I think ALL Lincare offices have to take the same rude and unprofessional classes. I have been without oxygen for over a month. I have been told time and time again they are on their way but they never show. Most recently, I was told someone would be here Thursday, guess what, nobody showed. On Saturday, I took a picture of Lincare 2 blocks from my home. Someone was home all day, once again, NO oxygen delivery. I found out they are billing Medicare but I am not getting any oxygen or supplies. I do not know what to do anymore. It's getting harder to breath each and every day. I cringe every time I have to call their office in case someone may answer, but most times when a person calls, they don't even answer the phone, they just put a person on automatic hold. I believe this company needs to be looked at. They lie, mistreat and fail to provide service. You would think if a person needs oxygen, they would make certain they would get oxygen delivered but they don't, they make a person suffer. I can keep going on and on about how terrible this company is but I hope this is just enough to deter anyone from using Lincare

I have been trying for three weeks to get some simple information from the Brookfield, Wisc. office. They keep saying someone will get back to me but it never happens. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN ALL MY 72 YEARS.

After being given a prescription for a portable oxygen concentrator, I was mislead by a Lincare rep to believe this company would provide my mother with a new POC within 4 weeks. After 6 weeks a waiting, I was told I would have to contact the manager who in turn would not return a phone call ever. After 7 months, the manager finally appologized for not calling back. He then lied and gave several idiotic excusses for why my mother had to wait another two years before ahe could receive the POC as the Lincare Corporation denied the claim because of a cap on services.

SO, this is how it was explained: Lincare corporation signed a contract with Medicare to provide services for five years. During the first three years, medicare will pay Lincare and then during rhe last two of that five year agreement, Lincare will provide the services at no cost to Medicare. That was the contract between Lincare and Medicare.

It was further explained that the reason my mother was denied a POC through the corporate office is because of the cap it has was placed on my mother.due to the gact that Lincare will not get paid any monies from Medicare for those two years. If fact, the denial would also prevent her from receiving the oxygen concentrator even up to less than 15 months prior to that two year interim because Lincare does not want to provide an expessive piece of equipment that Lincare cannot get paid for for morethan 15 months when mother could then just be simply denied within the two year cap period. LASTLY, the Lincare manager finally said he could get someone he knows higher up to do us all a favor and now says I could purchase a $4,000.00 POC from them for just $3,300.00! WOW, now that it has taken 7 months going without what she still needs, is that a great deal or what? Appears more like a fraudulant scam to me, but a real awful ordeal for the elderly to contend with, and then again, for anyone having to deal with all the corrupt, business-minded sterotypes who take advantage of those like my mother who no longer have the ability to care for their selves.

Yet in regards to this complaint against Lincare, Medicare shows a claim for the POC from Lincare. A Mesicare Rep explained the claim for my mother was processed and paid for by Medicare 6 months ago. The POC should have been provided for my 86 year old mother as it was paid for. She also explained it was a purchase and not just a rental.

After feeling very upset by how my mother is being so mistreated by Lincare, I was given a simple apology and told she could still be provided with that POC if she waits for two years or that I can just simply pay Lincare $3,300.00 to have one provided sooner.

These deceitful business tactics being employed by Lincare to set a cap by corporate terms, is not acceptable. IT SHOULD BE CONSIDERED FRAUDULENT AND ILLEGAL!

I am 76 years old and am diagnosed with a disease and my life span is dependent on how active I am. I have a problem with sciatic nerve and hip pain. On June 10th my specialist wrote a prescription for a portable unit, It is now the 24th of Septemberand I still don't have it. I have been told an audit from medicare held it up but that was resolved the first week in August. Then I received several phone calls telling me in two days. Now, today after the many promises that "it" would be here in two days, a manager calls and asks which portable I want. It hasn't even been ordered. I feel betrayed and lied to. I feel sad that I am dependent on this company for my mere existence.

I have been waiting since May 2015 for my Resmed machine. Jessica said they did not have all of the information needed to fill my prescription. But, they never informed me of this. I spoke with my Doctors staff and they said Lincare never contacted them with any additional requests for information. Someone is not completely honest here. After speaking with Jessica in the Pleasanton office I suspect it is Lincare. She was rude, condescending and just outright unhelpful. She didn't seem to care one or other about my waiting for over 2 months. Do not do business with Lincare. You will be very sorry! Especially if your on Medicare. Go to the Medicare sight and find other qualified suppliers of CPAP equipment.

David H.

Was going to get a portable nebulizer. they said my insurance company would pay for it. I also wanted a regular one for my home. They said the charge would be 125.00. I asked what the brand name was they said med quip. went in online and it cost 38.95.. what a rip off. I asked how much they were charging my insurance for the portable and they couldn't
tell me. I cancelled both and intend to let my insurance company see if fraud is in this deal.

ABSOLUTELY horrible customer service. No communication skills ! Unable to tolerate a c-pap, my Doctor would like to change me to a bi-pap.
So far it has taken them 1 1/2 days to get a reading off my machine for my Dr.
Doctor still waiting. When I called Linn Care "I" was asked what exactly the Doctor was wanting? Does the Dr. want exact numbers, a summary or an average?
WHY WOULD YOU ASK THE PATIENT ?? Instead, do nothing ! This should of been to my Dr. at 5 last night, now it is 4 pm the next day.
If I would of known their service was this poor, I would of paid the extra to go out of Network to Kilgores.

I have been out of the hospital for a week after suffering a heart attack and being in a coma for most of the month of June. A CPAP machine was ordered for my home along with an oxygen concentrator. The machines were delivered, but no mask! i have made numerous calls. and was finally told that a mask would be delivered between 4 and 5 pm today. It is now 6:44pm. their office is closed. and I was told maybe call back Monday. I am so very upset about this, as I have had interrupted sleep since arriving home 7 days ago. It has now been a full week since these people were assigned to my case. What a farce! Lincare office in New London Ct is very poor when it comes to customer care. How do these people keep their jobs? Now it is Friday evening and they, unlike me, can sleep over the weekend.

I tried to get portable concentrator for a trip and other activities. They came and did a 5 min walk test first thing in am and I had not had my meds and just got out of bed. they did not give me information on how it worked. Some mornings are difficult for me even though I use oxygen at night on 3. She too test and said I had to turn up to 5 just to get you to 90. She said I don't know if you qualify. I said I don't use oxygen in day time and every time I go to docs I am 90 and above. She said I don't even thing 3 can do anything for you. I have been doing 3 for years at night. She said well I'm going to turn this in like this. This was 5/6 weeks before I was suppose to leave. The time was getting closer and I called and they said someone would call me back, twice this happened. Finally I said I am getting ready to go away. they called me back and said according to Lincares requirements I am not eligible. I was also told I could just call and they would have an office where I was going to bring me one. I called 2 days before leaving because the office where I was going said I needed to give 2 weeks notice and they said the same thing. I said can you fax or call or something because I wasn't told that. She said no you are calling at the last minute we need 2 weeks. they did not offer any solution at all and was rude about it. The man in the office where I was going said the best thing was to bring my big machine and if I need anything else to call him because he had nothing. I am almost 70 yrs old I had to get my granddaughter whom is 9 to help me load it in my car. This is not first time they have been rude when I have asked them questions about things. Then I got a bill for $147 when I had only been getting one for $22. The finance dept said oh we went back to Jan 2013 and added all these charges that were mine and you should of gotten a bill. I questioned there billing process also and they keep billing inproperly because I get notices.

I read just about everyones complaints, and yes some I totally understand..But the biggest part of them are hilarious..
Scam? I think not, Lincare is the #1 Respitory company in the world for a reason, not by scamming insurance companies, has Lincare over charged or billed a extra month after a patient has passed on or been picked up? Yes...BUT.. as soon as billing office receives the paper work the insurance company is immediatly repaid.. don't you think if this was true it would all over the news and in the papers or something? It doesn't happen... I will educate you all just a little bit.. Nebulizers cap off at 12 months (1) year, on the 13 month you will receive a letter stating you own it. Your oxygen machine (Concentrator- not Condeser lol) caps off at 60 months (5) years, at that point you decide if you want to take owner ship or trade it in on a brand new one resign paperwork and start all over again.. that's not Lincare's decision that's your insurance that came up with that.... if its a CPAP or bipap I believe its 36 months, not a RT so that's a guess on the months for them..
Lincare is on top with the Government and all the policy, we even have our own Compliance company to stay on top over every new law and all the changes... one last thing on this subject, if you want something picked up a doctor ordered call that doctor and have them send Lincare a order to pick it up OR you can tell them you will sign a "refusal of treatment" for. That's just to let the DR know you wanted it p/u..

Now for all you EX Employees
I can't speak for all Lincare centers because they are all different but I have been with them for 12 years and I have worked in a few other centers to help them out while someone was on vac or sick and I have never heard of people getting released foor no reason at all.. Lincare spends a lot of money on training and every center needs a full staff at all time. There has to be something.. did you all just clash with your boss? Did you find out there is a lot more to this job then just getting into a van going to see PT's or just walk into the doctors office and they throw every sale to you? Yes there are those bosses that have the big heads and area mangers the same way too but there are a ton of people that just can't admit it was your own fault that you was fired.
At my center there are 7 drivers and the years are from top to bottom, 15-12-11-10-8-3-1, and the only reason we have a 3 yr and 1 yr is because the sr services rep passed away at 39 y/o heart aneurysm :(... he would have been here 17 or 18 years and the other guy was let go because of his license and he was here 14 yrs and all the other companies around us have the same thing with empoyees. My point to all that was to show everyone that reads your post, Lincare isn't a bad place at all to work at..
In this day and age its not easy to get a job.. kiss a little ass work hard and don't take everything so personal and have fun with your patients and co-workers and you will love it...
Take care

Lincare delivered a Nebulizer to me at Samaritan hospital Watertown, NY while I was hospitalized for Pneumonia on May 2014. The person who deliverd it NEVER told me it was a rental. I was in the Army at that time and Tricare paid for it. Now I received a bill because tricare will not pay any more. Lincare billing told me that I will have to pay the bill and any other bills that will come on the mail. Also, the Watertown office told me that the equipment could not be returned because al most eight month have passed. I don't think I have to pay for that equipment. They FAIL to inform me. I WAS SICK WITH PNEUMONIA!.

We currently use the Carrollton, TX Lincare office. We have been forced to use Lincare for my husbands oxygen condenser for 5 years since there are no other providers in our area. We have not had one time that we ordered oxygen tubing that it was delivered/shipped when promised. We ordered a oxygen condenser delivered to the hotel we were staying at for our honeymoon and were promised that was absouletly something they could do. Not only did they not deliver it to the hotel, they left a note on our HOUSE saying that they were "sorry they missed us" and then I was told we would have to pay for the $5000 machine because it was not at the hotel when they went to pick it up!!! We have called managers, supervisors, corporate -- pretty much anyone we could think of to complain about the poor service. It does absolutely no good. No one responds no one even acknowledges the issues. I was given a customer complaint line today to file yet another complaint only to be left on hold for so long (30 min) that i finally hung up. We were orignally told that we would get a discount on the "copay" because of my husband being on disability and meeting the income requirements. We have filled out the forms repeatedly and keep being told they did not receive them. Funny how they keep getting lost when our bills sure don't. WORST CUSTOMER SERVICE EVER!!!!

Kim from biling very rude. This company is a big fraud, so rude and unprofessional staff. Do NOT DO Business with them. If you did, you are going to be sorry..

Last Jan. I was supplied with a nebulizer by Lincare. I used it for 1 month & then wanted to cancel the service. I was told that I rented it for a year & at the end of the year it would be mine. It has been a year this month & I rec. a letter from them asking for my new insurance #. They tell me I will have to pay for this out of pocket now. I have called them 5 times & can not get a reply. If it is not mine after the year I want them to come & pick it up.

I hate this, to have to complain about poor treatment. From Health Care Provider, I would have normally kept quiet and just let Karma do it's thing. but the 'He Said She Said', stories I have heard about my situation is so wrong. So many untruths have been told about my situation has sort of angered me. To begin with I was fitted with a facemask. it was not comfortable, and leaked around the edges. it did not fit correctly. I requested a nasal mask. I had used one in the past and able to make it fit with the use of a chin strap. So the pressure from the CPAP pressure would not blow my jaw/mouth open. I requested one. My MD wrote the order and included this in his notes. When the Case Manager came with the nasal mask. I again reminded her of the need for the chin strap. I explained the reason, she seemed to acknowledge but not very enthused.... Time went by. she called and said she needed to make arrangements to pick up the Machine. Apparently we had gone over some time limit. I was sure I had not missed anything. But???? She was convinced I had. I explained I had not been using the machine correctly , as I was still waiting for the chin strap. I asked her how that was going. She said 'This is the first I have heard about that'.... I explained that we talked about it when she brought the nasal mask over. She said she has no record of this and has of this. She then said she has not heard from me to remind her or to ask about one. I was thinking why do I need to do the follow up. I felt that she was doing her job and was having a difficult time locating one. We discussed this and she seemed as though she was angry. I know I was having trouble understanding why I was to do the follow through. I am an RN, and I did Home Health case management. I have a fair idea as to what a Case Manager should do.
The bottom line is I was dealt with in a very untruthful way. I had my machine taken away. I am in a situation that I really need it now more than ever. My health is deteriorating. and I just wish this case manager had done the right thing from the start. To deny any knowledge of a chin strap was requested was out right wrong. I requested one face to face. My MD had written the order or one. It was well documented in the charting from his office that was sent to them as well. To tell me she had tried to contact me was not true she had not. I need ne I will get one. I will not use this service again. I suggest everyone be careful with this company.

I hate this, to have to complain about poor treatment. From Health Care Provider, I would have normally kept quiet and just let Karma do it's thing. but the 'He Said She Said', stories I have heard about my situation is so wrong. So many untruths have been told about my situation has sort of angered me. To begin with I was fitted with a facemask. it was not comfortable, and leaked around the edges. it did not fit correctly. I requested a nasal mask. I had used one in the past and able to make it fit with the use of a chin strap. So the pressure from the CPAP pressure would not blow my jaw/mouth open. I requested one. My MD wrote the order and included this in his notes. When the Case Manager came with the nasal mask. I again reminded her of the need for the chin strap. I explained the reason, she seemed to acknowledge but not very enthused.... Time went by. she called and said she needed to make arrangements to pick up the Machine. Apparently we had gone over some time limit. I was sure I had not missed anything. But???? She was convinced I had. I explained I had not been using the machine correctly , as I was still waiting for the chin strap. I asked her how that was going. She said 'This is the first I have heard about that'.... I explained that we talked about it when she brought the nasal mask over. She said she has no record of this and has of this. She then said she has not heard from me to remind her or to ask about one. I was thinking why do I need to do the follow up. I felt that she was doing her job and was having a difficult time locating one. We discussed this and she seemed as though she was angry. I know I was having trouble understanding why I was to do the follow through. I am an RN, and I did Home Health case management. I have a fair idea as to what a Case Manager should do.
The bottom line is I was dealt with in a very untruthful way. I had my machine taken away. I am in a situation that I really need it now more than ever. My health is deteriorating. and I just wish this case manager had done the right thing from the start. To deny any knowledge of a chin strap was requested was out right wrong. I requested one face to face. My MD had written the order or one. It was well documented in the charting from his office that was sent to them as well. To tell me she had tried to contact me was not true she had not. I need ne I will get one. I will not use this service again. I suggest everyone be careful with this company.

Has anyone else worked for a company that makes it mandatory to sign contract agreeing not to ask for a jury trial if you sue them? This is a first for me and suggests something unfair.

I will never suggest any one use lincare!! I have had an oxygen concentrator for aprox. 4 years. I have complained to the office because I pay my health care insurance deductible on the concentrator ever year. You can purchase a brand new machine for around $2,000.00. They are Ripping my insurance company and me off!! It is all because of the way they code things. I have complained to them a few times. The lady that I talked to called me cheap!! Great customer service right!!! I recently purchased a machine privately. I called twice this week to have them pick up their machine. They are not going to pick it up until the 2nd. I bet I will be billed for another month!! and again tonight when I called them the lady on the other end was asking me a bunch of questions like where did you get your machine, how many hours did it have, and what brand is it. I did not give her much info and before she hung up she said to me, I get it, I'm cheap at heart too!! OMG.

Almost the worst job I ever had. I came to the company with a college education, something that seemed to be lacking through he office, (management included),along with a tremendous sales track record of uncompromised achievements with top fortunate 100 companies. They interviewed me three times in the course of two weeks and came to the conclusion that I was the best candidate for the job and hired me.

Upon beginning my training, something that is required in the health care field, I achieved 95% and 100% on my compliance quizzes. Long story short, they fired me on the first Tuesday of my second week without giving me a reason. I have suspicions which I will not go into here, lets just say they were monumentally unjustified in dismissing me.

I had researched the company prior to my first interview and read some colorful things written my ex Lincare employees which I disregard as negativity being spewed by a disgruntled employee. One former sale rep said that he felt as though he was taking orders from somebody with barely a GED. Let me just say that my manager, who will remain nameless, was a career Perkins server until she worked her way up in the company to branch manager in 6 years. She was on the attractive side, I'll let readers speculate as to how she got that "position"....no pun intended.

I decided at that moment I was no longer employable and started my own company.

Thanks Kristi and her staff as well as the Lincare management for having the feeble minds unable to wrap around my talent and potential. Ill look forward to sending you all a copy of my 2014 tax return. You can all come work for me.

Any questions from good folks thinking about a career at Lincare, please contact me. Don't make the same mistake I made. If you're educated, industrious and driven, you can do much better


sincerely

Steven

LINCARE CENTER MGS ARE JERKS THAT WILL COMMIT FRAUDULENT WRITEUPS ON EMPLOYEES WHEN THEY WANT THEM TERMINATED MAPPING THE ROAD SO THEY WONT HAVE TO PAY UNEMPLOYMENT BENEFITS. THEY ARE CLEARLY BEATING THE SYSTEM. DEFRAUDING MEDICARE BY BILLING FOR PATIENTS EQUIPMENT AFTER IT IS PICKED UP OR THE PT IS NO LONGER USING IT. COMMITING FRAUD BY NOT PAYING UNEMPLOYMENT BENEFITS TO EMPLOYEES THAT WERE UNJUSTLY FIRED AND THEN HAVE TO SEEK ASSISTANCE FROM THE GOVERNMENT TO SURVIVE. WHEN WILL GOVERNMENT AGENTS STOP LINCARE'S MANIPULATION OR ARE THEY ALL IN IT TOGETHER. BUT I BELIEVE EVERY DOG HAS THAT DAY COMING TO THEM. LINCARE'S DAY IS WELL OVERDUE.

I worked for a wonderful company, but my division was bought out by LinCare, Inc in 2010. After they weeded out several people thru interview and releasing former employees from LinCare that worked at our office, they kept me on. My job duties changed drastically. I did my best to hang in there once LinCare took over... then after 7 center managers, hiring 2 new CSR's and being physically and mentally attacked by another employee on the job - I still tried to hang in there. Requested a transfer and that is when the write ups began. When I went on vacation, I came back to find my desk had been gone thru and no asked me about any pending orders, problems, issues, etc...but 2 days after Christmas 2013, I was fired - said I had given away equip/supplies to patients for free, misrepresented myself as Center Mgr to a patient (patient called while I was out the week before on vacation and because I was the only person they had spoken to, they thought I was the Center Mgr); and subpar perfomance for open non processed POC orders (one from May 2013)...however - I had requested help 2x from the Trainer to help RESUBMIT these to RBCO and corp as the forms had changed and they wanted more info and what type the pt's wanted but was told by the Trainer that she will help with batching - I can work on that when I can)... Guys, I was not a slacker, I worked hard and had been told by many people in and out of the office (patients, referral sources and other employees) that I was the glue that was holding that center together. I had been there longer than anyone. Why on Earth would I tell a patient that I am the Center Manager and why would this supervisor, but no other, have problems with me? Now this is how I am repaid for my hard work and dedication and loyalty? I am upset, disappointed and disgusted. I have been so depressed for the past weeks due to all this. I feel used and most definitely abused at this time.

I started working for Lincare in Oct. 2012 in the Denton Tx center. I was hired by one of the best CM. Shortly after starting the Mckinney Tx center was closed and merged into our center. Everything went to hell after that. My CM walked out. I was left with the employees from the Mckinney center that were just horrible. They were all late all the time and used language the was so unprofessional. The csr are that came from the Mckinney center was a complete joke. I reported to highers up, but it did not good. I even reported about the csr lying about timed worked. The area manager was the worst manager I have ever had in all of my working career. I ended up just leaving be things just got so bad at the Denton center. I really liked the job but not that center. That center had so many violation it was a big joke. I have never had a job that made me physically ill. Lincare needs to get their act together.

this company robbed me of a chance. i worked for the pleasanton office for lincare. it was a small office of 3 people. me being the 4th. i was the delivery guy. in the beginning everything was good. i noticed the csr and center manager were the best of friends which i felt weird about. i worked hard on keeping everything up to par. patients loved and they knew i could get what they needed. they never trusted the office for that. after a few words with the csr describing to her that she had an attitude i didnt like, the center manager sided with her big time. being theonly guy in the office, it was tough to get a word out, so i just shutup and worked. after a bout 82 days i was sent to a patient and when i returned i had my last paycheck and personal belongings to go. i didnt say a word. i just left. the whole company is nasty and the way they treat their patients is digusting. i was the only one good to those patients. DO NOT WORK FOR LINCARE!!! people with no class and no heart work there.

Hey fellow Lincare slaves.

I have a question for you-

Back in October when they were changing the payroll over and they did that cash advance thing and then took out payments from the next six paychecks, do you remember signing anything allowing them to do that?

In my state, it's illegal if there is no written agreement. I don't remember signing anything and neither does anyone in my office, so I'm just asking around.

Thanks.

their legal dept is going to open the door to 500 thous $ of litigation/u should know about how they watch the bottom line//after all, we work for a publicly-traded company, don't we?...we can stay, or go...it's the Capitalist way, signed, Sr Serv Rep