J'ai effectué une réservation pour un véhicule à Brindisi. Montant total frs 191.22 débités le 21.06.23 par Rentalcars.com. L'agence a Brindisi était l'agence Thrifty. J'ai rendu plus tôt le véhicule (27.06.23) et l'agence Hertz Italiana m'a débité encore une fois la somme de fr. 133.15 le 26.06.23. Le véhicule a été rendu dans l'état tel que reçu. Aucune assurance complémentaire n'a été souscrite. Le plein avait été fait. Comment faire pour récupérer la somme encaissée par Hertz !
Voici le contrat souscrit avec Renalcars :
Aeroporto di Brindisi-Casale, Brindisi, Italy, 72100
Date : 26 Jun 2023 11:00
Détails de la restitution :
Emplacement : Brindisi Aéroport
Aeroporto di Brindisi-Casale, Brindisi, Italy, 72100
Date : 29 Jun 2023 18:30
Montant total : 188.95
Numéro de vol : EZS1425
Options supplémentaires demandées :
Demandes spéciales : N/A
À l’agence de location, Thrifty retiendra un dépôt de garantie sur la carte decrédit du conducteur principal.

I rent a car on September and 5 months later on 8 of February my credit card charged the amount of 31€ twice. We left the car with full of gas and no damage and I would like to know what is going on after 5 months

I rented a care from Dollar (a sub brand of Hertz) from Bari airport in September 2022, and then in December 2022, more than 2 months later, having finalised and confirmed all charges and fees from the provider I had €30.50 charged to my credit card with no email, communication, or explanation as to what the charge was for.

I've contacted Dollar via their website - no response. I'm now trying to raise a dispute on Twitter.

I've also asked Amex to dispute the charge as well.

Seems like, given the above, they must do this to thousands of people and if even a small percentage of people let the charge go through, their scam has paid off. Disgusting behaviour from what should be a regulated company.

I rented a care from Dollar (a sub brand of Hertz) from Bari airport in September 2022, and then in December 2022, more than 2 months later, having finalised and confirmed all charges and fees from the provider I had €30.50 charged to my credit card with no email, communication, or explanation as to what the charge was for.

I've contacted Dollar via their website - no response. I'm now trying to raise a dispute on Twitter.

I've also asked Amex to dispute the charge as well.

Seems like, given the above, they must do this to thousands of people and if even a small percentage of people let the charge go through, their scam has paid off. Disgusting behaviour from what should be a regulated company.

I rented a car from hertz in Italy in august 2017 and in the months of October 2017 there where 4 charges of 30.50 EUR on my VISA and one charge of 30.5 EUR in the months of January 2018 I did not dispute the charges but now I received a formal Notice And Warning from the lawyer acting on behalf of Nivi S.P.A. special Attorney of the Municipality of CORPO DI POLIZIA MUNICIPALE DI FIRENZE TO PAY 297.45 EUR each violation.
is it possible that hertz pocket the money by not paying the fines?

Ho affidato nel mese di febbraio una vostra vettura presso la vostra filiale di lido di camaiore e purtroppo ho commesso una piccola violazione registrata da un apparecchiatura a posto fisso nel comune di pietrasanta dopodiché la vostra agenzia me la ha notificata dicendo di aspettare l invio del verbale. Io nel frattempo sono andata all estero e al ritorno a Roma , mia residenza, sono dovuta stare in quarantena e oltre alla vostra lettera non ho più ricevuto altre notifiche. Adesso voi mi avete ritirato per mezzo del numero della mia carta di credito, senza neppure avermi dato la briga di avvertirmi, 31 euro, la qual cosa trovo molto scorretta da parte vostra, inoltre al numero customer care non rispondete, ma evidentemente c'e' qualcuno nei vostri uffici che si da la briga di far queste cose.
Spero proprio di non dover più affittare in futuro un'autovettura dalla vostra compagnia e mi aspetto una giustificazione scritta da parte vostra di questo prelievo che mi dovreste rimborsare. Amalia Pacelli

Rented a 9 passenger van on 12/21/2019 for a one week rental. Engine went out same day they gave it to me. Called roadside assistance, said they couldn't help me until the next day. Left me stranded on the side of the road. Tow driver came following day to tow away van. Never heard from Hertz again. They just left me stranded in a foreign country. No one from roadside assistance could give me any answers, the rental location never answered their phone or returned my voicemail messages. I had the van less than 12 hours out of a one week rental. Imagine my shock, after the left me stranded in another country, to receive an email bill on 12/28 not only charging me for the one week rental, but also hundreds in extra charges for "not returning to pick up location" and not filling with gas- neither of which was possible as it broke down same day and they towed away the next! Still no response, called Hertz billing, said they'd get back with me in 3-5 business days with resolution and refund... haven't heard anything. Have proof of all this, so filed dispute with credit card issuer today. This is blatant theft and fraud.

I rented a car from HERTZ ITALIANA SPA ROMA in Firenze in September, and returned it in 2 days without any damage. Just now, I found a charge of $34 added to my card on December 30! I have not authorized the charge, and would like it to be rolled back ASAP, with apologies.

Unfortunately, I read this too late after already having rented a car through Hertz ( Dollar ) in Rome.
My account stil remains blocked to the tune of approx 230 Euro.

The car was returned undamaged and I had also bought the premium insurance which I was told would cover any damages incurred by me. The charge for the rental has been booked - which was in any case quite high - yet still the deposit remains blocked on my account.

I am told by booking.com that thay have 28 days to respond to their filed complaint fo rme and 28 days to return the money.

After reading this blog, I doubt this will occur. In the end I have paid about 500 EUR to use a car for three days... Yippee !

Does anyone know of a court case impending against them and which one can joint file ?

We are adding to this complaint list. Please consider not using Hertz while in Italy--looks like a well used scam. We also hired our car from Hertz Catania Sicily on 30th of July 2019. The car returned with a full tank and in pristine condition.

The attendant confirmed this and told us we had no extra charges to pay.

We see that Hertz has now charged us $50.52 au. on the 11th of November 2019. We will seeking a refund from our card provider.

We rented a van in Florence and returned to Centre City Rome in early October. We returned in pristine condition with a full tank of diesel. I just noticed my statement today to find a surprise $32+ charge from Hertz Italia Spa. WTF. I will not stand for this criminal bullying. I will contact Visa and Hertz where I am a presidents circle member. These dirt bags who are levying these charges must be stomped out. This is a disgusting criminal practice that I and others will not tolerate. Let’s band together. These bullies will be stopped

I returned our Hertz rental in Rome after picking up in Florence 6 days earlier. We paid all our own tolls and brought back in pristine condition and with a full tank of Diesel. As a surprise we were greeted with a 32+ USD charge on our Visa. I will dispute the charge with Visa as well as Hertz where I am a President Circle member. This criminal bullying must stop by these pikers. I will not stop with this crusade until I am refunded and I stomp out this dirty criminal practice. Let’s join together and close out these thieves!!!!!

Same issue, I rented a car in August from Hertz, returned it to Bologna airport with a full tank and no damage but 2 charges of 30.50euro are charged to my credit card and both processed on the same day.
I have not received any explanination what these charges are for.

Their customer service at Pisa was appalling but this is unbelievable.
Im reporting this to my credit card company and hopefully Hertz will explain what these charges are for, and refund them immediately.

I expect professional service but this appears to be fraudulent.

After returning the car with a full tank and no damages (MILAN Central Station) and being told that I don't need to pay anything else I get a charge on my debit card (the car was rented from website rentalcars and everything is already paid there):

HERTZ ITALIANA SPA 00145 ROMA 67.66 EUR

WTF!

Let this collection be explained be HERZ!!!!

We have been charged AU$51.12 on 25 Sep extra to car hire paid for in July. Car was returned full of fuel and with no damage. Please explain and/or refund otherwise I will contact Department of Fair Trading.

We were charged AU$51.12 on 25 Sep - Hertz Italiana Spa Roma. What is this for please?
Car was returned full of fuel and with no damages.
This will be reported to Department of Consumer Affairs if not resolved and/or refunded.

M Ronald
[email protected]

Same complaints of most people wrote here. I got a charge of $30.50 from Hertz Italina SPA with no explanation on my VISA card , Please email me with specific details.
Thanks

My story is identical to so many others. On July 6th I rented a car from Hertz at the Rome Termini train station for one day. Returned it without damages or road infractions and with a full tank of gas. Two months later Hertz Italiana Spa made two deductions of 30.50€ each from my card with no explanation or justification. I contacted customer service several times and have had on response. This is called theft. Totally unacceptable from anyone much less a brand as well know as Hertz. It's nice to complain, but this has clearly been going on for years and nothing has been done about it.

On June 12, I rented a car at Hertz, Malpensa Airport, Milan.

I returned it in the same place, with a tank full of fuel and without any damage on July 6.
Nor did I receive any infraction in the period I leased the car.

On August 7 I received a charge in my CC for 31,16 EUR and on August 14 a second charge for 31 EUR.
For none of these charges I have received any explanation which forces me to block my CC for fraudulent charges.

The company that performs the charge is Hertz Italiana Spa

Fernando Klein

I rented a car from Hertz at Fiumichino Airport 5/30/19 in Rome and returned it 6/9/19 with full tank of gas and no damages. I did not incur any traffic violations. On 08/02/19, two months later, I get an unauthorized, unexplained charge on my Visa from Hertz Italiana Spa Roma for $33.84. Hertz reservation # J0122807744

Please provide explanation for this charge. I am disputing this with my CC company as well.

Regards,
Hilda R Stark

Last September I rented a car from Hertz to drive from Venice up and around the Veneto, returning the car in Verona. In December I get an administrative charge of 30.5 Euros on my CC, which Hertz claimed was in regard to a traffic violation. When I got the actual traffic violation it stated the time of the incident, which was prior to me actually having the car! When I prove this to Hertz, they withdrew the administrative charge, but to this date have failed to inform the Italian authorities of their error. I am still working with them and the Italian authorities on this Hertz screw-up. If there is anyone in the Italian authorities anyone can recommend contacting, or in Hertz to get them to correct their error, please advise.

Apparently so many others have fallen prey to Hertz's ineptitude or outright abuse that I will definitely think twice before I ever rent from them again.

I rented a car from Hertz September 2018. I returned the rented car with a full tank, without any damage after 5 days, I get a charge of $31.00 from Hertz Italina SPA with no explanation on my VISA card , nearly 3 months after I returned a car. Please email me with specific details. why did you charge extras 3 montht after?

Same complaints of most people wrote here. I rented a car from Hertz September 2018. I returned the rented car with a full tank, without any damage but on January 16, 2019, I get a charge of $30.50 from Hertz Italina SPA with no explanation on my VISA card , nearly 4 months after I returned a car. Please email me with specific details. why did you charge extras 5 month after?

I had the same experience, with a charge of $34.88 two months after returning home. If it is indeed an Admin fee for turning information over to the police, did anybody on this thread receive traffic violation tickets afterwards, and how much were they for?

Same as all above. Paid in full in September, was charged $34.88 in November. After further researching on the web, it appears this may be a fee for providing Italian authorities with info to charge for a traffic violation? Did anybody on this thread later receive a traffic violation from Italy?
Also, why isn't Hertz responding to any of these posts?