Ive had a price lock experience for 2 years for R899pm with an extra-view setup and came to an end upon expiration.The consultant called asking if i would like a new price lock experience or continue with the old package with the monthly rates.

I opted for the new price lock experience costing R959pm for the next two years, They have delivered the new decoder in the month of December 27th to be specific. Debit order dates are the 1st of each month. Come January a pro-rata debit order has been charged for the new decoder and the old one simultaneously of which is correct.

The decoder was installed in the month of January with the new price lock of R959 and the old one came to an end, but surprisingly the 1st of February a debit order of R1646,46 has been debited as opposed to R959 . I called in to query this and they have told me that i have an outstanding balance on my previous price lock account and was due so charged me on that.

I explained hows that possible if i have been up to date with all payments and that when the new decoder installed with extra view and each month debit orders have been made and when the new decoder was installed i called in post the installer calling to notify of the installation and to activate the new decoder with the extra view and to cease the old price lock .

To date i have called and spoken to a number of consultants to query as to the overcharge on my account and to credit my account and going forward one account is active.

The old account has been closed and just one account is on file but the credit that i have due to the overcharge has not been addressed, journals have been raised and finance rejected due to insufficient evidence WHAT SHOULD THE EVIDENCE OR SUPPORT BE ?????

So DSTV i humbly ask to sort out your systems an refund my money and to all of those customers that had the same issue

Faheem Mayet
Customer account number : 4660310
076 809 5158

1st dstv brings back Krishi....Then 7 days a week...come on we got better things to do than that....Now dstv brings back sacred ties @ 8pm... Really something that has been being finished along time ago.,..so we pay to watch the same shows again.Where is twist of fate season 2.... Dstv is ripping us off...

why are you repeat on differ channels al the time please explain.is there not anoth channels to repeat this is going worewer

Multichoce does not know ho9w to treat their customers .
They cut off your subscription anytime they feel like and expect your to pay reconnection fee every time like what the hell.
After I was cut-off , I managed to pay R300 in the 17 which is right in the middle of the month then after 4days of paying they disconnect me again saying I have an outstanding balance and that cannot be billed to my next month balance . So basically I paid for my money for nothing a ehole R300.00 . After countless calls trying to negotiate with them they still refusing to reconnect my services saying I must pay the outstanding balance plus reconnection .
THUS IS DAYLIGHT ROBBERY YOU CAN KEEP YOUR SERVICES . THANK YOU VERY MUCH .

We have had packages on our name for two price fixed packages that we could pay off DSTV Exploras over 2 years. DSTV never changed the packages when it was due to expire one in April 2017 and one in November 2017 to fall back to our normal rate.
We disconnected one of our DSTV subscriptions in August 2017 and DSTV still charged us and we pulled back the debit order after DSTV have confirmed the mistake on their side and listen to the call recording when we requested to put the service off. The assist person on the phone told us to pay XXX amount at Pick n Pay and all will be fine. The next month our debit order was huge and our services for one DSTV was off and disconnected. We rectified it again and again and again and since then they are overcharging us with more than R600 a month an disconnecting our channels saying our account is in arrears and when they see it is their fault again they charge us R50.00 to activate our channels again. We are paying for incompetent peoples faults. Not even a manager or finance person is able to recon our account. One payment we did at Pick n Pay doesn't show on DSTV side. We have asked nicely, been mad, cried and begged. DSTV is stealing money!!!!

DSTV makes additional money when you phone them to rectify an accounting problem. I have loaded R555.48 onto the account, which was somehow not picked up by DSTV system. Very strange that I have done the payment exactly the same as always before and actually a day or two later loaded R20, again the same way which then reflected on the account. The best is that you are double charged on the phonecall a when phoning DSTV when notifying them of an accounting hickup. The phone call cost almost 10% of the total payment. Very good income to DSTV! So why not program this kind of accounting glitches into the system so every month DSTV can have 1% of the customers phoning them to make extra income.
outstanding balances on the selfhelp account, when phoning in or when getting messages on the decoder are also not always the same value. And if you read your account statements it is also very complicated to understand.
Investors should invest in DSTV, they are are extremely sly in the money making business.

DSTV - prove us wrong - make the phone calls to your accounting office free of charge from all phones and make your accounting system work properly over all platforms.
DSTV account nr. 61996951

my husband passed away in December 2017. i want to transfer the decoder onto my name and start paying for the subscription as family members are willing to help me pay the monthly installments. but i was told by cc that there is an amount of R5926.02 outstanding.

is there any way that i can get help as i can not afford to pay that amount outstanding and i wasnt aware that the account was in arrears.

family is willing to help me but they wont be willing to pay any outstanding amounts. we dont have much money as my husband didnt leave much for us to live off.

please is there any way that DSTV can help us to have the services reconnected and i can start paying from march?

please please please. im trying to do this to help my kids get some kind or normality back in their lives as losing their dad has left such a void and i dont know how to help them.

sundrika

I am also sick and tirded of the repeats upon repeats. And then I just got the mail for the increase in fees (what a cheek). I used to love Kyknet, but how many times a week must you watch Ouboet en Wors, Parlement Parlement etc. This is daylight robbery. Then on 80% of the sport channels you show soccer. I hate soccer. Why not change at least on one totally alternative sport like you used to do in the "olden days" Show some darts, snooker etc. Really people how many more repeats of the programs that are showing now must we see. I think I saw some of them when I was still at school. And you don't want to know how old I am now. Even the nature programs starts with repeats

I have paid, you have not delivered. I called to complain, I was asked to pay your service crew so they can fix the issue. Is that how you are supposed to work? You take your customer's money, deliver bogus installation and then expect your customer to pay you to fix your problem. Your customer service department is unresponsive. For three weeks I have received no solution, other than to pay your crew to fix the issue. If I knew then, what I know now, I would never have entered multichoice offices to subscribe. You are a disappointment.

I was applied for a Explorer decoder via the pricelock promotion Multichoice offers to the public on 29 January 2018. On the same night the operator informed me on the phone and a SMS was sent to me saying my application was approved and I will be getting my Decoder delivered to me with in 3 days. I was asked to forward some required documents to the offices of Multichoice which I did on 30 January 2018. After the 3 days lapsed I called to find out what was happening. I was given a few diffrent stories by all the people I was transfered to. On 9 th February I was informed via mail ( ref:38956396) that the required documents ( sent on 30/1/2018) was still outstanding. i resent it once again. On 15th February ( ref: 97360670 I am told it was esculated again and I can expect satisfaction the next day. on 15th February I receive anoter mail( ref:38956396 [#9717301], that Multichoice require my ID and proof of salary, (sent through before 2x).On 16th February, again a mail asking for my documents to be sent through so my decoder can be delivered in 72 hours. WHAT!!!!!
Where is all the documents sent through already gone too?

I wonder will I get this decoder? If I get it will it be in 2018 still?

I was on compact package and paid R130 and requested a downgrade to the R99 package. That was done. The next day my service was deactivated. On enquiry I was informed that I still owe a further amount plus reconnection fee. Need clarity on that!

Good day to all,

I want to lay a complaint still till today no one did arrange to bring/deliver our DSTV Explorer as promised.

A consultant contacted me in November, because I'm a loyal customer I qualify for a DSTV Explorer with a locked in price for 2 years for an amount of R 759.00 and I have to arrange for a debit order. So all the documents was sent through and now a debit order went off from my bank account with an extra amount of R80. The total amount deducted from my bank account was R838.00 instead of R 759,00. According to a lady in your call centre she said it was because we changed the debit date from the 31st to the 1st of every month,(I didn’t change the debit they did ask me what date they should deduct I said the 1st) we always paid cash for our premium, also if you take the explorer you have to pay extra for PVR, what is special then to have this, Explorer? This is unacceptable. Was this just a sale to change do method of payment to debit order? Was this the catch? I wouldn’t accept this deal if it wasn't beneficial, this was false selling, do you do this to all your customers?

How many phone calls must I make and mails must I sent to resolve this.

If this matter is resolved in 24 hours I will cancel my debit order.

Urgent feedback would be appreciated.

Thank you

Linda 0824713029

We purchased the extra view decoder, got home and was only told afterward that we needed to buy another Extra view decoder or we can only have one extra view. We left it with only one extra view as the extra decoder would cost a lot. A year later we thought lets get the 2nd extra view for my son. We were told by DSTV to buy a small HD decoder, we bought the decoder and no one could help us connect. Then we where told we need another HD decoder because the other Silver decoder wont work. We went and bough another one. Called DSTV again and they couldnt connect us. Now we are stuck with two new decoders and but no extra view. No one can give us an answer , we spend 3hours on the phone to DSTV, they promise to call back but never does.DISGUSTING!!!!!! We pay a fortune for extra view but dont have it. What do we do now, DSTV got the contract and now they couldnt care a DAMN. Maybe it is time to go to the consumer board.

Dear DSTV,

We are really getting sick and tired of the repeats on your channels! You will be losing loyal customers with the rubbish you play. We are tired of the BIg Bang Theory and My Wife and Kids which have aired on multiple channels at different times. I am a premium subscriber purely for the sport aspect. If someone figures out how to stream sport then its goodbye from me DSTV! Stop wasting money paying for rubbish Gupta channels (possibly getting involved in corruption in the process) and spend that money acquiring quality shows and more relevant content for your loyal customer base! Losing Animal Planet from your bouquet was a mistake. Your pop up channels are rubbish also! Again the sport is the only reason for keeping the premium package, and you know this hence your exploitation. Please take note of the complaints. You will soon be having a much smaller piece of the cake if this continues!

Pls stop showing so much repeats of one program. As much as 4 times a day is crazy. Also what does Ice road truckers have to do with history. Why is it on History channel.Please be relevant. American this and American that. Stop showing rubish.

I have been billed for Showmax subscription, but am a DSTV Premium subscriber. I have been charged the correct rates for just under a year now, and all of a sudden, I am charged this extra amount in January. I have called twice for a credit, just to find out that the first request was not even followed up. On my second call, I was told that they would logg it, but that it is not really their problem. I should contact showmax for a case number.
As far as I am concerned, I have a contract with DSTV, and not Showmax. DSTV also constantly advertise that Showmax subscription is free for Premium clients - so they are offering the service/discount. Why should I contact Showmax ? I want my money back !
Second call's reference: 20383194-I67

paid amount showed owing reconnected service just to have it suspended after 7 days and told i need to make another payment and fisrt payment was not enoughf .and then get told by customer service line operator that why did i only pay the amount that showed and not pay more if i had any other option i would gladly not ever use the service of multichoice ever again .

I contacted customer services on Monday the 05th after knocking off and found my DSTV PRICELOCK suspended. I immediately took my phone & call your call centre which the lady that was helping me said she will take the matter up for investigation, and she promised to call me on Tuesday the 06th after 15:00 as she will be doing nightshift. NO call was received till I called back around 20:00 the other consultant explained differently from what I was told on Monday. So according to me I'm not been taken seriously a DSTV customer as a results I would like to cancel my PRICELOCK plan and go back to compact as I have never experience this problem before. Or is either you resolve this as ASAP as I don't owe you cause no one of your consultant can explain where does that R724.91 cames from, that you says I am owing.

M.J Thokwana
082 511 1022

DSTV PLEASE STOP SHOWING SO MUCH RUBBISH ON ALL YOUR CHANNELS WE PAY A LOT OF MONEY TO WATCH THE JUNK THAT YOU DECIDE TO AIR, AND IVE NEVER SEEN SO MANY REPEATS. PLEASE WAKE UP BEFORE YOU LOOSE ALL YOUR CUSTOMERS 0763981273

Promotional advertising for an up coming series depicting super heroes fighting against the nazi third reich.
Auschwitz entrance sign shown” Arbeit Macht Frei” how can Dstv even consider airing this series!! Insensitive to the nth degree.
Genocide was committed here!! The programming sourcers and management must explain how this happened.
Due to be aired from the 28 Feb

as a small business owner, i am disgusted that DSTV would advocate that staff should firstly be on their phones at work and secondly use work resources such as the office wifi to stream their own personal entertainment, Businesses be they big or small pay for wifi and spend a lot of money putting in expensive wifi connections in order to be able to meet clients need and then staff are encourgaed to use this resource for personal entertainment, I am appalled that a company like DSTV would advocate this. Where are small businesses suppose to go with this when staff want to sit on their phones during the day while they are suppose to be working and meeting the needs of the clients, and YOU at DSTV maybe a client of ours in your personal lives and experiencing bad service from us and then will have the audacity to complain about our service, while you advertise and advocate ENTERTAINMENT in the workplace. It is Appalling!

Poor service no link on payment
They camstag still looking for a sept payment that i did pay but cant find that payment and now they switch me off every 4 days for no reason.can i plz ask who ever got the same problem to contact me on 0727203164 for now i had it and gonna take exstra steps and take them to caurt. They just give poor servise all the time
Bernise
0727203164

SOCCER, SOCCER, SOCCER and more SOCCER !!!!!!!

Can you guys please stop this shit of showing SOCCER over and over on 10 channels every single day !!!!!!!! Stop STEALING our MONEY !!!! You get your money every month and still you choose to ignore your CLIENTS NEEDS !!!!

You have 3 channels permanently on soccer now another 8 channels get added !!!!!!! You have 3 channels every day 7 days a week for 4 weeks and for 12 months........AND don't even think of giving the excuse that it is the only HIGH DEMAND SPORT !!!!!!!

If you don't know how to do your job get out!!!!! Give someone the chance that knows how CLIENT SATISFACTION WORKS and how to improve DSTV client services as there are currently NONE !!!!

I have logged 10 complaints so far and still YOU DO NOTHING !!!!!!!!!!!!!!!!!!!!!!!!!!!! We as your clients just get IGNORED

Just remember, DSTV survives because everybody is paying you............but as soon as everybody starts cancelling their subscriptions, then I would like to know what DSTV is going to do. Our world is at a point where you have to turn every cent around. I hope you have a recovery plan in action as you are going to beg your clients one of these days not to go.

Please prove your clients wrong, and start doing something !!!!!!

Wynand
072 267 7988

R8161.35 was debited from my account ( in stead of 1044.85). I contacted customer services, they promised that someone from accounts dept will phone me back within 48 hours. No phone call received ... I phoned them again and again they promised that someone will phone me back before the end of day and that my money will be refunded within 3 days. No phonecall or refund received since. Seems like DSTV stole my money....
Call ref nr 26267218I82

I have called DSTV multiple times regarding my DSTV being blocked every 4days. when I receive that SMS saying my account has been blocked because I haven't made payment my face turns red because of incompetent DSTV consultant promising to resolve the problem. Apparently my payments cannot be linked to my account, I don't know what the payments department is doing but my problem is never escalated. the last case number I received was #9583208 which itself was escalated to the wrong department. DSTV is a joke, I am just waiting for that SMS again notifying me that my services are blocked so I can go cancel my subscription demand a refund and never recommend this company!!!!!!!

Email: [email protected]
cell: 0766720012