Good day. I am an edgars acc holder and need some assistance regarding my account. I recently went through my statement and found that their is a airtime and sms susbriction that i never give any consent of, please advise as to how this was activated on without my permission. This as been going for 10 months now. I am very disappointed. Please send feedback asap.

Good day
For the past 2 to 3 years ive been paying for airtime subscriptions i know nothing about,i tried raising this to edcon a lot of times invain,the last time i called they promised to invistigate this and refund my money but no 1 has helped me up to this day,my cellphone number is 0795721093

I have been with edgars for 10years last year someone took clothes amount of R10000.00 reported with edgars signed the dispute form it was cleared this year on the 25th purchased at Westgate on the 26th received an SMS that there was a purchase amount of R9000.00 , I have submitted the dispute form 2 weeks ago ,on the 08.02.2020 received a call for me to pay my Edgars account , I really don't understand if they system does show that there was a dispute against this account .

Fraud on my account.. Online purchase of flight tickets.. Handed over to fraud department in July.tied calling them many times but was rudley sed I have to wait coz there is many other cases. Got a call 2 months ago from fraud department it was sorted n to go into store to get a new card.. Last week found out all late payments was charged to me n new card payment... The bluff store not helpful alwaz have down time issues.. Very disappointed customer

On Black Friday, in the online store, I ordered a pair of jeans with a buy 2 pay for 1 special. Not knowing, I placed an order for one pair, paid the full price and expected to receive two pairs. After 1 pair was delivered, Edgars Customer Service informs me I should have ordered 2 pairs. Now who in their right mind would want to order one pair on Black Friday on a 2 for 1 special? I have pleaded with Edgars to be understanding and deliver the extra pair as per the special. Edgars says NO, not willing to HELP at all. What a difference it would make for Edgars to compromise. Now I have to let everyone know to be wary of Edgars' specials and know that if you make a mistake they will not help. I would have preferred to tell people about the awesome service I received.

Very disappointing Edgars. It would have taken nothing from you to be understanding.

Next time, please update your online store to highlight that if you order one item you will not be eligible for the special!

I am highly disappointed at the service I’ve received at Edgars and the incompetence I had to deal with and if that is not bad enough the pathetic website they have that apparently can only work on Google chrome so for us apple users that use Safari I’m sorry but Edgars cannot accommodate us! I tried to buy 3 pairs of Sketchers sneakers on Cyber Monday from 7pm until 12am and to no avail it took hours to get into the website and when I finally got in at 11:15 and tried to purchase the sneakers the website refused to link my account card to my profile at 12 I finally decided to give us as the prices reverted back to the old price when I called the customer center on Tuesday 3 December 2019 at 9:00am to inform them of my struggles I was told that I needed to be using Google Chrome and I used the incorrect browser, I told the lady it was unacceptable because I’ve been using Safari for years and have never encountered such a problem she promised to get back to me on Thursday 5 December 2019 she even gave me a reference number which was 19120300289/go having to received any feedback on Thursday I then made another call to Edgars and spoke to another consultant that said she will look into my case and call me back she then called back to tell me my account card was not linked to my profile I explained to her that was the issue I was trying to link the card but it refused to link I explained that I even took a screenshot of the error she said to email her the screenshot and she would definitely get this sorted for me and since the 5 December 2019 I have not received any communication from Edgars even after trying to email them there has just been no response this is terribly disappointing as I’ve had my Edgars account for a while now.

I have had an account with edgars for all most 40 years, I went to the fourways branch to cancel my edgars club life as i can no longer
afford it whilst there i enquired regarding the partner protection fund for my husband on my account, as he is now unemployed, needed to know how this worked, spoke to someone from your head office who informed me that because my husband was self
employed and we lost our business of 34 years due to a fraudulent deal there is no proof that he is unemployed ref no 19120100453
I find this very unfair and then cancelled his partner protection plan feeling that we had been ripped off and money taken every
month to line someones pocket, i feel that i should be reimbursed all the money taken off for the partner protection plan or some help
given for the unemployment, as soon as we are back on our feet and are able to pay this account and mine we will definitely be closing our accounts as this is not good enough the public are being ripped off by the big companies and never allowed to say anything.

Good evening

I have had a bad experience with Edgar's for unauthorized billing on my account of R50 rand cellc airtime that I know nothing about. I never subscribed to airtime with any company and give permission to bill it to my Edgar's account. I have gone in store since last year I started receiving this bill on my statement to cancel it, all I am given are references each time. I am truly disappointed with Edgar's after being with them for a long time. The worse part I never received the airtime, how can I pay for something I never used or received. My question is why is Edgars allowing this to happen to my account, and I know I am not the only one because there are several people who came to the shop with the same issue. So Edgars is taking us for fools allowing 3rd parties to bill into our accounts without authorization. Something needs to be done because I am tired of this and keep on demanding me to pay for services never rendered. Why is it difficult to cancel, it has been 8 months going to shop for cancelation. Why people at the head office not doing there job. Something isn't right. I am truelly disappointed with Edgars, all I am getting is one reference after another and nothing happening for 12 months, but keep sending messages of demand and phoning to pay up. This is not on, and totally unacceptable
Last week Friday someone made sim swap with my number 0827677514 and I called Vodacom to block that person and I went to police station to report that and open a case for sim swap fraud and I went to Vodacom to make sim swap and I talked to Thabo he told me to go at Edgars/Jet to make sim swap at Edgars they told me to go to Vodacom store and buy contract sim card. I went back to Vodacom store to buy R110.00 contract sim card and they called RMCS I talked to a guy and he said to me the issue will be resolved within 48 hours and he promised to call me he never did. It was on 2/12/2019 till today on 9th /12/2019 the issue is still not resolved.

I purchased some items online and was notified that my items will arrive on 21 November before 17:00 - see attached image.

Nothing arrived.

I called the number listed to call regarding online order (0800 203 925). They did not know who handled their deliveries and could not check in with the courier for an update.

OCC:0000074000001278

They simply left it at "it will probably arrive the next day".

Disgusting service, to say the least.

I went to Edgars festival mall on 04 October to pay my mother's account. I paid an amount of R313.00 which was the balance due. But apparently there was a system error on that day. The funds went out of my account but the money was never credited on my mother's account. Her account is blocked as we speak. I started going to Edgars to enquire on 11th of October after my mother got an sms that her account has been handed over. Sheila and Pride Mthabela are the 2 store managers who are busy giving me the run around and Goergina Skomono is the initial person who took in my receipts but never did anything with them. I reported the matter to Durban account and also jhb account but till today no one has assisted me. I even liased with the Durban supervisor Lihle Thutshini after failed attempts with Ntokozo Mzute and Shiluba Nkuzana.We are fighting at home because my mother does not believe me when I say I paid the account. Even though I showed her the receipt. Now her account is blocked and credit limit has been reduced. She gets called everyday about her account being in arrears whilst that is not the case.My number is 0748864886

I went to Edgars festival mall on 04 October to pay my mother's account. I paid an amount of R313.00 which was the balance due. But apparently there was a system error on that day. The funds went out of my account but the money was never credited on my mother's account. Her account is blocked as we speak. I started going to Edgars to enquire on 11th of October after my mother got an sms that her account has been handed over. Sheila and Pride Mthabela are the 2 store managers who are busy giving me the run around and Goergina Skomono is the initial person who took in my receipts but never did anything with them. I reported the matter to Durban account and also jhb account but till today no one has assisted me. I even liaised with the Durban supervisor Lihle Thutshini after failed attempts with Ntokozo Mzute and Shiluba Nkuzana.

We are fighting at home because my mother does not believe me when I say I paid the account. Even though I showed her the receipt. Now her account is blocked and credit limit has been reduced. She gets called everyday about her account being in arrears whilst that is not the case.

Edgars is the worst shop ever!!! I have never had such an experience. I call them with my airtime and drive to the store with my petrol all for nothing.

My number is 0748864886

Hi i have an Edcon account with the department store Edgars, it is currently blocked I have no access to my online account and making purchases on it, I recently made 2 successful purchases and tried making another purchase how ever it seemed account was being billed and billed but no successful orders was received them they cancelled my existing orders blocked my account and then credited my account, it was then unblocked until yesterday it was blocked again why it was blocked it's due to fraudulent activity, now I need to visit a store to unblock my account which I do not have time for, my account has never been in arrears ever since having this account for years it's been paid up on time I've made mango airline ticket purchases before and never had issues, could you kindly help resolve this issue s I'm not satisfied with this services rendered by Edgars Accounts Department, I have also informed then I will not make payment on this account that I have no access to.
I am Abdul Gamiet Bohardien contactable on 0606187995
Id no 7203205280087

Since 28 October 2019 and I am still waiting for my parcel. The amount of R1319.85 was debited on my account but only credited my account with an amount of R299.95.
Please urgently advise.

Can I be helped 8212100674087
contact 0818887002

Hi
My name is Monica Mhlongo ID no. 8212100674087 I owe Jets Stores 2013 account is on ITC I tried to call customer care I have been send from pillar to post with no help can be assisted please. I was told the account is with NSC.
my contact 0818887002

Good Day,

I have queried my Edgars account and confirmed the account has prescribed and was told I would be sent the Prescription letter to clear the account of my ITC. It has been 2 months and I have not received the letter.

This letter is urgently required.


Regards
Candice

Email: [email protected]

To all customers having Edgars accounts, Please check your statements regularly,
A month ago I received a call from and Agent representing Edcon , This person was trying to sell Airtime,

I specifically told them that i am not Interested, They then tried calling again which i did not take the call, Shortly afterwards i received an SMS saying congratulations you have received free Airtime, That was strange as we all know there is no such things as Free.

Thinking it was just an SMS, i ignored, Only to find out that when it was time to pay the monthly Bill, There were charges billed on my statement, I called them to query and up to today, All i am receiving are SMS, Saying query is being attended too. But nothing seems to be getting done. I then paid the full installment they billed me for and today i received a new statement with the same AIRTIME CHARGES, Is Edgars in so much of trouble that they are ROBBING INNOCENT CUSTOMERS TO TRY AND BOOST THEIR EARNINGS, I have been with them for more then 20 years, The only solution is CLOSE DOWN THIS ACCOUNT,
EDCON REMEMBER IT'S BETTER TO RETAIN EXISTING CUSTOMERS THEN LOOSE THEM,

YOU HAVE NOW JUST LOST A CUSTOMER WHO HAS BEEN WITH THE COMPANY FOR MORE THEN 20 YEARS.

Thanks for the SHIT SERVICES.

Good day,

I have settled my account in 2018 and I am still defaulted on credit bureau . I have called your accounts department and they say it wi be done but to date it still reflects on my credit status. This hinders me from getting credit. If this is not updated I will refer this matter
[email protected]

Good Day



I am really unhappy with the recent encounter that I had with trying to open an Edgards account,
Firstly I did my online application all criteria’s was completed like requested and I also submitted my 3 months’ payslips as requested as well.
Then I received a message stating ‘you have been provisionally approved subject to me submitting my payslips to [email protected]’ , witch I did and then only to find out when I phoned that this was declined due to the score rating the system does.

I feed this is truly unfair as I submitted all my documents and completed the form as requested and then it is just declined without even a credit check being done or employment being confirmed,
I also had an account with Edgars in the past witch was paid every month and I had no issues then I tried and open one again only to be sent from pillar to post and then being told to try again in
6 months this is not good customer service at all and really unacceptable as I have a clear credit record and also was a loyal customer in the past so you would expect a bit more.
I would really like this to be sorted out and appreciate it if the application would be checked properly.

Good Day



I am really unhappy with the recent encounter that I had with trying to open an Edgards account,
Firstly I did my online application all criteria’s was completed like requested and I also submitted my 3 months’ payslips as requested as well.
Then I received a message stating ‘you have been provisionally approved subject to me submitting my payslips to [email protected]’ , witch I did and then only to find out when I phoned that this was declined due to the score rating the system does.

I feed this is truly unfair as I submitted all my documents and completed the form as requested and then it is just declined without even a credit check being done or employment being confirmed,
I also had an account with Edgars in the past witch was paid every month and I had no issues then I tried and open one again only to be sent from pillar to post and then being told to try again in
6 months this is not good customer service at all and really unacceptable I would like this matter to be resolved as my credit record is clear and I don't see any need for them to decline especially after a was a loyal customer in the past.


My email is [email protected]
Contact 0733248237

I received a statement from Edgars saying that I have a outstanding amount due to them, I never use my Edgars account my last payment to them was in 2014 if I am correct because I don't use my account. I called the customer care numerous times spoke to a lot of different people from agents to managers but still nothing is resolved. I asked them what are they billing me for as I do not use my account they are saying it is for data, or some kind of WIFI should I have numerous times told all of them I do not receive any data or WIFI from Edgar's I ask them if they can give me any proof that I receive it and NO one can help me. I need this to be sorted out as I have advised one of the managers who is just so incompetent like the staff that I will be taking this further I will get my network provider to do a trace and prove to them that I don't receive any of this crap data or WIFI that they talking about.

J. Harrison 0786714631

Absolute a disgrace. System offline for 2 days in a row at the beginning of a month when accounts are due to be paid. Im on crutches and have to hire someone to take me to pay my account. Enter the store and find that the system is still offline and one of the employees leaning against the counter chewing his bubblegum while talking to me. Please educate your employees in customer service!!!!!!!!!

I went to Edgars in Jabulani Mall this afternoon with the intent of exchanging a dress that is small for a different item of clothing. I am annoyed by the fact that it's so easy for me as a customer to spend money at this store then when i need to exchange for whatever reason I have to deal with incompetent staff members giving stories and not solutions.

It's rather unsettling that a big retail store such as Edgars will not have anyone at a managerial position to oversee what happens at the store or to attend to customer queries.

I don't get why it's a problem that I closed my account and want to be debt free but staff members at this store made me feel like i did a wrong thing by choosing to pay off this account and close it, now for this reason i cant exchange clothing.

How do you have a store manager as well as the assistant off on the same day and proudly give this reason to customers. I am not happy with the store right now and if this is not sorted in the next 24 hours I'm taking this matter further.

Contact me on 0717939388
Alternatively email me on [email protected]

Hi. My wife applied to open a new account at Edgars on line. after submitting all documents required she had no feedback. After 2 weeks she called to find out the status of new account and they said they cannot assist over the phone she must go to the store - Woodlands Boulavard. When she went to the store they advise her account is declined due to affordability as her salary is to low. Sh stipulated when opening the account she revives 2 x incomes and not only her salary hence the reason she submitted bank statements. They never even took the 2nd income into consideration. The Edgars store said she must phone the new account department again and when she did they said they cannot assist over the phone she must go to the store...!

How is it that no one can give feedback to someone who has a clear credit record and has a monthly income of over R15K.
The staff at Edgars are very rude and have no idea of what to do and do not want to assist.

Since last Year Jyly Egars have been billing me for VIP club membership .. On the previous occasion they cancelled it and said the would reimburse which they never did . On my last purchase they start billing me again and now affecting my credit score due to me not paying the account due to the added amount every month ... This I asked them not to add,,, Who gives them the right,,, I have been to the branch and they still did not cancel... Also went to Edgars and can when paid my last bill,,, I have not received my previous refund and insist my account gets rectified before paying another bill