I called the DSTV Call centre at 11:50am and a "Lungile " took my call. I asked him to please disconnect my subscription as I was not going to use DSTV , this month. He said because my payment date is the 1st , it was too late . I asked if I could speak to a manager, he asks me why ? and what should he say to his manager ? I told him the reason for my call.So I asked him 3 times to speak to his manger, he keeps quiet on the phone , he then laughs and put me on hold without even saying a word. Is this Customer Service, Is this how Multichoice train their staff to be rude and arrogant ?
I want a manager to contact me immediately and I want an apology from that"pathetic excuse for a DSTV employee" I work in a call centre and the call is recorded on my side, I will take this further should my complaint not be dealt with accordingly.

Since the 6April Im waiting for someone to resolve my issue I upgrade from compact to premium for the R899 24 month contract my explora was delivered and install when I phoned to activate it I was told Im on the R149 contract Sello Mofokeng messed up my contract every day I phone everyone tell me they must escalate but no one have the decency to call me back and put on my decoder as my compact was cancelled. I'm very disappointed and irrated

Game had a special for the DStv with free installation which I had purchased to replace my old rusted dish and to have on hand for when I wished to reinstate my subscription. I had no problems with using the voucher and receiving free installation but now the installer is threatening to come to my property and remove my dish because according to him Multichoice will not pay him because I have not activated as yet.

Nowhere did it state that I am obligated to activate my subscription within a specific period inorder to qualify for the free installation, nor was the purchase contingent on me doing so. How then do your installers have the right to threaten your customers and what do we as customers have to do with the agreement between Multichoice and their installers? And What does Multichoice intend to do about such instances?

To whom it may concern,
I write this letter as a formal complaint with regards to the poor customer services that Multichoice provide, specifically the trouble I’m having to change the ownership of MY OWN decoder that I OWN to my father’s account.
The decoder my father owns stopped working and I suggested to him that we change the ownership of one of the decoders that I own to his account, instead of him purchasing a new decoder…easy hey…NO!
I submitted my Change of Ownership Form on 30 March 2016, received an automatic response the same day with reference number 7687875. For a full day I have not heard a thing back from Multichoice (bearing in mind that my parents now cannot watch any tv and that I want to resolve this as soon as possible as they pay the ridiculous high and unreasonable prices Multichoice charge where a day lost is almost worth a gold bar). On 31 March 2016 I received a response stating that certified copies of our ID documents is required?
Now the silly thing is, unlike the Change of Ownership form is designed (where the new owner requests the transfer), I, the current owner completed the form and wanted to give away my decoder to a direct family member - but certified copies is required, WHY?
My parents stay on a farm and I’m extremely busy at work, where must one get time to go and certify ID Documents? Especially if the transaction is not from a third party requesting transfer, but the actual owner of the decoder (which I paid for and has the right to transfer to anyone without Multichoice making it a difficult task to perform) wanting to transfer the decoder to a direct family member (copied on the Change of Ownership email).
Can I steal my own decoder, or what are you trying to achieve by this??
You can not only milk us with your charges and not provide a good, or even reasonably good service in return!!
Please respond in this regard as I find it unacceptable.
Regards,
Ruan

I zinhle here by not satisfied by the multichoice service the personnel of multichoice make mistakes and requires us client to pay for the mistake and they never fix it the day I connected my dstv account I requested to pay on the 15 but the assistance made a mistake and type 5 so every month I have to call and ask them to change the date but nothing happens. I'm so sick and tired of your poor service I hate the way you run your company. I would like you to deal with your stuff and let them pay for their mistakes

I am absolutely appalled by the treatment I have been receiving from MULTICHOICE. I have to call in every month with a problem which never ends up resolved! I called in today only to be treated like crappie by the consultant and he then asks me if I am human! He then keeps talking without even listening to my issues and tries to talk above me! I have no idea what training MULTICHOICE gives their consultants but it is clearly not one of integrity and discipline! I am going to find every means and way to get to the bottom of this as MULTICHOICE are quick to take my money but gives a damn about customer satisfaction! The consultant refused to allow me to speak to a manager,he didn't want to give me his managers contact number and I was still speaking he had cut the call! If MULTICHOICE keeps hooligans like this to deal with customers, it will soon come down to them harassing clients and threatening clients as they have access to all our details! I will be in contact with every legal authority to ensure that someone gets to the bottom of this as I am paying MULTICHOICE for a service and I expect to be treated fairly in return!I would not recommend MULTICHOICE to anyone as there are other providers who provides much better service than MULTICHOICE.

my dstv is always searching for signal during the day but later after 18h00 it comes back to play normal why bcs I'm paying full amount but it play half day?

At maponya mall there's two ways of paying an account, either by cash or card with the self service machine. Today their machine wasn't working and I asked the cashier *Moipone* with blonde hair who was just sitting there doing nothing to help out with the machine. She got all loud and told me that she can't help me and there's nothing she can do about it. She was showing off. I walked away from her but she kept talking loud saying my attitude stinks and it won't help me. The branch was not busy and even it it was busy she can't be talking to customers like that. She needs to be sorted out, she will get people who are not calm like me and I can tell you that if she did that to someone else it would have been out of control. That's were I pay my account and I want her sorted out

I have not used my DSTV since 31 december 2013. Today ( 02 May 2014) I had an installer come to my new residence and install everything for me. I went to the multi choice kiosk and informed by their staff member that the amount due is R295.00 and I paid that. I went back to the office to call Multi Choice for assistance with reconnection. I was holding the phone for more than 40 minuites and it was later just cut off without any assistance. I redialled and approximately 20 minutes later the call centre agent told me that I am actually owing a further R570.17. On enquiring I was informed that I was billed for Jan and Feb even though my decoder was in storage. I was informed that I was supposed to inform the call centre that I am moving and not using my decoder. I told them that calling the call centre is a joke because you have to hlod for more than an hour to get assistance, and that when I attempted to click on "Manage My account", the response says --" Sorry you do not have access to this module, please contact the call center". Both ladies that I spoke to told me that the only 2 ways to contact DSTV are via call centre ( which is impossible if you're in a remote area as I was) or on their website. SOMEONE AT MULTI CHOICE PLEASE TELL ME HOW WAS I SUPPOSED TO DISCONNECT MY SERVICES IF BOTH WAYS OF DOING SO ARE IMPOSSIBLE.
My complaint I have is the fact that I'm told that even it's virtually impossible to get hold of Multi choice, I am actually being billed for 2 months viewing that never happened, and MULTI CHOICE HAS NO SYSTEM OF SEEING IF YOU HAVE DISCONNECTED YOUR DECODER AND THAT IS NOT IN USE.
I believe this is unfair practice on your side and that you should have a system of monitoring use of your services and not bill people uncessary. I think Multi choice is abusing it's status because they know that we don't have too many option in South Africa.