I am new to GVR. I was actually going to the website when I came across this site. Like some of the posters on this site, I found this program while shopping on the Exchange website as well. I thought it might be something my family would enjoy using, so I signed up, like many of you did. I didn't use the program right away, but when I decided to use it, I was also told that the points had expired. I will not say that I was not told that the points would expire or not because after so many months, it's easy to forget what you have been told. I asked if they could help me out and give me the points back, and the representative said he could not. However, they did offer more points for about $1500 or more, then $29.00 annually, if I chooses to continue after 2 years. What I was not happy about is that the representative did not tell me that I could not use the points until after I had paid at least $500 on the plan. I did tell him that I felt deceived/tricked. He was very apologetic. He said he would start putting that part of the program up front so that people know this right away. I said ok, because when he waited until I had paid and spoke to his supervisor to verify that I agreed to join the program, and that I was getting 75,000 points and I think $2000 cash points to use, and I said yes. The rep came back on the line and informed me that I have 75,000 points that I can use for vacation as soon as I pay $500 into the plan. I then asked him why he did not say that in the beginning, but he made me believe that I had 75,000 points to use right away. I'm sure he did not mention it in the beginning for a reason, but I accepted what he said and moved on.

However, I wanted to comment to the GVR Reviewer, whom placed a very defensive posting on this site in response to current / past GVR customer's complaints posted on the site. Like you I work with the general public on a daily basis. I won't bother saying where or for whom I am employed, because it is irrelevant. What I wanted to say is that..you sound angry about people posting what they feel is their experience with this organization. I think you should understand that your response makes your organization seem less credible. Most people who deal in business know that best business practices tell you that the response you posted only incite people and make your organization sound to be unapproachable, when consumers have issues with what they have been told by your representatives. You, Mr/Ms. Reviewer, can never say what someone was told because we can all agree that everyone may not be as honest or a stand up type of person like you. Therefore, I would be hesitant to call all the consumers who came to your organization in good faith, but had a bad experience "lairs", because that is also very offensive. I had a not so good experience with GVR, as I stated above. Maybe, not as bad as some of the other posters have had, but I can identify with what some of them have stated here. However, I feel very offended by being called a liar about my experience, especially from someone who was not present during the conversation. In your defense, I can understand that you are frustrated by the fact that so many people are posting negative comments about an organization that you are obviously proud to be a part of, and fully invested in as an employee/Reviewer, or what ever your capacity is with the organization, but where you went wrong in your posting is that you basically victimized everyone who already felt they had been taken for a ride by this organization. In addition, you insulted them by calling them "liars". I have known of many companies all over the Internet that have bad reviews by consumers that patronize their organizations, but the organizations never fire back in such an offensive and insulting way as you did. I think you definitely made this organization look worst than the complaints listed here. Actually, your post is more inflammatory than any of the post on this blog. If you don't believe me, reread what you've posted here now that you have hopefully cooled down. You will find that your response to the complaints only exacerbate the situations of dissatisfaction from the posters here, whom had every right to post what they felt about their situation or experience with the organization, whether it is right, wrong, or indifferent. Even though the comments are not all pleasant, all organizations need to here how consumers view them so that they can learn how their customers feel, and use this as training tools to learn how to better serve their customers. I don't know if GVR review what you post, if you work for them, but I think your type of responses/ or followup to dissatisfied customer complaints is NOT something that helps this organization at all. In fact, I think you should remove yourself, if you are employed there. Not because you are passionate about the company, but because you insulted people for posting their experiences, and put the company in a bad lighting for the whole world to see. You are a bad example, Mr./Mrs Reviewer, for this organization, and I think the company would be better off if they moved in a new direction by addressing some of these complaints thus improving their reputation in the public's' eyes, not offend them. GVR can first start by relieving you of your position, if you are employed by them for the explosive post you placed on this blog regarding dissatisfied customers complaints. If you are not affiliated with GVR, then someone from that organization should jump on this blog as quickly as possible and do some DAMAGE patrol, because I think you have done the most damage here, I think you have damaged their reputation. If anything, you certainly make me feel bad and embarrassed about being a part of this organization. After reading your post, I think you should be terminated. This is not the position for you, if you are not capable of addressing reviews without your own bias and emotions being communicated in your response. You definitely owe everyone here an apology. I think you were very much out of line. Organizations really don't need this type of publicity Mr./Ms. Reviewer. I hope this message is received as it was intended.

Have a nice day.

From some one just passing by and saw this site

My experience has mirrored several of the complaints above, DO NOT SIGN UP! No white papers, no mailed packet, no phone answers! I was laid off my job and after 2 months they said I couldn't get out of the verbal contract. I cancelled my credit card so they could no longer suck my money away and have an attorney who says it will be rather difficult to prove legality binding verbal contract agreements. Unethical "business" vultures preying on veterans and service members. I'll consider suing this company and if awarded, will reimburse proceeds to all victims of them!👿

International Cruise & Excursion Gallery, INC 9/21/2015
15501 N. Dial Blvd.
Scottsdale, AZ 85260


Re: Rescission


To Whom It Concerns,

Today I called my credit card company and stopped all payment to your company.

As of this date, 23 days after I signed up, I have NOT received the promised packet that was going to explain all that I verbally contracted to receive from your company. This has been ample time to responsibly keep your verbal contract. This letter is delayed because I was waiting for your delayed information packet.

My GVR representative has not returned my urgent calls.

Thank God for your “Federal Truth-In-Lending Disclosure Statement” letter. Contained therein “call this number ANYTIME,” it has yet to be answered. It has a recording only.

I addressed the manner which I was treated on the telephone when I did sign up (recorded transaction) and that should all be in your recorded conversations so I won’t go into it here. It was not a pleasant marketing strategy and I found it most upsetting.

I told the sales person I would not be traveling for two years due to certain circumstances, he insisted this was good for ten years. Later I discover my contract was up for renewal after two years.

I have subsequently researched your reputation on line and found Your company was called many foul names but, and most of all, how you have abused and taken advantage of military veterans and their families. (It doesn’t get Lower than that.)

One person on the forum was glad he was out only $98.00. Seems you have different prices for different people. I was charged $2,999.00. I am a 76 year old widow and feel I was taken advantage of.

I am grateful to the forum as it gave me the idea of freezing my credit account.

You have NOT held up your end of our bargain and I am justified in rescinding my end.

Sincerely,

I set up an account will 99 down and the 114 monthly payments I was told I'd recieve a packet in the mail with more info and details. Of course 2 wks roll by and nothing so I tried to and tried to call back esp to my agent angel silva and couldn't get through so I froze my credit card, I continued and continued to call the 1800 number and nothing so I called my credit card company for details on the ovc charge to get their phone number and when I called them they claimed to have no idea of who I was or any information about me at this point I'm pissed my first initial thought was fraud but before I could get a new card I had to use it not even 5 minutes after I turned it on I had 15 25$ charges to it of course my bank credited me back my money but I had to get a new card and account number. About a wk later I recieved a phone call from one of their reps asking me if there's was any way to help catch me up on my payments, I told her the situation I had just gone through at this point I really wanted my cruise I was promised for signing up so I was nice with her as she was me but I confidently told her. I refuse to pay for so something That I have no info on I let her know I tried to access my account just to delete my account info and card info that's when she informed me there is another account that should be sent in the packet that I can access , I told her well mam I never got the packet and that's why I was left with the choices that I made of claiming fraud against them on my account and she asked me so if I send out another packet would u be willing to look it over and catch up your payments and continue yours business with us, I had no problems with that of course but once again no packet arrived so they didn't get any money now here it is another 2 months later and I recieve another phone call from them and I kindly explain my situtuation and he responds so rudely and asking are u gonna pay or not u made a verbal contract with us just like with ur electricity company. In the miliatary we are thought to hurry up and wait to have patience well I lost mine I told him well are y'all gonna send me info or not he states my address back to me and I said yeah that's it I live here and he claims well it says in my system she sent it , we'll guess what guy somebody messed up and I didn't get, then he wants to ask well do u have anybody check ur mail , ugh NO I check it and it never came , I asked for email info to the site that where we are suppose to be able to check our accounts and recietes but he claimed they couldn't do give that info out but they have no problem catching an attitude with u for access to any available money we have anyways then he says well are u gonna pay or not and I said I'm not paying for something that I have no access to or recieve confirmation from sorry so he says so you refuse to pay then in a snarky voice and I said I guess so and he just hung up. Man I so mad right now I've been searching the sight with my points tried to make several more calls to them even tried to call the number back that he called me from and of course nothing then I found this site of course it's a lil relief to have just vented and after reading everyone else's thankful I'm only out 99 bucks , I dont care about the points loosing the money is no big deal if y'all need it that bad then so be but my god y'all should be ashamed of yourselves for treating veterans like that I am disable and wAs hurt over seas serving my country I just learned how to walk again and was desperate even if I wasn't a vet and was a civilian no one deserves to be treated like I just was on the phone I was even willing to continue my business in need of a smile I really hope y'all screw with the wrong person who can afford an attorney to take y'all out and put this site out of business

My first Vegas experience was fine and I had no complaints on that visit at the Wyndham. I do recommend it especially for families. I know GVR partners with other hotels and properties and we as membership holders select where we want to stay. My problem is that the property I stayed at in Vegas the second trip..The Westin Hotel and Spa pre-checked me in and then held me to the check in time of 4pm, (I tried checking in again at 3:37pm). Supposedly no rooms were availabe except wheelchair access rooms. I declined this room.Finally, at 3:55pm, because I complained.. a room became available. The room was so-so at best and the carpet needed cleaning. One morning there was no hot water and the tub would fill with water during showers as well as the sink was draining very slow. I was never told or given the choice as to the type of pillows the hotel uses and allergies and a headache kicked in after realizing the pillows had feathers. They did deliver no feather pillows and I had to sleep on the sheets only, (no comforter) for the Westin is famous for the feather bed. I got the feeling they set aside a block of rooms for programs such as GVR in order that they can keep you segregated from paying guests..those that booked directly through the hotel. I have tried priced flights and cars but have better luck on other sites such as expedia, aarp, airline credit cards that offer points, Groupon and Living Social. I have a few points left for one vacation and after that I will leave the program. Thanks for all of your comments.

Looking to book a room for a night in Burlington VT. We knew the hotel that we wanted, and found it on GVR. The lowest price on the site was $215, but when I went to the Hampton Inn site, it was $159 (with breakfast). Don't bother using this sire, it's a total rip-off!!!

I am a retired veteran who saw GovVacationRewards website through the Aafes website and thought it was a good deal. After a couple of years I bought an upgrade for $2000. At no time did they say is was for only 2 years. If I would have known that I would have never bought it. They 100,000 points they gave me were wasted because I didn't know about them expiring. At no time did any sales person or customer representative tell me they expired. When I called to find out why I couldn't get into my account, I then found out about the expiration. They offered to reinstate my account for 2 more years, give me 90,000 points and $1500 in some other program they have for another $1500. I was very happy until this point.

We signed up last fall for their so called Select Access membership. Part of the deal was they were going to give us a 7 night stay at a Westgate Resort. Well, under GVR's policy, we are not required to attend a sales event. However, upon check in, I had to post a deposit for $25 to attend a sales event and was 4 hours on a Tuesday morning. Once completed, we would be given a form signed by the supervisor to go downstairs to get my money back. We were not interested in buying anything, yet forced to attend an event. We spoke to GVR and explained wha happened. When they say they will call you back, expect a month or two for a reply. At no time did we tour the facility. Why would we want to when we were going to Disney. GVR did not want to believe us and did an investigation. We were told we were classified as owners (their incompetence). They told us we did not have to attend a sales event, again, they were not there. So, we filed with the BBB as to their policy on not being required to attend a sales event, yet we were forced to. GVR comes back with their investigation stating that the $25 was for a tour and as soon as you do it, you got it back. Yet, Tuesday we had breakfast for free since we had to attend this. We kept telling the sales people we are not interested and they got pissed. Very threatening environment. No one in this company can tell the truth. My wife and I had to deal with their incompetence. DO NOT GET LURED INTO JOINING. YOU CAN GET A BETTER DEAL ORBITZ!!!!!! Maybe GVR will fire all of them and hire illegals who could do a better job.

This product or program is designed to totally rip us Government employees off! Shortly after returning from Afghanistan, I discovered that I was burned out so I retired from service. I had a couple of instances where I experienced detached retinas in both eyes...in fear of the possibility of not being able to see, I scheduled 4 or 5 cruises in one year. To my dismay, I met people who paid better prices AND had better sleeping accommodations.

Also, every time I called to schedule a quarterly special, they just happened to be over so I NEVER caught one!

Don't waste your time and money because this GovVacation Rewards is a huge rip off!!!!

After a couple years when I returned from Afghanistan, I discovered that I was burned out so I retired. A coworkers daughter passed away unexpectedly and the lady used this company for her airline tickets. She bragged about the great deal she was getting and suggested that we try to join. I joined and scheduled three or four cruises. My cousin and I met people who paid almost half of what we paid for "better" living arrangements.

This year, I had the audacity to re - load and trust these thieves again only to receive a Truth in Lending Disclosure Statement that did NOT accurately depict terms according to our conversation.

Do not waste your time or money doing business with this company! This should not be a part of any government anything.

This wench, Jamica Nelms, called my number to follow up on my online registration. Problem #1: I already told the last clown that I'm not interested. Then she tells me that she!s a single parent of two and how much the program saved her. I really don't care to hear her struggles with going on vacation with two bay-bay kids. She had the nerve to get smart and hang up. Then refused to pick up the line when I called back. COWARD!!

Those of us in the military, separated from service or retired have worked too hard for our greenbacks. Don't give it to scams like this. These folks cannot answer simple questions about costs of packages, etc.

Jamica kept saying that they have million of happy customers. Really?! Online reviews tell a different story. Thank you for all who took the time out to review this horrible company. I will keep my money in my pocket and just shop the bargain travel sites. I just got inexpensive tickets round trip to Okinawa and a hotel room for 11 nights that costs less than one of the tickets.

Be gone scammers! You're not worth the litter I scoop for my six cats! Call back Jamica if you dare... You're a Class A CLOWN and GVR is nothing more than a scam!! Lose my number!

I was forced to cancel a trip after United changed all my flights. GVR had to have me speak to a different department that handles these problems. 5 different phone calls, each time leading up to "you have to speak to special department" , with a minimum 30 minute hold time, two of the calls I was on hold for in excess of 50 minutes, for them to pass me off to United. Then United mailed my refund to....................... GVR(Government Vacation Rewards). So I have to call them back leading to what has already been 35 minutes of hold time.. DONT JOIN THIS . YOU WILL EAT UP YOUYR VACATION TIME WAITING TO TALK TO SOMEONE!!!!!!!!!!!!!!!

I signed up for the highest membership level; however, as soon as I paid my money the membership reps and supervisors seemed to forget about me. The booking agents quoted me regular internet prices for a summer cruise I wanted. Customer service wasn't! All-in-all a very short, bad experience. Fortunately I canceled within the 10-day window. Save yourself the hassle. There are much better travel companies out there.

am rathnaweera in oman i get this mesege four last tow month i wont to ask this is throu mesege
SAMSUNG ELECTRONICS (SE) UK HEAD OFFICE

Samsung House, 1000 Hills wood Drive, Chertsey Surrey KT16
Email: [email protected]

SAMSUNG PRIZE CONFIRMATION ( CLAIMS PROCEDURE )

Attn: Rathnaweera Liyanaarachchi,

We have received your information's and we have forwarded it to the appropriate section for it to be included in the database. You are to pick from the options below the one that best suitable for you to receive your funds.

Options:1
You are to make contact with the delivery company with your DELIVERY ORDER NUMBER BTH-3245GH-RRY. Use your order number as the subject of your message to speedy the responds from the delivery company.

Note: In sequence to your winnings, you are to pay for the cost of delivery of your cheque. Insurance and Administrative charges have already been paid from the Finance department.
Deduction from your winning cheque to pay for the delivery charges is not valid as your winning has a high bond of security.

Options:2

You will be required to open an account with a minimum deposit of Five Hundred Great British Pounds Sterling (£500.00) with the paying Bank in United Kingdom. Your winnings will then be deposited in your newly opened account after which your winnings can be transferred to any account of your choice anywhere in the world.

NOTE: It is of utmost importance to note that your winnings have been placed under a hard cover insurance policy and deposited in a suspense account in our bank, therefore the charges cannot be deducted from your winnings.

You are to keep your winning security code number confidential to your self in order to avoid unwarranted claim by any one else. And also your winning certificate will be send to you for verification as soon as you make the payment.

We hope you understand that this is strictly banking procedure and there is nothing that can be done about it.

We await your response concerning this in order to proceed with the payment moralities.
Once again i say congratulations.

Sincerely,
Mr. Paul Archer.
Event Manager.



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thank"s am rathnaweera

Offered me 85000 points as well exclusive membership and 2 free tickets to fly to a destination of my choosing. 1500 dollars later I've found better deals on Expedia in fact twice I booked with the over my select access member deals. My points that expire after 3 years mysteriously expired after 2. I was unable to use them toward any of the 4 major vacations I've taken since purchasing. I've basically wiped my @ss with 1500 bucks as I've nothing to show for it. What really chaps my @ss though is the fact that these crooks prey upon our service men and women abd their families. I'm doing my part to have them pulled from my company employee discount web and would strongly advice anyone considering purchasing a package through this company to reconsider.

Basically when they display the prices for the last minute resort deals those are not the prices that will be honored, I feel like it's such a shame after members spend they're hard earned money just to be able to take affordable vacations, yet when you call in half of the time the representatives don't even see the resorts that you are interested in, also the price all of a sudden jumps and the biggest claim to fame is that ( On my end I cannot see what you're seeing ) REALLY !!!!!!!!!!!!!!!! I have posted an example below, I simply called in three times and received three different answers about the resort that they posted showing as being offered for a specific price, I even spoke to the supervisor whom gave me an inaccurate name after I said I would complain, also I guess this is something new where they offer you the benefit of purchasing points to pay for a trip., ok if I have already spent a nice or should I say large amount for the memebership why on earth do I want to purchase points to be able to take a vacation. I also think the IT department needs to update they're website, under the featured redemtions it's still very outdated, overall I believe that this program has the potential to be a very good program if they honor the prices as offered instead of charging up to $200 additinal dollars for last minute resort deals, below I have cut and pasted a deal I was interested in however when I called two representatives sated that they did not see the price as offered instead they saw $298 this to me was very misleading and deceiving to the customer.

03/28

1BDRM

Seascape Resort CondominiumsGalveston, TX USA

7nights

$1,148

$199

$949

I don't normally do this but so far my experience has been great. I got on of their last minute deals staying in San Francisco for $49 in total for the week. I was very worried that it was all a scam and rang them complaining that the same resort was one their last minute deals week after week but I could reserve it. Then one week it happened and I was able to book it. That one transaction paid for my membership. I have also managed to book a week in Tahoe for $100 and another week down San Diego.

Anyway I pitting my email address in so people know I don't work for the company or in any way associated with it .

Roy Evans
[email protected]

I paid for the govement reward vacation program and in addition that they said I had 10 days to cancel if I chage mind when I tried to cancel within the 10 days no one pick up the phone if is like the had an alert. They told me I could get 3 one week vacation on a resort and it was not true after one booking half of my points were wipeout and all your choices are final I read I had 72 hours to cancel but when I called to make some changes in less than 72 hours they told me I just had 24hrs so dont buy this program if you are reading this and if you book remember everthing is final you can back down for what I paid this program is a ripoff.

Ivonne

I booked a trip to Disney World and decided to try to use the Govrewards. I was told that I could cancel with in 24hrs of booking. I booked 23 Oct 14. I received a email from one of there representatives (Mike West) the next 24th Oct 14. After trying to contact him through the telephone number on the bottom of his email I received a busy signal every time so I emailed him back and stated my problem. Now the email had on the bottom in his signature that his work hours were 930am- 530pm and was off saturday and sunday. Now the weekend passes and I finally get someone on the phone monday morning at approximately 1030am. I told him the situation I believe the name was Adrian he said he would get it elevated and try to get the vacation cancelled. I receive a call at about 430pm from Mike West again who said he seen notes that I would like to cancel my reservation. I told him yes he then continues to tell me I cant cancel it because it was not within 24hrs of making the reservation. I told him I tried to contact you and even sent you a email asking you to get back to me. He continues to tell me if I cancel I cannot get my payment back. I asked could I speak to his supervisor and he tells me there is no one higher than him and he is the supervisor. The reason for cancelling was because the same resort was online for about $100.00 cheaper then what they were advertising. STAY AWAY FROM THEM THEY ARE TRUE CROOKS.

I cancel in 5 days and was told I would receive a refund. Now 45 days later I am bill again so I call govvactionrewards and was told I did not cancel and that i would be bill monthly. I called mt c c company and told them. They said they had many complaints but it was a long process and still may not retrieve the money.

I just got of the phone with an agent of GVR. At first the benefits of the program sounded very alluring, then he starting talking about the different tiers and prices. He kept going on and on how this is a great deal and when I started to loose interest he began to guilt trip me. I was supposedly "not being very smart" if I didn't take this offer. He also talked very quick as to prevent me from saying anything other then my credit card information. I finally had to tell him to stop so I could talk. I told him that before I commit to a deal/contract I prefer to read everything he just said to which he responded that they can not email me these offers he had just proposed because they change all the time and today was the only day these offers were available. Really?? He again went on his rant how this is great deal and again I had to stop him from talking so I could talk. As I was talking he would talk over me, continuous times. He then acted all shocked and said that I was the first person he had ever dealt with that has bucked at this deal and that I was not investing for my future travel. (How are you going to insult and disrespect me, a customer). I told him no not interested and like a child became very aggressive on his rant of loosing on a great deal, of course while I was still talking and telling to him good luck with his next victim. How does a company, supposedly catering to military personnel, behave like this??

Spoke with these people [Lisa] her name sounded good sign up. 299.00 5 days later tried to cancel spoke to [Mary] said she would start process. 10 days later [Mike] gvr. said I was enrolled in wonder new program. Didn't want new program just refund 299.00. Then 11 days after that while checking credit card I found bill for 159.00 ovc which is suppose to to be same as gvr. Well that should tell you something sign up with gvr. and get bill by ovc.. Call credit card company they called gvr. three way gvr. Wayne, said they would cancel membership but could not tell C C company when that may be. So here I am screwed. May be a great company but not for me. Service very bad.

I bought a plane ticket for some family members and never got a confirmation email. I have to call 4 times before I could get somebody to really help me. I could not access the ticket in the airline website because I didn't have a confirmation number or ticket number. They told me the transaction number was the ticket number, which was not the case. A"fter about 4 hours invested in different calls, I finally got somebody to give me the actual ticket numbers. I will not recommend this site to anybody. The "SAVINGS" are about 10 to 15 dollars compared to commercial websites. The time invested and aggravation definitely greater than any supposed savings.

Yesterday, while at work I received an email which made me want to give you guys a call to set up arrangements. Anyways to make a long story short…I left the number to call on my desk and had to Google it this morning and that’s how I arrived at this site to reading about the GVR employee post The Real Facts... not a complaint.

I must say…after reading the GVR employee post, I would be a fool to do business with you guys at this time. She degraded every person that made a complaint against the company. I cannot say whether the customer complaints are legitimate or not; however, I DO know the employee actions was inconsiderate!! The employee thought he/she was doing an honorable duty by speaking out on the company behalf and express believes on this site is so absurd!!. What the employee actually did was proved the customers to be right and discourage other from getting involved with the company in the first place. Don’t forget, it privilege to do business with the government not a right.

The employee failed to realize all businesses receive negative feedback one time or another not just GVR. That’s why it is not always necessary for businesses to respond all the time. Anyways the company should have a public affairs spokesperson to respond to these issues which is someone who knows how to respond to negative complaints in a positive way which the employee fail to do so in this case...If I was the owner, she/he would no longer be employee with the company for commenting on this site without direct instructions from management officials.

My last advice to the GVR employee, your remarks insulted every person that responded to this site negatively like they are a bunch of incompetent individuals that can't read and listen to instructions! Never do that AGAIN…it bad business for the company you work for.

As for the owner of GVR, do not allow your staff to comment on the company's behalf...hire a spokesperson please. Otherwise, your company has potential to grow and a lot to offer. And remember all feedback is not bad feedback from customers. Use it to improve your process and services.

I've read a lot of comments about Government Vacation Rewards, both good and bad. It's unfortunate that in our society we never want to comment when good things happen, but are so quick to comment when something bad happens. First I want to say that I work for GVR and I can see where a lot of people could be upset about some situations that have happened to them. There are other reviews and complaints posted where the customer is either deliberately lying or misunderstood. For example... GVR does NOT charge anyone's credit card without authorization. I know this because the calls are recorded and there is a department that specifically goes over EVER detail of our promotions and at times even asks that you acknowledge that you understand. Not only that, but the very last thing you are asked before your card is even charged is "Do you authorize these charges?". So, unauthorized charges on your credit card... no. Maybe someone not remembering what they agreed to... yes.

There's another complaint about why GVR allowed her ex-husband to purchase a membership. The answer is simple. Once you become a member of GVR's Select Access Membership, you can refer as many people as you want ( which you receive incentives back for doing), and it doesn't matter whether they are military or not. GVR is a private company and has the right to do whatever they wish and allow anyone to sign up for their memberships if they desire. We market those in the military and government because those are the people who would be losing their travel benefits or already have lost their benefits and we feel that with the sacrifices they make each and everyday, that the least they should have is the ability to travel with their families and enjoy luxury accommodations at an affordable price. Government Vacation Rewards was created for the sole purpose of allowing those who serve in the military and government the ability to be able to continue with the travel benefits that they had while employed by the military and government.

The person who mentioned that he "Found their contact info"... Let me correct you on a couple things your stating. First, we have no subscription that is for $400. Second, the $99 that was offered to you would've been a down payment NOT the total cost. And lastly, the $114, which I'm assuming you meant $114.56, would've been the 18 monthly payments. Based on your statements you either 1) Have trouble with your hearing or 2) Didn't chose to pay 100% attention to what the representative was saying and therefore didn't follow the entire conversation. I can assure you, that call was recorded just like every other call is and I wouldn't even waste my energy looking up your call because I know with almost 100% certainty that what you said you were told isn't true whatsoever. Oh, and thanks for sharing all that information about GVR. It's not like it was a big secret, it's on our website for everyone to see. Since you were so nice to complain about something that YOU misunderstood, why not say something nice about ICE ( the real GVR ), International Cruises and Excursions.. you know.. the one that has an A+ rating with the better business bureau?

In regards to the customer who lost his $75,000 points. What happen to you was an unfortunate thing and although there is a recording I'm sure where it clearly states that you must use your points within 2 years or they expire, the fact is... I honestly think that GVR will take care of you. I understand that you are upset and frustrated about the situation... I would be too... and I would feel the same way you do, but remember that when you're talking to some of these people, they're just doing their job. Most likely, the people you are speaking to won't even have the ability to re-issue those points. Again, because of your circumstances, something that was completely out of your control, I really hope and believe that GVR will correct the matter to your satisfaction, just give us the chance. I would suggest that when you call on Monday, ask politely to speak with a customer service manager. I know you'll be mad, but it's not anyone's fault... not even yours really. Remember that. Just be polite and ask for a manager and explain the situation. Tell them that you had an unforeseen medical situation that you were unable to use the subscription for how ever long you were unable to travel (6 months, 9 months, etc.) Remind them that you did call before with the intent to cancel because of your injury, but instead of cancelling, you decided to stick with it, but still didn't get to utilize the benefits or the points that came with it and if they could please help you with this matter because you now can travel, but your points have expired just recently. Everyone knows that being nice to people will get your further then being demanding, rude or disrespectful no matter who you are or what company you work for.

GVR has had one customer complain because she chose to stay at a Howard Johnson and the hotel room was dirty. Now, maybe it was.. maybe it wasn't, or maybe she didn't like the way it looked or it didn't meet her clean standard. The fact is, although it's embarrassing to have that happen, GVR doesn't own the hotels and resorts that customers go to. We are partnered with them. Our partnership doesn't give us the right to tell them what to do. This is an excuse, but the fact is GVR isn't at fault here. The hotel you stayed at has a responsibility to it's guest to be clean and secure. The only reason why she complained about GVR is because chances are, she booked it through us ( which she also would've chose the hotel she wanted to stay at), and because of booking it through us, we're now the ones to blame. That not correct and it's not fair. If you wouldn't have booked it through us, but instead through Howard Johnson themselves, you would've paid more and who's to say you still wouldn't have arrived to a room that didn't meet your satisfaction?

It's sad that the society we live in we don't know how to show appreciation for things or to even make the slightest positive comment. All the bad comments and a couple good comments.. it's sad. Bad news travels fast. Think about it. How many times have you had a great experience or really enjoyed yourself at a hotel or resort and then went online to let others know about it?? Probably very few of you, but yet, if you had a horrible experience, you'd become the biggest advocate against that hotel or resort. Considering GVR and their size, which is almost as large as RCI, we book thousands or reservations in a day.. more then the top 3 online travel sites do in a single day. With that being said, 10 bad reviews... although almost everyone of them are wrong or incorrect and NOT on GVR's part... ( with the exception of the person who lost 75000 points. GVR isn't at fault, but they should be willing to work with you).

I've learned now that although I may read reviews.. I honestly can't believe them as much as I thought I could. The blatant lies about GVR or the fact that people are getting unauthorized charges on their cards, it's just complete nonsense. It's absolutely not true and is a bold face lie. Take what you read of these negative reviews with a grain of salt because I've sold to many customers and they've called me back telling me the great experiences they've had, the amount of money that they've saved and the memories that were made with their families. Those are the kind of things that GVR is about. Saving you money on your travel, helping you to earn more free travel as you continue to travel and most importantly, creating everlasting memories with your families.