two month back I could not pay my dstv butt it I stayed on for who know how long before it went off at the end off the month I paid my dstv for the month and no one said anything about paying more so today they switch it off and say I must pay another r500 so before they will switch it on after I did not ask for it to stay on I have payed for my dstv for this month if you did not switch it off its not my problem or is that the only way you can make money by ripping people off I want my dstv on that's what I payed for end off story

I did a self service request for upgrade on the 15 of May 2016 from compact to premium. The request was never implemented the same day. After having made my normal monthly payment for compact as the upgrade was not done, first week of June I receive an email that says my account is owing and it will be disconnected if I fail to pay. I checked on my TV and find that the upgrade has been done but I don't know when was it done.

My concern: There is and there was no communication at no point that my request is being received, being processed or is implemented. Ther was also no communication as to when was implemented and how much I have to pay after my upgrade.

Legally in terms of consumer rights Multichoice has to communicate with me on all these points above.

Poor Service, violation of consumer rights and ill treatment of customers: after having figured out, I called their call centre, asking the for information as to when did they implement my request to upgrade to premium I made on the 15 of May 2016; the response was that they did it the same day. This was not true because I could not watch nor record the movie and a show I wanted to on Mnet. I asked for a proof and they said they don't have.
I requested an email confirming that they implemented my request on the same day the lady called Elizabeth a supervisor at the call centre said she will email and I never received such email up to today. I insisted that I need to speak to any superior she reluctantly said the person is busy but I will be called before 13:00 and no one called me. That was the 8th of June 2016.

On the 09 June 2016, I called the call centre requesting the promised email and that no one called me, the lady told me that there is now way she is gonna give me such information. I was shocked that Big Companies like multi hoice still violates consumers rights.

It is time that I consider taking my money to their competitors.

0822228427

Changed to compact as premium is a rip-off - R844 pm. Repeats and crap continuously. When changing, was advised it would be R314 pm. Received sms before activation to pay R85 (???). After checking, told that it is an extra monthly charge to enable me to fast forward, rewind, pause, record. What BULLSHIT!!!!! It is like paying to press the buttons to dial a number on your cellphone. Is that not part of the instrument. Why would I pay to dial a number? What use is the blasted machine if the buttons are there, but you have to pay to use them. With the SHIT and expensive service, they still rip us off. Seriously thinking of cancelling EVERYTHING. DSTV continues to lose customer base, but obviously do not care.

Hey, I live in Nigeria. Last year BBC Entertainment was removed and before then we were promised BBC First only to now discover that it is not available in West Africa. It is a form of discrimination? Some of us only subscribe to DSTV because of BBC channels, and the only BBC channel full of drama and entertainment was BBC entertainment where you catch a lot of British drama. Are we in West Africa ever going to be able to watch this channel? DSTV channels are full of repetition which is not very good but BBC managed to give us Eastenders which I miss so much. Please release this channel to West Africa

Cancelled DSTV on the 25th April 2016,assured by consultant that payment would not be deducted on the 28/4/2016.
Regrettably this did not happen and my bank a/c was debited with this amount.
Numerous emails have been returned as not delivered,cannot call as I am overseas How do I get my MONEY BACK ?.
Charles 4108135004080.

I am a DSTV Multichoice customer, i have noticed that programs are being repeated right through the day and we are paying alot for this service. If you cannot improve your service, charge customers lesser for the nonsense you are screening or better still CLOSE SHOP!!

Your service is very expensive to be watching one and the same thing for months. We are being robbed on broad daylight and we see no improvement on your deliveries.+R900 is a very steep payment for such service 😈

I have just cancelled my premium subscription due to the fact that I cannot watch dstv on my smart phone. I have currently a HD decoder and not a PVR I am jot interested in buying movies or recording and am quite happy with my HD decoder. My point is I am paying exactly same amount as a PVR subscriber and I feel I am getting a raw deal not to have the same privileges by viewing supersport on my phone. Very unhappy customer. ALEXANDER THOMAS. 0847653638.

I opened a fixed contract for R899 for the Dstv Explorer for 2 years. One of the conditions to open this contract was that there have to be an debit order on the account. Not once in the last 3 months this amount was deducted correctly. According to me they are breaking their side of the contract and it is unacceptable to proceed further. I had to phone from the first month deduction every month to make inquiries regarding these incorrect deductions. After the first payment was incorrectly deducted they said that the amount that was taken was also including amounts from the time the Explorer was installed but then it was corrected because they used my credit on my previous contract and gave me amount that I had to pay over myself. This amount was then paid. The next month they deducted a small amount and said that because of my payment I paid the account was up to date and this was confirmed after my deduction with debit order. The last deduction that was made was now again for R1596. This wasn’t our agreement and it isn’t my fault if there deductions are made incorrectly but I is when they just deduct whatever they want and more than our agreement. I have made numerous calls without any assistance and every time I am just promised someone will come back to me but no one has phoned me back as yet. I have requested to speak to management but they just said there isn’t management. I cannot believe that these incompetent people don’t have someone managing them. My reference number 68214178/i84. There is a team leader I spoke to Ntabiseng and think this person should not be in that position on how she handled my inquiry.

Really dstv, whe pay alot of money each and every month, I have the dstv ekstra and love sports, but I'm sick of socker, why is it that we can not also watch cricket or rugby or any other sport, I do not have the mind blowing money to have the premium package, do remember that not all have the luxury to get paid in the ten thousands, but still as a dstv customer I want what I pay for and thats other sport aswell.

What happened with my Discovery channel? First it was fashion tv and now Discover is also discontinued and my monthly fee stays the same??? Please rectify this or I will switch my tv of forever!

I have been complaining on numerous occasions about the soccer that's on 7 sport channels, EVERY SINGLE DAY............. WHY ???????

And know after all my complaints, and numerous reference number now I get ignored.

Please just explain why we have to pay so much money if the only sport that are shown is SOCCER?????? and if you want to watch movies / series then it is REPEAT after REPEAT after REPEAT after REPEAT.

And please don't tell me that soccer is the only available licensed / bought "programme" because that is just nonsense. What about all the other sport? There is so much different sport all over the world.

Even though we are not even part of the soccer anymore because they cant even qualify, now we STILL have to watch at other soccer teams every single day. The coach are paid millions, our team cant qualify, but STILL soccer is the only HIGH DEMAND SPORT ????????????

THIS IS JUST REDICULOUS !!!!

We just had one hell on an increase in our premium, and STILL DSTV refuses to keep there customers happy.......REDICULOUS

Please do SOMETHING and give your customers the service they deserve !!!

Wynand
0722677988

Hi we received our new decoder on the 24-03-2016 and the people that install the Decoder but it did not work it has a error code E107-24 . According to the call center the DDP department did not link the decoder to my wife's account. I have been calling the call center 5 times and each time they say with in 2 ours it will work. the time spend on my cell phone was on an average 20 min . Dstv will not give me that call cost back . The fault was at there DDP department that did not do there work . The call center is very help full. I just think there is no control at the DDP department. This is pathetic very pathetic.!!!!!!

Hope fully the will do there work and we will be able to use the decoder by Friday , hope fully!!!!!!!!!!!!!!!

Why does DSTV keep repeating series they have already aired?


The new bachelor/bachelorette was supposed to start but it's a repeat.
The Amazing Race series currently shown has been aired before.
America's next Top Model series that is also currently on has been been aired before.

Also please could you try to get the new housewives series of either Beverly Hills, Orange County or New York as it has been a long time since the last series was aired.

Rather disappointed with DSTV lately so hoping some new series will be shown soon.

Good day,
I have been dealing with Sharnah Hendricks at Multichoice as she opened my business account since November 2015. I am battling for her to get my debit order in place as no debit order has been processed through my bank account since Nov. I had to do transfers as to avoid my DSTV being disabled due to non payment as I can not afford this to happen because I have a bed and breakfast establishment. I enquire on a regular basis and this month it again did not go through my bank account. When I asked her to check she came back and said that I should not be able to contact her of Chris directly (whoever he might be) and gave me contact details for a general query submission HOWEVER I dealt with her from the start and would like to get this out of the way first before dealing with someone who does not even know what is going on.......my reply was that she need to sort out dt order first. She also advised on my last query that it shows it is in place on her side and she can not say when my bank will process it....my reply "Good daySharnah,
Kindly note that I have dealt with you when I opened this account hence I want to deal with you until the issue with the debit order has been resolved.

You advised that the debit order shows that it has been executed and that you cant say when my bank will let it go through - unacceptable as that is not how it works.....if a debit order has a date that is the date the bank will process it. It is now the 6th and the debit order has still not been processed through my bank account.

I now ask you to please cancel the debit order authority - I revoke my authorisation for a debit order to go through my bank account.....I will do the payment / transfer myself every month. Multichoice no longer have authority to debit my FNB account.

Please confirm that the debit order has been cancelled so that I can do last months payment."


IF MULTICHOICE NOW USE THE DEBIT ORDER I WILL TAKE LEGAL STEPS AS I REVOKE ANY DEBIT AUTHORITY

i will do payments myself 1st of every month!!!!!

0824483645

I have bee waiting for months for somebody to contact me rearding the explorer, I send sms's and calls and always get told somebody will call me but that never happens...what rubbish service. My number 0818572524, id 7807310151080

To whom it may concern

4 weeks ago I installed DSTV with that special of R899. After many attempts did the installer arrive and did the installation. The explorer was working fine for a week where after I realised the explorer does not record. I phoned dstv and they said it was because of the installation. I logged a call and am still waiting for an answer. I cannot use the service still I am paying for it. I even went to hallopeter but still no answer. I logged a complaint on dstv website and still no resolution.

I am fed up!!!!!!!

Worst service ever experienced .

I have been billed for an decoder I do not even have since 2014. I took this matter up with Multichoice and its now going 3 months. I ve got all the names and ref call numbers and dealt with 8 supervisors that will call me back . Nothing happened !!!

ALL LIES !!!!!!!!!!!!!!!!!! VERY VERY BAD SERVICE

I AM A CHRISTIAN.

THE SERIES OF LUCIFER MUST GO.! WHAT A LOT OF RUBBISH, HOW DARE THEY SUGAR COAT PURE EVIL? GET RID OF THE EVIL! IT IS BAD ENOUGH THAT THE MAJORITY OF YOUR SHOWS ARE FULL OF BLASPHEMY!

NO THANKS

FROM:
MANY YEARS A PREMIUM SUBSCRIBER BUT….. ARE REALLY CONSIDERING TO CHANGE THAT.

lucifer MUST GO!!!!!

I AM A CHRISTIAN.

THE SERIES OF LUCIFER MUST GO.! WHAT A LOT OF RUBBISH, SUGAR COATING EVIL?

NO THANKS

FROM:

MANY YEARS A PREMIUM SUB-SCRIBER BUT NOW ARE REALLY CONSIDERING TO CHANGE THAT.

GET RID OF IT!

We have been a loyal DSTV premium klient for many years...but to my shock I saw the ad of the new Series Lucifer...As a Christian I find this series very offensive and blasfomous...Please stop showing this program as I am sure I am not the only klient that feels this way...

There must be more people than I that have a problem with the Box Office service offered by Multichoice why should premium subscribers have to pay to watch new movies on DSTV new movies should be part of the service it always used to be the case. We pay enough for the crap programming without having to pay more to watch new movies. This is just is a means to generate more income for Multichoice while giving customers poor tv content with endless repeats of old movies and documentaries while filling up the gaps with pointless behind the scenes programs and self promoting adverts for their own rubbish content, service and how to use the features on your decoder. There needs to be a good alternative to Mulitchoice for them to wake up and realize how crap their service is.

I just find the service of DSTV pathetic .When you call the Call Centre the voice prompts are lenghly and unnecessary ...we using airtime to call and it is costly ..everytime i call Dstv i spend more then R30 airtime .....My Dstv was off for about 3 months but when i reconnected i discovered that the some programs are repeating ...What are we paying for?..... While you are on a call you get cut off ....and Dstv will not return your call ...which in my opinion as a Call Centre Manager is very unproffesional business practise ....we are not valued by DSTV as clients ....on the 27/12/2015 at about 8.10 pm I spoke to Iris from the Ransburg Call Centre while explaining my problem I got cut off ...and Dstv doesnt have the decentcy to return my call .....which i think is pathetic service ......Everything about DSTV is pathetic ...DSTV QA department should listen to more calls ...identify bad service ...and take it up with management .....This is Rediculous ..

DSTV quality of programmes have become appauling, their ongoing repeats and lack of pre recorded mini series are just shocking. The amount of money we pay monthly and having the full package and have had so for many years...i have to say the overall programming of DSTV as a whole is really pathetic.

Programmes on the latest decoder are not been recorded or mini series are just not been recorded or the recording no longer happens, the the amount of money wevpay monthly makes DSTV no longer viable

From: Lance Hendricks [mailto:[email protected]]
Sent: 22 December 2015 12:11 PM
To: [email protected]
Subject: RE: Multichoice Reply [#7303330]
Importance: High

TO MANAGEMENT :

I have made the payments as per your mail but let me make this clear and just say ,

YOUR SERVICE AND DEALING WITH MATTERS BETWEEN DEPARTMENTS IS SO POOR AND PATHETIC !!!

I have been a one of your customers for many YEARS and NEVER have I ever received and got such poor pathetic service from you people.

If you read all the e-mails below and see the problem you will understand my frustrations with Multichoice.
I pay every month and every month 3 times they have switched my service off because of a stupid problem Multichoice has made on my account.

Im sock of your Supervisors calling me and apologising and saying that this matter will be resolved immediately.

You have recordings of all call so check your reference numbers and see all the calls I have made and how many times you people have disconnected my services.

The last 2 Supervisor I spoke to was supposed to have this matter resolved two weeks ago (ref no : 37872020/I75) – Supervisor name : Thobelah

I am so angry and sick of going through the same thing over and over and the empty poor response and dealing with this matter and its not even an error on my side but yours.

Im still waiting on a call back from your 2 supervisors who promised to call me back and NEVER DID !!!!!!!

I made the payment as per your mail but I am very unhappy with this – you people service is PATHETIC !!

I am definitely taking this matter further and I want to be compensated for all the times Multichoice disconnected my services and inconvenienced my family.

You know what it feels like when you watching a movie with family and MULTICHOICE DISCONNECTS your service !!!!!

My kids are now on holiday and can’t even watch DSTV because you have again disconnected my services because of you pathetic services and errors you make and now I am inconvenienced because of it.

So I will say this again for the LAST TIME :

- I HAVE PAID MY ACCOUNT (as attached )
- I DO NOT HAVE 3 ACCOUNTS ON MY NAME
- I HAVE THE COMPACT PACKAGE ON THE EXPLORA
- THE R99 is SUPPOSED TO BE DEBITED EVERY 15TH of each month for the new EXPLORA


PLEASE RECTIFY THIS MATTER IMMEDIATELY BECAUSE I AM SICK AND TIRED OF THIS PATHTIC SERVICE FROM YOU !!

And RECONNECT MY SERVICES NOW IMMEDIATELY !!!













From: MultichoiceEnquiries [mailto:[email protected]]
Sent: 22 December 2015 08:56 AM
To: [email protected]
Subject: Multichoice Reply [#7303330]












Enquiry Reference Number:
7303330





Dear Sir/Madam,
Thank you for your email.
We apologise for the message sent to you in error. However, we have escalated the proof of payment for the amount of R53.47 to the relevant department for allocation.
Kindly note that of your three (3) residential accounts, one has an outstanding amount of R109.81 and your decoder payment plan also has an outstanding amount of R99 which is all due immediately, hence the service disconnections.
The total amount required to reconnect your services and cover your viewing until the 09/01/2016, is R397.73 (inclusive of the outstanding amounts above).
For ease of reference, you can access your updated statements by registering on our self-service platform www.dstv.com. You can then click on the statement link and view your statements at your leisure.
Should you, in future require further assistance, don't hesitate to contact us or access our various touch point links below:

-The DStv Forum on www.dstv.com
-Twitter@DStv
-Facebook/DStv

Kind regards
Boniswa Sanqela


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MultiChoice Support Services (Pty) Ltd is an authorised financial service provider. REG NUMBER: 2007/01431/07 • FSP LICENCE NUMBER: 44883 • DIRECTORS: FLN Letele, CP Mack, T Jacobs • COMPANY SECRETARY: LJ Klink • 144 Bram Fischer Drive, Randburg, 2194, South Africa PO Box 1502, Randburg, 2125, South Africa • T +27 11 289 3000, F+ 27 11 789 7842 • Call Centre +27 11 289 2222
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.





--Original Message--
From: [email protected]
Date: 2015/12/21 4:35:20 PM
To: [email protected]
Subject: LANCE HENDRICKS - 37872020 - PAYMENT DECEMBER 2015
Payment made !!!!

From: Lance Hendricks [mailto:[email protected]]
Sent: 11 December 2015 11:47 AM
To: [email protected]
Subject: LANCE HENDRICKS - 37872020
Importance: High


To who this may concern :

Your service Is pathetic and poor and I am sick and tired of you people messing me around.

This is the 3rd time in one month that you have disconnected my services when I HAVE MADE A PAYMENT !!

PLEASE LOOK AT THE BELOW REFERNCE NUMBER as well as this reference number I called this week and your consultant PROMISED me that this matter will be sorted out.

Clearly ANOTHER LIE AND POOR PATHETIC SERVICE FROM MULTICHOICE.

So last night again me and my family are watching DSTV and boom I get disconnected AGAIN !!

I AM SO ANGRY AND I CANT UNDERSTAND HOW INCOMPETENT AND PATHETIC YOUR SERVICE IS !!!

I will say this again :

- I HAVE PAID MY ACCOUNT (as attached )
- I DO NOT HAVE 3 ACCOUNTS ON MY NAME
- I HAVE A THE COMPACT PACKAGE ON THE EXPLORA

PLEASE RECTIFY THIS MATTER IMMEDIATELY BECAUSE I AM SICK AND TIRED OF THIS PATHTIC SERVICE FROM YOU !!


Lance Hendricks
0826960986