I have been waiting since the 24 November for my explora as of yet nothing . And after R 1000th in calls I'm non the wiser it looks like I am going to have no option but to cancel my 2 subscription with dstv and go over to top tv

Why put on Baywatch which is an old shit program was shit then and still is now i got dstv for impractical jokers, scare tactics, panic button and total blackout now nothing that intrest me anymore

Why put baywatch on an old forgotten program that was shit then and still is now. I got dstv for impractical jokers and scare tactics total blackout now nothing all my favourites gone

My service was suspended without any notification last Saturday. I got a sms the previous Friday after which I contacted the call centre. The lady advised me that SMS's were send out in error and that my account was R55 in credit.

After my service was suspended I contacted the call centre again on Saturday morning missing an outing with my children to sort out the issue before the rugby that afternoon.

The call centre advised me that they have not received my payment for September which I find unacceptable as i have been paying from the bank approved beneficiary list for the past 8 years with no changes. They did receive my previous months's payments paid from exactly the same beneficiary list?

I forwaded them proof of purchase, confirmation from the bank that payment went through and the bank statement number on their account to go and look for the payment with no success?

I have made at least 10 calls to the call centre and 10 mails to various departments with no joy. Once again they disconnected my service this morning without notification even after I send the proof of payment.

It is absolutely shocking to see that a enterprise like Multichoice fails to find proof of payment over a period of 30 days and then inconveniencing a client for over 10 years by just disconnecting the line.

Up to date I have received not once mail, phone call or communication which I find appauling to say the least.

I trust this mail will find the correct person to assist me as a valued client.

Kind regards

Peter

0832277424

Incorrect dstv package given which was not agreed upon. Dstv disconnected and then had to call again for them to reconnect. Was told had to pay now R180 to put on until the 06 October 2015 and then pay again for the new month. But in conversation with consultant their was agreed to pay a certain amount that will give me coverage until the 06 October 2015 when I must pay normal monthly fee for new month. This is unacceptable and very bad client service. Extremely dissatisfied with service given and inefficiency of consultants working there.

Good day

I Phone DSTV call centre to find out what the amount was that I have to pay for reinstallation. The agent told me R630.00. I asked her if I pay this when must I pay again so he told me the 1st of Sept.2015 (can't remember the agents name) I paid the amount of R630.00 yesterday when I got home 17/08/2015 my son told me the dstv is off I phone the call centre and they told me the account is in arrears, I can't see why my dstv was of for 2 months and not once they called and say it is in arears and I must pay a certain amount. Can't see I pay R630 for not even 1 month. My husband thinks of disconnecting the dstv we can't keep up. Can't pay so much for so little time. If the agent told me I must have payed the 1st of August again I would have waited and pay the 1st of August 2015 and pay the reconnection fee with at least the dstv would still be on now. They told me last night the suppervisor would call me and the person never did.

Thank you

Zelda

On May 25, 2015 1:10 PM, "elvena martins" <[email protected]> wrote:

---------- Forwarded message ----------
From: "[email protected]" <[email protected]>
Date: May 22, 2015 7:20 AM
Subject: Re: Complain urgent feed back [#6499740]
To: <[email protected]>
Cc: 

GET DEBIT ORDERMANAGE SERVICESUPDATE DETAILSVIEW STATEMENTS

Dear DStv Customer 

CASE NUMBER: 6499740


Thank you for your e-mail which is important to us. We will attend to your e-mail and provide you with feedback shortly.


Please do not reply to this automatic response.

Best wishes.

The DCC Enquiries Team  

For more info on MultiChoice services and products press the OK button on your DStv remote  and select Easy Info.  To transact on your account dial *120*68584# or visit DStv.com for Self Help.  

 



NMS Insurance Services (SA) Ltd is underwriter of the Decoder Care Contract

 




----- elvena martins Wrote -----

My daughter phoned in on the 5 may 2015 because she is in charged of the account and the debit goes from her bank account she reported....my debit order did not go of I and then i also wanted to to down grade to a lower package i spoke to siphesihle mnube  the consultant and he said the debit did go off on his side, and if not i must wait till it disconnect and then phone in to down grade and make a Manuel payment  I waited and it went off on the 17 May 2015,  so I phoned in  to tell them it has been disconnected and and then I also want to do a down as per discussion with Siphdsihle the   package of R99 that he emailed me so the Lady told me that I should pay an amount of  + -R450 first before they can connect the service I was so shocked.....I  did what I was told to do now I have to pay this amount how could I have been fooled like this and pay for someone else's mistake I was never informed on the first call I need answers I asked to speak to the manager all she said to me I just have yo pay that's it its not their fault I was trying to explain to her what happens she I was advised wrongly by her team member with wrong information she just dropped the phone in my ear... And didn't even bother to phone me back and now I must pay really  its not the first time that this happening and all i do is pay and pay and accept all this rubbish.....this is just to much really its  getting to much for me now its  fucken frustrated for me and stupid how the hell could it be my fault and I spend so much money on phone calls without being assisted properly and what kind off managers are you having who screams on people over the phone and drops it so disappointed please get competent stuff I will take this matter to the highest level if I don't get proper assistance  urgently.                    
Regards
Russell 
ID 5812215055081
0718725984 
1010 Sonneblom str 
Toekomsrus
Randfontein
1759

My daughter phoned in on the 5 may 2015 because she is in charged of the account and the debit goes from her bank account she reported....my debit order did not go of I and then i also wanted to to down grade to a lower package i spoke to siphesihle mnube the consultant and he said the debit did go off on his side, and if not i must wait till it disconnect and then phone in to down grade and make a Manuel payment I waited and it went off on the 17 May 2015, so I phoned in to tell them it has been disconnected and and then I also want to do a down as per discussion with Siphdsihle the package of R99 that he emailed me so the Lady told me that I should pay an amount of + -R450 first before they can connect the service I was so shocked.....I did what I was told to do now I have to pay this amount how could I have been fooled like this and pay for someone else's mistake I was never informed on the first call I need answers I asked to speak to the manager all she said to me I just have yo pay that's it its not their fault I was trying to explain to her what happens she I was advised wrongly by her team member with wrong information she just dropped the phone in my ear... And didn't even bother to phone me back and now I must pay really its not the first time that this happening and all i do is pay and pay and accept all this rubbish.....this is just to much really its getting to much for me now its fucken frustrated for me and stupid how the hell could it be my fault and I spend so much money on phone calls without being assisted properly and what kind off managers are you having who screams on people over the phone and drops it so disappointed please get competent stuff I will take this matter to the highest level if I don't get proper assistance urgently.
Regards
Russell
ID 5812215055081
0718725984
1010 Sonneblom str
Toekomsrus
Randfontein
1759
________________________________________

While flipping through the channels only to find repeats and no new movie this is so sad and we pay 800 a month not happy Regan Leeuw [email protected]

It seem as if DSTV have extreme financial problems !! Most of all programs are repeated for a couple off years now. I do not think it is worth any more to be connected to DSTV , and the sport is no issue any more due to the quota systems .
DSTV want everybody to upgrade to the new Explora but do not want to refund the old, a bad thing for the enviroment as where are the old decoders dump then.
Every body , please respond so that we can get proper TV channels and not OLD REPEATED programs.

After many years my decoder had bonged out I paid for a replacement and three decoders later no workig decoder.i have to go back to n1 citty again .decoder date 1 jan 1970 then harddrive not working and other functions not correct. This is the third one in a row.
My warenty is not beeing extended I payed for a working decoder and I have not got wat I paid for.

To Whom it may concern

I woke up this morning with no DSTV I then went to my messages and found a message

that we really miss you and that I must pay R665 and a reconnection fee.

Well if you look at my account history for the last six months you will see I have had nothing

but problems due to the incompetence of your account department.

I am most disappointed and the quality of DSTV is not worth R665 so you tell me is it time to say

goodbye? Without the account problems maybe I would put up with the repeat programs and nothing

really worth watching night after night.



From

We would like to lodge a complaint in to the service we received over the past weekend.Firstly we pay our dstv account via electronic payment not on debit order.We always pay more and was +- R40.00 in advance with our last payment.We were one of the lower packages + - R100.00 per month.We had friends over this Saterday that wanted to watch the rugby,my wife upgraded to the premium package for a day.The cost thereof was confirmed R21.00 by the operator.We all enjoyed the game and the next day before 12h00 my wife phoned dstv' call centre and they down-graded us to the lower package again.All went well until Monday morning or maybe sometime during the night-dstv cut us off.We went to the local service provider and asked what the problem was-They told us we have to pay a reconnection charge of R56.00 if we want to be connected again.When we called in to upgrade we asked the operator at the call centre to use our credit of R40.00 towards the upgrade for the night.We are not willing to be ripped off as the funds were already in the dstv account and they never gave us any warning that they will cut us off because we don't have sufficient funds.This to me is absolutely appalling.Maybe hopefully dstv will respond and reconnect us.My name is Herman Meyer 0826626706 or my wife 0713860470 Daleen. We are not very happy and have been dstv clients for a long time.....

bad service i dont get why i should use my airtime if dstv is the one with the problem and worst of all after wasting my airtime i still get no help