MDINR will rob you blind and then act VERY smug about it. My cardiology Doc has suggested I start INR testing once a month because my numbers are very regular so I call their CS person this morning to get the testing dates moved out. This lady argued with me and stated that I was NOT allowed to test once a month and that they WOULD continue to send and bill testing supplies for weekly testing...more than $200 per month. They are only interested in selling supplies and frankly couldn't care less about the patient.

DO NOT TRUST MDINR LLC
DO NOT GIVE THEM YOUR BANKING INFORMATION. IF YOU MUST,PAY THEM BY CHECK ONLY!The last month I used MDINR it cost me $100 for one month (including my copay to P.C.s office). MDINR stole $59.87 from my checking account. The month before that they took $191.65. No exaggeration. So, I called and CANCELLED my contrtact/services with MDINR. This was in August 2023. Here it is November and I just recieved a "statement", not an actual inviooce, declaring that I owe $20.39. I called and spoke Alsa on 11/8/2023 (customer service rep), and was told that I would recieve an actual invoice with actual dates and said services that were performed by MDINR. I DID NOT RECIEVE AN ITEMIZED INVOICE. Today is 11/22/2023 and I did recieve yet another nasdty gram stating that I owe $20.39. ????? This nasty gram also states that MDINR has been trying to reach me. Another LIE!!!
DO NOT TRUST MDINR LLC
DO NOT GIVE THEM YOUR BANKING INFORMATION. If you must, PAY THEM BY CHECK ONLY!

I have filled out the We Care dispute form and submitted same to your company wherein I have voiced my reason for concern, namely that Medicare was billed using the wrong credentials
and that my primary care physician did not order the equipment  provided by your company and that she flagged this as Medicare fraud. When I contacted your company in Lakecity Fl I was told that a manager would call me about this matter to clarify what happened. Three weeks have gone by and I have heard nothing back  from that office with the exception of a bill for my copay.I want to be clear about this I want those Medicare charges reversed and a return shipping label mailed to me for the return of this monitor. I have reported this to Medicare and made my point
to them about the wrong doctor prescribing the INR monitor and it is under investigation as of this writing.

I understand that mistakes do happen, but the lag in resolving of this issue is not tolerable.Please resolve this matter as soon as possible

For each of the last two days I've called mdINR to order transfer tubes which have not been part of our automatic order. I answer 7 automated prompts before being told their is a backlog with an offer for a call back. I answer more prompts for the call back but none comes.

Since my doctor will not handle my monitoring anymore because you demand it done weekly and he says he only needs it monthly (the Cleveland Clinic only tested me every 6 weeks with a meter when I first started in 2012) it clearly means you get more dollars from Medicare for over demanding tests. I also understand where you get your rudeness and lack of customer care, since your parent company is Lincare. I have not used your INR since November due to your test strips malfunctioning. I no further take warfarin and requested you to pick up the tester, but instead you continue to harass me with your robot voicemails after business hours. You were supposed to pick the meter almost 2 months ago. I would take it to Lincare 3 miles east of me, but since they taught you everything, they know about customer disservice, I know they would refuse to give me a receipt and quite honestly, I may be dumb, but I'm not stupid.

My dad was in need of weekly INR reading per his doctor. In the course of that it was advised by his doctor that he would no longer need it at home, to bring him in to the clinic for the test. So we informed LinCare of this the end of September, they came and picked up the machine in a couple of days. However, we kept getting billed. Usually two bills at a time. No attempts at verifying that the account had been cancelled and machine returned were successful. In November my dad fell and broke his leg, he passed away December 9, 2020. Still we kept getting billings from MDNRI. Called Lincare, they said they don't deal with billing would have to talk to MDNRI. Which we tried, without success. Finally got a hold of someone December 28th. She didn't act like she knew what to do and finally said "I'll tell "Regional" and have someone get in touch with you. NEVER HAPPENED! So in desperation, I contacted LinCare again. She said they could not do anything about it, but would contact them and let them know they need to contact us. NEVER HAPPENED!! We have received bill after bill, threat after threat. I have sent their letters back, I have tried everything I can think of and so has my sister. We received two more bills today, December 15th. ENOUGH IS ENOUGH!! My dad is dead, I was diagnosed with ovarian cancer in July, 2020. I do not have the stamina to deal with this poorly run and non caring company. THE MACHINE WAS RETURNED ALMOST SIX MONTHS AGO, AND THE ACCOUNT IS PAID UP! I want them to leave us alone in our grief! NOW!!

First, everything was going smoothly to get my wife her own INR for home use. Rep called for delivery and training, but my wife was in hospital, so unit was returned. You would have thought that they would follow up to see when she was released from hospital. So, I took it on myself to contact them to see what could be done to facilitate the second effort to get it delivered and trained on how to use properly use and report the findings back to company. After multiple attempts to find out the status of it, getting the phone runaround, I'm giving up and will see if another possible supplier that actually wants your business. Their customer service just set a new level of the worst possible service ever rendered.

This is one of the worst implementation's of a device I have ever seen. Why do we even need mdINR? I just need a tester, strips, tubes, and lancets which come in a kit from the manufacture. They are playing games and requesting I do more testing than my Doctor Prescribed yet hoard the supplies like we are children that can only have a few at a time yet the kit in the manual states it comes with 50. Plus it has calibration tests in it something they told me was done at Lincare yet the nurse opened a brand new device at my home? They are rude on the phone and force the manufacture and Lincare to take care of their mess and won't have a human call to talk about it. They need to be shut down and a different model used for home testing that is more like Blood sugar tests. Same with A1C!

I called to order extra INR testing equipment after a 5 day hospitalization. It was recommended by my doctor that I test every day to insure my INR results stabilize as they were very irregular while hospitalized.
I spoke to a woman named Passion, in your Phoenix (?) office after calling the regular INR reporting number, 800-231-2290. She went out of her way to be rude and insensitive during the call. Warning me that if I tested every day and needed extra equipment after the initial 30 day period, it would cost me . I asked her to send me the extra equipment and told her that there is no mail delivery in our rural town so the Post Office Box number MUST be on the package or our Post Office will return it to the sender.
1. She assured me that all of my equipment was always shipped via UPS or FEDEX to my house address on file. I explained that was not true, since I have received some in the mail in the past (which did have my P.O.Box on them.)
2. I requested that she enter my mailing address on my record with the P.O. Box #. (The shipment she THEN sent me following the call, came to my Post Office, NOT MY HOUSE ADDRESS, and WITHOUT the Box number.) The Postal clerk knows me and was kind enough to put it into my box.
3. Your clerk, Passion, told me she needed me to count the number of poke-devices I had on hand and then she told me she would mail me an order of 12 strips but only 10 poke-devices because they only come in packs of 10! I said the strips were useless without the poke-device and she said she couldn't do anything about that. She did , indeed, send me only 10 poke-devices and 12 strips!
4. On occasion I have had to use 2 poke devices and 2 strips to test as the machine came up error 5.

I recommend that you correct my information on your records to reflect my complete address on every package sent to me: Judy Jaaskelainen, 1420 Second South Street, P.O. Box 1118, Clarkdale AZ 86324-1118.

I also recommend that your clerk, Passion, receive a reprimand and additional training before she is put in a position to talk with any of your clients again. I am a retired Occupational Therapist and I would not have employed such a rude person to interact with my clients nor their families calling my office.

After contacting MDINR by telephone multiple times in regards to placing an order for the test strips, which I specified that I only needed strips, not the lancets and blood tubes which are on the permanent order on the MDINR app, which by the way is a joke in itself, after over three WEEKS have still not received my order- and been unable to check my blood because I am housebound and not received my strips! So, INR tells me I will have them that day or the next day every time. So, I call my post office. The post office is sending my strips back because INR has my address as a street instead of road. Big freaking deal, cause this is a small area, but anyway. So, I go into the app to change my address and can not get the option because I have orders pending, which I cant get! I call customer service at INR, which takes all my information and gives me a different number. I call that number and am on hold, with NO OPTION to select callmeback, for 30 minutes til my phone cuts off. So, now I am stuck trying to call INR back and tell them to send me the strips (for the third time now) and send it to a changed address, but I can not get anyone on the phone to change the dang address so that they may resend it to the road instead of the street and that maybe, if I don't DIE first, get my test strips in another week or two! If I could get out of the house or had ANY other option than this clown/joke of a customer service, then I would. All I want to do is change my address and get some strips! Also, still have had to pay the rent on the machine, even though no strips to use with it. Better believe they can get the BILL for the supplies to you in a very timely fashion.

After reading so many other customers' complaints about being on hold and no one ever answering the call, I FINALLY was able to speak to a real Customer Service agent. After adequately answering my initial question, I then brought up the point that the phone number given on the manual that came with the testing device placed me on hold for almost an hour. I kept choosing option #3, which was to speak with a Customer Service agent. The person who finally answered then told me that this number was only for reporting a result or ordering supplies, and NOT for speaking with Customer Service. He then gave me this number 888-975-2139 to call for Customer Service. Again, I was on hold for 45 minutes but eventually an agent answered and I was able to get my question resolved. I told her about the useless phone number and she said that was an old number, and associated with a third party service for reporting results and ordering supplies. I emphatically told her that shomeone needs to change the menu associated with that number 800-877-4910. I hope that this helps someone else avoid the extreme frustration that I have gone through.

Has anyone had ANY success or feedback from MDnir when you filed your complaint? Interest in joining together?

Worst company I have ever dealt with. Just received my coagu chek last Monday. Local nurse/trainer was great! Submitted my test results with the app and everything was great. Tried to send in my results today (one week later) and it would not send from app. Turns out they never billed me for initial training session and since I didn't pay they canceled the service. I called and could hardly understand the rep. My wife called back and who ever she got was very rude, although she did give us our account number so I could go online and pay the app still won't transmit my results.

The app works fine when recording my INR and submitting results to my doctor. However reordering supplies is a joke on the app and on the phone. I was down to one trip to test my INR. I was told order them when down to 3. The app said too early to order. It asks if I need strips to test, to which I answer yes. I verify my address, but a new order is never placed. Did this 3 weeks in a row. My last strip I get an error. I call customer service and ask them to overnight my order 1/28. They place an order, I get a tracking #. It was not overnighted. Tracking number states USPS is awaiting the pacakage . I call customer service. They said it was Sent out. I call the post office. Order never recieved. I call customer service, explain that the order was never recieved. They said it is a post office problem, call them. Ask if they would overnight strips if I pay out of pocket. I have Medicare. Not possible I am told, 2 boxes were Sent (12 strips) and I CANNOT receive any more supplies for 9 weeks, since I test weekly. I said the order was lost in my opinion. Not our problem, we Sent the order so your issue is with the post office. So now what???????? maybe they are hoping I hemorrhage, or get a blood clot or embolism.
After hours on the phone with 4 different reasons finally admitted that there was wondering issue with the app. But still no strips to test......

My husband has been using your company for several years and I his wife has been doing the testing—last month we got a letter stating our strips were reading incorrectly. I called & asked for more strips which were never sent. I explained that I was having surgery & would be unable to take him for testing & his Dr was in the midst of changing to private practice & would be closed for two months. I explained my situation to them and they were very rude to me & told nothing was wrong with my strips, if nothing was wrong with them why was the letter sent out. However after weekly conversations they finally told me if they sent strips they would be the same bad lot number. I had surgery & was able to finally get another dr to test my husband, to be told his pt/imr was out the roof on the verge of dangerously high. I called today & of course their notes of conversations are completely opposite of what was actually said, they indicated I stated I was taking him to a dr office which is a ballfaced lie. I will never use your monitoring service agai & will try my best to spread the word that because of your reluctance to send me new strips almost caused my husbands life! You should be very proud of your company’s ethics!! And the rude people you have working are certainly a case, God help a poor soul that has no one to fight for them!

When I started with your company many years ago, I was told that everything was covered by my Medicare. I lost my supplemental insurance last January. Then I come to find out you were billing them too. Got new insurance this Jan.!

today May 22, 2018 I received a nasty letter stating that I owe $413.20 and if I don't pay it they will send it to a collection agency. My medicare has been paying them every month. Also they keep sending me strips just about every week. I only test once a week. I called and told them I had so many strips I did not know what to do with them all. I am so far ahead I probably wont need anymore for a year!

I have never received a bill from your company in all the years I have been with you! Why am I receiving one now??? You need to fix your phone system! I have called and called and can;t get a live person to talk to. I have waited on hols for at least an hour every time I have tried to call.

I will not pay this bill. And if I continue to be harrassed I WILL report you to Medicare!! This letter states that you have been trying to reach me regarding my account. THAT IS A LIE!!! I have never once been contacted by you!

It seems someone better get their act together there. From what I have read here from others you have real problems on your hands! A reply to this message would be greatly appreciated!

Sincerely Yours,

Leigh A. Eckert
541 Furnace Hills Pike Lot 13
Lititz, PA 17543
(717)627-0959
Acct# 706-6269

I have just received a bill for $568.88 (due upon receipt) and insurance pending of $613.80! I was told I would only be billed $14.85 per month and that my BCBS insurance had been PREAPPROVED and not to worry about payment. I now have been calling for 3 days so many different 800#'s but automatically placed on hold and no one ever answers. I decided to talk to my heart Dr office yesterday about this and they are going to try and see what they can do. This machine only costs $545.00 on line but "only ships to medical facility" but they are billing BCBS/me $280.00 per month rent!!.

Company will not provide me the address to return equipment and cancel service. This borders on medical fraud.

this is the worst company to get thru too, they sent me the wrong strips 2 times and told me to throw them away what a waste of money I sometimes have to test 2 times a week was told they send 6 no matter how many times your Dr.tells you to test you can get one complementary 6 pack after that if too soon its $57.00 for 6 if I have to test 2 times a week I will go to blood lab for second test I have CHF you can get 50 for $190.00 on a medical site.

This is the worst company to try and work with they sent someone out who knew nothing about the machine then to make matters worse sent 2 orders with the wrong strips told me to throw them away what a waste.. My Dr wants me to at times test 2 times a week I have CHF and a valve they tell me they send 6 strips for once a week testing and you can get one courtesy pack sent then if its too soon they want $57.00 for strips you can get 50 for $190.00 on line . I may just do my second test at the hospital not giving them money

The office in new windsor ny is very disorganized and they over work employees. The manager gives opportunities to the employees who do not work hard enough. The pay is ridiculous..everyone gets paid the same hard work and easy work. You have to gossip and be a brown noser to the center manager in that location in order to be a sales rep .. some rules apply to certain people and some dont . When corporate visits the manager acts nice to us and when they leave she is back to her rude non chalant ways... its not a professional atmosphere for those who are serious about the company. The company has so much potential and the manager needs to grow up and stop favouritism. She is a bully to those that are working and for the other employees that slack she is afraid to say something. It is a joke to work there and the only reason is the manager.

I was told in June that I was covered 100% by my insurance due to me having a mechanical valve, i.e. having to take Warfin for the rest of my life meaning having to have my blood checked monthly possibly weekly.

My insurance is getting charged for Specialty Doctors Office Visits for when I call in my INR results, crazy $ amount.

This company does not return calls, emails etc. I just want the machine out of my house and I can go back to a Lab to have it done wait about an hour and pay nothing, yes the machine was nice and convenient but not with this company, very poor.

Have been a customer for 8 years, and have always had a 15-20 minute wait time when ordering materials. Lately, however, I have to wait over 30 minutes to talk to a representative. Can you imagine how irritating it is to hear your automatic recording every 30 seconds saying ..."we will be back in a moment" over and over for over 30 minutes when I know it is not going to happen.

Today, I called to order materials in addition to strips, and had to wait 51 minutes. Is this what you call customer service?? Is there a more direct line I can call to get replacement materials that you will immediately bill me. Blood clots are a serious business, and your materials are necessary to monitor my INR readings. I wish you would take your business more seriously and improve your telephone system.

Have been on hold attempting to get test strips 3 times today for a total of 60+ minutes. Have not heard a human during this entire time
Folks can spell support but the meaning escapes them. Anyone suggest a good inr service provider? Oh, I forgot I also tried, service company numbers. All busy or sent to hold. Do not believe that my PCP recommend them, one strike on him!

I was very unsatisfied because I was being charged for things that I didn't think I owed. I asked them to come pick-up their stuff as I wouldn't do business with that kind of company. They promised to call me to arrange a pick up time.

Instead, they showed up un-announced when I wasn't there. They persuaded my 70 year old wife to let them into the house. I have a drawer full of many medical things (which did include, among many others ) their stuff. My wife professed having no idea what stuff was their's and what was mine. They opened the drawer and pawed through everything. My wife knows they took back stuff, but has no idea what they took. They did not leave any kind of list of what they took. I don't think this was a crime, but I think it was close.

Upon calling the company I received 1 polite response. The final callas anything but polite or professional in my opinion.