Im placing a complaint regarding my edgars account.

Edgars cannot not provide proof of purchases made on my account
Edgars claim that I owe a total of R3795,38 on my Edgars
Account 6090190025001884

I have also requested several times for a detailed summary of my account to track all the purchases made on my account.

I have spent an enormous amount of money on phone calls trying to reach Edgards as I am requested to wait a period of 7 days to receive a detailed summary of my account, only to wait 2 weeks with no feedback and no summary whatsoever. I have even gone into multiple stores and requested my initial request and again I'm told to wait.

I have sent emails to the Edgars Head offices and have even called them but im getting the outstanding amount not the whole statement of those purchases.

Edgars can clearly not prove that these purchases have been made by me.


If i do not get a response of some sort, either with a detailed summary of my account or feedback on steps to take forward, I will be taking this matter further and taking legal action against Edgars.

Please kindly assist with steps to take things further.

Mobile content was put on my account for the months of January to March this year 2 X the amount of R59. 99. I have made numerous calls about this and I am still waiting for a refund on my account. I did nor subscribe for this to be added to my account.
ID 5209110114081

I am Aletta Goosen
Mobile content was put on my account for the months of January to March this year 2 X the amount of R59. 99. I did not asked for this to be added to my account. I have made numerous calls about this and the money has still not being refunded to me.
ID 5209110114081

Good day!

I paid my Edgars Credit Card in ful 10 years ago, up and till yesterday never receive a statement.
On my statement there is an outstanding amount of R356, which I did not agree to.

Apparently it was a subscription fee for airtime, It is stopped, but the outstanding amount is still on my card.
Please help me, what must I do? Go to the SAP???
Please settle and close my account ASAP. Or else show me where I signed for this to be on my account. To call them is just useless, either they put the phone down in my ear, or they just dont assist me.

I paid my credit card in full about 10 years ago. and as I never received any statement from them, I thought my account was closed.

Now someone subscribed and bought airtime on my account. I never signed or agreed to this subscription, so I want my account to be cleared and closed.

PLEASE help!!!

I HAVE HAD FRAUD ON MY EDGARS CARD, WHICH I REPORTED 4 MONTHS AGO, I HAVE SENT EMAIL AFTER EMAIL AFTER EMAIL TO WHICH I RECEIVE NO RESPONSE, YOUR ALLATFRAUD EMAIL DOES NOT EVEN BOTHER TO RESPOND NEITHER DOES YOUR CUSTOMER ENQUIRIES EMAIL. I TRIED PHONING TO DAY TO TRY AND GET A RESPONSE IN REGARD TO RECEIVING MY STATEMENT WHICH STILL HAS THE FRAUD TRANSACTION LISTED ON THE ACCOUNT AND FOR WHICH YOU ARE CHARGING ME INTEREST, BUT I RECEIVED AN SMS ON 20TH JULY SAYING THAT THE FRAUD IS RESOLVED AND THAT I CAN NOW GO GET A NEW CARD, BUT MY ACCOUNT IS STILL BLOCKED. I WAS TRANSFERRED BETWEEN CUSTOMER SERVICE AND THE FRAUD DEPARTMENT 5 TIMES AND THEY THEN CUT ME OFF, BUT THEY STILL HAVE NOT CREDITED THE AMOUNT OR THE INTEREST ON THE FRAUD......
I DO NOT KNOW WHAT TO DO.....WHY CANT SOMEONE JUST GIVE ME A STRAIGHT ANSWER....AND WHY CAN I NOT HAVE A DECENT PERSON TO TALK TO THAT WILL ANSWER MY QUESTIONS AND RESOLVE MY QUERY.
EDGARS ACCOUNT NO: 7000100100222061384

I am being harassed now on a daily basis claiming that I owe a total of R8384,39 on my Edgards account.

I have spend an enormous amount of money contacting Edgars to request a detailed summary of my account only to be told to wait a period on 7 days and then a statement is sent with only the amount claiming that i owe.

I have been sent a letter of demand by VVM Debt Collectors. Even more shocking, I even received text messages from these Debt Collectors stating that if I settle this amount by a certain date, I am entitled to a discount. If these purchases were made by me on my account as they have accused me of, how am I entitled to any sort of discount?

Clearly Edgars cannot provide proof and have put this amount on my account to make up for the enormous debt that they are in. Much can be said by the amount of Edgars stores that have closed.

I have tried to contact Edgars Head offices with this regard and have had absolutely no luck and no response.

Needless to say, if I do not get a response of some sort, either with a detailed summary of my account or feedback on steps to take forward, I will be taking this matter further and taking legal action against Edgars.

I am being contacted on almost a daily basis stating that I owe a total of R8384,39 on my Edgards account(No: 7000100100017423732) I have even received a legal letter with regards to this - See attached letter of demand.

I have also requested several times for a detailed summary of my account to track all the purchases made on my account. The last purchase i had made dated back two years ago.

I have spent an enormous amount of money on phone calls trying to reach Edgards as I am requested to wait a period of 7 days to receive a detailed summary of my account, only to wait 2 weeks with no feedback and no summary whatsoever. I have even gone into multiple stores and requested my initial request and again I'm told to wait.

I have sent emails to the Edgars Head offices and have even called them but have not had any response and no kind of feedback.

Edgars can clearly not prove that these purchases have been made by me and I am now being harassed.

Please kindly assist with steps to take things further.

Regards,
Mrs MRF Pestana

I have logged that complaint in May referring to incorrect charges on my account.

Sending emails phoning the call centers, with no one that can resolve my query.
But I'm still getting reminder sms to advise me to pay my account.

I will not pay this account you need to reverse all balances and close the account. and in the same time please refund my money that you have incorrectly charged me for years. in actual fact that was stolen from me.

refer to my emails send and my complaint logged on the 10 June

I have not purchased anything on my Edgars account since 2020. I realized that I kept on getting phone calls that I have a balance. With investigations realized that I am charged Cell phone airtime and other charges from BLTS on my Edgars account. I never applied for these services. Since Dec 2020 I am struggling to get those services cancelled and it refunded on my Edgars account. The case was already reviewed by the ombudsman and I was advised that it was fraud and must open a case of fraud with the SAPS. I am sitting with over 50 SMS's from BLTS that the services would be cancelled and my account refunded. They could also not provide any proof that I applied for those services which I know I did not. I see allot of similar complaints for Edgars. I have opened a case of fraud at the SAPS against Edgard and BLTS but it seems that nobody at either companies cares about that. This is now going on for 2 years and the charges are still put through on my Edgars account. I get harassed with phone calls to pay the account. I will not pay another cent and if I get a bad credit record I will take it further as this is the responsibility of Edgars to sort out. I have opened an account with Edgars to purchase items at the Edgars stores. It is fraud allowing a third party company to raise charges against my Edgars account which I never applied for. I now had enough. No one listens to you and no-one from any of the companies is taking responsibility to sort it out. I am sitting with loads of emails and SMS's but no resolution. I cannot believer that Edgars and BLTS is getting away with this. Attached are just some of the SMS's. My account number is: 7000100100021871082

I see allot of complaints about cell phone charges on people's Edgars account. BLTS also started putting through charges on my Edgars account since 2020. I have spoken to the ombudsman who validated my case and said it is fraud and I must open a case of fraud with the SAPS. I am sitting with about 50 SMS's where BLTS confirmed that the service is cancelled and I will receive a refund. No cancellation since 2020 and I am told I applied for the service which I did not and BLTS cannot provide any proof that I applied for the service. A case of fraud was opened against BLTS and Edgars with no success. I cannot close my account and it does not help speaking to any staff at BLTS or Edgars as nothing will come from it. This is fraud on the highest level but no-one cares. Edgars now already owes me more than a R1000. I have not purchased anything on my Edgars account since 2020. Edgars will be held responsible for any cell phone charges on my account and I will definitely take it further if I am blacklisted due to something that is not my fault. I am sitting with multiple emails and SMS's of which I will attach what I can to this complaint. My account number is: 7000100100021871082

Good day

Please note that I’ very update and your service of such poor quality.

1) I have logged a query in March 2022 09E26A regarding the R25 CellC airtime billed on my account since 2016.- I here with request that you pay back my money that was taken from me.
The refund value is +/-R2400.00
NO one have phone me back with feedback. Every time I do phone to follow up, I get the response that Edgards is buys investigating and that the query is still pending

My word how long does it take for some one to do an investigation and supply feedback to your customers. You treat customers with disrespect, and we are the people supporting your monthly income.

Last month the did receive a R25.00 credit. Sure, thing one month credit when you billed me for 7 years for something I did not get any value for

Now with month I receive my account ------

VODACOM AIRTIME SUBSCRIPTION FEE R25.00
INTEREST R1.67

I will not pay nor be responsible for this outstanding balance. I you so much as dare to Blacklist me I will sue Edgars, as I do have record of all the calls and request, I have made to you

In fact, Edgars is owing me R2 619.52 with interest. Will you pay me back this money????????

Cell C / Vodacom airtime months amount Interest of 18.75%
2015 25.00 12 300.00 56.25
2016 25.00 12 300.00 56.25
2017 25.00 12 300.00 56.25
2018 25.00 12 300.00 56.25
2019 25.00 12 300.00 56.25
2020 25.00 12 300.00 56.25
2021 25.00 12 300.00 56.25
2022 25.00 5 125.00 0.77
2,225.00 394.52

2,619.52

Team Edgars Centurion
In so many years of using your store I have never been disappointed and disrespected by an Employee of Edgars so much Mpho was rude,unprofessional and disrespectful.she spoke over me and belittle me in front of the whole store for finding a T-shirt within the items that were marked under 250,when the T-shirt scanned a different price I was told by Mpho that is not her problem that the item was misplace she will never give it to me at price.what role does she play in the store cause really she needs training,customer service is not within her at all.She doesn’t know the roles and regulations of retail market or even when to listen to a customer.I will be waiting for your call 0721396199 Hazel

After many phone calls to Edgars client services, iua and contact with a Edgars branch, I keep on getting phone calls and emails from Edgars that my account is in arrears. My account was fully paid up but then I noticed that there are new “puchases”for ER24 RAPID RESPONSES @ R 59 monthly I never cosented to.

To call Edgars with quiries is to no avail. Customer sevices refer you from one department to another and nobody can help you.

Good morning,
I do not understand, how this site works.
The claimant, who introduced himself or herself as ace7603, submitted the complaint and did not tell his name from South Africa, what did he want from Edgars from the very beginning.
The claimant expects that someone reply on his complaint on his 3 secret emails, addressed to Edgars, which the claimant sent after he had promised to respect the primary promise.
The population of South Africa is about 60 million of black and white inhabitants.
Edgars, the complainant thought, is possible to check every bank of South Africa, every address of South Africa, every phone operator of South Africa in order to find the user ace7603 by the mean of the predication of the phone number 0767300017 and other combination of the Arabic digits.
Why the digits are named "Arabic", nobody can answer this question in South Africa while progressing the search, if.
Such chaotic picture of minds people can find in South Africa, in Pakistan, in Sudan, in their houses.
People trust their eyes, their years, the quality of their brain, and senses, which ladies (women, females, girls) call "by heart" or, if making dramas, "by soul".
If the claimant is lazy, shout "stand up", "give me" R50 without any material thing in exchange, such claimant deserves name "call girl" or "call boy" for one time use, whichever is faster.
For small boy or small girl R50 is enough for an half of an ice cream stick.
The claimant had guessed, to expect a material reply after 3 electronic meetings to the alive single anonymous, who wanted to prove to his or her injured company "give me the one" (reply) or "I will submit the complaint at web site" is not only useless, but it is dangerous for his carrier of student or of an officer in South Africa. And such complaints people do not consider as a serious intention for life.

Good day

I have been trying to close my Edgars account since September 2020.

I have sent constant emails to close my account.
I have phoned just to get transferred or get cut off, or I have been told to speak with accounts
I have explained and even sent proof of payments and emails even to the debt collectors BONGANI at MDB
I have paid even R50 more for unforeseen expenses.

Egdars have handed me over to Edgars Debt Collections MDB that phones me constantly, harasses me, I have sent them proof of payments, the emails, but nothing gets done, but the harassment continues. And now I am blacklisted, thank you Edgars!

It doesn't matter what you say or do, it won't get settled, I cant close this horrible chapter in my life, Edgars keep on accumulating fees on a "closed" account. I have been a good citizen paying what I owe, and now this?

I refuse to pay the balance that Edgards accumulated after I've paid up my account, I have done my part by trying to settle this matter, I can't help Edgars incompetence.

I dont know what more to do. I don't know who is worse, Edgars or MDB.

Regards
Ames

Good day

I have been trying to close my account since September 2020, After many emails, attempts to get this sorted out and numerous calls, my account is still not closed and they have given me over to Edgars Debt Collectors that phones me constantly.

I have sent proof payment too, but that made no difference. I have even sent my POP to the Edgars Debt Collectors team, but that made no difference either.

The worst part is that fees still accumulate. I refuse to pay the balance, I have paid up my account even paying R50 more for loosened fees. I am beyond frustrated with this incompetence. What does a person have to do to get this settled, pay what they say I must pay due after so many attempts from my side as far?

I have attached my proof of payment and all the emails send from my side trying to have this matter sorted.

I will never ever recommend Edgars to anyone.

Regards
Amelia Enslin

There was a vodacom subscription going of my account and i did not subscribe to anything. My account was paid up 2 years ago. I called and cancelled the subcription (Wasted R400 in air time) Ref EDCP-211004-5880499. Yet the amount is still accumulating, i gets calls daily from Edgars collections. This is not my problem. Edgars sort this out, reverse the balance and cancel the subscription, i should not have to run around to do this. If my credit record goes bad due to this, i will hold you responsible. This is not acceptable. Call me on 072 707 9049 Shunmugom Govender . Acc 7000100100005267505

I paid the final outstanding amount on my account the end of 2020.
My account was not closed by the accounts department and I have been to the store NUMEROUS times, made calls to the accounts department and sent mails to just about every Edgars account queries entity that exists.
I get calls from VVM attorneys every month stating I need to pay my account, but this account and all services where stopped Dec 2020.

I need feedback on this because it has almost been a year and there is no resolution.
[email protected]

I closed the account in May 2021, I made the last outstanding payment in June 2021 as Edgars requested. I did asked for the recording of my conversation with the Edgars consultant to confirm the cancelation of my account. I have spoken numerous times with Edgars and now their legal people. I send emails to confirm that the account was closed with no response. I also phoned Edgars to resolve this matter, but it did not help.

I Nomvuyo Ngcobo went to the edgars store on Saturday thinking i was going to be able to open a new account only to find out that know.I was handed over because of the arrears in my account and i finished paying last month can you please send me the right email address for enquries so that i can send the letter of clearance from the attorneys and so that i can be able to apply the new account. Thank you my email address is [email protected]. Please can you get back to as soon as possible.

After paying insurance on my account, when i got retrenched and submitted all the documents they did not assist me, they black listed me.

Where did the insurance money go, why did they black list me not assist me?

This needs to be addressed and the account needs to be settled.

Good day.
I have been handed over to itc because of Edgars.
Even after sending all my documentation of retrenchment.
And not working 9 months.
Insurance never paid out.
Resolve this matter.
I want the account settled.

Acc -7000100100005267505
I did not make any purcahes on this account in over 2 years, all of a sudden i have a vodacom subscription, i dont even have a cell phone . This is unacceptable , I need this subscription to be cancelled and the amount to be reversed (EDC091300570733) if my credit record goes bad because of this, i will hold Edgards accountable. All the complaints on thi site is about the same thing! Edgards is a comitting fraud on their customers accounts.

When the country went into lockdown in March 2021, I stopped making purchases on my Edgars account. My last settlement payment on my Edgars account happened at the end of June 2021. In August I received a statement with a purchase for a Cell-C contract which I did not make. I never owned a Cell-C contract - I have been with Vodacom all my life. My Edgars account has always been in good standing and I queried the amount that was charged to my account. The answer was: 'send us a letter', which I did. Then the phone calls started... the same thing every so often, same response from me. Then I got letters and phone calls from Blake and Ass. I explained the same thing to them, sent off the same letter explaining the whole situation. That didn't help either, because on a daily basis I got my phone call demanding that I pay. Their phone calls stopped when MDB starting phoning. Every day of every week I got messages on my phone and a phone call. I must have spoken to every person in the company. In the end I asked my husband to take the calls because these people wouldn't listen or make any notes on my file. This had gone on for a year and two months - every day. Needless to say, I am now close to having a stroke, heart attack or something worse! Lo and behold I get a phone call today from VVM Attorneys - the third lot of debt collectors working for Edgars!!! Well, you can imagine what my heart rate, blood pressure and mood was when I heard they wanted payment for my Edgars account. WHAT HAS HAPPENED TO THE EDGARS? Can nobody in that company and the companies that work for them understand English? I don't owe you a cent and I am not going to pay for some fraudulent amount made on my account. PLEASE STOP PHONING ME AND CLOSE MY ACCOUNT!!!! 7000100100077143238