hi

i signed up for the dstv payment plan from February of this year i also signed off that they debit my account every month to ensure i dont miss a payment i then realized in July that they haven't been debiting my account i then called in and made a cash payment the lady on the other end said it would be sorted from here on out a few months went by and everything was ok. on the 23rd of November i was cut off i then call in and asked what had happened they told me that my account was in arrears of R8000 i was astonished and asked why only to be told that they had changed my debit order to a cash payment and they hadn't cut me off earlier as with a payment plan option they allow you to reach a certain limit that your account is allowed to be in arrears i then asked for the finance department to give me a call back to discuss a payment arrangement i also asked that they re instate my debit order and that they should make a note that they are not to debit the full amount owing needless to say the 2nd of December they tried debiting my account for the full amount owing .they say it takes them 24 hours to get back to a customer it is now the 5th of December and still i wait patiently for a call back iv phoned everyday since the 23rd its now 10 days later

I cancelled my contract in March 2016 (around the 23-26th of March). I paid the full monthly instalment on DSTV: (see below)
FNB Gold Cheque Account
29 Mar 2016
687.00
DSTV
Successful

I phoned afterwards & confirmed that my account was closed/cancelled.
In October (17th) - 7 MONTHS LATER, I received an sms that I was handed over to ITC. Yesterday, 1-December I received another sms demanding payment.

I now have a bad credit rating due to DSTV's incompetence to execute a simple request of cancelling my contract.
With every single phone call, I asked the consultant numerous times to confirm that my contract was cancelled. Every time the consultant confirmed that it was done.

What am I to do now? I refuse to pay the outstanding amount. I phoned & cancelled this contract & confirmed afterwards that it was indeed done.

I cancelled my subscription in October 2016 and decided to keep the decoder insurance running. However for some reason, I am still being billed for the package. I phoned today and spoke to one of your ladies (I have her name) at your Umhlanga, KZN accounts department who argued with me about an outstanding amount instead of properly investigating the matter and reverting with proper details. I was not at all impressed that she argued with me about the status of my account and told me to "keep quiet and listen to her" regardless of how many times I told her that her explanation made no sense. She later realised she was wrong as some of the incorrect billing had not yet been reversed and there was no apology forthcoming. I found this absolutely appalling to say the least. I was on the phone for close to 30 minutes arguing about something that I was right about all along. I asked for a statement which I have still not received.

I have called the dstv centre 7 times trying to change the details of a walka 7 i bought from my colleague n to know i have been a client since 2008. This is the worst service i have received so far. I have sent my details and those of the previous owner countless times. My matter has been escalated 5 times by consultants. This is terrible. I have two subscriptions with dstv n honestly its getting worse now. With all these increases i would expect the same increase in customer service. Im sick to the stomach and i wont pursue this decoder anymore. I just wish u get competition in future.

I have now tried every avenue to get myself re-connected after getting an E16 fault - when I dial the *120* ....... and give them all my information I get told to wait 15 minutes and it will be sorted out - they don't even have the right decoder number!!

I am now at my wits end as how do I get re-connected? I have used up all my air time and even asked my neighbour to 'phone on my behalf and give them my cell number to call me back - but again - no response!

What does one do???

Our hands are tied - so no TV ever again and I am not paying my TV licence!

I am just so very unhappy the way DSTV call centre has treated us. We applied for almost 1 month back for an Explora. In the process, documents were requested from them. We sent as per their request. They haven't contacted us to say some documents are missing. When my wife called them to ask what status on account is. Only then they mentioned that they did not receive all documents. I then once again had to email the very same documents. We had to make an enormous amount of calls and still no service. I called them every day. Spoke to different people every day and everyone was telling me a different story. Explora was delivered Monday but until now not yet installed. I basically phone them every day more than once. These pass week, I phoned them about 4 times per day. I sent an email also to transfer my PVR to my wife's account. After 2 weeks, account was still in my name. Our DSTV was disconnected twice this month and we received 2 messages on cell phone, telling my wife that our account is in arrears. My account was in credit and requested money to be transferred into my wife's account. Was switched on again after I explained the whole catastrophe with them.

The one told me we will find a list of names in the explora box, who we need to contact for installation. The other gave me 3 names of installers in my are and I phoned but 2 of them are not interested as DSTV takes about 3 - 4 months to pay them. The other said they will speak to the field service person to contact me to arrange installation. The team leader at the Johannesburg Call Centre phoned me yesterday and said someone will call me early morning today to discuss installation. He didn't phone me and I once again phone at 08h50 until 09h25, phone was only ringing. At 09h30 I phoned again and switchboard answered. Send him an e-mail at 08h40 also, with no response. Left message at switchboard for him to call me back but until now - no response.

DSTV is billing us for Explora since it was delivered. We now are billed for an Explora not even being installed. One company also said we have to pay R550 for petrol as we are more than 25km away from them. That was not communicated with my wife when a consulted phoned her. We were under the impression that it is totally free. I am really fed up about the whole unbearable situation.

My mobile number: 072 425 3869.

There is so many repeats.
I wanted CSI : Miami on SABC 3 some months ago and then Channel 126 is now showing the same series now.
Multichoice gets the series from SABC 3 after SABC has already showed the series 2 times over.
Come on - We pay a lot for the subscriptions every month.
Can DSTV download the shows on SHOWMAX and NETFLIX and broadcast these movies.
Or DSTV must charge us for 1 month's subscription fee for the whole year - it's only repeats that are on.
WHY MUST WE PAY FOR 12 month's of the year!!!!!!!!!!!!!!!!!!!!!
Multichoice / DSTV must start giving the customers what they pay for!!!!!!!!!!!!!!!!
OR THE PEOPLE OF SOUTH AFRICA MUST STAND TOGETHER AND CANCEL DSTV.

Did you know if someone knows your ID number and adress, they can pose as your daughter and add a decoder to your account? Nobody phoned us to confirm that and they just started to double debiting our account since 2014. My kid is to young to do that with no decoder (we have a dual view and premium decode) and is in grade 4 now. I tried to get a refunded with countless phonecalls since May 2016 but with no success. We have not give permission to ANYONE to do so. Dstv staff told me that because we were such good clients they alowed someone to add another account because she said she was my daughter!!!! What??????? I dont know what to do anymore.. I dont feel like a valued client... I feel DSTV has ripped me off without letting me know. Now they just ignore me but THEY are the company WE have trusted and they have failed us.
What should I do? Newspapers..that sound so oldschool...but wait, letting your client know that someone is about to leach off your acount is ALSO old school. Maybe facebook? What do you think?

I first contacted Multichoice on 1 Nov 2016 as application for an explora decoder ( 24 Months R949pm contract) . I was told to wait two days. No competent response resulted.
I kept on contacting daily. On 7 Nov a person(probably no 5 by then) again completed a lenghthy application and held discussion over the phone with me( it was like seeking credit to buy an illegal farm).
I was told to submit my ID and a bank statement( by the way I have been an M Choice customer for many many years- why all the beurocracy? which can not be handled anyway?)

I recieved an SMS on 7 Nov" congrats your application is successfull". I was about to receive an account number, a courier( the M Choice rep(no 8 by now) could not tell me which courier or when the decoder would be delivered . I was told I have to find an installer and get it installed myself.

STILL NO CAPABLE RESPONSE TODATE !! No account no received - No decoder delivered - No feedback or meaningfull response from Multichoice.

Is there somebody in the Multichoice organisation that can create action and real meaningfull progress and service delivery??.

( by the way I received numerous useless case numbers. The last being an e mail with " Case Created" confirmation 29635730 c 1

Thanks
CNF Marais

Good day

Hope you are all well

Today I called in with regards to MY DSTV was not playing Dumisa Channel 340 and certain radio stations but all channels where playing fine I called in and I transferred the call through to my mother at home after she was given instruction to the decoder to do the settings the decoder wasn’t working and the channels which was playing before where also not playing the decoder was blank on this case may i only insulted the decoder only April now after 7 months the decoder it’s no more working from my side I wanted to know how long is the guarantee on the decoder

Regards

1. There were five English Premier League games yesterday 5 November 2016 but a cheque on the Supersport Active EPL log gives very poor information. Fo instance goals for, against and the goal difference all show zeros.

2. Why have the other European League such as Ligue 1 in France been removed?

Good day,

I am further up with this service.The payment was done on the 22/10/2016.Statement sent to Tshepo.banda@multichoice that shoes the payment was done.
On the 27/10/2016 I had to call again fro reconnection.I spoke with Vinolia Modiba.Proof of payment sent.
Yesterday I called again service was terminated and they re connect again.’Is not my fault if you can not trace the payment while the correct ref no and the banking details used to make payment.

I am tired to call you for connecting of the service.Will take this further if I can’t watch my TV.What is the use of paying Dish then I can’t watch my TV.

My id no is : no 5704089671084
Contact no is 0734888835 or 0840175766
Attached proof of payment before I go to hello Peter

Today was the last straw. I have taken photographs of how unbelievably wrong the taping of programmes on DSTV can be. You tape what you believe and see on the screen, one thing, and something completely different is taped when you decide to restart, so you have now lost the programme you wished to tape and have to delete the programme that was actually taped.
This happens just about every week, actually somethimes daily, how can it get to the point where it is so wrong, who operates this system of screening one thing but naming it something else?
Why are we so very behind in this technology? Do we blame the operators, the managers, the supervisors or simply firmly stop subscribing. This is the point we have reached, we have discussed it seriously with family and friends, many feel the same. The costs rise but quality drops, just another institution ripping us off

AM SICK AND TIRED OF DSTV WE PAY MORE MONEY BUT THE KEEP ON CUTTING DOWN CHANNELS AND MILLION REPEATS ITS SO IRRITATING ,NOW THEY HAVE CUT DOWN THE CHANNELS AT ONCE FIRST IT WAS CHANELL 199 THEN 133 AND 134 WHATS THIS NONSENSE BUT OUR SUBSCRIPTION WONT BE REDUCED, SO WHAT ARE WE SERIOUSLY PAYING FOR

Wow - you don't even know that you are repeating the same episode of Dr Ken?
But you sure know how to charge!!!

Repeating the same programs over and over again until you want to scream.paying the same amount on packages for LESS channels like cbs D and cbs A that is being stopped and changing channels to more rubbish to watch.please I am sure there are a lot of worthwhile programs in the archive that we could watch for the lot of money that our viewers are paying.KEEP THE VIEWERS HAPPY!!!!we are paying for service and entertainment?????

I have just had an incredibly terrible experience with one of the agents named Lindokuhle Ndaba.

I'm using Box Office for the very first time. I called in for assistance regarding a rental that I am not able to access.

Lindokuhle answers and makes me listen to the background as he is doing absolutely nothing. I try to get his attention and he claims he's trying to see something and "lead me somewhere", he still continues to make me hold even longer and I yet again protest about him taking too long, telling him that my airtime will run out and he tells me he'll get back to me. When I ask what he means , he sarcastically replies that a phone call is obviously how he'll get back to me, implying that I'm an idiot. he rudely hangs up and not surprisingly 45 minutes later I'm still waiting for him to call me back, which I do not expect he will.

When I clearly was not going to be called by Lindokuhle, I was received by Matilda Moseki who made me rent the same movie for the 3rd time, rental code 727193042518580213 (R35 charge) today again at 16H54. The movie is still not available. I requested to lay a complaint against Lindokuhle and she claimed that her Supervisor is on the phone and he/she'll call back to assist with the complaint. I'm still waiting for the supervisor to call, a day later.

The 2nd and 3rd rental reflect a R35 fee each on my rental history and I'm still not certain that it wont be an issue when I pay for my subscription on the 25th. I am completely disappointed by the TERRIBLE SERVICE I'm receiving and the lack of accountability and being ignored. Did Matilda escalate my query? I'M PRETTY SURE I'M NEVER GOING TO BE ASSISTED, MULTICHOICE AND THEIR RUDE INCOMPETENT EMPLOYEES DOWN RIGHT DOES NOT GIVE A DAMN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Take this option as it was explained to me that i will get the same with a saving of R 200.00 a month
Few weeks i get notive from mnweb i use to much data , a problem i had about 2 years ago
then i found out that DSTV downgrade the premuin data pakage to standard at mweb , doing this the can give me a R200 saving
So I complaint to Mweb but they dont want to coment or help me at all say it is DSTV problem i must speak to them
DSTV call center dont even ubderstabd the products Mweb is offering and told me that I am on the same product
took me 15 min to explain to the person that they have downgraded my Mweb package and that i run out of data
He did not know what to do . Say they will phone me back
So i am sitting know between DSTV and Mweb that did a deal with each other without having the structure in place to help
This is poor service and also real bad planning from their side

Does Dstv take any action on complaints???
Service is pathetic for the last 6 days no coverage and was told multichoice cannot help.
Requested no charge for the duration of no viewing as dstv has a problem with upgrade ,as per email received but they won't adhere to request.Also requested for email address to be amended two months ago to date no action
Staff at call centre not trained as we constantly get conflicting information


Where do we go from here
Frustrated frustrated frustrated

I'm an expat in Cape Town for 5 years and my feelings about DSTV is getting worth and worth!!!
I'm just watching some movies, sports, TV5 and some chanels like Discovery or BBC Earth. The rest doesn't realy interest me but I have to pay Rd 844 monthly for the premium package because the only french chanel TV5 is in this package only! ( by the way I'm still waiting for an answer about the french bouquet DSTV advertise every day...)
Three years ago for less money a was able to watch football like the French league, the Italian league, the German league, the Spanish League and the English League and also the qualification for the world cup. Now there is only the English league and the Spanish league and no more world Cup qualification!!!! and this for an increased monthly fee!!! Great...
About the movies, there is almost no new movies anymore and DSTV should be ashamed to show the same old movies months after months after months,...this is just unacceptable for what I pay!
Most of my expat friends are canceling DSTV and I'm seriousely thinking doing the same! Now it is possible to get a decoder for internet TV with up to 1000 chanels from all arround the world with HD quality picture for about half of the price of DSTV...(between 15€ and 30€)
Its time to stop being rip off by DSTV!
An on top of this for two years I'm calling DSTV to be diconnected for two months when I'm overseas and each time they don't do it and I'm charged for one month before beeing suspended, cost for me, rd 1688 for nothing! Another rip off...
Conclusion, the philosophy of DSTV is " pay more for less"
I'm completely digusted of DSTV!!!

I complained to DSTV One Month ago about overcharging me on the Debit order for the R899.00 per Month package. After numerous Calls from my side that cost me a lot of money, I finally got to a Manager who promised that the next Month I would get a rebate and then the Account will settle to R899.00 per Month. One Month later and AGAIN I was overcharged on my Debit order. This is once again a breach of Contract as they charge in excess of the R899.00 per Month as advertised as including Access fee as well. Apart from the Access Fee charged, they still have not refunded the extra money deducted the previous Month, and have once again charged more. I want them to remove their equipment, Refund the extra money deducted, Refund all my phone calls, and I will then return to the normal Service Paying the Monthly Fee in Cash.

I started using DSTV 2 months ago but i m not enjoying it. I'm not a happy paying customer at this moment.

They opened 2 account on my name by mistake and always getting messages that i have been suspended and everytime i call the tell me about this two account, it that so diffifult to fix that? i cant keep on calling everyday for this... i am tired.

I have other things to stress about but you adding something that can be fixed to my problems, i would understand if i dont pay on time but i dont do that, i pay on time and follow all the instructions but not getting good service.

I cancelled dstv explore after it was delivered to my place it was never installed they took it back the keep deducting on my account plz help to cancel these deduction as I don't have ur decoder with me bcoz I HV to pay for 2 now though the other one is no longer with me the matter is always been escalated when I call plz contact me on 0842626659



Thank

This is now week 3 and to be honest after 1 phone call to dnt know how many. Incompetent ppl and servuce levels. I took our decoder to be tested n it okayed fine at multichoice they then adviced its the installation. Now wt kind of ppl do u use to install ur service. Seems multichoice is the pits. We cnt watch extra view at all if this is the case ill put a stop on our acc meaning no payments will go through. FSI. If u guys want to which i doubt. U can call me on 0794666602

We've been trying to get one of our decoders off the commercial side to private again so we can have the full package at our house. 17 emails and hours on the phone and nothing no one wants to help us. I get case nr after case nr. and thats it. Is it really impossible?