How can a "reputable" business charge $300 for my daughter to have her taxes done? There was only one extra form which was a dependent form. It was certainly not a complicated tax preparation. She is going to spread the work NOT to use H&R Block. THEY ARE A BUNCH OF RIPOFFS!!!!!!

I am a college student in my 2nd year of my first degree. Today Ms. Dickson attemped to prepare my taxes, but she was not competent to do so. She told me that I did not qualify for either the lifetime learning credit or the American opportunity credit because, in her words, "you cannot use any portion of your grants/waivers/scholarships as taxable income unless you are in the military."
Furthermore, she had yo ask another tax preparer several times how to do the basics of preparations. She told me at least two different times that I could prepare myself at home for free,and was not really interested in being there to help me.
I am completed dissatisfied with Ms. Dickson, and with H&Block for their choice in who represents their company. As a college student, money can be tight and our government has given us these tax benefits to help offset the price that we pay to become educated. A tax preparer should be fully aware of this fact and fully competent to prepare taxes for the significant amount of the population that are attending college!

Today I went into the Bothell, Washington location of H&R Block to find resolution to a missing return from 2016, and while the experience with staff members Cheryl and Jyoti was pleasant, they were doing all they could to help, the manger of this location was absolutely terrible to me and made no efforts to hide her anger about me being there for help. If there are cameras in the offices, I suggest reviewing footage from the 2pm-4:30pm time frame on Feb 2, 2018, where, on more than one instance, she walked through the office physically yelling " JUST DO THIS AND GET HER OUT OF HERE, I AM NOT MAKING ANY MONEY OFF OF HER!" and several other very inappropriate and unprofessional remarks, humiliating me in front of at least 8 people; agents and clients alike. The office is the size of a shoebox and she could have been more professional and even a bit quieter. I work in customer service and could never imagine being so mean to someone, simply because they were not making a purchase, and just needed help or guidance. Tax time sucks for everyone and if you choose this career path, it's a choice, and yea, that choice involves helping people like me. She clearly doesn't understand that.

While I understand they did not have to help me, today, as the issue was with H&R Block online and I did not know that the 2 were not affiliated because it is not specified on the site or software, my situation was clearly unique, which they got to hear for themselves once we got Tech Support on the line. They were able to see that I could not access the account, they heard Derek w/ tech support state there was nothing he could do, over and over again...they were seeing every roadblock I had been hitting, yet, the manager continued to berate me for "costing her money" and I quote "running her office out of money". The appt was paid for after a reasonable discount, which, at this point, I am chalking up to deserved, being that I was basically verbally abused by this very angry woman several times over the painful 2.5 hrs I spent there.

There were unknown issues with my 2016 filing and I needed to get to the bottom of it with people that could break down the lingo and help me to understand and help me find the right place to amend the filing, since nothing of my account was listed on their website and tech support left me hanging on 3 different call attempts to resolve the matter, the day before.

Instead of explaining things to me as she came to understand what had happened, she, at the end of the appt, stated "This happened because you don't know what you are doing, and now you are wasting our time and taking up space". Be that as it may, it should have been handled much better. I will not be spoken to the way she spoke to me, when I told her as much, she told me to shut up, motioning as to zip my lips. This followed a few passive-aggressive remarks made while she paced the Isles between Cubicles. I finally told her stop the condescensions and keep her passive-aggressive comments to herself. That just made her even louder. How she is a manager over other people, I have no idea.

If it wasn't for Cheryl and Jyoti, I would not have the resolution that I do, I would not have the understandings that I now have, and all I got from the manager was degrading and belittling treatment. Helping someone to be kind is an important part of being a human being and while the office did not technically have to help me, I shouldn't have been made to feel the way I did, about seeking the help from people who understand things that I might not.

After the experience using the software/online services, and the attitude of the manager at the Bothell office, H&R Block will not be getting our business, in the future.

To Cheryl and Jyoti, you are both very sweet and I do thank you for all of your time and efforts today.

Crooks !!!! Liars scam artist using a refund advance loan , that they imply you qualify for to charge outrageous fees and require you use emerald card if applying for advance chare you $39. For it and then i learn about a $45 Ann fee wasn't told about. But I didn't want or need card but was told since I applied for loan, had to have it. Then I was denied loan and could have filed myself online for free just like I asked about up front but since I needed refund faster they were able to scam many fees from me for the pie in the sky promise of advance ,only to deny it afterwards . What a deceptive way of business. I'm so angry I'm seriously considering a protest in front of the business . Currently checking laws and rules regarding protest

Block has prepared and filed my Indiana Fed & state taxes for over 30 years, the last 15 from the same office here in Indianapolis.
I retired in 2013, have no other outside income other than
SS and a 401k, pretty simple.
For preparation of my 2015 return-I provided Fidelity Investments documents showing a disbursement - from a Roth 401account- after tax money.
The money had already been taxed out of working payroll.
The preparer did not include the disbursement on the form
although the document was there- her mistake.
In 2016 I received a letter from the IRS that I owed $2700 Fed tax on the 401k disbursement- called the 82nd St Black office and made an appointment. The preparer was the one I met with. She admitted the mistake and suggested I fill out the Fed form and include Fidelity documents, send them in- HAVE A NICE DAY.
The location manager, who was not in that office at the time, returned my call- SORRY, YOU DID NOT PURCHASE THE GUARANTEE, CANT/WON'T HELP YOU.
I reached out to the manager of another local Block office- same response. Not our problem.
I sent the supporting documents to the IRS- amended 1040- no problem.
Block is a marginally knowledgeable, over- priced, product.
That they they not correct their mistake because I had not paid them more to do so, borders on extortion and shady business practices. I will never use H&R Block again.

I received a letter in the mail from the Minnesota Department of Revenue that I owe them $122 because I was over paid in 2014. I had my taxes prepared at H&R Block and when I confronted them with the issue I was told there was nothing they can do because it’s considered “a gift from the state” and the Minnesota Property Tax Refunds are not included in the standard tax prep; therefore, it isn’t covered. I would like to point out how naive I must be to believe there wouldn’t be any “fine print” giving H&R Block a loop hole out of a guarantee. However, I did pay for a service and it wasn’t done correctly and that doesn’t need a guarantee. I paid H&R Block to prepare my MPR and three years later I’m told it’s wrong by the state. I don’t think it’s right to get people to believe in a guarantee and then not own up to a mistake that was made. H&R does get you the most money back; so much so that the state comes after you! There are plenty of other tax providers out there. Don't give this money hungry corporate your money.

I received a letter in the mail from the Minnesota Department of Revenue that I owe them $122 because I was over paid in 2014. I had my taxes prepared at H&R Block and when I confronted them with the issue I was told there was nothing they can do because it’s considered “a gift from the state” and the Minnesota Property Tax Refunds are not included in the standard tax prep; therefore, it isn’t covered. I would like to point out how naive I must be to believe there wouldn’t be any “fine print” giving H&R Block a loop hole out of a guarantee. However, I did pay for a service and it wasn’t done correctly and that doesn’t need a guarantee. I paid H&R Block to prepare my MPR and three years later I’m told it’s wrong by the state. I don’t think it’s right to get people to believe in a guarantee and then not own up to a mistake that was made. I think H&R should be held responsible to pay this fine or at the very least reimburse me what I paid to have the MPR filed. H&R does find the most money possible; so much so that you get paid too much and the state comes after you! There are plenty of other tax providers, don't go to H&R.

This year h and r block has done away with the tax refund advance and has turned it into an emerald advance line of credit. Now if you have bad credit this option is a no go. They also did not make this known. Did not explain that it has changed. I was really needing the advance for christmas presents for my 5 kids and now i have nothing. I look forward to this every year because it really helps out and now because i have bad or little to no credit i cant get it. Im very upset with the change and i cant imagine how many other families are gonna be let down this year.

Madison

H&R Block have done our taxes for several years and we have purchased the Peace of Mind insurance. We received a letter from the IRS that our taxes contained the incorrect wages. The taxes had the previous year wages. We contacted the H&R Block office that have been filing our taxes since the letter from the IRS stated that we owed 845.00. We were told to go ahead and pay the IRS so that we would not be fined interest.

We did, however, we cannot get anyone at the local office to return out phone call.

We is totally unacceptable. We have trusted H & R Block for so many years only to be put off when we need them.

John and Debbie Cooper

We have been using our emerald card for our direct deposit for over 4 years. We generally have no issues. This week neither my check nor my husband's checks deposited when they normally do. When you call the customer help number that is on the back of the card it says the check is pending. So we hit the speak to representative button, we asked the customer service person why it wasn't posting she said she couldn't see it. After much of the same run around we asked for a number to the bank or someone with access to see what is going on. We called that number this person kept arguing that it was from an issue on our depositors end and they must have sent it to the wrong account, even after telling her their phone system said it was pending.

After all this she said she would send us to a supervisor visor and then it just rang and rang. Yup happened all three times we called.

STOP out sourcing! Well lesson learned, time to find a real bank with non-outsourced customer service that is actual customer service. One that allows their customer service to view the information that their phone recording system has. And give actual assistance.

100% uselss.

Just received a letter from the IRS that my 2014 and 2015 taxes were done with errors. I purchased their piece of mind Ins and I am simply looking for help to correct the mistakes. It's now been a month and I cannot get a status on the response to the IRS. Every time I call I'm told that "someone" dropped the ball and no work was performed. The IRS claims that I owe an additional $14,000 in taxes.

HR Block may be good at 1040EZ filings but seems that anything more is a huge risk.

So far the IRS has recently contacted me about mistakes in my 2014 and 2015 taxes. The HR Block branch that I am dealing with is not responding to the IRS letter. When I called to get a status update, I was told that "someone" dropped the ball and that nothing was done. I was assured that it would be taken care of. When I called back a week later, still nothing had been done to address a $10,000 mistake. It has now been a month and I still don't have any information as to the status of the response to the IRS.

If you have simple taxes that can be done on a 1040EZ than HR Block may be for you. Anything more involved, HR Block is not to be trusted.

Had 2015 taxes done them had 2016 done then was told 2015 taxes done wrong and i was over paid, redid 2015 them.amended them.in jan 2017, on 9/2/17 after 9 months in which recieving 4 letters from the IRS and a letter for collection from MO dept of revenue that i still owe both the back taxes from the overpayments them was told today for the first time in the 9 months dealing with issue that i had to pay the taxes and that i would be reimbursed for the taxes. That is total BS and that the piece pf option is crap, don't help with tax problems at all and is a waste of money and protect against anything at all.

I just moved to the country 3 years ago and normally my taxes gets done automatically from my country so I don't know much about getting my taxes done, first year I went to Liberty they were ok,
Then for 2015 and 2016 I did with H&R Block my friend had told me that it's a company and they won't screw up like lil companies, so there I go wanting to get things rite!

So anyways I had a lady In highland / San Bernardino did my taxes 2 years in a row, in 2015 I was the only one working full time n my hubby drive for lyft n Uber once or twice a week, when we went to do out taxes we took all our W2's and they lady that did out taxes was telling us how we didn't need to file our w2's for Uber n lyft since we didn't make barely anything so that's considered a hobby, so we listened to her thinking whatever she said is cool since we dont know anything about filing , anyways long story short in July we got a letter from the IRS saying hat we owe them $2685 cos we didn't file everything , I am so disappointed I took the letter to H&R Block all we got was $138 which H&R said they will help pay for the interest, but here we are left with a big bill when it's. It even our fault, I have emailed my tax lady she replied back once saying that I can find someone to help me cos she barely works and I replied her email telling her what she did to us and she never replied again which has been over a month,,, i don't recommend this place cost a lot and they do t back then selves up after ##### up clients taxes ! Be careful, be ware do not go here rip off

My husband and I file taxes jointly. I started back to achool in 2016. When we went to do our taxes I was told I could get the weducation tax credit as well as the American's Opportunity credit for my 2015 taes (even though I started in Feb of 2016). We ddid not buy the POM because the lady who did them said we have pretty easy taxes and the cost to do them was already pretty high. Yup, I get a letter from the IRS. I cannot claim those credits because the loans were disbursed in 2016. Okay, well they screwed it up so they should cover the amount. Well I get an appt the same day I receive the letter. Go to the Peir One Holyoke MA office. The lady was completely rude. Treated me like an idiot. News flash, I am an idiot when it comes to taxes which is why I go to you. She basically insinuated that if it is found that I should not have gotten it, I must have lied to get the credit. Um no! I was clearly upfront and there is evwn a box checked on the 1098t form from the college saying the funds were disbursed in 2016. I left that lady. I called IRS, yup I owe $1593. They messed up. I called their complaint department. They feel for me. Yes I should not have tompay because the tax preparer clearly made the mistake rwgardless about the purchase. She sets me up with a different office in my area for a phone interview. I get a call at the wrong time which is not a big deal. I call back and get a great guy named Mike at the Liberty Street Springfield MA office. I have an appointment in two hours. However he informs me they will no way pay ehat I owe. Maybe I can get the tax prep fee and interest owed but that is it. I do not blame this guy. He was very open and upfront. However, I really wish I could fight this. I am so mad. I will not be going back to them and I will warn all of my family and friends. I am going to find somewhere else to do my taxes. I am really not hapoy and now I have to make a payment plan with the IRS. Just lovely.

This year i filled my income tax return through H&R block. I was first time filling the tax return jointly with my dependent wife, So i checked and request H&R Block to schedule my appointment to the respective office that can file ITIN Return for my wife along with my income tax return. At my first visit to the H&R Block, 795 Water St, Framingham, MA 01701 on 6th March 2017, was able to file my federal tax and simultaneously apply for my wife ITIN number. They taken signature on the authorization letter, in order to get the permission to do the follow up on my behalf. But, even after 5 months, when i did not received the ITIN number, i tried to contact H&R block, several times (though call, email) but i was never given a satisfactory answer, they just tried to push everything on me and even after having the authority letter with them, they denied to do any follow up for me. Anyhow, i was myself contacted the IRS Office and was able to get my wife ITIN Number delivered to my home address (wherein, it was said by H&R Block representative, during filing for ITIN number that one letter will be delivered to my address while other will be delivered to H&R Block office). But nothing such thing happened. At last, i made the next appointment to H&R Block respective office on 15th August 2017 at 1:00 PM to do the formality for my State tax return. I was getting surprises one after other. At time of my first appointment, i was told that i just need to give the ITIN number and they will be responsible for the rest, but nothing happened like that. The gentleman who was assisting us was very rude and not ready to listen to the things which was told to us at the first meeting, instead he shouted and told that he is not responsible for what all being told to us by the other representative. He agreed that, they are responsible to do the follow up for ITIN number on our behalf, but again he told that he is not responsible who told us what, we tried to sow him the number and emails but he was reluctant and was not ready to listen to anything. Just kept on saying that he is not responsible for what being promised to us by the other representative. He handed a bunch of papers and said very rudely to go and find any post office to drop off off the papers. It was the worst king of service i ever came across in my whole life. it was first and last time i dealt with such organization. It was a mental trauma for me and non of them were in sync with what they were committing to the client. I will never go back and will never recommend anyone to consult them. It is the worst service, one can think of.

I have been using H and R block since 2011. This will unfortunately be my last year. When I went to file my Husband and I's 2016 return it was a pain in the ass from the get go. When I showed up the lady who I was scheduled to work with was not clocked in and when told I was there said she still had half hour left on her break.. (Wait you guys do taxes and you can't manage a schedule??!!) Mind you when I went for my 2015 return even though I had an appointment I ended up waiting an hour just to see someone so they really have trouble managing a schedule and I should of known from that that these people don't give a rats ass about doing things correctly....
Anyhow my tax professional from this year must of checked a box that I still live at my old address and I continue to recieve non-remittance notices for a school tax from my previous address (haven't lived there since 2015). I went in to resolve this and there were only two ladies working there.(Again I made an appointment and they were unprepared). The phones were ringing off the hook so I never got their full attention the whole time I was there. They printed off some paper that showed proof of my address and told me to send that in and rushed me out the door. I figured this was not right and called the compliance division and figured out yes I had to send proof of residence since the tax professional screwed that up. I sent in my proof of residence and now just opened the mail to find another non-remittance notice a month later. This is aggravating that the people that work at this place are too incompetent to fix their mistakes. It is now nearly August and I am having to deal with crap from 2016 taxes due to a mistake that someone else made. I will never go back to H and R block and advise others to do the same. They overcharge (we had to pay 250 dollars just because we added a 1040 form ). I will be doing my taxes on my own from here on out.

I was sold the peace of mind insurance at the point of completing my tax return. I was asked to come back in to sign an ammeneded return for the state. I did as I was asked. I received a letter from the state of Mississippi stating there was an error in the preparation of my taxes and I would not receive the amount stated by H&R Block. I then posted on your blog and a senior tax advisor informed me to file a claim, I spoke with several H&R Block employees who assisted me in the process of filing. I am now told that since the claim is against an ammended form it is not covered by the PofM policy. NOw the problem is this product was not sold to me with this information and I have not received anything in the mail for the description of coverage. I was told at purchase it would cover any and all errors and pay me up to $6000. How can you sell a product you do not stand behind. I have lost my husband, my home and now am being mistreated by your company. MIsrepresentation of this product should not fall on me as I was not the one selling it. I would appreciate you taking a look at claim#T00789637 and following through with my reimbursement as I was told you would do by your employee. I will await your response before my attorney goes any further with this. I have discussed it with him but wanted to reach out to you first for reimbursement and to be satisfied with the professionalism I know your company is built on. I thank you for your time and look forward to hearing from you immediately. [email protected]

I immigrated here in 2006 on a year long working holiday
Visa, in July 2007 I left the country to go home and arrange the correct paper work to immigrate here permanently. I did not return until the summer of 2008, at which point the tax season had passed and being from a country that does not process taxes like this it slipped my mind to file for the 6 months that I worked here in 2007. Fast forward nearly 7 years to 2015 when I receive a letter from the CRA claiming that I owe nearly $5000. "Luckily" I am told while filing for that year (something which I had done every year in between and heard nothing of an outstanding balance) that there is a lady who can help me at the Hastings location of H&R block. Satomi, completely useless. Did not return calls or file the correct paperwork that she told me she was filing after 2 years of trying to get ahold of her, in the middle of which she filed my 2015 taxes in 2016, reassessed the 2007 file and told me it was getting sorted just wait to hear. I finally get a call from CRA collections to say the interest and late fees have pushed my balance over $5000. Again I could not get a hold of Satomi to ask why th CRA had not received any sort of paperwork from her that would challenge this dedication. The bottom line is there was first of all a mistake at the CRA as there is no was a line cook who made $24000 in the first 6 months of 2007 should have a $4500 tax bill, secondly Satomi led me to believe that she was fixing this, something that I paid her to do. She is incompetent and has now cost me way over $5000 as I had to pay the CRA in fear of collections taking over my life and money. I still to this day can not get a hold of Satomi. Completely MIA incompetent and should be illegal for her to be helping people run the tax side of their life. I will be taking this further as I believe that she should not have this sort of responsibility and if I ever get an appointment with the Hastings location of H&R block I'm Burnaby BC I will be letting them know this.

I went to do taxes on 01/26/17 it is now 07/19/17 where that peace of mind I need it bad asap I'm about to loose my house need help any advise my email is [email protected]

I purchased the Peace of Mind insurance when I did my taxes with H & R Block, I been doing my taxes with H&R Block for 15 years and this year is the first time I been audit. And the reason was that my taxpro made a mistake. I claim my girlfriends son fir the first time I ask the tax pro what I would neef. Ok we were done and he show me what I was gonna get as return. It got the amerald advance cool nice. Well a month went by and I got a letter nail that said I was be audited I took it to H&R bavl. The tax pro made a mistake he put that my girlfriends son was my son. Anyway this was on 01/29/17 it is now 07/19/17 H & R Block have given me the round around and nothing how can I get my peace of mind money I been waiting Can any one help me ASAP I'm about to loose my house and I need this money ASAP it was supposed to be my return. My email is [email protected]

After losing my husband in June 2015 I figured I would go to a "PROFESSIONAL " to do my taxes...Boy was that a mistake ! Not only did "Becky" forget putting in interest from bonds cashed in she made other mistakes . Now thanks to her I get a letter from the IRS saying I owe a few Thousand dollars ! As for their worry free guarantee THANKS A LOT.... For someone who's income is Social Security and a couple of bonds that were cashed in to pay for incidentals I THANK YOU H&R BLOCK !

I WILL NEVER GO TO H & R BLOCK AGAIN and If I were you I would finds someone else to do your taxes !

After losing my husband in June 2015 I figured I would go to a "PROFESSIONAL " to do my taxes...Boy was that a mistake ! Not only did "Becky" forget putting in interest from bonds cashed in she made other mistakes . Now thanks to her I get a letter from the IRS saying I owe a few Thousand dollars ! As for their worry free guarantee THANKS A LOT.... For someone who's income is Social Security and a couple of bonds that were cashed in to pay for incidentals I THANK YOU H&R BLOCK !

I WILL NEVER GO TO H & R BLOCK AGAIN and If I were you I would finds someone else to do your taxes !

My Son who is a 22 year old student who never worked last year booked his appointment with H&R Block to file his taxes who charged him a 150 dollars to complete the simplist of taxes. It took them less than 15 min to complete. He has used them in past
Years and has been charged no more than 60 dollars to complete same. I find this to be outrageous to charge such a ridiculous amount for so little time. I do not believe they can justify an hourlyrate of 600 dollars. I can assure you he will never ever use there service again. His mistake was not asking the $ costs as he assumed they would be similar as previous years. I will also be voicing my concern directly to the over seeing manager at the shawnesy location in calgary. H&R should be ashamed of themselves in charging so much for so little.

What a buisness to have at this time of the year to take full advantage of our yougsters who cant complete there own taxes. Shame on all of you at H&R. BLOCK.

IM SURE THERE ARE MANY OTHERS WHO FEEL THE SAME.

SPEAK YOUR MIND AND NEVER USE THESE ROBBERS AGAIN.

Thanks
Ernie Hall

Service in terms of organization was less then remedial.

E filing no help with anything.

2013 I paid the bill, this office has no recollection of payment, now I have to find the records in order to fix the mess.

I disputed the $1200 charge as I am going to go to another accountant to fix this.

I was in on Friday, I called to tell them I am disputing and that I felt rushed, I have to much work to do to now.

I was told they would refund the credit card as I was not satisfied with the customer service.

Mark Kaufman
[email protected]