On the date 31/03/2020 my extraview didn't wanted to connect to primary decoder and i phone in to dstv customer care and spoke to the lady name Caren.I explained to her my problem and she then tried to fix it from there side but failed to do so and she then told me that there is a problem with my wiring at home. She then recommend a technician and he then came to my house and made as if he was fixing something and also failed to fix the problem he told me that there is a problem with the decoder and have to take it in to dstv for replacement and charged me R500 because he told me that my splinter was faulty but when i investigated my old splinter was still inside the ceiling.I then went to dstv with both decoders and the lady who helped me said that it was only a setting that she did and questioned me how did the technician not see this because it's part of his job.When i arrived at home i realized that my dstv eye was missing and phoned the technician he then told me that he have it and will bring it back but still didn't do so.I tried to phone him again but doesn't answer his phone.Can you please assist me in this matter.
Joanne Fredericks id number 8601310212086 cell number 0760455679

How does multichoice send customers msg like this come back to DStv n pay for one month only R250 n no reconnection fee send only the 23th of March I called the call centre n they say yes u pay for one month I paid n was disconnected on the 6th April n when u call the people are useless the give u a round around n the last on tells me it was a special for March only but they send u on the end of March I ask to speak to a manager and she put me on hold for 30 mins so I must end the call bunch of lies n stupid people that work at multichoice

I have been requested to pay R465 gor services not rendered by Multichoice
Ref
41601379
I want my money back

Due to the Covid19 pandemic we are experiencing i understand we were given options to make use of the self service options but quite frankly i have not had any joy from all those services, 1stly i tried the dstv now app nothing worked, 2ndly i used the Whatsapp number its even more useless, 3rd on the list was the live chat the only thing it asks for is the email address but theres never a response to my actual query and lastly i called the contact center and after 30 minutes of holding on and listening to the lousy music and non stop notifications i was told by a consultant that they are offline and i must try the self service, knowing very well the poor service your self service offers i was infuriated. my question is if you know your call center is offline why do you keep customers holding for so long only to be told sorry we cannot help you and not rather have a automated machine advise of the issue or are you guys making money aswell out of our airtime, number 2 how am i supposed to be assisted if all you self service options are not helpful at all. funny that when we go make payments systems are never offline, so you are quite happy to accept money from us but not to assist with any queries. i am not happy at all

Hello I'm in price lock with dstv which is R590 per month but everyone when my statement arrive I must more than R1000 when I call dstv the say they will fix it but still it's the same every month please help me here

I am deaf but I don't think that is the issue. The music is so loud in the movie that you cannot hear the actors speaking. I find this very frustrating, when you cannot hear the words Maybe the hearing aids does pick up the loud sound first. My 2nd complaint is why do have subtitles only on certain channels? We, deaf people, also paid for DSTV .Please consider us as well.

Thank you.
June Neuhoff

Good day,

I very unhappy with the services we are giving from Multichoice. We experience this problem since last year September. I spoke to one of the consultants this morning as she could not help with my problem. I ask to speak to a manager however she inform me that she will see if she can get me a team leader. I was holding on the line for plus minus 28min. I called back at 13h21 a consultant Kimberley assist me. She explains to me that we are paying PRO-RATA(REALLY)-On the 27 of December we were owing R640.00, whereby there was also a deduction of R489.00 and R549.00 from a account they only knows because on my bank account there was no deduction which was reversed. So now we are owing on the 27-12-2020 a amount of R640+ R549.00 ONLY U GUYS WILL KNOW. On the 28-12-2020 I made a payment of R720.00 which according to me is my monthly payment,only to find out its not. And the said part each and every consultant is giving they own story. Since December I called every week and until today this problem is not solved. Luthando one of ur consultants promise high and dry that they will call us back and the customer service is one of the POOR SERVICE I GOT. UNTILL TODAY NOT ONE OF DSTV CONSULTANTS CALL US. I WILL NEVER EVER RECOMMENT ANY ONE TO TAKE OUT THE FRAUD PRICE LOCK.

I made payment on the 1st March 2020, with a reconnection fee as well, however I've been disconnected thrice in this month with Multichoice claiming that i did not make payment at all even though I've sent proof of payment thrice.
the beauty of it all is that I've spent more then R300 airtime to speak to the very "helpful" agents just to get my service reconnected, but they were all useless.

I want someone from management to give me a call on 068 510 5501

lets see if I'll get this call back, if not....i'll know what to do.

Overcharged - awaiting refund - no feedback from Multi choice for the past 12 days.

Customer Reference Number : 90617948 - I171.

Please refund my premiums for which i was overcharged for for more than 12 months.

28/02/2020- Spoke to Maxine - checked my account - informed me i'm charged PVR - incorrectly - should be non-chargeable -
matter escalated - I will receive communication from Multi choice wrt the matter.

06/03/2020 - Follow-up on progress - spoke to Yamkela - who spoke to Alutha Antoni - Team Leader - no feedback on escalation -
was informed i was overcharged for more than 12 months - but no feedback from the relevant department. Was
asked to call back in a few days.

11/03/2020 - Follow-up on any feedback - spoke to Vumile - no feedback on escalation - asked to speak to a Team Leader - was
told they are all in a meeting - should call back after an hour.

I please require my billing issue to be resolved as well as money be refunded by Multi choice - I have left my contact details with ALL the above mentioned agents - am waiting for someone to contact me with the relevant and correct feedback as the call centre agents are not equipped to deal with these types of inquiries and team leaders are unwilling to speak to clients on the phone.

Awaiting eagerly to hear from you.

Regards
Ms.Simon

HI,

9302105217088

I have taken a deal with DSTV the price Lock together with the Dish. Please note that the installer did not get paid as yet because there is a confusion on the plan taken. Please note I have made several calls and up until now have not received any response. Spoke to the Manager Sibongele and he promised to resolve and revert. If this is the way a customer is being treated then I want to be released from price Lock if this is not sorted out timeously.

CONTACT NO 0681148349

In December 2019 my DSTV Compact subscription amount of R396 was paid by my brother who used the FNB Banking app for the payment. That was for December. My monthly payment date is usually on the 5th of every month.

For January 2020, I paid a subscription amount R200 on the 30th of December 2019, as that was the price I was offered by DSTV if I paid my account earlier than the 5th (before the 50% cut-off promo date of 31st of December 2019). This is not the underlying issue as acknowledged by Multi Choice agents.

On the 6th of January my services were unfairly disconnected. I made multiple calls to the DSTV agents which I was then reconnected.

But then my services would then be disconnected and reconnected 2 more times in January 2020.

So on the 6th of January 2020 the amount of R396 allegedly reversed back into my brothers account. (BUT MY BROTHERS FNB BANK STATEMENTS FOR DECEMBER 2019 TO JANUARY 2020 HAVE NO REVERSED TRANSACTIONS BACK INTO HIS ACCOUNTS). WE SENT THE BANK STATEMENTS AS PROOF TO [email protected] and the were acknowledged by DSTV employees.

What is more frustrating is the INCOMPETENT DSTV CALL CENTRE AGENTS WHO CLEARLY CAN'T HELP CUSTOMERS EVEN WHEN THEY SEE PROOF OF PAYMENT.

I have probably spent more than R100 since January calling their agents who are clueless and I cannot even get their supervisors, head office or payments departments contact details.

Now I'm getting calls from their DEBT COLLECTORS saying I owe them money for services which I already played for.

I did not pay for my February subscription as the amount was inflated/over priced by R200 (R600 for compact plus R50 for reconnection).

I have made multiple calls this week for them to fix the issue, the is proof of payment and my DSTV APP shows a 2 reversals (into FNB and back into MULTI CHOICE immediately). Which I'm amazed how their agents cannot see this on their system if I can see it on my DSTV APP.

THEIR CALL CENTRE AGENTS ARE REALLY UTTERLY USELESS. All the can say is they will "ESCALATE" the issue and I will probably get no feedback until I make another call to another agent starting all OVER Again, AND BEING PUT ON HOLD FOR MORE THAN 20 MINUTES PER CALL (**RIDICULOUS** Airtime is not free).

Still waiting for help/feedback on my payment date the 5th of March 2020.

Good Day Mark,

I trust this email finds you well.

I am writing this email to you as I am receiving no assistance from the call centre or the management team.

So my husband is the account holder here, but I do the payments every month, so our payment date is the 2nd of every month and last month I made payment of R650.00 for the month of February via FNB internet banking.

I normally make payment around the 24-25th monthly but my payment date is the 02nd as mentioned above. Ever since I made the payment last month for the month of February my services have been disconnected every single week and then I have to call in, help one of the consultant trace my proof of payment, allocate it to the system and then reconnect my services.

This morning I woke up, my services were disconnected once again, oh and bearing in mind im on compact plus so the payment amount is R490.00, I paid R650.00.... Anyway, I called in a few minutes ago and spoke to Msizi Reuben Malinga, who managed to pick up my proof of payment, and then advised me that I must pay an amount of R691.00 to reconnect my services and advised that from the 24th to the 24th is a month, however my payment date runs from the 2nd to the 2nd and the payment I made in January of R650.00 is supposed to cover me until the 2nd.

I then asked him why he is giving me a new payment date, why is he changing my payment date and he was giving me the same story of the 24th to the 24th and once again I will say that my payment date is the 2nd and not the 24th.

I then asked to speak to his manager, he put me on hold for a while, and came back to me stating that his manager advised that they will not speak to me but to my husband as he is the account holder, the more I explained to Reuben that yes my husband is the account holder, but I do all the payments, my husband does not have a clue what is happening with regards to the payments, I then asked Reuben to give me his managers details so I can speak to them directly and explain this to them, Reuben refused to give me his managers details.

May you please look into this matter and have my services reconnected, because I am definitely not going to be ripped off by paying R691.00 to reconnect my services when I have paid until the 02nd of March.


Awaiting your urgent assistance.

Good Day,

I trust this email finds you well.

I am writing this email to you as I am receiving no assistance from the call centre or the management team.

So my husband is the account holder here, but I do the payments every month, so our payment date is the 2nd of every month and last month I made payment of R650.00 for the month of February via FNB internet banking.

I normally make payment around the 24-25th monthly but my payment date is the 02nd as mentioned above. Ever since I made the payment last month for the month of February my services have been disconnected every single week and then I have to call in, help one of the consultant trace my proof of payment, allocate it to the system and then reconnect my services.

This morning I woke up, my services were disconnected once again, oh and bearing in mind im on compact plus so the payment amount is R490.00, I paid R650.00.... Anyway, I called in a few minutes ago and spoke to Msizi Reuben Malinga, who managed to pick up my proof of payment, and then advised me that I must pay an amount of R691.00 to reconnect my services and advised that from the 24th to the 24th is a month, however my payment date runs from the 2nd to the 2nd and the payment I made in January of R650.00 is supposed to cover me until the 2nd.

I then asked him why he is giving me a new payment date, why is he changing my payment date and he was giving me the same story of the 24th to the 24th and once again I will say that my payment date is the 2nd and not the 24th.

I then asked to speak to his manager, he put me on hold for a while, and came back to me stating that his manager advised that they will not speak to me but to my husband as he is the account holder, the more I explained to Reuben that yes my husband is the account holder, but I do all the payments, my husband does not have a clue what is happening with regards to the payments, I then asked Reuben to give me his managers details so I can speak to them directly and explain this to them, Reuben refused to give me his managers details.

May you please look into this matter and have my services reconnected, because I am definitely not going to be ripped off by paying R691.00 to reconnect my services when I have paid until the 02nd of March.

Awaiting your urgent assistance.

From: Lebogang Raseala
Sent: Thursday, 06 February 2020 11:55
To: FreshDesk Notification email <[email protected]>
Subject: RE: RE: complaint [#10333273]

I’m frustrated with the service from the call centre, the gentleman I just spoke to lied and said his system is giving him problems he just called IT department to assist, then he rerouted my call to the cancellation department.

I have requested for the QA department to quality assess my calls from December and tell me if that is the type of service that Multichoice/DSTV should render to its clients

My service has been disconnected again.

I spoke to a guy from Price Lock and advised me that I’m in credit with R300 and reinstated my account to debit order.
Please be aware that should Multichoice debit more than my monthly subscription”R1047” I will reverse the amount and pay what is due, and should the problem persist I will request all the call recordings and take the matter to the ombudsman

I’m currently speaking to Pinky hopefully she will help

REACTIVE MY SERVICES




Warm regards,
Lebogang Raseala



This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: Lebogang Raseala
Sent: Thursday, 23 January 2020 14:22
To: FreshDesk Notification email <[email protected]>
Subject: RE: RE: complaint [#10333273]

Y’ello

I’m currently on call with one of the consultant, she is escalating the matter to price lock
Ref: 53497239-i317
Please see to it, the incorrect billing is resolved



Warm regards,
Lebogang Raseala



This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: Lebogang Raseala
Sent: Friday, 17 January 2020 14:17
To: FreshDesk Notification email <[email protected]>
Subject: RE: RE: complaint [#10333273]

Can my services not be disconnected again



Warm regards,
Lebogang Raseala
a


This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: FreshDesk Notification email <[email protected]>
Sent: Friday, 17 January 2020 13:23
To: Lebogang Raseala
Subject: Re: RE: complaint [#10333273]

________________________________________
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email [email protected] for a copy.
________________________________________
ENQUIRY REFERENCE NUMBER : 9610382
Dear DStv customer,

Thank you for your e-mail. We apologize for the delayed response.

Please note that services are active for the following devices:

A302248106 - 1064785479
A302247971 - 1064785477
H002038446 - 7016776332
A302170963 - 1063927075

If your services are still inactive please provide us with the smartcard number so that we are able to assist you.

Should you require any further assistance please do not hesitate to contact us.

Kind regards,

Puleng Molotsi
On Fri, 17 Jan at 8:18 AM , Lebogang Raseala
My services has been disconnected again , please reactive


Warm regards,
Lebogang Raseala



This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: FreshDesk Notification email <[email protected]>
Sent: Monday, 13 January 2020 11:33
To: Lebogang Raseala
Subject: Re: RE: complaint [#10333273]

________________________________________
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email [email protected] for a copy.
________________________________________
ENQUIRY REFERENCE NUMBER : 9271164
Dear DStv customer,

Thank you for your email,


Our records indicate that you received assistance with your query. If you require further assistance in this regard, please inform us by return e-mail


Kind regards,

Conny Ramathoka
On Mon, 13 Jan at 8:04 AM , Lebogang Raseala
Lebogang Raseala
My services have been disconnected yet again please FIX THIS


Warm regards,
Lebogang Raseala


This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: Dcc <[email protected]>
Sent: Friday, 10 January 2020 19:55
To: Lebogang Raseala
Subject: Re: [EXTERNAL] RE: complaint [#10333273]

ENQUIRY REFERENCE NUMBER : 9067186
Dear DStv customer,

Thank you for your email and we apologies for the delay and any inconvenience caused during this time.

Please kindly note we have reversed all the reconnection fee incorrectly charged in the account and below we have attached statement for November and December since we bill you in error and your January statement will only be available February.

You may manage your account by downloading the Dstv now app by clicking on the following link https://now.dstv.com/

Should you need any further help, feel free to contact us.

Kind regards,
Clara Photwane
On Fri, 10 Jan at 11:10 AM , Lebogang Raseala
Y’ello


I am not a happy client at all.

Please look at the calls made to the company from late last year November till to date and QA those calls and advise on the service that has been rendered to me.

I have a very huge problem with the billing on account, please go through the account rectify the amounts as I don’t owe Multichoice/DSTV, and credit the account back.

I do not want to see any reconnection fee allocated to the account.

I have 4 decoders
Two price lock for R499 per month
One extra view at -+ R49 not R95

I spoke to a consultant I was promised to receive a detailed statement from the”MANAGER” within 24hours I’m still waiting and tickets have been locked for the billing to be rectified, but nothing, but wait my services are quick to be disconnected.

I do not want to be calling in around the 2nd 3rd of every month explaining to all consultant what has transpired, everything should have been captured and all the consultant has to do is a follow with the billing department.

REF: 65413950, I have downgraded the plan for 1 month (Nov) which I paid end oct R255, I upgraded back to Compact Dec which I paid R 550 end Nov. I paid 15 dec for Jan and I paid 21 Jan for Feb 2020. I have sent proof of payments and I called the customer service department 7 times since Jan. Everytime I am told the payment will be allocated and the dish is reconnected. Few days later same story, Dish is disconnected, I call they find the payment and allocate the payment as told, but not really happening. This is very frustrating that consultants are so incompetent to do they jobs, the supervisors are never available. you are told they cannot make outbound calls. ID: 8309280104081. Contact no: 071 3658913. I have enough can someone sort out this account immediately and they still charging me reconnection fees as if I did not make payments on time.
Diane Adams

REF: 65413950, I have downgraded the plan for 1 month (Nov) which I paid end oct R255, I upgraded back to Compact Dec which I paid R 550 end Nov. I paid 15 dec for Jan and I paid 21 Jan for Feb 2020. I have sent proof of payments and I called the customer service department 7 times since Jan. Everytime I am told the payment will be allocated and the dish is reconnected. Few days later same story, Dish is disconnected, I call they find the payment and allocate the payment as told, but not really happening. This is very frustrating that consultants are so incompetent to do they jobs, the supervisors are never available. you are told they cannot make outbound calls. ID: 8309280104081. Contact no: 071 3658913. I have enough can someone sort out this account immediately and they still charging me reconnection fees as if I did not make payments on time.
Diane Adams

Ref: 65413950, I made EFT payment Oct, nov, dec and 21 january for February 2020. I have sent proof of payments and called in 7 times speaking to the consultants, who clearly do not know what they doing!, they advise they will allocate the payment and 2 days later (dish off). I am having endling issues with DSTV service and the incompetence of the staff, there is never a supervisor available and they tell you they cant make outgoing calls. I had enough, I pay even before my payment date and I am being penalised for this. There is no customer service offered at all. I need you to sort out this payment allocation immediately and they still have a nerve to charge me reconnection fees, but they did not allocate the payment really.
Diane Adams

My nameis Ms NP Macingwane i.d 7005270336086 mobile 0742290999/0796571167

I have an arrangement with price log and I've paid R1 500-00 on the 7th of February 2020 and multi choice its having a problem to connect my DSTV.

Only one person manage to help me Nomzamo others were rude to me and put me on hold and drop their phones.

I am still waiting as they told me its a technical problem which i don't understand.


Kind regards

Petunia

I called your offices to change my banking details and also advise there will be an unmet. They update my banking details and advised me that they will dd on 26/02. The following day I get a missed call. I call back and they just want to confirm that all is in order. I once again confirm my details - again this consultant advised the next debit is 26/02. Then I received a message to say they are going to cut my line. I call them [speak to Lebogang] who says it's better to do an immediate debit to go off on 04/02-
I don't have to worry about anything all sorted. Today is the 5th and I get a message to say my line is cut and I have to pay a reconnection fee. WHAT THE HELL IS WRONG WITH YOUR CUSTOMER SERVICES. CAN'T THEY GET THIS RIGHT. I LET A MESSAGE WITH CHRISTOLENE FOR HER SUPERVISOR, NELLIE SIZWE TO CALL ME TO SORT OUT!!!! CAN SOME CALL ME TO SORT THIS OUT PLEASE. BESIDE ESKOM BE SO DISRUPTIVE I FIND THIS EXTREMELY IRRITATING.........

My name Is MS Matlala with the ID(6902210330081) I applied for price-lock in November 2019.The decoder has not been delivered even now. I have escalated the matter on multiple occasions. I even drove to the DSTV offices where I was put in contact with Zodwa Nkabinde, the sales supervisor. She committed to resolving the matter. I made a follow up with her telephonically and on email. She responded once and subsequently ignored all my emails. It is now 05 February 2020 and the decoder is still not delivered.

It is based on the grounds above that I am sending this as my cry for help.

My details are:
Name: MS Matlala
ID: 6902210330081
Tel: 0823760393

Trying now since December to get my billing sorted out. Black Friday deal of R799 with 2 xtra view decoders should be billed at R894. December bill R1000, January bill R1004. Logged 2 refs with DSTV self help 8471385 on 06/01/2020 and 10901066 on 31/01/2020. Still waiting reply. Also logged a call centre ref 12922841/i289, no reply with an agent Thapiso. Yesterday i called the call centre again and have spoken to Nthando at about 11-11h10. Confirmed that i`m under contract but billing is wrong will escalate. No one came back yet.

I`m trying since December to get my contract fees updated. Opted for yhe black Friday deal plus an xtra view, which should amount to a total of R894 per month. Beginning January my Bill was R1000, and February R1004. The DSTV help centre does not come back to you with info, REF`s 8471385 and 10901066 logged approximately 2 weeks after each other. The following call centre ref was also issued, after a week of waiting on the second ref from dstv help centre 12922841/i289.

The worst service ever@!!!!!!!!
i have been on the call with dstv for over 2 hours with absolute no joy. i paid my account and the lady asked to send proof of payment to [email protected] and i did just that and thereafter she said hold the line she will check and cuts the call on me.

Dstv has a watsapp number but its a complete waste of a time.
i am disgusted with your services and such a big company to give such poor service.

i will be putting you guys on hello peter.
02673

On the 29 December 2019 I check my account and it was written that I must pay R87.00 which I paid at Pep Store but today 05 January 2020 the account was disconnected and when I check my balance it written that I must pay R130.66 which I paid at Boxer Store. My Package is DSTV Access which is R105.00 so I have to pay over R200 now. I tried to speak to agents but they were not helpful at all. Can someone explain this bad service as this is not the first time please!!! My contact details: Kgalalelo Abram Mmoloke ID No:820311 5468 086 email address: [email protected].

In November 2019, price log decoder was delivered, never ever installed. I cancelled price log, they still bill me every month of services not activated. The decoder was fetched from my house.
I am calling every day to customer services, the escalate the message but no one of price log is getting back to me.

PLEASE RECIFY MY ACCOUNT, I DO NOT OWE YOU, I DO NOT HAVE PRICE LOG SERVICES. PLEASE REVERSE THIS PRICE LOG FROM MY ACCOUNT.

WHY CAN NO ONE HELP
LYNN 082 8595632