Good day: My account number is 8033892197 and reference number 706782701. Your power pole caught fire and some sparks that is on my door steps and thereafter we don't have power ever since last week Tuesday evening. We woke up on Wednesday and notice we don't have power but our other neighbors across the street have power but some of my neighbors with me that is in one line don't have power. Several calls were made just to follow up and only voice machine response that states 'we aware of your problem and the technician will be send to you. This is the same old message we get from the answer machine. During the day or office ours we speak to an voice machine, but only after 16h00 then you get a per whom you can speak too. They are also not helpful to give us an proper answer all of them just say they will escalate and say we must call the next day. We have been speaking to the following people, Bongi, whom bite his tongue as he cannot give us and answer, Rochelle, whom confirm the technician do work after hours, then we had a Zinhle that was also not helpful and drop the call, We reported the problem on the 06/09/23 but up till today nothing happened. Today Monday 11/09/23 we received calls from a Nkosi to ask if our power is sorted and we inform her not yet. Again at 15h29 Nadia called say the technician is at my door and ask if we at home I confirm we are at home but there is no technician or eskom vehicle at my gate she ask me to hold on while she will get the technician on the line thereafter they ended the call. And as per address I forwarded to her is not what she had. As a direct client of Eskom this is a very very bad service When they say they will not come out for one complain as it is only me a problem. Secondly blaming us of vandalize Eskom property. Our meat went off we have to throw it in the rubbish bin. Which we cannot claim for it.Come fix your power so that we can get power. If you not will assist us inform us to instate a solar system and you will not ask for any service cost than we can go that route. Wait on your response. THANKS IN ADVANCE [email protected]

Have been without electricity since Wednesday 28th June 2023. Was told that eskom technician would be sorting out the problem on Friday 30th of June 2023 by 1pm as the technicians have a backlog and do not work overtime.
It's now Monday the 3rd of July and it's been 6 days.
I had to throw out all my meat in my freezer. Anything in my fridge as it's all off and I have used up all my airtime trying to get through to the call centre.
The plug has tripped outside on the street and all someone needs to do is come and flip the switch on.

I hope that the people in charge actually reads this. I have a five month old baby that is on formula and 3 other children all between the ages of 2 and 6. We have borehole water and the pump is 3 phase our tanks are running empty and there is no way to get water. No one has come to attend to the 10 minute job of replacing two fuseable links. Our pole number BD171 has been struck by lightning. We try phoning and sending emails but nothing happens we don't even get a reference number to follow up on. I hope you are all well at least you guys have power and water.

Good day
I am a resident of Tadcaster, we have struggling with loss of power eversince Saterday evening 11/12/2021... The amount of people in our community reporting this issue is kind of ridiculous... Eskom comes makes a tempory fix, then again yesterday, 16/12/2021 power goes out and then eskom does not answer, the bot refuses to respond to some customers, it seemed to be offline to some. Here is only a few reference numbers of faults logged that could be done
485603590, 485541138, 485016139... Some numbers one of the members contacted yesterday, eskom just refused to support us and decided it is fine to leave us yet another evening without electricity. It has been a total of 96 hours that we have been without electricity for this week. Some members have lost business for they work from home. My husband personally also lost work for he is a captioner that works from home online, but we can't, due to no internet or electricity. Thanks to Eskom.

Can someone just please respond and fix our electricity. We are at the point of completely losing it, our food has gone bad, some people has lost the fridges due to the power outages we have been experiencing, and nobody gives a damn.

We have a problem of power outrage for almost 7 days in Nhlabamkhosi residence( R68 road). Today I contacted Eskom on this number: +27860037566 to follow up on several queries that has been raised with Eskom. Not to mention that I waited for more than 45 minute, a guy who answered my call did not even bother to assist me with a query as he was busy talking to his friend Londeka at 16h25, My uncle has also been following up with them( reference number-474967068) promising to sort out the issue. I am of the opinion that it is not fair to the residence to receive such unprofessional, unethical behavior. If you are at work you must deliver and not waste government tax. Can someone call me on 0735778598, meter number:04250590470

No connection and no answers on account 7315234810 paid 14/05/2021. See all mails and still no answer this is really the worse but easy to take one's moneyFrom: Emmie McDonald
Sent: 11/10/2021 06:23
To: 'Norman Mogale' <[email protected]>; 'Rienie Campher' <[email protected]>; 'Hannetjie Loock' <[email protected]>
Cc: 'Dinah Mantjiu' <[email protected]>; 'Raloch Mmanakane' <[email protected]>; 'Tshepo Chai' <[email protected]>; 'Adam Maphanga' <[email protected]>; 'Willie Burger' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Dear all

May I kindly request when this will be done?

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 08/10/2021 06:00
To: 'Norman Mogale' <[email protected]>; 'Rienie Campher' <[email protected]>; 'Hannetjie Loock' <[email protected]>
Cc: 'Dinah Mantjiu' <[email protected]>; 'Raloch Mmanakane' <[email protected]>; 'Tshepo Chai' <[email protected]>; 'Adam Maphanga' <[email protected]>; 'Willie Burger' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Dear all

What must I do to get only answers? Assistance is really needed

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 07/10/2021 15:37
To: 'Norman Mogale' <[email protected]>; 'Rienie Campher' <[email protected]>; 'Hannetjie Loock' <[email protected]>
Cc: 'Dinah Mantjiu' <[email protected]>; 'Raloch Mmanakane' <[email protected]>; 'Tshepo Chai' <[email protected]>; 'Adam Maphanga' <[email protected]>; 'Willie Burger' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent
Importance: High

Hi

Once again no service from Eskom? This is pensioners trying to build their home and nobody gives feedback?

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 07/10/2021 09:02
To: 'Norman Mogale' <[email protected]>; 'Rienie Campher' <[email protected]>; 'Hannetjie Loock' <[email protected]>
Cc: 'Dinah Mantjiu' <[email protected]>; 'Raloch Mmanakane' <[email protected]>; 'Tshepo Chai' <[email protected]>; 'Adam Maphanga' <[email protected]>; 'Willie Burger' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent
Importance: High

Hi

May I kindly follow up regarding this connection it’s still not done but paid?

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 21/09/2021 10:32
To: 'Norman Mogale' <[email protected]>; 'Rienie Campher' <[email protected]>; 'Hannetjie Loock' <[email protected]>
Cc: 'Dinah Mantjiu' <[email protected]>; 'Raloch Mmanakane' <[email protected]>; 'Tshepo Chai' <[email protected]>; 'Adam Maphanga' <[email protected]>; 'Willie Burger' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent
Importance: High

Dear all

May I kindly follow up on the connection. Can someone assist with the project number this is really not fair on old people that paid already in May

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 20/09/2021 08:31
To: 'Norman Mogale' <[email protected]>; Rienie Campher <[email protected]>; Hannetjie Loock <[email protected]>
Cc: Dinah Mantjiu <[email protected]>; Raloch Mmanakane <[email protected]>; Tshepo Chai <[email protected]>; Adam Maphanga <[email protected]>; Willie Burger <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Hi

May I kindly follow up the timelines for this connection?

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Norman Mogale [mailto:[email protected]]
Sent: 17/09/2021 15:55
To: Emmie McDonald <[email protected]>; Rienie Campher <[email protected]>; Hannetjie Loock <[email protected]>
Cc: Dinah Mantjiu <[email protected]>; Raloch Mmanakane <[email protected]>; Tshepo Chai <[email protected]>; Adam Maphanga <[email protected]>; Willie Burger <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Hannetjie.

Please try to find project number from this account.

Regards.

From: Emmie McDonald <[email protected]>
Sent: Friday, 17 September 2021 15:22
To: Norman Mogale <[email protected]>; Rienie Campher <[email protected]>; Hannetjie Loock <[email protected]>
Cc: Dinah Mantjiu <[email protected]>; Raloch Mmanakane <[email protected]>; Tshepo Chai <[email protected]>; Adam Maphanga <[email protected]>; Willie Burger <[email protected]>
Subject: [CAUTION:EXTERNAL EMAIL] - RE: Feedback on Connection 48 Erika Paadjie - Urgent

Dear Norman

I only have the attached account I do not know if this will assist in any way?

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Norman Mogale [mailto:[email protected]]
Sent: 17/09/2021 14:56
To: Rienie Campher <[email protected]>; Hannetjie Loock <[email protected]>
Cc: Dinah Mantjiu <[email protected]>; Raloch Mmanakane <[email protected]>; Tshepo Chai <[email protected]>; Emmie McDonald <[email protected]>; Adam Maphanga <[email protected]>; Willie Burger <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Good day.

Is there anyone with reference/project number.
It will help me to trace the progress of the project.

Regards.

From: Rienie Campher <[email protected]>
Sent: Friday, 17 September 2021 13:57
To: Hannetjie Loock <[email protected]>
Cc: Norman Mogale <[email protected]>; Dinah Mantjiu <[email protected]>; Raloch Mmanakane <[email protected]>; Tshepo Chai <[email protected]>; [email protected]; Adam Maphanga <[email protected]>; Willie Burger <[email protected]>
Subject: FW: Feedback on Connection 48 Erika Paadjie - Urgent
Importance: High

Good day Hannetjie
Kindly assist customer in this matter. I cc customer in mail.
Kind regards

From: Emmie McDonald [mailto:[email protected]]
Sent: 17 September 2021 01:26 PM
To: Willie Burger; Adam Maphanga; Rienie Campher
Subject: [CAUTION:EXTERNAL EMAIL] - FW: Feedback on Connection 48 Erika Paadjie - Urgent
Importance: High

Good day

May I follow up regarding this connection and timelines my parents paid already in May the building is standing because of no electricity?

Regarfds

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 15/09/2021 15:35
To: 'Willie Burger' <[email protected]>; 'Adam Maphanga' <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; 'Hannetjie Loock' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Hi

May I kindly follow up on this request?

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 13/09/2021 07:16
To: 'Willie Burger' <[email protected]>; 'Adam Maphanga' <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; 'Hannetjie Loock' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Dear Adam

Kindly advise on when the electricity will be connected?

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 09/09/2021 07:51
To: 'Willie Burger' <[email protected]>; Adam Maphanga <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; Hannetjie Loock <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Dear Adam

May I kindly follow up on time lines

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Willie Burger [mailto:[email protected]]
Sent: 06/09/2021 08:00
To: Adam Maphanga <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; Emmie McDonald <[email protected]>; Hannetjie Loock <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Morning Adam.

Did you perhaps received feedback regarding the “Material Reservation Number” for ZJ Janse van Vuuren of Stand 48, Leeupoort. Customer wants to start building but needs the supply to use the equipment to build.

Kind Regards
Willie

From: Emmie McDonald <[email protected]>
Sent: Monday, 06 September 2021 07:44
To: Hannetjie Loock <[email protected]>; Willie Burger <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; Adam Maphanga <[email protected]>
Subject: [CAUTION:EXTERNAL EMAIL] - RE: Feedback on Connection 48 Erika Paadjie - Urgent

Dear Willie

Kindly advise on the progress on a timeline urgently

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 01/09/2021 08:10
To: '[email protected]' <[email protected]>; 'Willie Burger' <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; 'Adam Maphanga' <[email protected]>
Subject: Feedback on Connection 48 Erika Paadjie - Urgent

Dear Willie

Kindly advise on timelines urgently

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 31/08/2021 07:29
To: '[email protected]' <[email protected]>; 'Willie Burger' <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; 'Adam Maphanga' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent
Importance: High

Dear Willie

Kindly supply me timelines


Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 30/08/2021 06:53
To: '[email protected]' <[email protected]>; 'Willie Burger' <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; 'Adam Maphanga' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent
Importance: High

Dear Willie

May I kindly follow up on a timeline for connection


Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 27/08/2021 06:13
To: 'Willie Burger' <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; 'Adam Maphanga' <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Dear Willie

May I kindly request time lines to supply to my parents

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Emmie McDonald
Sent: 26/08/2021 08:49
To: 'Willie Burger' <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; Adam Maphanga <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Dear Willie

I regret this does not supply a time line for me? The building is standing still because of Eskom? The rent place contract has expired so what needs to be done so I may have timelines

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Willie Burger [mailto:[email protected]]
Sent: 26/08/2021 08:40
To: Emmie McDonald <[email protected]>; Hannetjie Loock <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; Adam Maphanga <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Hi. My wording may sounds wrong but material order is already about step 22 in the process and your guys is about the 10th project for the last 3 months in Leeupoort. So all these projects need to go through the same processes. About 8 of the 10 projects were completed up to last week.

Hope this can help.

Thanks
Willie

From: Emmie McDonald <[email protected]>
Sent: Thursday, 26 August 2021 08:26
To: Willie Burger <[email protected]>; Hannetjie Loock <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; Adam Maphanga <[email protected]>
Subject: [CAUTION:EXTERNAL EMAIL] - RE: Feedback on Connection 48 Erika Paadjie - Urgent
Importance: High

Dear Willie

Thanks but how can you only order the material now, payment was done in May already?

How does Adam get the number and how long is the ordering going to take? It’s 4 months almost 5? Kindly advise urgently because this is really bad

Also no use to mail Hannetjie her mailbox is full

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Willie Burger [mailto:[email protected]]
Sent: 26/08/2021 08:14
To: Emmie McDonald <[email protected]>; Hannetjie Loock <[email protected]>
Cc: 'Ian McDonald' <[email protected]>; Adam Maphanga <[email protected]>
Subject: RE: Feedback on Connection 48 Erika Paadjie - Urgent

Good Morning.

I actually already made a follow up earlier in this week. The project is at procurement for the ordering of the material. As soon as Adam received the “Material Reservation” number, he can arrange for the fetch of the material and arrange with Northam CNC for installation. We were even in Leeupoort on Tuesday for another stand and when we were finished, I have shown him where stand 48 is where this project will be.

Kind Regards
Willie







Signature Version 12/02/2021 19:00
From: Emmie McDonald <[email protected]>
Sent: Thursday, 26 August 2021 07:18
To: Hannetjie Loock <[email protected]>; Willie Burger <[email protected]>
Cc: 'Ian McDonald' <[email protected]>
Subject: [CAUTION:EXTERNAL EMAIL] - Feedback on Connection 48 Erika Paadjie - Urgent
Importance: High

Good day

I need urgent feedback on this connection.

I did try and call yesterday with no luck of anybody answering the call R100.00, airtime gone.

I did sms to 35328 with no response?

We cannot register on web page it does not allow something is invalid? So how do one get a reference number? Cannot because Eskom do not want complaints?

I need to know where I can lay a complaint, because this is ridiculous my parents are wanting to build a retire property. But need to pay rent every month because Eskom did not do the connection for 4 month going for 5.

But Eskom is very easy to take the clients’ money with no services.

Kindly respond to this mail

Regards

Emmie McDonald
Senior Credit Controller
Finance Call Centre
Tel: 011 386 6547|Fax: 086 626 7609
[email protected] | www.nhls.ac.za

Practice Number: 5200296

From: Ian McDonald [mailto:[email protected]]
Sent: 22/07/2021 12:59
To: [email protected]
Cc: Hannetjie Loock <[email protected]>; Willie Burger <[email protected]>; Emmie McDonald <[email protected]>
Subject: Stand Erika Paadjie Leeupoort
Importance: High

Gooday,

Kindly advise when connection will take place.

Payment for this service was made more than two months ago.

Regards.

Ian McDonald - SHEQ Officer – BRC

I would like to express my dissatisfaction about Eskom services in Mount Frere to be precise.

Below is the list of reference numbers to prove that I have been using [email protected] as well as Alfred, and still no help from Eskom. I have been making follow ups through Alfred but still no Eskom show up.


Eskom Ref No: 454845961 - logged on Fri, Sep 3, 1:20 PM (5 days ago)

Eskom Ref No: 454648022 – logged on Thu, Sep 2, 2:58 PM (6 days ago)

Eskom Ref No: 454198743 - logged on Wed, Sep 1, 9:18 AM (7 days ago)


One of the Eskom female technicians came and found my granny there, however she left without fixing the problem. The worst part of it was she left the meter box open and never came back. I can share the images of the open hanging box.

This is seriously impacting my parent's lives a lot and it's been almost 6 days now.

Even when you try to use the Escalation guide no one is picking the phones.

Hi, we have been with no electricity for more that a month in east rand, katlehong, Siluma view. We have done what’s required of us a community by Eskom but still get no proper feedback and Eskom members avoiding us by telling us one story of the transformer being on delay and availability of material for the split meter system, Why can’t you use what you currently have to restore power back temporarily as you did previously when you replaced our transformer with a faulty transformer temporarily as you promised to come back before COVID & looting to replace it with a new transformer. What we mean as a community is we are not denying you to carry on installing the split meter as we gave you our ID copies as confirmation for you to come do what’s necessary as you requested. So restore the power while you wait for the transformer and material, as soon you have the transformer and enough split meter,you can still come do what we agreed to without any disturbance from our side.

Hi, we have been with no electricity for more that a month in east rand, katlehong, Siluma view. We have done what’s required of us a community by Eskom but still get no proper feedback and Eskom members avoiding us by telling us one story of the transformer being on delay and availability of material for the split meter system, Why can’t you use what you currently have to restore power back temporarily as you did previously when you replaced our transformer with a faulty transformer temporarily as you promised to come back before COVID & looting to replace it with a new transformer. What we mean as a community is we are not denying you to carry on installing the split meter as we gave you our ID copies as confirmation for you to come do what’s necessary as you requested. So restore the power while you wait for the transformer and material, as soon you have the transformer and enough split meter,you can still come do what we agreed to without any disturbance from our side

I applied for electricity supply since 24 March 2019, they phoned us on that year and told us that they will come to do the measurements, but they did not come. In 2020 we phoned them for feedback and they said where we reside there's no line without doing any measurement. This year we phoned them again they said we must reapply and they came for measurements, where they said we do qualify as it was 45 meter at April and promised to come within 3 months. Up to today we don't have electricity every-time we call them they say there's no contract but we see them coming to supply other people at the very same villages with electricity.

Reference number 42501882
Place: Elim Vari (Mutonga) at Limpopo

its almost a month now waiting for the transformer and its seems like Eskom is not attending to our issue, enough is enough now, we cant operate without electricity for this long its really challenge, small business are affected , people are working at home its affecting network, school kids its challenge to do online learning , its was very cold his past days without electricity kids are sick, POOR SERVICE ESKOM, electricity is so expensive and this service we getting form them ESKOM MUST FALL.

its more than month now without electricity and its seems like no one is willing to assist our community, we calling almost everyday but Eskom is not attending to our issue this is really affecting us , Eskom bad service you do not care about people,

I was speaking to nokuthalo that just drop the call on, we haven't had electricity for a week now. Everytime I call with the reference number 429844394 I get told different stories. Jacqueline was the last agent I spoke to that also advised me she looking into the matter then she too dropped the line on me. The most painful thing is spending my last cent calling eskom and getting no result back.

Good day
I bought stand from someone in 2019 were I reported at Eskom to change my meter in June 2019,were I bought electricity the same time and I moved in this year February were I realised that the units are not moving. Then I reported at Eskom about the matter and the technician came on the 21/03/21 where he reported that he can't do anything as the meter box its faulty and he want my units to be transfered to the new one as he has to replace. Suddenly on the 23/03/21 they came and terminated my service saying that my box was bridged since 2015.My concern was because I reported in 2019 why didn't they pick up that there is bridge in the meter until they wait for me to complain that the units are not changing. Hence now the said I must pay R6475 as an penalty fee before they can re connect me.

Hi

The electricity went off in our area ( Roodeplaat Dam)
After 45min the power comes back on , drop again and comes on again , drop again and then return

After this my TV and HiFI dont want to work

This is damage caused by the electricity supply , because it was working fine before the power went off

How do we complain to Eskom?

Greetings

22 months ago an Eskom distribution box (DB) was damaged during excavation for a broken pipe. The DB fell into the water logged excavation where it remains to this day. My property is supplied with 3 phase electricity when the DB gets wet or is moved sections of my property has no electricity. I have lost count the number of times this has happened and it takes days, sometimes weeks for Eskom to reset the switch gear. I live with extension leads from one part of the property to another.

The DB requires replacement and to be correctly installed on a new concrete foundation. The writer has on numerous occasions obtained reference numbers even visited at Megawatt Park's Executive Action Team. The writer has only received reasons for the delay to effect correct repairs which includes stock shortages? The problem with Reference numbers is that in most cases nothing happens. In desperation, last year the writer wrote to the State Presidents Hotline (SPH) to lodge a service complaint about Eskom's complete lack of ability in providing an effective maintenance program. Without any confirmation of receipt and weeks later The writer received from the SPH notification that the problem had been resolved and provided a resolution reference number supplied to the SPH by Eskom. The situation is absolutely unreasonable. The writer contacted SPH supplying the resolution number and asked SPH to investigate. The writer waits for a reply. Please the DB Box is situated in Village Rd Woodmead Ext 4. It can be identified easily by the fact 2 of the 2.5m box is buried. Please reapond positively and a s soon as possible. PS Eskom'sWebsite is down!

My name is Mzwandile Ngidi from Ndwedwe. I would like to know how can we have our Eskom local offices at Ndwedwe. It's because it takes too long for the technicians from Stanger to come and service us due to large area there are servicing. We have lost so much. Food, human being, money etc because of the absence of electricity.

Hi my name is Mzwandile Ngidi from Ndwedwe, and we are serviced by Eskom Stanger which is very far from us as citizens of Ndwedwe. How can we have Eskom offices and technicians who will be nearer to the area. That will make it easier to get assistance when ever we need help from Eskom.

Ref:1016375884 - I need assistance in resolving this matter urgently, we called the call centre, we walked to the offices nearby but till now, still no electricity.

Regards

Abi - 062 209 8466

I have bought the units online on 30/09/2020 for R500 when I load it does not go through I have been calling eskom and keep on giving me 40 digits which are not working and hold forever to get help eskom since then my issue is not resolved they keep on saying the issue has been escalated and they will call me till today nothing
Just I need help must I do no one cares from eskom when I buy electricity to get help is an issue no one knows how to help me
Regard
My I'd 7407085294080
10278 Madeira crescent protea glen ect 12 Soweto
Contact numbers 0827524352

Ya eskom! 6 months without power but people who don't but electricity have power and eskom is very happy about it not doing anything to them, but those who buy don't they just suffer, now I'm busy paying solar that is so expensive, I wonder when will corruption end in mzansi, I'm so pissed I've been logging complaints to eskom but all I get is endless references but they don't fix the problem they just don't care innocent sick elderly people and disabled one suffers in the process

Our electricity tripped yesterday night and we tried to call call centre when we select kwazulu natal option the phone just keep on billing doesnt go through, i sent several sms with no response and now we in the dark dont know what to do as this has been happening several times when its raining. And also the street light is on and off and i lodged fault in July 2020 ,i have been given different ref number and to date not attended.

Eskom doesnt seem to attend to queries


Esther
0828555298

Our electricity tripped yesterday night and we tried to call call centre when we select kwazulu natal option the phone just keep on billing doesnt go through, i sent several sms with no response and now we in the dark dont know what to do as this has been happening several times when its raining. And also the street light is on and off and i lodged fault in July 2020 ,i have been given different ref number and to date not attended.

Eskom doesnt seem to attend to queries


Esther
0828555298

Reported it yesterday got a reference number and they said the technician was working on it. The electric cable is still lying in the road and when I reported it again they said they don't have the resources to attend to it.

Ref : 373336050
Pole: PESK41H2

The reference was closed on 30/01/2020 with no action. I have even reported this matter on the Eskom crime line more than 2months ago and still no reply or action from Eskom.

More people have now connected on my power line and as a result I haven't had electricty since yesterday. The pole which they have used is now bent due to the weather and could break and fall into my yard at any moment now. Further more people are now leaching on my power as my bill is now more than double.

Does someone need to get injured or killed before action is taken.