I have been getting the run around from Lincare for my breathing machine supplies since March 2, 2024. I have been lied to by several people. I was given wrong information on the phone but charted NON COMPLIANANT in Lincare system. I was told I had to wait for medicare approval. Find out that Lincare never submitted any documentation to Medicare and that Lincare doesn't need to get approval from medicare before I get supplies. The reason new documentation was needed was because I have medicare (any time insurance changes). No one from Lincare can give out correct information.

I called and was told Lincare would call the doctors office and get the medical note and new prescription which was faxed. today March 14, 2023 I called corporate and he got another lady on the phone. She said she didn't have the documentation needed and she had to call the doctors office. Apparently, they have several departments and they all don't share the same information. I was not given an answer to why the other department told me they have the information and she needed this information. This lady would not address my concerns and the hoops I had to jump through. She literally blew me off and only would address what she currently was doing.

Last week and this week when I spoke to Lincare staff I was told the doctor changed the setting for the breathing machine, I was told I don't know. When I called at the beginning of this week I was told the same thing but in the middle of the conversation I was told wait a minute, forget everything I just said, I am in the wrong chart. I had to keep asking why it was taking so long to get supplies, and what I had to do to possibly get a new mask. ding, ding, dink the bell went off in her head. It clicked that I needed supplies.

I also was informed that I was on a DO NOT CALL LIST which would explain why I received no calls over the last 6 months to get new supplies.

When I got my mask (locally) I was told this was all they had. Nothing else was in stock. I learned today there are different types of mask nasal or full face and the prescription must read "Fit To Comfort" in order to get a different mask.
So if I wasn't persistent and if I didn't consistently have to babysit and call I was labeled NON CCOMPLIANANT and put on the DO NOT CALL LIST.

Shameful, Shameful Shameful and inexcusable. Lincare lets do better!! Stop giving out incorrect information and stop writing off customers as NON COMPLIANANT

MARIANNE

Physician ordered a walker for my husband upon his hospital discharge following knee replacement and we were advised to pick up the walker at the Lincare facility in Energy IL on the way home. Large building in poor exterior repair. Upon entry I was in an approx 8 x 8ft dusty vestibule with a little credenza, a curtain and a dusyt fake plant. There was a 2x2ft opening in the wall with a sliding panel that had been papered over so that I could not see the interior, although I could hear talking etc inside. After pressing the buzzer I stood for five min (counted on my phone bec he was outside in the car and in pain) before the door slid back and I stated my purpose. Door slid shut. Three min wait. Door slid open, charge is $75, credit card please, said the woman on the other side. Gave her my Mastercard. Door slid shut. Five min wait. Door slid open, sorry, we are having trouble with our internet and it denied your card. Gave her another card. Door slid shut. Five min wait. We are now at about 20 min, listening to cheerful chatter on the other side of that door. Finally, a woman brought out the walker, I thanked her and left. The next day I received a call from Citibank about the Mastercard, wondering if a certain peculiar charge not in my usual habit was actually made by me. It was $150 for California veggie vitamin gummies and the purchase was not mine. The time of the purchase coincided with the time I was standing waiting at Lincare. I have informed the management of this, suspecting that an employee used my card while in her possession and I could not see what she was doing through the closed and papered over window. Just warning people not to repeat my silly mistake - you should never hand your credit card to someone if you cannot see what that person is doing with it!

Physician ordered a walker for my husband upon his hospital discharge following knee replacement and we were advised to pick up the walker at the Lincare facility in Energy IL. Large building in poor exterior repair. Upon entry I was in an approx 8 x 8ft vestibule with a little credenza, a curtain and a dust fake plant. There was a 2x2ft opening in the wall with a sliding panel that had been papered over so that I could not see the interior, although I could hear talking etc inside. After pressing the buzzer I stood for five min (counted on my phone bec he was outside in the car and in pain) before the door slid back and I stated my purpose. Door slid shut. Three min wait. Door slid open, charge is $75, credit card please, said the woman on the other side. Gave her my Mastercard. Door slid shut. Five min wait. Dorr slid open, sorry, we are having trouble with our internet and it denied your card. Gave her another card. Door slid shit. Five min wait. We are now at about 20 min, listening to cheerful chatter on the other side of that door. Finally, a woman brought out the walker, I thanked her and left. The next day I received a call from Citibank about the Mastercard, wondering if a certain peculiar charge not in my usual habit was actually made by me. It was $150 for California veggie vitamin gummies and the purchase was not mine. The time of the purchase coincided with the time I was standing waiting at Lincare. I have informed the management of this, suspecting that an employee used my card while in her possession and I could not see what she was doing through the closed and papered over window. Just warning people not to repeat my silly mistake - you should never hand your credit card to someone if you cannot see what that person is doing with it!

It doesn't surprise me after reading the complaints from customers. This company lacks in efficiency. I really have no complaint dealing with the Stuart, FL office, but the billing situation with Lincare leaves a lot to be desired. I had returned my CPAP machine to Lincare on 9/1/23 because I was not in compliance with the standards. Several days after that I received a call to see if I needed any supplies. Really! I have been going back & forth with the billing department since 9/1/23 after being advised that I was due a credit. I keep calling billing and writing letters and as of this date (1/5/24) I have not seen a check from them. I keep getting the runaround and being told it will be yet another 2-3 weeks until it's sent out. This is unacceptable for a company to be so lax. I would not recommend this company to my worst enemy.

Susan B. Gibbard
1682 Indian Hills Drive, Lot 208
Moore Haven, Fl 34761

To whom it may concern: We are snowbirds, traveling from the U.P. of Michigan to SW Florida. We informed the Soo St. Marie office from where my concentrator was delivered, that we would be taking the concentrator with us. No one ever explained how I would be billed and for what. I did not know whether my insurance company purchased or rented the unit. No one mentioned that the receiving office would require a "travel plan" or "travel agreement", whatever the correct phrase is.
We arrived in SW Florida in November; in Dec, called the local office here (Okeechobee) who we were told would be the servicing office, to request additional 5ft tubing, but were told they didn't have a travel plan from the Mi office and could not service us. My husband drove over 50miles one way to (Okeechobee) to pick up O2 tubing for me, as I was told to change the tubing at least once/month to avoid exacerbation of my pulmonary disease with an infection.
We made several attempts to call that Mi office, often with no answer at all, and advised them finally of the need for a travel plan in order to be serviced by the Fl office. I also asked for a clarification of the bills I'd been receiving, because I didn't know what they were for. I was told that the bills were rental fees, and she would place a note in the computer to request a travel plan and told me to NOT pay the bills because they hadn't been billed to the insurance company yet.
Thinking that the travel plan had been sent, I had no further communication with the SW Fl office until my concentrator began alarming on 3/15/23. The next day, I called the SW Fl office (Ocheechobee) and was told that a technician would be in our area that day (3/16/23) and would call with an arrival time.
On 3/16, we waited until 4:40pm and called, only to be told that they couldn't service me because they didn't have a travel plan from the Mi office!! No apology, no concern about how I would be without oxygen at night! I have the oxygen in the first place because my O2 saturation levels drop below 88% during sleep. In other words, I NEED the oxygen! It's not optional and certainly not something I enjoy!
So, then we called the Soo St. Marie, Mich office to ask what happened to the travel plan/agreement they were supposed to send, again relating the story of how we've been here in Fl since Nov and now when the concentrator was malfunctioning, cannot get service! This woman was rude and continuously interrupting me, at first even saying that their office did not service our area but had my information! She basically said she had no request in her system and no emails from Okeechobee requesting same, even though the SW Fl office said they had sent multiple emails. However, she said she would do a travel plan and send it to them the next day (3/17).
As of this moment, at 4:45pm on 3/17/23, neither office has contacted me.
Good business? Customer "Care"?
I am currently an unhappy, oxygen deprived patient, hoping that the lack of oxygen will cause no long-term effects. If it does, you can expect yet another lawsuit, possibly a class action lawsuit since I see many, many other unsatisfied patients writing reviews similar to mine.

Very sincerely, Susan B. Gibbard

I had not received any CPAP supplies since October, and have not received any Phone, Voice mail, Email or postal service correspondence for ANYTHING. found out today, finally getting thru to a live person after a 15 minute wait, since no one calls back when you leave a message, that they needed a new CME from my Doctor to be able to send me supplies. They said they requested one in January, but were told that my Doctor was no longer practicing with the sleep clinic. they have had a new Dr. taking care of me for almost 18 months there, yet they didn't contact me about that, and that doesn't explain why I also wasn't contacted in November or December and have received no supplies since October!!! My home address, cell and work phone numbers and emails are ALL current. I've been using a mask with a torn seal for 2 months because no one would call back when I left messages and I'm lucky to get 3-4 hours of GOOD sleep each night. This is unacceptable and is detrimental to my health! I will be contacting an attorney about this as my life depends on this being handled PROPERLY. My quality of life is suffering because Lincare NEVER even made ANY attempt to contact me if and when there was an issue!!!

Maybe a class action lawsuit might wake up LinCare...

I submitted change of insurance information to Lincare over a month ago and they still have not processed the request. I called three times to check status and I get the run around. Passing me to one dept to another. I need to order equipment and I can't since Lincare has yet to update my insurance info. This is absurd.

I am a provider, I have been trying to order 2 DME products from the local Lincare office in Crown Point IN. We sent the orders on 7/27/21. Today is 8/26/21, we have been calling 4-5x per week. We have only spoken to a person in the office twice, one time they said that they have not received the order, then 2 weeks later, they stated that they did not receive the order. We have multiple fax confirmations and confirmed the fax numbers. Then the computers were down and they could not run the insurance. Most days when I call, I am sent to an overflow line which only takes a message but the 3 times that I called this week, they said that they would mark it urgent/manager/repeated call. I have not heard anything. My poor patients are dying of cancer and I cannot make their lives more comfortable by getting them the equipment that they so desperately need.

Recently Lincare Contacted my 80+ year old mother to have some oxygen bottles and a large separator removed. This is not an issue. The issue is they also came and removed the portable O2 separator without consent from my Mother or Father.
My mother point blank told them not to remove the Portable O2 separator. National Customer Service was extremely rude and would not answer any questions even thou I hold HCP and POA. Extremely unhelpful, rude and could not answer non heath related questions. Finally I got a manager to say did you contact the local office? I said I dialed the local number and they said don't hit any buttons and you will get the local office. Terrible National Customer Service.

Note: Local office in 518 has been over the top helpful so far. No personal information was given out just answered some of my questions and tried to help. Kudos to local office and shame on National Lincare. More like LinDontCare in that respect.

I was on hold the phone for 1 hour. UNACCEPTABLE!!! for a business. My name is Troy Clark all I wanted to know was the balance on my account for my CPAP machine. No one ever came to the phone


Troy Clark
703-499-7614

I have been harassed over and over by phone calls. The Lincare name is not displayed and I do not answer calls from unknown sources. I have an answering machine but no messages were sent. I received a letter saying they had been trying to reach me for six months. I called them and the person I talked to was very rude and indignant when I told her that the company needs to display Lincare' s ID. She became very annoyed and told me that was my phone service responsibility. It is not!

She asked me several questions about what supplies I needed. I thought there was a contract with Medicare what supplies I was to get and how often. She tried to make me chose from a list of supplies. She said they would send a 10 ft. tube and I tried to tell her I only require a 6 ft. one. She said they always send a 10 ft. which again is not true. A charge of over $600 to Medicare every time they send supplies so of course, they are trying to get me to ask for supplies sooner than six months. A rip-off of insurance?

Each time I speak to one of their people, I have found them always rude and obnoxious. I think Lincare needs to restructure their system and employees. I will be searching on a better company with better customer service.

Upon getting a hire/start date they take a month for the drug screen and back ground check. By that time I had job offers but chose Lincare sadly. You walk in and are thrown into two systems of which you are not trained on at all. Their new lite system most employees had 6 or more months to learn as I was expected to do so in a day or so. The manager knows nothing about it. One lady claims to know everything and plays the part because she doesn't want anyone to surpass her. It's something easy made to be hard. Regardless if you are good, know what your doing etc if you aren't in their group you just aren't. Hateful to patients, office is disgusting. It has tiny flies everywhere and the floors and walls are stained with I have no idea. I can't describe how nasty it is. They will lie to you to your face and talk about you behind your back to get higher up. Not worth the headache or drama. Not if you care about patients in anyway. LOOK ELSEWHERE. ALL I CAN SAY IS OSHA NEEDS TO SHUT THIS PLACE DOWN

wuGbok-6tyfra-qudmam

November 10, 2020

Lincare
2024 West 1st Street, Suite 101
Tempe, AZ 85281

Where do I begin?
When you look in the mirror how do you justify your actions to yourself. I can’t help but wonder how you would feel knowing that another person that has never met you, can so easily with out even a thought put your life in danger. How would you feel if this was happening to your wife/husband, children, or parents?
In the beginning you came to me like a God-send. Told me you would take care of everything wrote down all of my information, explained the machine and how to operate it. Yes I heard something about compliance but I also asked at that time what about if I take it off when Im sleeping because I have done things like that many times. I was told you all would work with me. Knowing my oxygen goes down into the 80’s when I sleep. I can’t even remember how many times a night I actually stopped breathing. Then add the fact that I never reached REM sleep, this finally explaining why I was always tired and could fall asleep on a dime, including driving a car. I guess I should say thank you for allowing me to rest comfortable for the last three months. I do believe I even reached REM a couple times because there were a few days I woke up actually feeling refreshed. Wow that was wonderful. Like I said I should say thank you, But I can’t. You see now I know just how bad I do need that machine to help me to live. Since you are choosing to hold me responsible for my actions while I sleep you are putting my life in danger. I guess you must have complete control over your self while you sleep let me know if you ever give classes on that I would be interested. You see nothing in this world is 100 percent. If there was no room for the different, for the just short of’s or the if only’s life would not exist because as far as I know perfection died on the cross. Unless you are the second coming of christ I really don’t think your perfect either. Yet you allow yourself to judge me, punish me because I couldn’t stay within your two lines. Non compliant as you put it.
I am glad to see that after 3 months of getting bills from you all, that someone FINALLY got my Medicare information in your system correctly and started billing medicare instead of me. Oh I guess there is a somewhat small non compliance error on your side. We will keep that our secrete.
Thank you for your time and letting me say what I feel you really needed to hear.

Sincerely
Rebecca Cook, Account #008-978-484

The following is a letter I just sent to them.

November 10, 2020

Lincare
2024 West 1st Street, Suite 101
Tempe, AZ 85281

Where do I begin?
When you look in the mirror how do you justify your actions to yourself. I can’t help but wonder how you would feel knowing that another person that has never met you, can so easily with out even a thought put your life in danger. How would you feel if this was happening to your wife/husband, children, or parents?
In the beginning you came to me like a God-send. Told me you would take care of everything wrote down all of my information, explained the machine and how to operate it. Yes I heard something about compliance but I also asked at that time what about if I take it off when Im sleeping because I have done things like that many times. I was told you all would work with me. Knowing my oxygen goes down into the 80’s when I sleep. I can’t even remember how many times a night I actually stopped breathing. Then add the fact that I never reached REM sleep, this finally explaining why I was always tired and could fall asleep on a dime, including driving a car. I guess I should say thank you for allowing me to rest comfortable for the last three months. I do believe I even reached REM a couple times because there were a few days I woke up actually feeling refreshed. Wow that was wonderful. Like I said I should say thank you, But I can’t. You see now I know just how bad I do need that machine to help me to live. Since you are choosing to hold me responsible for my actions while I sleep you are putting my life in danger. I guess you must have complete control over your self while you sleep let me know if you ever give classes on that I would be interested. You see nothing in this world is 100 percent. If there was no room for the different, for the just short of’s or the if only’s life would not exist because as far as I know perfection died on the cross. Unless you are the second coming of christ I really don’t think your perfect either. Yet you allow yourself to judge me, punish me because I couldn’t stay within your two lines. Non compliant as you put it.
I am glad to see that after 3 months of getting bills from you all, that someone FINALLY got my Medicare information in your system correctly and started billing medicare instead of me. Oh I guess there is a somewhat small non compliance error on your side. We will keep that our secrete.
Thank you for your time and letting me say what I feel you really needed to hear.

Sincerely
Rebecca Cook, Account #008-978-484

Dear CEO and Board of Lincare holdings

A female was fired from your Rutland off is and after some enquirer with an attorney it appears she was acted upon in a unprofessional manner and eventually fired by a man who screams and yells at women. After over a decade of service let go in a few minutes and even tho he knew he was firing her over the weekend let her drive over an hour on her own time to deliver 02 tanks to another center. Feel free to contact me a lawsuit will be pending

I have been dealing with Lyncare and their incompetence for three months now. They originally sent me some nasal pillows for my CPAP machine and I had to return them because they didn’t work. Lyncare said that they would credit my account and they did not and I ordered three full face mask and lyncare failed to tell me that I did not need the entire fake facemask but only the cushion since the cushion was connected to the frame. They overbilled me $42 when I only owe them $19 and I filed a claim with the Better Business Bureau and I spent hours on the phone dealing with her incompetent bill billing people and with her complaint resolution department. I simply told them at the end of the day I simply asked Lyncare to refund the $42 that they charge me and they said no and they said again and again I am sorry that you had to go through such a hassle.

This is a fraudulent company who will charge Medicare for your mishaps and they are incompetent.

Paul Bennett

805-206-0883

Attn: CEO, CFO, Chairman of the Board




Chrishanthi De Silva Gunasekera
606 S. Adams St.,
Ritzville, WA 99169
Customer ID 1280-5337



Attn: CEO, CFO, Chairman of the Board
Lincare Holdings a Linde Company
19387 U.S. 19 North
Clearwater, FL 33764



Re: Lincare’s management erratic and unprofessional behavior…

Dear Sirs, CEO, CFO, chairman of the board; it has come to my attention that my wife chrishanthi De Silva gunasekera residing at 606 S. Adams Ritzville, WA 99169 is being completely ignored by your local representatives. (i.e., since November 2018) which is some 30 days after receiving a prescription for oxygen therapy and receiving the deliverance from your Corporation at the address above. My wife Chrishanthi De Silva Gunasekera contacted your local representative and said, "this equipment is not portable, and since she is a customer service agent with Alaska Airlines she travels from Ritzville Washington by wear of aircraft to a crash pad in Seattle Washington near SeaTac where she works her five days a week depending upon her schedule.
However, even though she was speaking to Terry a very kind lady who delivered the oxygen therapy equipment she never received a call back nor did she receive any type of assistance to ensure that my wife had the proper equipment necessary for her particular circumstances. She also never received any clarity from your managing staff in Moses Lake that she would need to clear this through the doctor, (i.e., Dr. Timothy Bryant) to make any sort of changes. My wife did try to use your equipment as prescribed by Dr. Bryant, however, since the equipment is not portable, she was only able to use it on her weekend sometimes two or three days a week. The equipment was uncomfortable to use, loud and noisy and disrupted her sleep.
My wife also called your Moses Lake facility and reported that we are going to be out of the country for some 45 days starting February 1 to the middle of April and when they kindly come retrieve their equipment because since November this equipment wasn't a proper fit for the uses is required, (e.g., portability and noise).
In April, after being completely ignored by Lincare local staff, I Mark Fowler called your Moses Lake branch and after being left on hold for some 15 minutes, your representative finally responded. After four months of completely being ignored and being completely frustrated with this individual and a lack of performance of this individual I was not willing to listen to any more excuses. I was short and abrupt however I remain professional but very direct. Your manager again put me on hold whereas I terminated the call. I then physically returned your equipment the very next day to your office in Moses Lake. Attempting to speak with your manager but she was out of the office. My wife asked your manager to call her at my wife's cell phone number (425) 293-8860, when she is available; your newly hired staff representative stated, “She would be back in about two (2) hours. After the call was returned my wife asked if we could speak directly with the manager in person and your manager stated, “that she would be in the office for another hour. We returned to your facility and were not greeted properly or professionally as if we are not your client. The invitation for meeting with your management was terminated by your management after we had made two trips to this facility and a multitude of phone calls.
As I stated previously, your Moses Lake branch office chose to leave their equipment at our residents on their choice, not because of any need or use thereof. Because my wife and myself had requested multiple times, (e.g. November and December 2018, January February 2019, & April 2019), for their assistance to retrieve this equipment and or replace this equipment with portable equipment. Moreover, in review of this case you will see several issues, payment was made for January 2019, utilizing a credit/debit card placing this transaction under regulation E, & the, but to date February 2019 and beyond was not paid because of the above reasons.
“Most people today do not require professionalism from the businesses in which they utilize.” At lease that must be Lincare's belief since this is the way they operate here in most Lake Washington. My wife and I have also called your corporate facility who completely ignores or bifurcates any type of responsibility your office has to meeting your client’s needs.
However, regulation E and regulation Z both clearly state that the purchaser of said equipment or services shall get exactly what they intended on purchasing or utilizing. I am completely positive that your managerial staff has no concept of regulation E or regulation Z; since they operate to the contrary. Moreover, since Lincare writes the contract they remain under obligation that they clearly communicate all parties the intent of the contract. Therefore, in all judgments in the United States of America concur that the interpretation of the contract resides solely with the interpreter not the writer (e.g. Chrishanthi De Silva Gunasekera).
As in all previous inquiries, my wife and I are seeking a positive resolution with Lincare Inc., a Linde company. So, we too are waiting for positive feedback from Lincare Inc. CEO, CFO, chairman of the board. Copyright as written.



Sincerely, Chrishanthi De Silva Gunasekera, Mark A. Fowler M.B.A., MHA, MFIN.

Chrishanthi De Silva Gunasekera
606 S. Adams St.,
Ritzville, WA 99169
Customer ID 1280-5337



Attn: CEO, CFO, Chairman of the Board
Lincare Holdings a Linde Company
19387 U.S. 19 North
Clearwater, FL 33764



Re: Lincare’s management erratic and unprofessional behavior…

Dear Sirs, CEO, CFO, chairman of the board; it has come to my attention that my wife chrishanthi De Silva gunasekera residing at 606 S. Adams Ritzville, WA 99169 is being completely ignored by your local representatives. (i.e., since November 2018) which is some 30 days after receiving a prescription for oxygen therapy and receiving the deliverance from your Corporation at the address above. My wife Chrishanthi De Silva Gunasekera contacted your local representative and said, "this equipment is not portable, and since she is a customer service agent with Alaska Airlines she travels from Ritzville Washington by wear of aircraft to a crash pad in Seattle Washington near SeaTac where she works her five days a week depending upon her schedule.
However, even though she was speaking to Terry a very kind lady who delivered the oxygen therapy equipment she never received a call back nor did she receive any type of assistance to ensure that my wife had the proper equipment necessary for her particular circumstances. She also never received any clarity from your managing staff in Moses Lake that she would need to clear this through the doctor, (i.e., Dr. Timothy Bryant) to make any sort of changes. My wife did try to use your equipment as prescribed by Dr. Bryant, however, since the equipment is not portable, she was only able to use it on her weekend sometimes two or three days a week. The equipment was uncomfortable to use, loud and noisy and disrupted her sleep.
My wife also called your Moses Lake facility and reported that we are going to be out of the country for some 45 days starting February 1 to the middle of April and when they kindly come retrieve their equipment because since November this equipment wasn't a proper fit for the uses is required, (e.g., portability and noise).
In April, after being completely ignored by Lincare local staff, I Mark Fowler called your Moses Lake branch and after being left on hold for some 15 minutes, your representative finally responded. After four months of completely being ignored and being completely frustrated with this individual and a lack of performance of this individual I was not willing to listen to any more excuses. I was short and abrupt however I remain professional but very direct. Your manager again put me on hold whereas I terminated the call. I then physically returned your equipment the very next day to your office in Moses Lake. Attempting to speak with your manager but she was out of the office. My wife asked your manager to call her at my wife's cell phone number (425) 293-8860, when she is available; your newly hired staff representative stated, “She would be back in about two (2) hours. After the call was returned my wife asked if we could speak directly with the manager in person and your manager stated, “that she would be in the office for another hour. We returned to your facility and were not greeted properly or professionally as if we are not your client. The invitation for meeting with your management was terminated by your management after we had made two trips to this facility and a multitude of phone calls.
As I stated previously, your Moses Lake branch office chose to leave their equipment at our residents on their choice, not because of any need or use thereof. Because my wife and myself had requested multiple times, (e.g. November and December 2018, January February 2019, & April 2019), for their assistance to retrieve this equipment and or replace this equipment with portable equipment. Moreover, in review of this case you will see several issues, payment was made for January 2019, utilizing a credit/debit card placing this transaction under regulation E, & the, but to date February 2019 and beyond was not paid because of the above reasons.
“Most people today do not require professionalism from the businesses in which they utilize.” At lease that must be Lincare's belief since this is the way they operate here in most Lake Washington. My wife and I have also called your corporate facility who completely ignores or bifurcates any type of responsibility your office has to meeting your client’s needs.
However, regulation E and regulation Z both clearly state that the purchaser of said equipment or services shall get exactly what they intended on purchasing or utilizing. I am completely positive that your managerial staff has no concept of regulation E or regulation Z; since they operate to the contrary. Moreover, since Lincare writes the contract they remain under obligation that they clearly communicate all parties the intent of the contract. Therefore, in all judgments in the United States of America concur that the interpretation of the contract resides solely with the interpreter not the writer (e.g. Chrishanthi De Silva Gunasekera).
As in all previous inquiries, my wife and I are seeking a positive resolution with Lincare Inc., a Linde company. So, we too are waiting for positive feedback from Lincare Inc. CEO, CFO, chairman of the board. Copyright as written.



Sincerely, Chrishanthi De Silva Gunasekera, Mark A. Fowler M.B.A., MHA, MFIN.

My husband Rob Robertson has an dysfunctional erectile, what should he do? Lizzie 352-371-2118

I went on Cpap last year for heart reason. I did not get my supplies correctly because it was being shipped to someone else, but my insurance had already paid for them. Finally got all of them at once after numerous calls and letter to them and my insurance company. Would not put on automatic reorder for this reason. It's true that they overcharged only .01 on my rental cost according to my insurance, but when it was paid in full they did not stop my rental cost but kept on and sent me a letter of being past due. When I got some supplies, I deducted my rental I had paid for prior month according to my Explanation of Benefits, and I faxed them a letter to the fact. Was told the charge of 3 months rental would be corrected. Have not received confirmation of this yet but I do owe them .40. During this situation I reordered supplies and now I will be dealing with being overcharged through my insurance and me. This is the main reason I do not want my supplies on automatic reorder. Those who are elderly and on a fixed income, every extra copay we pay makes you unable to pay for something else. It's sad that you can't trust to get proper supplies and billed properly. You want to give a company the benefit of the doubt. Errors can happen but you wonder when enough is enough. Honesty and integrity is rare now days. There are so few companies that our insurance company carries. So what can you do?

This Lincare office is off the charts dysfunctional. The associate became out of control, rude beyond belief and threatening to my face. "I'm gonna call your doctor ...."

I am perfectly capable of calling my doctor. If I were her employer I would put a reprimand in her file immediately and put her on notice.

The respiratory therapist walked in with a sullen attitude, as though she could NOT wait to get this over with. Believe me, nor could I.

When I asked if there were a new machine coming out soon and could I exchange this she went to town. Yes, she believed there was but no, I could not exchange it. Her indifference and sullenness was growing by the minute.

I told her I intended to purchase my own when the new machine came out. Whoa, that set off the LINCARE alarms, I did not understand what that meant to Lincare's bottom line. If I do not use their machine and am not Medicare compliant 21 days a month and four hours a day, they get their machine back and do not get that good old Medicare money.

It looks like they are charging Medicare $1800 for a machine I can purchase from CPAP.com for less than $700. They were ALL upset. The therapist said, "We know your game." She claimed I had stated I was going to return the machine. I never said that, I did ask about it, though. I can see the inference, that if the new machine does come out and I switch to it, Lincare will not get their money because I will not be compliant.

The anger from the associate was off the charts. The sullenness of the respiratory therapist was inexcusable and clearly pushed the boundary of what she could get away with and keep her job. Did she ever stir the pot when she thought Lincare might not get paid as a result of my purchasing a new CPAP because that could happen in the ninety day period. That means their machine would not be in use during the Medicare compliance period and they would NOT get paid.

This staff has serious issues. The associate did call my doctor and force me to get on the phone with his receptionist. WHY? What was that little power play all about other than slander and venting HER anger. Apparently, she has anger issues and could certainly use counseling. They ALL could. The manager needs counseling on how to manage a dysfunctional staff. They are running her. She is NOT managing them.

This is a seriously dysfunctional group of women. ANYWHERE BUT HERE. It is time to contract everyone you know in Congress about overpaying for medical equipment. They are seriously over-charging medicare. THis is now my mission to get to the bottom of how much is being paid for CPAP machines and understanding why. I encourage you to do the same. I will continue to post here about what I find out.

My Dr. sent a prescription on April 24,2019 for a portable concentrator, I had the assement by Pamela on May 9,or 10.She said I passed and I will be getting it in 2 weeks, which she now denies saying My CNA was here with me and she heard the same thing. Since then I have been calling to find out and they can't find me on the list or I have to have the assement which I already had and they will call back. They never do call back. From April 24 to August 1 I don.t think so. If no results I will put in a complaint further up then you. Thank you, Joanne

Lincare is charging more money to patient's who have medicare in comparison to what it is they charge for billing a patient who has a regular commercial insurance. I know this because I am an employee who has seen it. When I brought it to the attention of the center manager, I was told that Lincare does it on purpose so that they can wave some patient's medicare copays. So, what that means is that when a medicare patient has not meant their copay, they call Lincare and ask for a financial assistance form. They fill it out and mail it back to the local office where the manager inputs everything. Then that patient is approved for the "help". What they have done is just increased the amount they bill to Medicare for these patients to offset the money Lincare looses by approving the "financial assistance". The difference varies from 25-150 dollars a month. When you multiply 35 bucks times the number of Medicare patients they serve, the amount surpasses anything imaginable. Also, commercial insurance companies negotiate with Lincare. You only get a good deal if your insurance company is large enough and powerful enough to negotiate the prices down. This increases the out of pocket for these patients as well.

Employees are told by management to threaten patients with collections and financial responsibility if they do not make their appointments. Patients are told that they have to let Lincare come do care checks on them because insurance requires it. That is not true. A commision is paid to both the respiratory therapist and the center manager every time a patient is seen at their home. They also have multiple patients in one appointment block and in the same room for CPAP and BIPAP appointments. This is a clear HIPPA violation.
They are also giving free oxygen and supplies to doctor's offices so that patients will be referred to them. Kickbacks are ILLEGAL. If you get a call from Lincare...RUN

TO LINCARE

#IQUIT

Got billed $25.00 when E.O.B. indicated correctly that I owed $17.10. Customer service is ridiculously inept, maybe on purpose; maybe they're trained to be for all I know. Anyway, they erroneously sent claim to old insurance company, then, instead of cancelling and re-billing, they apparently added some asinine "transfer fee" (never heard of such a thing). They also, however, charged for CPAP "filters" when I specifically told them I "Never" needed their filters (so much cheaper on E-Bay...). After wasting nearly 2 hours of my time on a couple separate occasions via phone without resolution I wrote them a letter and I still haven't received any response. As far as I'm concerned, I'm still awaiting a refund of $7.10. Not sure why this company is still in business other than the fact that maybe Congress has allowed such an apparent monopoly on stuff like this; not sure. Cost negotiation isn't too bad-about right" among insurance carriers but this company's CEO's need to be held more stringently accountable.

Worst company I have ever dealt with at every level. It has been more than 6 month of phone calls and lies and phone calls and lies, and more phone calls and more lies (it's been shipped, it's on it's way) , for them to send me the wrong mask and promises of replacement and return label, to only receive a bill and another call to reorder new supplies, when I haven't even received the first set yet.