I would like to register my disappointment at some ESKOM technicians who use Eskom time and resources to perform their private business of installing electricity in RDP house in Madibeng areas. They are working hand in hand with Councillors, so we local contractors are not able to source these works as they are reserved for Friends and families.
We unemployed locals cannot compete with such people as they have ESKOM bakkies , tools and other resources like pay to can bribe Councillors ...where is local empowerment.
I have all names and details ... I just want us to address this formally so ... I expect your procedure to be posted where to go and whom to contact to further my complaint.

There has been an issue with the transfomer around klispsruit and we called the whole week with eskom busy saying they will come but they haven't. The has been smoke coming out from the transformer and little children go there to see out of curiosity eskom just doesn't care if children are safe or not.

We have been without electricity for the entire month now. I have a pike of references nd sms that I sent nd recieved from eskom but no one is helping us. What's amazing is that an eskom employee is running a tarven right next door to us and he never had a problem with electric. Is eskom punishing us for being innocent citizens. Because this is going to lead to us stealing electric like everyone who is already doing it. What's the use of buying it if other ppl get it for free.

We struggle the hole month to get someone to help us We get a lot of reference numbers The last one was 247874477
We are moving the end of July to a house on a farn and they must according to a Eskom worker they must put in a new transformer and smaller one because he said the old one is leaking oil. The charge us R6500.00 for the deposit and R25 000.00 for connection fees. IS IT POSSIBLE to pay that much only to rent a house on a farm. WHY did other people it for free but we must pay that much THAT is "APARTHEID"
Is there someone who can help and explain everything

I'm disappointed the way Eskom handled my application for Electricity, since 2016 till now 2018 Me and my neighbours we don't have Electricity.

Your respond by action will be highly accepted.

Mondi Matsane

Ref: no 169812946 Contact 063 661 4630 or 076 890 7512

We live in Farmall, Johannesburg and our electricity supply is via Eskom.

Three days ago we had an electricity outage that affected all the six plots in our subdivision.
A number of complaints by the various home-owners at Plot 11 were lodged with Eskom and various reference numbers were given.
Suffice to say that, three days later the fault has still not been fixed.
This morning, Friday 13th July 2018, I lodged another complaint and was told that the technician was despatched from Lanseria depot at 09:22.

At a crawl I could get from my house to the Eskom Depot in Lanseria in 20 minutes.
At 10:30 I went up to the electricity box at the main road and the technician was still not there.
I called Eskom again, to be told that the complaint had been rectified and the power had been restored! They said that the technician is not coming.

They have told me at least four times that they will call me back and not once have they done that.
I have lived here for 20 years. I know whether or not the electricity is on!
The lies are the worst. I have been told at least six times by the contact centre that the cable fault has been fixed. It is clearly still not fixed.
Every time I have phoned I have requested that the technician, before he leaves, checks the six separate electricity boxes to see if there is power. Not once have they done that.

The service from Eskom is quite simply disgraceful.

Still no technician has been onsite

Please advise who can we speak to with regards to this issue on Wednesday we logged a new incident after the last incident was resolved as “issue resolved “

We are in Mid July , we’ve been having this issue since the beginning of June

Today I have contacted the Eskom Customer service and received a new ref number

By the close of business the incidents will be resolved again and No one is assisting

Can we have some please look into this issue

New Ref number - 246948652

Wednesday ref number – 246774988

Monday ref number 246500155

Other ref numbers 246500158, 246500155

Last week we were without electricity for 50 hours in total(from Tuesday to Thursday night) I logged the following calls
1st SR: 246071362 – which was closed and we still had no electricity
2nd SR 246121086 – Also closed without service
3rd SR 246253077 – fault was resolved

Last night electricity went off and this morning I logged
246775907 – I just did a follow up now only to be told SR was cancelled without a reason
Now I’ve logged another service request 246796368

MY ACCOUNT NUMBER IS 5728184188

Every month for the last few months, when I try to submit my meter readings via the website, I have experienced difficulties.

Today for instance once again.

I logged in at 11:00 am.m for a start
Went through the login procedure and submitted my readings.
At 11:04 - I was advised by a Window "Kana Enterprises" that the system was experiencing problems - I again logged in
At 11:06 am - "kana Enterprises" system experiencing problems - I again logged in
At 11:07 am. - "Kana Enterprises" system experiencing problems - I again logged in
At 11:09 am. - "Kana Enterprises" logged out too much time elapsed
At 11:11 a,m - "Kana Enterprises" logged out, too much time elapsed
At 11:14 am. - "Kana Enterprises" system experiencing problems
At 11:16 am. - "Kana Enterprises" logged out, too much time elapsed.

Then I phoned Eskom on 0860037566


I held on for ten minutes and still was not able to submit my reading.

Last month I sent an SMS with my reading total and everything was recorded incorrectly by Eskom on my account.
I again contacted Eskom and was told that they would correct it. They gave me a reference number 244-229-220 on 20.06.2018 and told me that they had corrected my meter readings. I asked for another account to be emailed to me and it still had the incorrect reading as Eskom had on my previous account received.

How can this problem be rectified? I called at the offices of Eskom in Vereeniging and was assisted by a woman on the counter who could not correct the mistake. What more do the public have to do to get proper service????

My contact telephone number is 063-445-8558
Elize Viviers

technicians around grasmere have a tendency of accepting bribes collected by corrupt electricity consumers. it has been a full week now after one technician came to our aid, he only took photos and promised to help us in two days. fridges are off and the food is rotting in the fridges. my metre number is 04044518886, and the reference 245750629. please help

Good day

Can we kindly get someone to assist us with electricity ,we have been without electricity since Saturday 07/07/2018 06h00am. We reported the fault Sunday 08/07/2018 08h40 am and we still don’t have anyone to help us , we have been calling : 0860037566 several times and hear the same story since yeaterday we have been told to wait 6 hours but now its more than 38 hours now.


Ref : 246374492

Contact : 0730190277

Good day

I have been experiencing electricity fault from the beginning of June ,every week or second week the power is off whiles everyone on our street , this is very inconveniencing as i normal buy meat in a bulk and my fridge is broken due to this issue .Here are all the reference numbers i have called and technicians are send out however the power get off even after the matter is fix.
Ref:242904565 ,ref number :242945030 ,Ref 245021914 ,ref number 245123510 ,ref 246482351 and i called this morning to report again ref 246482351 and was told this will be escalated to the Supervisor of the area which is Palm Spring ,which the Lady i spoke to refused to give me the contact number of any of the supervisor for me to communicate with. Can i please get assistance as is really not far as I buy electricity every month .

Eskom Bad Customer Services

Sannah
0737508260

The creche had no electricity since saturday 30 june 2018. I have reported to eskom reference no 245172388 and have done follow ups. No one has assisted us up to so far. I have called again and I was given this reference no 245719588.

I passed the technicians just sitting along the Conner around our area. One of them is Mxolisi from rietvallei. They just sit around and report to eskom that the electricity is ok without doing nothing. It is a pity that now creche are not given priority at this stage.

I may be contacted on 0715401326.

We have been requesting electricity connection for over 4 year. We went to the Ramotshere Munucipality in Zeerust, couldnt get help or clear steps one follows to get electricity connection. We tried to get help from the councellor. Still not help, we couldn't even meet with councillor as he didnt pitch for our meetings.

The municipality then told us to go to eskom Mafikeng. Who wanted a figure we couldn't afford to connect us. We asked why we need to pay a connection fee, as we understood that eskom needs to provide electricity and we then pay for that service. They told us that's how things work.

After 4 years we gave in and started the process to pay the connection fee. We were told the process takes 90 days from day of request. We were given a quotation with amount required and other documents needed. We paid and sent proof of payment together with the required documents. When asked what next step is we were told someone will call us but they can't tell us how long the process takes. 180 days went by still no electricity or clear communication from eskom as to when this will take place.

Everytime we call the call centre, we were given a different story but were assured that a supervisor will contact us. We still wait. The last call we asked for our money back as we are not getting service. Still no clear steps on doing this.

We are beyond frustrated and angry.

Tshego Ratshidi
0722886161
[email protected]

I have reported a cable theft at my residence in April I have provided the case number, I received a ref number: 238102463 and it was closed as resolved without any work being done, I logged a new ticked and I was given a new ref number: 238328361 and I have been calling and requesting for assistance since April and I am yet to receive any.

It seems the call centre guys are doing what they need to do but what happens in the background is something else.

S Malinda
076n325 1197
Ref: 238328361

I reported low voltage electricity on 2018-06-05 at around 08:00 and given reference number 242017990
The technician did come and promised that he was gonna come the following day which is 2018-06-06, he delayed coming that day and I called him on his cell phone number 079 150 4109 which he promised to come to change the box around 15:00 the very same day. 2018-06-06 as he was on workshop.
I had to leave my office to go and wait for him and as I am writing this email it is 21:09 and the electricity is not yet fixed.
I phoned eskom customer care again and was given the second ref no. 242373506. The other technician came on 2018-06-08 late at around 16:00 and informed me that he "THINK" the problem might be the underground cable (which is contrary to the first technician who came and also closed the call without assisting me).
The second technician who introduced himself as Mr Maile said he will come back again on Tuesday 2018-06-12 as he will be writing an exam on Monday 2018-06-11 and he also closed the call saying the power was restored. I was pretty much surprised as to how Eskom is treating their honest and law abiding customers.

On 2018-06-12 I was given the third ref no. 242918612 and the very same day I went to Eskom offices in Mmabatho and met the manager/supervisor who introduced herself as Rudy and she tried calling the Technicians who took her frm pillar to post but ended up promising her to come and assist me but they did not come and closed the call again without assisting me.
On 2018-06-16 I was given the fourth ref no. 243783328 wich was also closed the same day without assistance. On Monday 2018-06-18 technicians came after I received the fifth ref no. 244033829 and promised to come on Wednesday 2018-06-20 to change the cable but still they did not come as promised
As an Eskom customer who pays for eskom services I feel very much belittled and not being taken into consideration by your technicians.
It is very cold and my kids bathe with cold water as if I am an irresponsible mother and they have to eat bread because I am unable to cook for them or keep food in the refrigirator.
My child has a Urinary Tract Infection because we are now using the neighbour's outside toilet as we are unable to pump water for our toilet. My food decayed in the fridge. I am very much disappointed at the way Eskom is relaxed about my issue. I buy electricity I don't steal it and I am treated like a thief or a beggar. That is how I feel. Like a beggar. I tried all the channels of reporting my problem but failed to be assisted. The amount of airtime I used to report is over R1000.00
This is totally demoralizing or probably because I stay in the village that is why I am not valued as a customer who pays

It is with regret that I have to draft this complaint.

On Monday before 8 pm, we had power outage on selected houses and at around 8 pm I logged a call reporting that we do not have electricity.

I was assisted by with (ref: 244165906) and advised that I will be assisted within 4-6 hours. Looking at the time, I knew that I will most probably be assisted in the morning because we are always told that Eskom technicians don't work at 10pm.

Tuesday I made a follow up calls and was advised that I should be assisted at 10 am and if not, I should make a follow up call on the same reference number at 16:30 pm decided to call and told that the technician is on the way. Every hour made follow up calls,
I placed my final call at 21:00 p.m. which was picked up by Pinkie, a lady who was determined to give me her utmost assistance and she logged my call again with the new ref number 244225417 after the old one had been closed due to a technician who is full of lies reporting that he fixed the problem which I am still facing. Went to bed again without electricity.
In total, i have spoken to 6 call center consultants since Monday and Tues and up to this point, my query is still hanging.

Now with all that being said, we as the community that is serviced by Eskom do not appreciate such poor service from your technicians because this makes it seem as if all your technicians are not doing their job. We understand that there are a few bad/rotten potatoes that need to be dealt with before they spoil the whole pack because as it is, Eskom is being painted with a bad colour. It is not fair that you tell us that your turnaround time is 4-6 hours and yet you take over 24 hours to assess and fix our problems and to make things worse, there is no communication. I am currently not happy with the service I am getting from Eskom because we know of many locations/areas/places that do not have prepaid meters and the people living there owe Eskom a lot of money but you would never hear them complaining about power outages and if my query was in the Suburbs, it would have been resolved in less than 2 hours. A lot of times, we get to be told lies like "a technician came and the gate was locked or a technician fixed the problem without them fixing anything" and this is becoming a bad habit. Eskom's name is being dragged through the mud because of such people.

Not all but some of your(Eskom) employees need to pull up their socks and start working towards their salaries because they are being paid for actually doing nothing and wasting company resources.

On a lighter note, I would like to show my token of appreciation to the Eskom call centre for doing their job and to Pinkie for going an extra mile in trying to make sure that my issue is attended to promptly.
And I would really appreciate if the technicians who are not doing their job are dealt with:

From: <[email protected]>
Date: Tue, 19 Jun 2018, 21:19
Subject: Eskom ref no
To: <[email protected]>

Good day
Eskom ref no 244225417
Work-order no 501-19097677
Pinkie

Sad customer
S Nhlanhla (Mr)
0817125836
Meter # 07106700128

Ivory Park Distribution Centre, Poor Service

No Power for 3 days
Call logged and closed with no solution.
Job card number:
Eskom ref no 244225417
Work-order no 501-19097677
Eskom ref no 244165906

Frequently told that the technician is on a way and it has been 3 days with no power.
Technicians and distribution centre not helping due to the fact that the complain is in the township.
Always, empty promises from Eskom

SS NHLANHLA
Meter # 07106700128
0817125836

WITHOUT ELETRICITY this is so frustrating, we have log calls they are saying technicians are waiting for parts since yesterday then to our surprise the call was close as eletricity restored WORST SERVICE EVER we have close to ten Reference Numbers yet nobody came to assist.

REF:244067341,REF:244104544
REF:244026336 REF:244022392

New REF number:244154490 ("still waiting") logged today 19 06 2018

Is it because we stay in the location that's why service delivery is so bad???

Please someone help BLUE HILLS EXT 32 Girth Midrand

With a faulty meter for 18 days,calling eskom every day but they give me different references

Eskom at Tsakane their service is disgusting. Yesterday I called around 2 to log a fault because we had an issue with our Electricity and they gave me a Reference Number to follow up on it and I was told that they should attend to my case in 4-6 hours. We waited but no one came then this morning we called and they told us that it shows that their Technicians are on their way to my place but if they not here by 09:30 we must give them a call. They still didn't come we called them the whole day and we spoke to 6 consultants but none of them were able to assist or tell me what's the solution or why their technicians are not here. Even now I'm still waiting for them we don't have electricity.

Eskom at Tsakane their service is disgusting. Yesterday I called around 2 to log a fault because we had an issue with our Electricity and they gave me a Reference Number to follow up on it and I was told that they should attend to my case in 4-6 hours. We waited but no one came then this morning we called and they told us that it shows that their Technicians are on their way to my place but if they not here by 09:30 we must give them a call. They still didn't come we called them the whole day and we spoke to 6 consultants but none of them were able to assist or tell me what's the solution or why their technicians are not here. Even now I'm still waiting for them we don't have electricity.

It is with regret that I have to draft this complaint.

On Friday before 7 pm, we had power outage on selected houses and at around 8 pm I logged a call reporting that we do not have electricity.

I was assisted by Thabiso(with ref: 241787205) and advised that I will be assisted within 4-6 hours. Looking at the time, I knew that I will most probably be assisted in the morning because we are always told that Eskom technicians don't work at 10pm.

Saturday morning at 7:30 am, I made a follow up call and was advised that I should be assisted at 10 am and if not, I should make a follow up call on the same reference number at 10:30 am but being human, I decided to call at 11 am. When making that call, I got assistance from Matamela who told me that there was a shortage of technicians but as soon as one is available, he/she will be dispatched to attend to my query and if I have not been helped, I should make another follow up call at 12:30 pm. Again, with the information that I was given, I decided to give the technicians some time and be hopeful that my problem will be resolved before I even had to make another call. Seeing that time is passing and there is no sign of anyone assisting with my query, I made another call at 1 pm this time being assisted by Ronny only to be told the same story and to call at 3 pm. At 3:30 pm, I called again and spoke to a lady by the name of Reshoketsoe and she also told me the same story, I decided to log a complain ref: 241847171 because I could see that I am being sent from pillar to post without any help. At 5:30 pm when making another follow up, I spoke to Kamogelo who told me that a technician reported that my query was resolved at 15:41 and to my surprise, no technician came to assess or attend to our problems and it was a lie and when I asked to speak to the supervisor, my call was placed on hold and hung up after 7 minutes of being put on hold. Immediately I called again and my call was picked up by Mahlaku who then told me she will contact Karabo, a representative from RFC/RMC with my query and I should call again at 6:30 pm for feedback.

I placed my call at 6:50 which was picked up by Reshoketsoe again, a lady who was determined to give me her utmost assistance and she logged my call again with the new ref number 241856244 after the old one had been closed due to a technician who is full of lies reporting that he fixed the problem which I am still facing. My Saturday was wasted as i went to bed again without electricity.

Sunday morning i called again at 7:40 and spoke to Ronny who told me that Sydwell (his colleague) is busy with my query and a technician will be dispatched and i was getting frustrated because no one was assisting me and at 11:45 am i called and spoke to Nonhlanhla, another consultant whom i told that enough is enough and still not getting any services. I made a lot of follow up calls for the rest of the day again without getting help. I then saw the Eskom van passing and i stopped it giving the technician all my reference numbers and his response was that he doesn't see any of my references and he will not help me and this was after being told that a technician has put my reference on hold. At 9:50 pm, i got a message that power has been restored but we still had no electricity and the technician who gave that feedback was being dishonest hence i placed another call today (Monday) at 4:40 am seeking clarity with regards to why Eskom is not servicing us as the community and i was given another ref number (241940975)

In total, i have spoken to 16 call center consultants since Friday and up to this point, my query is still hanging.


Now with all that being said, we as the community that is serviced by Eskom do not appreciate such poor service from your technicians because this makes it seem as if all your technicians are not doing their job. We understand that there are a few bad/rotten potatoes that need to be dealt with before they spoil the whole pack because as it is, Eskom is being painted with a bad colour. It is not fair that you tell us that your turnaround time is 4-6 hours and yet you take over 24 hours to assess and fix our problems and to make things worse, there is no communication. I am currently not happy with the service I am getting from Eskom because we know of many locations/areas/places that do not have prepaid meters and the people living there owe Eskom a lot of money but you would never hear them complaining about power outages and if my query was in the Suburbs, it would have been resolved in less than 2 hours. A lot of times, we get to be told lies like "a technician came and the gate was locked or a technician fixed the problem without them fixing anything" and this is becoming a bad habit. Eskom's name is being dragged through the mud because of such people.

Not all but some of your(Eskom) employees need to pull up their socks and start working towards their salaries because they are being paid for actually doing nothing and wasting company resources.

On a lighter note, I would like to show my token of appreciation to the Eskom call centre for doing their job and to Reshoketsoe for going an extra mile in trying to make sure that my issue is attended to promptly. Hope Eskom will take note of such employees and reward them accordingly because they deserve to be compensated better for what they are doing to keep the customers satisfied and giving us hope.

Hope no one gets fired but I would really appreciate if the technicians who are not doing their job are dealt with

It is with regret that I have to draft this complaint.

On Friday before 7 pm, we had power outage on selected houses and at around 8 pm I logged a call reporting that we do not have electricity.

I was assisted by Thabiso(with ref: 241787205) and advised that I will be assisted within 4-6 hours. Looking at the time, I knew that I will most probably be assisted in the morning because we are always told that Eskom technicians don't work at 10pm.

Saturday morning at 7:30 am, I made a follow up call and was advised that I should be assisted at 10 am and if not, I should make a follow up call on the same reference number at 10:30 am but being human, I decided to call at 11 am. When making that call, I got assistance from Matamela who told me that there was a shortage of technicians but as soon as one is available, he/she will be dispatched to attend to my query and if I have not been helped, I should make another follow up call at 12:30 pm. Again, with the information that I was given, I decided to give the technicians some time and be hopeful that my problem will be resolved before I even had to make another call. Seeing that time is passing and there is no sign of anyone assisting with my query, I made another call at 1 pm this time being assisted by Ronny only to be told the same story and to call at 3 pm. At 3:30 pm, I called again and spoke to a lady by the name of Reshoketsoe and she also told me the same story, I decided to log a complain ref: 241847171 because I could see that I am being sent from pillar to post without any help. At 5:30 pm when making another follow up, I spoke to Kamogelo who told me that a technician reported that my query was resolved at 15:41 and to my surprise, no technician came to assess or attend to our problems and it was a lie and when I asked to speak to the supervisor, my call was placed on hold and hung up after 7 minutes of being put on hold. Immediately I called again and my call was picked up by Mahlaku who then told me she will contact Karabo, a representative from RFC/RMC with my query and I should call again at 6:30 pm for feedback.

I placed my call at 6:50 which was picked up by Reshoketsoe again, a lady who was determined to give me her utmost assistance and she logged my call again with the new ref number 241856244 after the old one had been closed due to a technician who is full of lies reporting that he fixed the problem which I am still facing. My Saturday was wasted as i went to bed again without electricity.

Sunday morning i called again at 7:40 and spoke to Ronny who told me that Sydwell (his colleague) is busy with my query and a technician will be dispatched and i was getting frustrated because no one was assisting me and at 11:45 am i called and spoke to Nonhlanhla, another consultant whom i told that enough is enough and still not getting any services. I made a lot of follow up calls for the rest of the day again without getting help. I then saw the Eskom van passing and i stopped it giving the technician all my reference numbers and his response was that he doesn't see any of my references and he will not help me and this was after being told that a technician has put my reference on hold. At 9:50 pm, i got a message that power has been restored but we still had no electricity and the technician who gave that feedback was being dishonest hence i placed another call today (Monday) at 4:40 am seeking clarity with regards to why Eskom is not servicing us as the community and i was given another ref number (241940975)

In total, i have spoken to 16 call center consultants since Friday and up to this point, my query is still hanging.


Now with all that being said, we as the community that is serviced by Eskom do not appreciate such poor service from your technicians because this makes it seem as if all your technicians are not doing their job. We understand that there are a few bad/rotten potatoes that need to be dealt with before they spoil the whole pack because as it is, Eskom is being painted with a bad colour. It is not fair that you tell us that your turnaround time is 4-6 hours and yet you take over 24 hours to assess and fix our problems and to make things worse, there is no communication. I am currently not happy with the service I am getting from Eskom because we know of many locations/areas/places that do not have prepaid meters and the people living there owe Eskom a lot of money but you would never hear them complaining about power outages and if my query was in the Suburbs, it would have been resolved in less than 2 hours. A lot of times, we get to be told lies like "a technician came and the gate was locked or a technician fixed the problem without them fixing anything" and this is becoming a bad habit. Eskom's name is being dragged through the mud because of such people.

Not all but some of your(Eskom) employees need to pull up their socks and start working towards their salaries because they are being paid for actually doing nothing and wasting company resources.

On a lighter note, I would like to show my token of appreciation to the Eskom call centre for doing their job and to Reshoketsoe for going an extra mile in trying to make sure that my issue is attended to promptly. Hope Eskom will take note of such employees and reward them accordingly because they deserve to be compensated better for what they are doing to keep the customers satisfied and giving us hope.

Hope no one gets fired but I would really appreciate if the technicians who are not doing their job are dealt with

For reference: 241609973, Eskom really offers a pathetic service and they don't even care do they? It is about the 5th day we have been without electricity and each time we call this stupid excuse of a company call center we are told that Ivory 2 is a red area. We pay for this service each month even though it is so expensive but your call center agents don't even have the humanity to put us through to a manger who will tell us when this power will get restored..

This is why there are so many illegal connections in our area, because you don't even take the time to listen to peoples concerns. Your agent said that the area is red and that she has no ETA when this will get resolve, we will just have to BE STRONG while this is going on.

ESKOM YOU ARE A WASTE OF TIME WITH NO ENERGY. THANKS FOR MESSING UP OUR LIFE'S. I HOPE YOU GET WHAT IS COMING TO YOU!!!!!!!!!!!!!!!!!!!!!!!!