Stay away! I wish I would have seen this page before I ordered my ring. On their website it said it was in stock and if I paid EXTRA for the 1-2 day shipping, I could receive it in time for Christmas. I didn't. :o( They also charged my card immediately. My invoice doesn't have any type of tracking number, so I can't check where it's at. I tried calling Saturday and again today but got a recording that directs you to email them. I emailed and got a generic letter that answers general questions. It did say to send an email marked "urgent" if you needed faster service. I emailed again, with URGENT in the subject line, still got a general response. NOT HAPPY! I can't talk to a person or get an email response. I tried writing a comment on their facebook page and it doesn't show on it. I couldn't find a place to submit a review on their website but there are some on it, only showing positive ones of course. I have a sinking feeling that I've been had.

My oldest daughter lived in Ireland for a while and purchased a Claddagh ring while there. My younger daughter really liked it and wanted one for Christmas last year. I ordered at the beginning of December. It said 3-10 days. Well...it didn't come. I called and called and called. They DO NOT EVER answer. Recording said to send an e-mail, so I did. They responded several days later but were not transparent. They do not share any tracking information but just give you the basic info. you already have with the same excuse of essentially "we're busy." I was frustrated but gave them the benefit of the doubt and did all I could do which was wait with Christmas being so close. It arrived on Christmas Eve, my daughter liked it. I didn't have the quality checked out but felt it was fine for what I paid.
Here's my mistake. My 3rd daughter asked for one THIS Christmas. I ordered from Glencara again! I should have read the complaint board but didn't. I thought maybe my experience the prior year was just an unfortunate mishap with the company or something. I ordered even earlier this year to avoid the crunch time. SAME EXPERIENCE. It has now been 3 weeks. That 3-10 day ring is still not here! they say they ship out in 24 hours...LIE. They say 3-10 days...LIE. They DO NOT ANSWER the phone! They say to e-mail with "urgent" in subject line and they'll respond in 24 hours...LIE. They sent an automated e-mail response 3 days later but it is generic and DOES NOT ANSWER your question. The account I set up with them to "get shipping information" only gives you your order, shipping address, and their shipping number. It is NOT a tracking number.
I sent them a second e-mail telling them I would report them. I told them of all of their dishonesty. I also suggested they do what "real companies" do around the holidays: hire more people, have current staff work longer hours, change their website info. to reflect extended shipping dates, offer tracking numbers so people can be sure their gifts will be there, or have limited stock so they can handle the orders received.
They have enough staff to maintain the marketing and accounts receivable side. The website "looks" good and official. BUT THEY DO NOT CARE enough to provide CUSTOMER SERVICE. They simply DO NOT CARE!
The examples above and my TWO-YEAR-IN-A-ROW bad experience should convince anyone to NOT ORDER from them!

I ordered a necklace on December 3 and have yet to receive it. Of course they charged my card right away, with an additional charge that I was unaware of. I contacted the general manager, and I have absolutely nothing positive to say about him. He told me my package was supposed to arrive in NY, but the tracking number stated the item wasn't sent. On top of this he sent me a photo with other customer information such as addresses and names. Beware. After complaining of his scam, he claimed he resent the item. He told me via FedEx, but it was USPS. He clearly doesn't know what's going on with his own company. He has lied about arrival dates and so on. The new tracking states again that USPS is awaiting the item. Do not buy from Glencara. You will be highly disappointed and disgusted. He has done absolutely nothing as far as customer satisfaction goes. It's been lies, more lies, and no resolution. I'm still waiting on either a response or my package. Both are highly doubtful.

I should have read the complaints before I ordered. I ordered a pair of claddah hoop earring on December 5th received an email with order No. and shipping number. Never said who they shipped it with and tried to contact them in regards of the order it is a joke
Never never use them again. They are a rip off.
Disappointed

I've ordered rings for a Christmas present and still no sign they have said they posted them on the 10th but obviously that is a lie i have sent numerous emails and tried the number which is just an automated message telling me to email as they are inundated with a backlog of emails (makes absolutely no sense😠)DO NOT ORDER FROM THIS PLACE it's a disgrace they are still allowed take orders and through PayPal whom I've issued a complaint with

I had my daughter measured for a ring at three independent, local jewelers to verify her size, and then we ordered it from Glencara because none of the local stores had the ring she wanted. The ring was "lost" in the mail and took over a month to arrive. Then it didn't fit - it was too small. Then the return/exchange process took another couple of weeks - and I had paid for the 2 day shipping to get the ring, a birthday present, to my daughter. Then, the new size, which was a 1/2 size up (the minimum increment), was too big! Now I just want to return the ring for a full refund, and I cannot get in touch with them to get the return information. The packing slip doesn't contain a return slip option. Maria is quick to email back, but never with the useful information I need. I just want this to be over, and get my money back.This has been such a disappointing process. I wish I had seen this page before I ordered. The reviews on their site are all awesome. I should have done more homework on them.

I am still waiting for my ring.Since August 24.Have gotten many emails,lots excuses,even was given a tracking number.Bogus.They need to be reported for scamming.Now going to credit card company.Dont order from them.

After some prompt email in which I was told the ring I ordered for my Mum's 70th would have to be made as it wasn't kept in stock because it was 18K gold two tone. I was told it would be due into them on the 22nd July and Fed ex'd the same day. After chasing them on email and the phone that goes to a voice message. Even though they gave me an email address that was supposedly priority and not just the usual sales. I have heard nothing. Thankfully I have used a Credit Card and can get the company to sort our repayment which of course they have already taken.

I had not read the reviews until it was apparent my ring was delayed. Since then I have done further research and I fully intend to raise this poor service with the relevant bodies in Ireland.

You know if there are problems or issues that can happen from time to time then at least communicate with your customers. To be honest I won't order not recommend rather tell everyone I know to avoid like the "plague".

I ordered a men's Claddagh ring with personal inscription on 7/15/2016 with an extra charge for rush Fed Ex delivery. At the time I didn't receive an order confirmation email. At first I thought nothing of it and figured it would come in a few days. On Monday, 7/18, after receiving nothing from them, I sent an email inquiring as to my order. I was told that I had ordered one of their most popular items and that it would be delayed a day or so, but would be shipped today, 7/20/16 and that I would receive an email when shipped. They suggested that I order a similar item from them if I needed the gift in a rush and when my original item arrived, I could return the subsequent order. They even sent me a certificate that I could present to the person I was giving the gift to that the item was delayed because their "silversmiths" were working on getting me the best quality gift possible. Are you kidding me? I have not received a shipment confirmation from them today and I doubt that I ever will. I attempted to email them again and this time I received the standard email that they are extremely busy and that I would receive a response and/or my product within 7-10 days. After the exchange of emails I googled Glencara Complaints and found numerous web pages with numerous complaints about them. I wish I had known sooner. I needed this gift for a special occasion and now I am going to have to scramble to find something suitable. I am going to contact my bank to see if I can file a fraud charge against them and recover my money. How can they possibly be able to stay in business. I don't understand. By the way, in their email they list a US address, Glencara, 616 Corporate Way, suite 2, Valley Cottage, NY 10989.

these people stole my money. Ordered a ring two weeks ago as a gift to my mother with 2 day shipping, They have done nothing but lie to me ever since. Look at all these complaints. these people should not only be out of business but they should be in JAIL

These poeple have stolen my money plain and simple. I ordered a ring for my mothers birthday tomorrow June 3rd. I placed my order on May 19th with two day shipping. After 10-15 email exchanges in which they lied repeatedly they are not longer even offering a shipment window. They ruined my moms birthday and have taken my money

I just want to say Thanks You to everyone who bothered to relay their experiences with Glencara, I was just about to purchase some jewellery for a friends birthday. after the problems in dealing with this "company" I've decided to go to a real jewellers instead.

J0'Neill

Ordered product, never arrived. Nobody answers phone. I ordered a claddagh ring on Dec 05, 2015. Like everyone else I was told within 7 days. On December 20, 2015, I became concerned and tried to call. I was instructed to send an email. I did. I received an automated reply stating to write urgent in the subject line, and expect reply in 7working days. December 21, 2015 I sent another email with the urgent, and tried to call again. On December 29, I was told that if it was a gift; I can download their "gift notice" and put a picture on the paper to give to the recipient. No thanks. By the way, Christmas had passed. I tried to call again, at all hours of the day. I sent another email on the 29th to let them know I was reporting them to the credit card company. On Saturday January 2, 2016 I got an uninsured envelope with a plastic looking ring in a mini Baggie, marked sterling silver. I had already made alternate arrangements for the gift. I did not order from them again, as they suggest in their email. Thank god. I would have been out 2 times. Fool me once, SHAME ON YOU, fool me twice, shame on me. I took the ring to a jeweler, as it was so light and bent. He said it was made with silicone and dipped in plastic. I said it feels like a gumball machine ring. He said, "you should be so lucky."....

I waited many weeks before the ring finally arrived. Said 2-3 days delivery. This does not happen. When it did finally arrive it was of very poor quality and did not fit. Harry the manager said to return the ring and he will give me a refund!!! I have asked for their address many time so I can return the ring to order a refund and have not heard anything since.
Please do not order find a better company for your celtic jewellery. Wish I read these reviews before I ordered. Will never deal with this company again.

I ordered 4 items from this company, paid for the 2 day delivery. Got an email that the order was placed and then an email with a shipping confirmation and it has been 2 weeks. I have left several voice messages and sent URGENT emails with no response. Wish I had read these other reviews before I placed this order. Not sure how to pursue legal action but going to look into it.

Great purchase. Very happy with my purchase from Glencara.

I ordered the two tone Emerald Celtic Bangle Bracelet in May of 2015. It arrived quickly, but was very poorly made. The emerald stone was placed crooked on the bracelet. I took a photo and began calling and emailing customer service. Seven months later, not a word from them....disgraceful. The customer service phone has a stupid message about email backlogs and instead of leaving a messge, please send an email. The auto reply you get back from an email says that you will get a response within 7 days. What a joke.
I will never recomment or shop with them again.

Avoid like the plague, the necklace took months to arrive and when it finally did the quality was from a Christmas cracker. I wish I had the energy to have taken it further but I was tied of dealing with them already. Forget the 2-3 day delivery hahahaha that is their biggest lie going, it missed the birthday it was bought for and in a funny way I am glad it did as the recipient would have thought me a right cheapskate...... the quality was that bad.
I rang dozens of time to get no answer and sent many emails getting only the same automated response, I was also charged in dollars which was suspicious. Stay away from them, I can not believe they are allowed to run a business, it is a disgrace that trading standards let them operate still!

Ordered ring for my daughter. Paid for online and never received or Acknowledged emails.

Web site looks great but DON'T BE FOOLED, AVOID THIS COMPANY. Phone is always on answerphone, emails rarely answered. In January ordered 2 rings, both were far too small. Returned for refund. After weeks and many emails they finally acknowledged receipt of rings and offered credit of price of rings + 30%! I kept emailing for refund (polite at first then threats of legal action). NO REPLY. Rather than being totally out of pocket I finally ordered a ring and 2 necklaces. No reply. More emails Still no reply. Suddenly they email to say my order has been sent (7 months after my original order) and it's arrived exactly as I ordered although the quality is not great! So NEVER ORDER FROM THIS COMPANY.

Like everyone has said, don't order from these scam artist. They are not even a real company. The address is a house. I have been trying to get my order for 3 months. They would e mail me back and just say it's been shipped. Lies one right after the other. Then I requested my money back and haven't gotten an e mail back since. This has been going on for several months now. Goggle the address. I am reporting them to the attorney General and bbb. In New York. Enough is enough. These people should not be able to keep scamming the public. If all of u report them we can get them shut down and get our money back.

DO NOT DARE ORDER FROM THESE ROGUES, END OF.

OMG....Why didn't I read these complaints before I ordered anything from this company? I have been waiting six months for the return of a ring which didn't meet my satisfaction. I followed the company's instructions to reorder a different ring and then returned the original one. The second ring arrived, the money was charged, but still no refund for the first ring. So, now it seems I just paid double for one ring as so many other customers have experienced the same frustration and fraud. I tried phoning the company, but the recording is brief and disconnects before one has the opportunity to speak with anyone.

They do: receive your money,
They don't: sent the articles that you have ordered
they don't refund
and they don't respond on emails....

I had ordered a ring. In the end I don't have any product and they have not refunded my money. Their service is aweful and this company behaves in a fraudulent manner. Don't do business with them.