I ordered earrings why before Christmas what received where not the earrings I ordered they where crape I spent $500.00 on these earrings. I also sent them back to get my money back waited on 4 months, they got lost in the mail. So I would not ever order from them ever again. You thank you are getting something nice for the money you spend turns out to be junk!!!! So if you are thinking about ordering anything thru this company I would think twice!

I ordered a pendant for my Granddaughter's 20th birthday Dec 22nd the payment went through that day on Dec 29th I sent an email to see when I could expect delivery understanding it was Christmas and very busy I wasn't complaining just wanted to know the status of my order#6000004141 did receive a reply from Glencara stating that is was def a longer that usual delay
I sent another email Jan 11th but still haven't heard We have not left the house due to my husbands illness so there is no way I missed the delivery I did all my Christmas shopping online through various stores IE Amazon Wayfair and received the items within 48 hours I am very disappiointed with the service and no replies you state that you "We aim to reply within 24rs" ???
I have sent another email today Jan. 15th and marked it again as urgent I am a senior you have my money but I have been heft with nothing I guess my next step will have to check with Master Card and see what they can do
All I WANT IS A REPLY on how I should proceed
Odette McGuinness
2040 Deep Cove Crescent
North Vancouver BC
Canada

I have ordered a ring from this company they never sent me a receipt or prove of payment the ring is for my granddaughter's 18th birthday on the 10th of January 2020 can't contact the company I have sent emails still no response from the company .

Unfortunately I join the long list of people who have been cheated by the so called "Glencara" jewelry. I want to report the same "modus operandi" which some of the people have stated. I ordered a ring which value was 494,8€ on Feb, 20th and still nothing arrived. First, I emailed them to ask what was going on and they said it was a hand made piece and the silversmith was working on it. After a while I emailed them again and they said it was in quality check queue and they the send it. It was a wedding ring so imagine my anger and frustration when I got married and the ring did not arrive. I emailed them and they answered me back saying that they were very sorry and that they will produce a new one. From now on it was the same Maria some people already mentioned in this threat who answers back all the time. Eventually, they ship the package through FedEx and again, as someone already have said, I tracked the package and surprisingly it was in customs delay in one of Moscow's airports and after 3 days, they returned the shipment to Galway, Ireland and gave me a new tracking number. Last time I tracked the number it was shown the shipment had been received by the company on May, 19th. I emailed Glencara and gave them an address in Spain where they could ship the package since apparently the problem was, as Fedex answered in an email, that imports for individuals was being temporalily held in Russia due to COVID'-19. I am still waiting but after reading all these reviews I am afraid that I will never get anything since it is simply an scam, a very well worked scam by the way, since they send you tracking numbers and you get several emails from different divisions in the company. I will contact the consumer's office in Ireland and try to report them unless as someone stated here, they are not even in Galway, but in the US.
Well, I guess there's always a first time and this is the first time I got cheated through online payment. Next time I will lead a thoriughful research before buying anything online.

Unfortunately I join the long list of people who have been cheated by the so called "Glencara" jewelry. I want to report the same "modus operandi" which some of the people have stated. I ordered a ring which value was 494,8€ on Feb, 20th and still nothing arrived. First, I emailed them to ask what was going on and they said it was a hand made piece and the silversmith was working on it. After a while I emailed them again and they said it was in quality check queue and they the send it. It was a wedding ring so imagine my anger and frustration when I got married and the ring did not arrive. I emailed them and they answered me back saying that they were very sorry and that they will produce a new one. From now on it was the same Maria some people already mentioned in this threat who answers back all the time. Eventually, they ship the package through FedEx and again, as someone already have said, I tracked the package and surprisingly it was in customs delay in one of Moscow's airports and after 3 days, they returned the shipment to Galway, Ireland and gave me a new tracking number. Last time I tracked the number it was shown the shipment had been received by the company on May, 19th. I emailed Glencara and gave them an address in Spain where they could ship the package since apparently the problem was, as Fedex answered in an email, that imports for individuals was being temporalily held in Russia due to COVID'-19. I am still waiting but after reading all these reviews I am afraid that I will never get anything since it is simply an scam, a very well worked scam by the way, since they send you tracking numbers and you get several emails from different divisions in the company. I will contact the consumer's office in Ireland and try to report them unless as someone stated here, they are not even in Galway, but in the US.
Well, I guess there's always a first time and this is the first time I got cheated through online payment. Next time I will lead a thoriughful research before buying anything online.

Ordered a gold pendant.

Money gone.

No pendant.

No communication.

Proper complaints have been filed.

Perhaps I will get a refund.

Very disappointing

I ordered a ring for my partners birthday on the 15th February and kindly asked if I could have it for this date. Order on the 4th February. Nothing turned up. Its now the 6th March and still nothing, emailed several times, delayed responses back all the time, eventually I got a fedex tracking number and scheduled delivery time, only for the day after to say the ring was being returned to the shipper! Tried calling Glencara, they were not taking calls, just email. Never use this company.

I ordered a claddagh ring set for my 13th wedding anniversary have not received my order and on top of that they tried to use my credit card to make purchases in Wisconsin and California my card company caught it and canceled my cards and had to send new ones do not order from this company they are scammers

I ordered several items, but one item was 'out of stock'. It was supposed to be delivered on July 9th. It has not arrived. Responses to my email are to the same as the others shown. Because I ordered multiple items, I cannot cancel the transaction on my credit card. I am totally frustrated. I have been duped and robbed. I warn others not to use the Glencara site.

I purchased several items and received all of them except one ring. Was promised delivery on July 9th. It still has not arrived. All the emails I have sent reply with the same response as everyone on this site. I just wish I read this before I purchased anything as it seems I was robbed. Because I received some items, I cannot cancel the entire transaction on my credit card.. Totally frustrated. Do not order from this company.

Company promised delivery date and when delivery date came and went, sent numerous emails and company stated the jewelry piece was a custom to make order and delivery was delayed because manager had an unexpected illness. Have not heard from the company at all. Going to try and cancel transaction from my bank. When I look back on orginal email, jewelry was spelt wrong. I noticed but thought, since it was coming from Ireland, maybe it was an error in grammer. Do not deal with this company. They are a scam. You will not receive your order nor will they respond.

Absolute joke of a website. Have ordered twice and have problems both times. Second time I spent a considerable amount of money for a ring to arrive 3 weeks late after being told it has been shipped twice. Ring looked absolutely nothing like the picture. Definitely a scam going on here. They send out the same type of ring to everyone no matter what you have ordered and they don’t seem to ship it the first time there always seems to be a problem then eventually send it after multiple emails and being told “we did send it it must’ve got lost in the post and now your ring is out of stock”. Don’t know how they are still getting away with this shocking service.

Absolute joke of a website. Have ordered twice and have problems both times. Second time I spent a considerable amount of money for a ring to arrive 3 weeks late after being told it has been shipped twice. Ring looked absolutely nothing like the picture. Definitely a scam going on here. They send out the same type of ring to everyone no matter what you have ordered and they don’t seem to ship it the first time there always seems to be a problem then eventually send it after multiple emails and being told “we did send it it must’ve got lost in the post and now your ring is out of stock”. Don’t know how they are still getting away with this shocking service.

I ordered a Celtic gold cross that they charged me over 500 bucks for in May 2018. They told me there was a delay in making it. Sent me a silver cross to give to my godson at his christening. It is now 2 months later and the last email stated it was in the finishing steps of quality for the gold one!! Now no responses to my email at all!!! Bunch of liars and thieves. I will be posting a complaint with my credit card. Do NOT buy from them!!! Karma!

i purchased a chain / pendant from this company on the 27th may 2018 for a wedding gift, it still has not arrived, all the emails i have sent reply with the same response as everyone on this site, i just wish i read this before i purchased anything as it seems i was robbed of 600.00 dollars, they should be ashamed of themselves, and the fact i'm getting married in afew weeks the stress isn't welcome, stay clear of this site everyone.

Same as all others who complained this company are just scammers and should not be allowed advertise on Google

Exactly the same as everyone else run around for months same e mails

Total scammers it’s incredibly that Google allow them advertise

I completely agree with all previous posters, especially the one from 16 june 2018.

Just like all others:
We also spent lots of emails and time just to receive an endless stream of excuses.
Only after informing them to go public with our complaints if we wouldn't get our money back did they refund us.

But we also found that several unauthorized charges were made with my credit card.
Luckily our bank stopped the charges as they looked suspicious.
Now a new credit card is on the way.

I can completely agree with a previous poster ( 16 june 2018):

"This company is in the business of taking money from people. If you order something from them you will get nothing but excuses. Interestingly enough shortly after I started complaining to them the credit card I used to pay for this was compromised, an unauthorized charge was made on it. It is interesting to see how many people have been cheated by this company. I would like to know how many had their credit card compromised as well.

By the way I have received all the exact same responses that everyone on this board is complaining about. Do yourself a favor take your business elsewhere."


We also spent lots of email and time just to receive excuses.
Only after informing them to go public with our complaints they sent our money back.
But we also found that several unauthorized charges were made with my credit card.
Luckily our bank stopped the charges as they looked suspicious.
Now a new credit card is on the way.

http://www.glencara.com

Please do not deal with this company. They operate a very sophisticated process of inveiglement, appear to write their own glowing website testimonials and are either fraudsters or totally incompetent - either way you are going to lose.

Please have a look at

https://uk.trustpilot.com/review/glencara.com

Ordered a ring on 9th May 2018 and was promised delivery on 24th May just in time for our wedding anniversary.

All follow up communications are responded to with what becomes an increasingly inane exercise in procrastination

QUOTE
Thank you for your email. I'm truly sorry for the delay. Your email has been forwarded to my
manager who should reply shortly.
Thank you for your patience
Kind regards
Customer service
kl
UNQUOTE

eventually ending in total deceit when you attempt to cancel the order

QUOTE
I am truly sorry for the delay and for not updating you on your order .Your ring has
been delayed in quality control and we are expecting it to ship on Friday.I know it
has been a long wait and we appreciate your patience . As it is handmade it is
taking longer than expected to finish the detail .
UNQUOTE

QUOTE
Hi John
I am truly sorry for the disappointment caused to you and your wife. Your ring has been in
production since May 10th. I know it has been over a month and I am very sorry for that. Our
goldsmith is just completing the final checks this evening as he spent alot of time on the design .
UNQUOTE

QUOTE
Hi John I am very sorry.I was unexpectedly sick on Thursday and am only back in the office today. Your ring is now in the
inscription process as it came to our office from our store to be engraved. We can offer a refund of 20% and we will ship it
express.
UNQUOTE

After a further two weeks and no positive responses to additional emails I visited this complaint site. Oh dear!!!!!

I am fortunate that the ring was paid for on my Amex card but I am now writing to all companies listed at the following website

https://www.uswitch.com/credit-cards/companies/

If enough of us do that we may assist other people to avoid these charlatans.

Slán agus beannacht leat

I really wish i had read these reviews, im in the process now of trying to get this ring. promised the ring would be shipped on the 12th May and suprise suprise like all these other reviews i haven't received anything yet.
You get the same email that they are sorry and your email has been transferred to their manager.
I think i may have to swallow the fact that i have been done out of pocket £168. livid! as this was supposed to be for my mrs. 30th i now have less then a month to find that money and try and find something else.

SAD FACE!

I ordered a ring in April that was promised by May 12th. Money was taken out of my account immediately. Two months later and they refuse to give my money back. They claim it's stuck in "quality control". It's amazing that they even respond to emails, but their response is always to put you off with excuse after excuse. Stay clear of this crooked business. I'm looking into filing formal complaints to try to get my money back

This company is in the business of taking money from people. If you order something from them you will get nothing but excuses. Interestingly enough shortly after I started complaining to them the credit card I used to pay for this was compromised, an unauthorized charge was made on it. It is interesting to see how many people have been cheated by this company. I would like to know how many had their credit card compromised as well.

By the way I have received all the exact same responses that everyone on this board is complaining about. Do yourself a favor take your business elsewhere.

I wish I had seen these reviews before I ordered from these crooks. I ordered a ring that I had wanted to give to me wife, on April 18, 2018, but it never arrived when it was promised. I contacted them by email and "Maria" responded with the same lies she has told everyone else - backlog, quality problems blah, blah, blah. It's now 11 June 2018. I'm now trying to get the credit card company to reverse the charges.

DON"T ORDER ANYTHING FROM THESE PEOPLE!!!!!

Ordered a gold cross necklace for my dad's birthday around April 24th and got an email it should ship May 9th. Got the same excuses as everyone else. Caught in quality control, the goldsmith wants to make sure he makes this perfectly, etc etc. Not only did i get the BS excuses, but they charged me TWICE. $294.98 twice does not make a happy bank account for a necklace. Called my bank and reported fraud. They're doing an investigation of it now. Way to turn what was supposed to be a present my dad was asking for for 2 years into a disaster, Glencara. You'll get what you deserve.