I paid R588 on the 1 December 2022 which was due for my subscription and it was not updated few days later my subcription was suspended. i sent Proof of payment it was opened there after every 4 days i would be suspended and i will have to call and explain to each and every agent and they will apologies and promised that the matter it will be resolved but 4 days later sme thing happens. On the 24 December 2022 i paid R600 which was more than my subscription but the same problem continued. even my showmax was suspended now because as per their system i am owing. so everytime I called and they reconnect me they charged me R50. February i paid R600 again while having that problem of my view being suspend every 4 days. The supervisor by the name of Anovuyo promised that he will ensure that the matter gets resolved. They finally updated the payment of R588 and reversed the R50 they have been charging me for Re connection fee but to my suprise again not all of them were reversed. I paid R600 in march again but still my view is being suspended every 4days because i now owe those R50 for reconnection fee. dont forget i dont have showmax anymore because of this and i dont owe showmax because I am paying everymonth.
the list of people i spoke to its endless just to name the few. i spoke to
Amyena- Supervisor
Anovuyo- Supervisor
Nokukhanya - Agent
Sibulelo- Agent
Nompumelelo- Agent
Luyanda Madikizela- Agent
Nokwazi- Agent
Favorite- agent
Landile- Agent
Njabulo- Agent

I have been a cusomer of dstv for a very long time and have always paid my subscription on time,full amount. I paid on 6 Fen 2023 the amount of R169 for dstv acces plus showmax. Numerous times during this month subscription was suspended and I had to make phone calls and going online jst to be told that payment was not received. Proof of payment was sent . Got numerous smss about different amount tht needed to b paid.(didnt pay as it was paud) . My account has been deactivated n I refuse to pay more then I should. Something needs to b done. Netflix seems very enticing right now

An unhappy and very disappointed customer.
I'm livid at Multichoice Dstv and their bad service. My mother is late and I was a second user under her main decoder. She lived in North West and I'm in Joburg. I was the one who called to add myself as a second decoder user under her main one and Dstv didn't have a problem with that. Now I need change of ownership as I need my decoder to be removed under her and being sent from pillar to post. I don't mind submitting the death certificate however they're requesting that my dad who is written in the letter of authority to come to the change of ownership in joburg...what nonsense. What is the purpose of them asking and writing all those security questions when I added the decoder if they can't use the same process when I want to change. I mean the second decoder is mine and not my mothers and just a second user under her account.

On 26 July 2021, I contact the Multichoice office regarding the amount due because it was incorrect on the mobile app. I am on price lock and was being charged double the amount I was supposed to pay, all they could tell was about a reward to upgrade and a reversal of payment. When I asked about the reversal of payment then they couldn't answer. I then asked if I am being charged for a reward again they cant answer. I called again on 28 and 29 July and still the same story. On 4 August they disconnected my services. I called in and the consultant asked me to pay R 495 some odd change to have the services reconnected and all other charges will be reversed. I made the payment and sent the proof and still no reconnection. I called again on 5 August only to be told to pay the outstanding amount (which was supposed to be reversed). Then I spoke to a lady at head office only for the cut to be cut off after an hour long wait. I also received emails from the billing department advising that services will be reconnected. I called again at night and the lady reconnected me but charged a reconnection fee. Then again on 8 August they disconnected me again and its a nightmare to call and be placed on hold for over an hour then call back and explain the entire story to the next consultant that answers only to be told the reversal story and rewards story. The consultant reconnected me and charged reconnection fee again. I am sick and tired of this. The whole month of August has been a nightmare. If they cannot honour the price lock agreement then why should I. My airtime has been wasted for people that cannot do their jobs. I even asked for them to pull out all the recordings and call me back but not done. Again today they disconnected me and I have now exhausted all avenues (telephone calls and e-mails) that I have resorted to Facebook Messenger only to be told same thing over and over. They dont want to admit that they are at fault.

Good day


Hi please can you assist me with a relevant person I spoke with there of ur agent so far and I can't get assistance every time they want to resend my doc cnt find them since fro dec 22 last awaiting for my refund last person I send my doc was Iviwe and gave me this ref nrs 19839527-i74 the mon contacted another agent Joyce and said my status awaiting approval from finance today spoke to Naledi just said she can't find my doc I need to resend them over again I don't know this is total not acceptable.. Where are my doc went to please need assist and my money asap and answers about my documents my Name Nonhlanhla Maqunsu I'd nrs 8608190939084 my cell phone nrs 0766542261

Missing episodes in catchup series programs.
Transplant and The undoing. Episodes 4 are missing on both series. Episodes 3, 5 and 6 are available.
We pay premium rates so how about premium service.

I have paid my services on multichoice but they keep on disconnecting my services. And when they brings them back they don't credit me that days that's I've been off or disconnected cos O became disconnected while I paid was sappose to be credited tho se cos it's not my fault when disconnected while I paid. On the 9 of October I did make self service to downgrade from DStv family to access both my decoders and it my downgrade was successful then when their system has to do downgrade instead it did make upgrade then multichoice want me to pay that. How can I pay for something that I did not authorised. I did authorised for downgrade not upgrade. Ever since they said they will fix the problem but they keep on disconnecting my services and I've paid for them

Multichoice offered me a PRE PAID one year DStv contract. I accepted their terms and conditions and paid R2915 in advance for 12 months viewing. As I did for several years before. Account no 40171422

However this time Multichoice unilaterally terminated the contract after six months, ( half the duration of the contract) on 3 Nov 2019.

Expecting Multichoice to hounor their terms and conditions under which I agreed to the contract and return the balance of the advanced payment, ( ie. half of R2915.)
However I only received R1332.86 which leaves a balance of R124.64

Multichoice is in possession of my banking details.

All future correspondence to this date, has been bluntly ignored by Multichoice. Which leaves me no alternative but to seek your protection in this regard.

I requested for a downgrade from multi choice and was told that it will be done on the 25. on the 25th the same amount was deducted and not multi choice doesn't want to reverse the funds debited , im told that there is nothing they can do about it. I will have to wait for the next debit date for the downgrade to take place

I requested for a downgrade from multi choice and was told that it will be done on the 25. on the 25th the same amount was deducted and not multi choice doesn't want to reverse the funds debited , im told that there is nothing they can do about it. I will have to wait for the next debit date for the downgrade to take place

My cust a/c.no.:95374139.After reinstating my DSTV viewing option in May2020,by accepting DSTV,s special come back offer of 279.00 pm.making my payments bfore the 7th of each month as per agreement, to my surprise they disconnected me on the 30/06/20,for an amountof R399.00,without even informing me ,i have sent them EMails to rectify the problem .I find this kind of procedure on there behalf unethical business practice.

An amount of R1224 was debited from my account , I called in to query and was advise it’s from an old decoder , I haven’t been using since 2016. I was advised by a lady that there will be a refund. that was on the 30th May. I called again on the 4th of June to follow up, no one could assist me. I spoke to another lady on the 8th of June she advised that the previous person never sent through the refund, she'll send it through and money will be back in my account in 7 working days however noting came through. Called in again today and spoke to a Vuyibile and was advised that the refund was never requested and a Nikita Chetty will call me(supervisor) no one called me. I’ve been dealing with the matter for so long ,it’s extremely unprofessional for your staff to tell lies to their clients. I NEED MY MONEY BACK NOW.
NO one can give me a proper answer but time lines 24 hours ,48 hours, 7 working days for what? this is unprofessional and fraud that Multichoice can debit peoples accounts after a subscription has been cancelled.

Good evening

I am having a complain about my monthly payment for April 2020. I am at compact and it is R385 monthly but now i am expected to pay R718 which is due on the 06th April 2020.

I really dont understand i am asking for your intervention and help in this regard. The custormer centre is not reachable i dont know what to do.

Regards

Gcinumuzi Sidney Malindi
0723566062
Customer code: 20917165

I am on compact which is R385 per month so for this coming payment which is due on the 06th April 2020 they say i have to pay R718 which i dont understand how. I tried to get hold of their customer centre but i cant reach them and i also tried to send the email and still waiting for their respond.

All i need is to clear this amount and be rectified.

I am asking for your intervention and assist because i cant tolerate this at all.

Regards

Gcinumuzi Sidney Malindi
0723566062

My sister applied for Price Lock on the compact package in mid February 2020 and she was advised that she will be paying R500 a month, she advised them take the debit order on the 1st of each month, and is was connected on the 24/02/2020 , but my sister phoned back to upgrade to compact plus which she was advised that the fee will be R65O a month which was fine for her, however on the 29 /02/2020 the service was disconnected, when she phoned to query she was advised the service was disconnected because the installment of R560 was not payed buy HER, she asked the agent why did they not debit her because there is money in her account, and if Mulitichoice say that they try to debit the account and there was no money in the account they are Lying there was money in her account and we have bank records to prove that. Yesterday she checked her statement and saw that the amount of R560 was debited from Multichoice however there was another attempt from Mulitichoice to debit the amount of R522, HOWEVER THE DEBIT ORDER FAILED , BECAUSE OF insufficient funds no tell me how can a Price lock for the compact plus cost a person R1082 , AND ALSO THEY ARE MAKING MY SISTER BANK ACCOUNT IN A NEGATIVE, IF AND WHEN SHE WANTS TO APPLY FOR A LOAN THE BANK WONT GIVE A LOAN , BECAUSE OF MULITICHOICE , when she phoned to qeury about this she was advise that she has two contract that is why, really this is happening because your agents messed up HOW CAN AN UNEMPLOYED PERSON QUALIFY FOR 2 PRICE LOCK PACKAGES, SO PLEASE FIX MY SISTER ACCOUNT, BECAUSE MY SEND STEP IS HELLO PETER or social media

Her customer number is 116994783

My sister applied for Price Lock on the compact package in mid February 2020 and she was advised that she will be paying R500 a month, she advised them take the debit order on the 1st of each month, and is was connected on the 24/02/2020 , but my sister phoned back to upgrade to compact plus which she was advised that the fee will be R65O a month which was fine for her, however on the 29 /02/2020 the service was disconnected, when she phoned to query she was advised the service was disconnected because the installment of R560 was not payed buy HER, she asked the agent why did they not debit her because there is money in her account, and if Mulitichoice say that they try to debit the account and there was no money in the account they are Lying there was money in her account and we have bank records to prove that. Yesterday she checked her statement and saw that the amount of R560 was debited from Multichoice however there was another attempt from Mulitichoice to debit the amount of R522, HOWEVER THE DEBIT ORDER FAILED , BECAUSE OF insufficient funds no tell me how can a Price lock for the compact plus cost a person R1082 , AND ALSO THEY ARE MAKING MY SISTER BANK ACCOUNT IN A NEGATIVE, IF AND WHEN SHE WANTS TO APPLY FOR A LOAN THE BANK WONT GIVE A LOAN , BECAUSE OF MULITICHOICE , when she phoned to qeury about this she was advise that she has two contract that is why, really this is happening because your agents messed up HOW CAN AN UNEMPLOYED PERSON QUALIFY FOR 2 PRICE LOCK PACKAGES, SO PLEASE FIX MY SISTER ACCOUNT, BECAUSE MY SEND STEP IS HELLO PETER or social media

Her customer number is 116994783

My debit order did not go through on the 29th of January 20. I then manually made a payment of R904.00 from FNB on the 30th of January 20. I called DSTV to inform them that I made the payment and also mailed the proof. The lady then informed me that I need to make another payment of R116.56 for penalties because my debit order did not go through, which I did the exact same day. However, the R116.56 reflects on my account, I made the R904.00 payment first, using my initials and account nr but the R904.00 is nowhere to be found.

Please note, both payments was made to the same account DSTV Subs account, I used exactly the same references.

My service has been suspended to non payment, sms's being sent to me saying that the had not received my payment.

I made 7 calls all together to sort out this issue, reconnection fees, penalties etc is added to my account daily. I do not know what to do anymore. I had send my proof of payments to the accounts department numerous times but nobody can assist me.

I had also changed my debit order date from the 26th to the 1st of the month, today is the 2nd and my debit order did not go off. I phoned DSTV today only to be advised that the debit order date had not been changed as per my request.

I am really sick and tired of DSTV's bad service - They took my money, wants met now to pay R1377.78 before they switch on my decoder again.

This is unexceptable - I am ready to cancel my DSTV.

Good Day Mark,

I trust this email finds you well.

I am writing this email to you as I am receiving no assistance from the call centre or the management team.

So my husband is the account holder here, but I do the payments every month, so our payment date is the 2nd of every month and last month I made payment of R650.00 for the month of February via FNB internet banking.

I normally make payment around the 24-25th monthly but my payment date is the 02nd as mentioned above. Ever since I made the payment last month for the month of February my services have been disconnected every single week and then I have to call in, help one of the consultant trace my proof of payment, allocate it to the system and then reconnect my services.

This morning I woke up, my services were disconnected once again, oh and bearing in mind im on compact plus so the payment amount is R490.00, I paid R650.00.... Anyway, I called in a few minutes ago and spoke to Msizi Reuben Malinga, who managed to pick up my proof of payment, and then advised me that I must pay an amount of R691.00 to reconnect my services and advised that from the 24th to the 24th is a month, however my payment date runs from the 2nd to the 2nd and the payment I made in January of R650.00 is supposed to cover me until the 2nd.

I then asked him why he is giving me a new payment date, why is he changing my payment date and he was giving me the same story of the 24th to the 24th and once again I will say that my payment date is the 2nd and not the 24th.

I then asked to speak to his manager, he put me on hold for a while, and came back to me stating that his manager advised that they will not speak to me but to my husband as he is the account holder, the more I explained to Reuben that yes my husband is the account holder, but I do all the payments, my husband does not have a clue what is happening with regards to the payments, I then asked Reuben to give me his managers details so I can speak to them directly and explain this to them, Reuben refused to give me his managers details.

May you please look into this matter and have my services reconnected, because I am definitely not going to be ripped off by paying R691.00 to reconnect my services when I have paid until the 02nd of March.


Awaiting your urgent assistance.

I am being charged R749 which I didnt agreed on .I spoke to a consultant about adding 2 channels in Dec 21st and she said I must pay R225 by the 7th of january and from there I said I will go back to R105 that I pay every month but now they say I must pay R749 and I dont afford it and I didnt agreed to it

On 21 Dec 2019 at 8:33 I called this number 0112892222 and talked to a consultant and ask her if I can add 2 channels to the one I was paying R105 she agreed and I asked her how much it will be she said it will be R225 and I agreed to pay it by the 7th jan I paid R250 by the 6th and by the 8th I already got messages from the bank saying deduction of R749 and there was no money in the bank so my bank is charging me for overdrawn money as a result my funeral policy is in arrears and I am a domestic worker I earn less than R3000 thats why I chose that package of R105 because I afford that. Now there are messages in my inbox saying I owe R749 if you listen to the conversation of Dec between me an the consultant there is no mention of R749 please can you help me resolve this because I called and they said I have to pay it and I dont have so much money and there is no verbal agreement between me and them to pay that amount Thank you

On the 21Dec2019 I called customer service and ask if I can add two channels she said yes and I will pay R225 on the 7jan, I paid R250 and now they sen me messages and debit my bank account which is now overdraft they say I owe R749 I dont understand why ,they are harrassing me with messages. I called this number on 21dec at 8:33 tel: 0112892222

Good day

Every month I am being billed R649, when I am on the Compact package. I was told that I am subscribed on Netflix and Showmax. On checking I was not, and despite this I had to pay the full amount because at this point my dish was disconnected. The month following this billing I was once again charged my normal rate. The month thereafter I was again billed R649, but I had to topup my airtime because the long hold and still the matter has not been resolved, DSTV can go to hell.

My decoder stopped working on Sartuday (4h), I went to multichoice in Vincent today (6th)...I was told the dstv is working fine the problem must be with the installation...I was advised to contact the technicain...I requested the technician and was told they will only be available on the 15th to help me....I decided to buy an explorer 3 decoder and was told that it will be installed on the 15th....I was advised to pay about R320 or R380 to speed up the process only to find out this was going to be done in 48 hours ...I was not helped at all as I opted to leave the store with zero chances of watching tv this week ...I am disappointed with lack of help today...I am paying my premium monthly subscriptions yet when I have a problem I have to wait for a week and days...this surely is not right

I have switched from a Normal DSTV Premium contract to a 'Price lock'contract in November 2019. The 'Price lock' installation happenend on the 27th November 2019 in Somerset West. The installer ask Multichoice to activate my extraview during the installation. It work fine for 2 days. Then only the primary decoder started to work. The secondaries stopped working with a E04. Phoned the call centre about 11 times holding on for about 30 min each time without the error getting resolved. everytime the consultant after about 30 - 45 minutes came back and said that it needs to be escalated because it is a 'Price lock ' account. Eventually I went to the service centre at N1 city and they resolved the E04 saying that it was a Multichoice billing issue that has put my account into arrears. I am paying via debit order. So that is difficult to understand.

When I got home from N1 City on the 11th of December the E04 error was cleared BUT my PVR service was not working. I am still battling to get somebody at the call centre to solve this after many calls.

Mutichoice your service is none existent.

I have signed up with pricelock compact in2017 in 2019 July I requested an upgrade to premium the lady told me no problem it will end 28 October 2019 now I'm being billed still and I must find out they renewed my contract which I have not agreed to and paying R1000 on the 25th of November they suspended my services because I won't pay the R1794 and they keep telling me about bank reversals where as I tell them continuously that account has been closed for over a year now no one getting back to solve this matter after 4 days of phoning and hundreds of airtime wasted