I was approached by GVR in April 2012 about signing up for Select Access which would give me 75,000 reward points to use at my leisure. They even said that I could book travel with them and receive additional points, and accumulate my points to pay for future vacations. All I had to do was pay $1499.00, $142.00 per month. Once paid, I could use the 75,000. In late 2012, I became disabled, due to my combat service, and took a 70% reduction of pay. So, I called GVR and asked to cancel because I could no longer afford to pay the $142.00/mo. I even said that they could keep what I had already paid. I was shocked when they threatened me with legal action if I didn't fulfill my end of the contract. They offered to reduce my payment to a more affordable amount, so I accepted.

I finally paid it off April of 2014, and decided, in June 2014, to take my children on a vacation in July since we had been unable to afford any form of a vacation since becoming disabled. I called to book the hotel, using my 75,000 points, but was told that since I had failed to use them within 2 years of signing up, I had lost the 75,000 points. **Remember, you can't use the points until you pay off the full $1500** I was irate, and told them that there was no way that I was going to give them $1500 for nothing. They told me that I would have to call Customer Service to try and resolve the matter.

I beg of anyone considering joining, or even using, this company...DON'T! I learned too little too late, but I can share my story to prevent others from the same fate.

I will call Monday, and hopefully be able to update this after my conversation.

**** This is not a complaint but rather an education. I currently use GVR and have been doing so for 3 years now. Being a former retired military officer I wanted to be able to receive fantastic travel benefits in my retirement years. There is an upgrade cost, however for 10 years is more than worth it. I have saved over 15k in travel benefits thus far and can only question the complaints on this site. Rememeber Ladies and Gentlemen... Nothing in life is free and if you are truly a serious traveler who knows the value of alternative clubs aside from timeshares then you can understand the MINIMAL cost over 10 years. It sounds like those not satisifed are not able to understand that getting access to wholesale rates has a cost and may not be able to afford it. It is not for everyone's budget but that does not make it a bad program, quite the opposite! I suggest that instead of writing complaints give it a fair shot. If it's not for you doesn't mean it's not good for others.

I got called tonight as well and after all the hoopla I asked whist the catch was...they then said they could "give" me access to these wonderful vacation benefits for $400.00 then it went to $99.00....but then the truth came out! They want $114.00 for 18 months!!!! Are you freakin kidding me? And you say you're "Here to "HELP" those who either serve or have served in the military?! ABSOLUTELY WRONG! After hanging up on her...I found this site and since she allowed me access to their site...I thought I would show them one characteristic about military service members and their families...and that is THAT WE ALL LOOK OUT FOR ONE ANOTHER!!!! So here it is for anyone who needs to SUE THEM!!!!
They have no idea what they've done to themselves now!!! They have no clue about the people I know! I'm just going to say this...everyone get your popcorn ready...it's going to be one great show!!!

a) Subscribers hereby permit their telephone conversations with OVC representatives to be tape-recorded and/or monitored for training and quality control purposes.

b) OVC may, on occasion, offer products and services through telephone and/or e-mail solicitations. Subscribers consent to such telephone solicitation, including, but not limited to, solicitation through automatic dialing equipment and/or pre-recorded messages. Further, Subscribers acknowledge their consent to be informed of such products and services even if your Subscription has been suspended or has otherwise expired or terminated.

c) A $25 service fee will be charged for all returned checks and two or more instances of declined credit cards.

d) If Subscribers and Subscribers’ guests should incur loss or damages through use of any benefit under the Subscription, OVC’s liability for such loss or damage will be limited to the injured party’s fees paid for the Subscription or vacation in which such loss or damage occurred, and in no event will OVC be liable for special, consequential or punitive damages. This limitation of liability shall also apply to all participating companies, servants and agents of OVC. In no event will OVC be liable for any negligent or intentional action or failure to act, or for any injuries or losses arising from the accommodations of any resort, hotel, cruise, experiential vacation, or tour provider or from any other travel related product or service provided to Subscriber directly.

e) These Terms and Conditions and any fees, benefits, seasonal designations and other priorities, and any procedures for requesting and effectuating vacations may be changed from time to time by OVC. Current Terms and Conditions, Subscription fees, benefits, and procedures can be reviewed online at www.GovVacation Rewards.com, which shall supersede all Subscription Terms and Conditions.

f) Programs and services offered through OVC or by third parties with the permission of OVC are subject to separate Terms and Conditions and may be changed or eliminated without prior notice.

g) Failure to comply with these Terms and Conditions or failure to pay any sums owed to OVC, may result in the suspension or termination of Subscriber’s Subscription without further obligation. If suspension is based upon non-payment, Subscriber’s Subscription will remain suspended until all sums that are owed are paid in full and will not be extended beyond its original expiration date.

h) Programs, products, and services offered through OVC or by third parties with the permission of OVC, including but not limited to reservations, accommodations, certificates or promotional items, may not be used for any commercial purpose, including without limitation auction, rental or sale. Unauthorized transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for immediate termination without refund.

i) These Terms and Conditions and the Government Vacation Rewards Subscription shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a Subscriber or Subscriber’s guest, whether vacationing with the Subscriber or traveling by way of a Guest Certificate, to seek any remedy against OVC or its associated entities must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a Subscriber or Subscriber’s guest initiates an action at law or in equity and OVC prevails, that Subscriber or Subscriber’s guest shall pay all costs incurred by OVC in defending such action, including reasonable attorney’s fees.

j) OVC and Our Vacation Center are and fictitious names used by the International Cruise & Excursion Gallery, Inc., (“ICE”) a Delaware corporation with its principal place of business at 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615.

k) The Seller of all travel and travel products is International Cruise & Excursion Gallery, Inc. located at 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615. Florida Seller of Travel Registration #ST-29452; California Seller of Travel Registration #CST 2066521-50; Nevada Seller of Travel Registration #200070147; Washington Seller of Travel Registration UB# 602 443 155 001 0001; and Hawaii Seller of Travel Registration #TAR-5192.

l) OVC, Our Vacation Center, Government Vacation Rewards are trademarks of ICE which may not be used without the prior written permission from ICE. Other brand names may be trademarks of their respective owners.

I would like to know why Government Vacation Rewards allowed my ex to purchase a membership when he is not connected to the military. He was only supposed to be able to be a user on my account. I know for a fact that he spoke to a rep without me being present. I think they told him he could do this and he wouldn't get cancelled by me. The referral program is a fraud it the military member cannot stop something like this.

Although I do not care for the company and still believe there are some questionable business practice, I was compensated somewhat. I believe there is a disconnect within the company and I would not recommend the company to others because of my concerns. If you reach the right people with a legitimate issue, I believe they will find a resolution.

In April 2013 I was contacted by a representative from the Government Vacation Rewards Club. I was informed of an opportunity for a vacation cruise that would allow me and my wife to travel on any selected cruise they offered. We spoke specifically of a cruise certification that would allow an Alaska Cruise. I was also informed that we could take a second couple for less than $300.00. All I had to do was agree to paying $1400.00, which would also provide me several thousand points for future use in their program. I was informed that we had 18 months in which to use the certificate. After agreeing and making the $1400.00 payment, it was 10 month later that I tried to schedule my cruise with the certificate, however I did not receive my account access. After contacting the company I received my access number. After accessing my account, I did not find the certificate. Over the last 3-months, I've tried to speak with the company to acquire my certificate, but to date I have not received my certificate for my Cruise. I requested reimbursement of my funds, but was denied. I've attempted to locate the companies address but to no available. Once I locate the company address I plan on filing a complaint with the better business bureau and I'll be requesting an FBI investigation into the business practices of the company. I don't feel this is a reputable company and it needs to be scrutinized for its business ethics.

Bought the contact in October 2013. Did not use any services. Tried to cancel the contract in November 2013, due to my mother's onset of illness. I was told they do not cancel contracts. I even said they could keep the $499 down payment, just cancel the contract. I contacted my credit card company to assist with the issue, but to no avail. February 2014- I contacted the company again only to get the same information. I do not understand how a company can fail to have any empathy, even when it has cost them nothing. I requested contact information for a higher ranking individual and was told to send any correspondence to the Customer Support office. The exact office I was speaking to. Not the VP of Customer Service or somebody in a decision making office.

I am a soldier on decided to use this sight becase it was recomended by AUSA, If they promote this sight i will no longer support them either , back to complaint , Getaways, and Quarterly specials are propaganda, they are not real, have not been able to get one in 6 months, and to be such a so call big company they keep them on there even though they suppose to have been just bought before you call, but if you call back it was just bought again, and you missed out.

I just wanted to ask whether a flight was included with the vacation package. I called the number listed and hit the right option. The lady who answered sent me to someone to talk over an "upgrade" which had nothing to do with my question. I gave out all my person info, address, phone number. They asked more questions of me without having my question answered. Eventually, after the upgrade person realized I didn't want anything he was trying to sell me, I was sent back to the original lady who still couldn't answer whether that flight was included. Hire people that know something about the company please! There's nothing that gives away a scam better than customer service people being unable to answer one question, while trying to sell you something you don't even want.