OCBC Credit Card - VERY DISAPPOINTED and POOR SERVICE STANDARD

I have been using OCBC cards (365 and Titanium) for a while until recent past few months that I decided to CANCEL and terminate all my cards with the bank. The bank initially hooked retail customers with some credit points for application and they make clients to sign up multiple cards.

I was using the cards just for few occasions. There were some overdue payment of the cards. Soon they start charging all the late charges and interests. And have been trying to call to waive the charges (always wasting of time due to their robot answering machine that keep directing to other number/department-sometimes have to wait for 30 minutes), and also submitted online requests for the waivers, most of the time all are get rejected. Occasionally they just waive 1 time late charges and fee waiver. Ans they allow the late charges & interest to roll to exorbitant amount and keep refusing to waive those charges. I appealed and talked to them to waive all the late charges and interest as those charges are not originated from my spending/expenses, there are purely due to OCBC barbarian & exorbitant charges to earn profit from retail customers.

I disagree that those charges are due to my expenses and I even showed them proof that I had paid all the expenses plus some addition amount to the bank. And explained to the staff and emailed and requested them to waive all charges as other banks would have already waived those charges. Fundamentally, these are of NO materials/monetary lost to the bank in the first place (the bank didn't provide any extra money to customer). Except OCBC who think of themselve too highly, proud and arrogant that have an attitude to ignore feedback from customers and have intention to EARN profit from unreasonable & unrealistic charges from customers. This must have been one of their strategy/motivation to offer cards & earn profit by force/loophole in the law from retail customers who do not have much power/knowledge of the rule set by them & failed to make payment on time from time to time.

I hope these practices by bank must be STOPPED & exposed to the public. Please stop using their cards and immediately.
ALL the government bodies MUST have a control over the bank limitless power of causing unnecessary burden/punishment to retail clients.

Justice needed !

Dear Sir / Madam,

I have called OCBC these few days from morning , afternoon and night time at OCBC hotline concerning my late charges & interest charges amounting $102.50. The automated voicemail system informed that I will be settle all late payment charges.

I was tried to called many times the customer services and nobody pick up and keep auto transferred to voicemail system.
Did I know what the customer services is work and till nobody settle customer services . I really unhappy OCBC services is really poor than other bank in Singapore

I have written this email to OCBC bank and still nobody within two days respond to me and waiver my credit card late payment charges. I will be cancelled and stop using all my credit card .

I was very disappointed to your customer service really poor and nobody pick up customer phone and solve customer problem. It is need more improve this part of customer service . In addition, few of my ex-colleagues and friends also have mentioned to me and had similar situation.
At first I really didn't believe it, it seemed to happen to me. I ensure and surely unacceptable behaviour from any reputable bank.

After reviewing all the unpleasant counter with OCBC, I am also one of the victim to OCBC 365 credit cards.
As I am serving my installation loan with 0% interest rate for 36months, the nightmare begun. Annual fee will not be wavier as I failed to make minimum spending annually. I had stand firm not to paid a single cents on this Annual fee n late charges despite I had done multiple time to seek request from customer service. (every call I made to customer service, you had to go thru an 20min routine automate teller before you get to connect to customer service with another 30min call waiting)
Although I had clear all the principle amount for the installation loan, I still holding the longstanding issue with OCBC on the outstanding charges which they failed to provide substantiate reason.
I wonder any possibility to sign petition to raise this matter to MAS to conduct check on OCBC.

Owned OCBC 365 and Premium Card.

Spent less than $100 and was late for 1 month and charged me $100 late payment in April 2018 and then some interest charges for both cards. I called in May to clarify and ask for fee waivers. The customer representative said will get it done and asked to wait for 5 working days for the waiver outcome.
5 days later, he called and informed the waiver was unsuccessful and then told him that i would not want to pay the late payment and interest charges, but i will pay only the amount that i had spent. he then said no, you cant, you have to pay the late payment and interest charges as well. I insisted and refused to, he then cancel my card and all cards details disappeared from my iBanking without bothering to retain you as their customers at all. just like the other posts that are posted here in complaint board.

1 month later, a guy called via 68768000, he then sort of like threaten me and says, if you are not paying then we will take legal action against you. alright, with just less than $100 spent and till date 27 August, this was the FIRST ever SMS that i had received from OCBC and informing me that my outstanding balance for both cards have been accumulated til $900 plus.

I am going to their OCBC Branch to lodge a complain and the same i will also do some other legal advices against this bank.

The problem is, ever since they have cancelled my credit cards and cards details auto disappeared from my iBanking. I have no idea what are the charges that they have charged me and the amount that i had spent in April.

Owned OCBC 365 and Premium Card.

Spent less than $100 and was late for 1 month and charged me $100 late payment in April 2018 and then some interest charges for both cards. I called in May to clarify and ask for fee waivers. The customer representative said will get it done and asked to wait for 5 working days for the waiver outcome.
5 days later, he called and informed the waiver was unsuccessful and then told him that i would not want to pay the late payment and interest charges, but i will pay only the amount that i had spent. he then said no, you cant, you have to pay the late payment and interest charges as well. I insisted and refused to, he then cancel my card and all cards details disappeared from my iBanking without bothering to retain you as their customers at all. just like the other posts that are posted here in complaint board.

1 month later, a guy called via 68768000, he then sort of like threaten me and says, if you are not paying then we will take legal action against you. alright, with just less than $100 spent and till date 27 August, this was the FIRST ever SMS that i had received from OCBC and informing me that my outstanding balance for both cards have been accumulated til $900 plus.

I am going to their OCBC Branch to lodge a complain and the same i will also do some other legal advices against this bank.

The problem is, ever since they have cancelled my credit cards and cards details auto disappeared from my iBanking. I have no idea what are the charges that they have charged me and the amount that i had spent in April.

Impose late charges with snowball interest despite several attempts to appeal for waiver. Very inflexible and simply ignore facts just to seek payment from users. OCBC is an international bank so I'm baffled as to why they can simply serve their customer so unprofessionally. Can't cancel my card due to annual insurance premium was tied to it and early termination will impose yet another penalty fee. What on earth is happening? Apply card is a breeze but payment is a nightmare!!!

Don't ever take loan from them. They will cheat you every chance they get. No clear repayment schedule but when you ask how much and when to repay they say check online. You gave loan right? As a bank isn't it your duty to ensure clear repayment amount and dates are given? All other backs are doing it, why not OCBC?
If you ask they say xyz if repayment amount + 3% of remaining balance - this changes every month, so any which way they cheat and make money.

I am utterly disappointed with OCBC Bank. This bank really
do not value their long term customers whom had been with them for more than 10 years. And their customer service is the
worst among all the banks that i had. Committed the things to customer and yet its not done and yet they just refused to admit
its their fault. I was late for the payment and called in for waiver. Told me that they will waive off but in the end not done...resulted that now i have to bear for all these charges. So i told them to cancel all my accounts and credit card and they just proceeded without trying to salvage us. I WILL NEVER USE YR SERVICE AGAIN AND DEFINITELY WILL ASK ALL MY FRIENDS NOT TO USE YR SERVICES!!!

I have the following credit cards POSB, UOB, StandChart, Maybank. HSBC, Citi. But NEVER subscribed to OCBC as from experience just dealing with a simple savings account can vomit blood. The bank is the most calculative and kiam siap bank. Trying to squeeze fees from gullible customers while giving as few benefits as possible. Beware their exchange rate for their foreign transactions. It would make the most cutthroat money changer blush. The reason for today's ire: tried to call the helpline 1800363-3333 around 9.30pm today to check on savings account balance. OCBC tries to be IT sophisticated with their 'speak to the robot/AI with your request' crap. After 10 minutes of 'speaking' the robot gets confused and you are still transferred to a normal human operator. Hilarious that OCBC try to be so showy on their IT technology and still fall flat on their face. Try walking before running and not waste customer's time. No way you can keep up with technology of DBS.. after being transferred to human operator was informed their system is down for maintenance. OCBC system says 'Please call back after 5am tomorrow morning'...Should the customer charge you a fee for your mistake? Sorry don't try walking, try crawling then walking, running for you is still a long way off. Maybe in 20 years your can reach the 21st century.

Got a NTUC Plus Credit Card in Nov 2017. Statement never mail to me, but late payment charge letter can reach me with $100 late payment charge plus $2.57 interest charge.
Quickly pay my bill on that day and contact the bank, because it is the first time so manage to waive the charges, inform them to mail me my statement.
Never get my statment again. But late payment letter get to mail to me again. Call the bank but never waive ask me to wait for sms next few days, ask to speak to someone senior get rejected.
Never expect a singapore bank like OCBC can be this bad.
Last time got one credit card from OCBC, every month the Statment get to be mail to me with out fail.
Don't understand why this is happening, and if they don't waive the late payment fee of $100 am I to pay this amount without recourse. This is so unfair, Is this bank trying to make money by inposting high late payment fee????

I have called OCBC last month at OCBC hotline concerning my late charges. The automated voicemail system informed that I will be acknowledge within 5 working days.
As I did not get the respond after 5 working days, I seem to forget about my late charges waiver request.
And when I received my Oct 2017 statement, my late charges still reflected in my statement n payment due date immediate. N I made the same request today through OCBC hotline n the ONLY option provided via automated voice mail responding the waiver will be made known within 5 working days. What if my request never get respond from the bank how do I get the late charges waive? Please do contact me at my HP no. 96634079. Or else I will terminate my card for not getting respond from the bank.

OCBC is one big heartless bank who only thinks of itself (applies only to animals).

Did not make my full payment due to an oversight, and the bank went ahead to terminate my card and credit facilities (payment always on time) without informing me beforehand. Heard from the courteous collections officer that similar incident happened for other customers, one of which underpaid by $60.

Definitely won't deal with this bank anymore even if they offer the best rates in town, and will spread this word around.

I was a customer for more than 25 years.

Super heartless bank who only thinks of itself (like animal).

Had a shortfall in payment due to an oversight and they terminated my credit card and credit line facilities without informing beforehand. Heard from the collections officer that they did the same for other customers, one of which underpaid by $60.

I won't deal with this bank ever again, and will spread the word around.

I was a customer of OCBC for more than 25 years,

Not sure whether other customers have the same experience as i did. As my term loan is due on the 1st of each month, hence on the same day itself, the billing dept keeps on calling my mobile phone when I rejected their calls. As of now in the afternoon on the 1st of Oct it's already 7 calls from OCBC bank. Sometimes when they fail to get you in the mobile phone, they will call your home or even your office. Bear in mind that I am not a bad paymaster although some months I might be late in paying like 7-14 days. I also have other loans with Public and Hong Leong bank where I absolutely have no issues at all with other Banks. I cannot imagine those who are late in paying for a month or longer.

Therefore, think twice before borrowing from this BANK. Honestly I regretted.

Very bad experience with OCBC BANK.

Usually I pay my credit card bills when received the bank statement. However last month I missed to receive it and when I realized there is an outstanding bill to pay, it was overdued by a few days. I immediately made payment and called the bank for waiver. 3 times Sms received from after few aopeals was rejected. I requested their Manager to call me and when she called, I explained this unfortunate situation saying all these years ocbc statement has never lost in the mail but this time, it's lost in the mail and I would never use this type of excuses for waiver but it did happened and I have to pay one hundred over just for this accident is really unfair to me. No matter how I explained and plead to give me a chance, she still rejected me. That moment I found that she is very heartless and bank has no compassionate for hard earn commoners like us. My friends also have same treatment like me. We decided to stop using ocbc cards, anyway there are a lot of banks out there which are more compassionate and flexible than ocbc.

I was previously using their Robinson credit card, till the time I was jobless and ran into some debts with the bank.

Hence currently I am on the Debt Repayment Program (arranged by CCS). Recently, I have been calling in to request for the latest statement for the account under the DRP and the CS officers who called the calls, always replied that they would have to refer to the "other department" as my account is not under their area.

Till now (which is about more than a week since the 1st call I made), I have not received a single call from the "the other department".

My point is: Is it because mine is a debt repayment related account, therefore I should wait endlessly for the officer-in-charge to call back??

This is NUISANCE, and surely an unacceptable behavior from any reputable bank.

I was previously using their Robinson credit card, till the time I was jobless and ran into some debts with the bank.

Hence currently I am on the Debt Repayment Program (arranged by CCS). Recently, I have been calling in to request for the latest statement for the account under the DRP and the CS officers who called the calls, always replied that they would have to refer to the "other department" as my account is not under their area.

Till now (which is about more than a week since the 1st call I made), I have not received a single call from the "the other department".

My point is: Is it because mine is a debt repayment related account, therefore I should wait endlessly for the officer-in-charge to call back??

This is NUISANCE, and surely an unacceptable behavior from any reputable bank.

I am terribly upset with OCBC credit cards and would warn anyone with a OCBC card to be careful.

Recently, I encountered an issue where I did not receive my credit card statement but was subsequently sent a statement in the following month with late charges and interest. Thinking it was ridiculous that I had to pay $80 for late charges for a payment of $100 over, I called them to explain the situation and ask if they could waive the late charges. I proceeded to make payment for the outstanding balance immediately.
Even though the contact centre staff told me that I will receive an SMS on the outcome in 5 days, I did not receive it. Called up contact centre again and was told that the earlier request was not submitted and she will resubmit. Finally after a few days, I receive SMS to say that the bank is unable to waive my late charge but will waive my interest charge. Fine. I decided to pay up so that I can have closure to the whole issue, and just take it as a lesson learnt not to hold anymore OCBC cards. After receiving the SMS, I called up the contact centre again to check the outstanding amount as it was not indicated anywhere in the SMS. On the very next day, I went to their Jem branch to pay up and even confirm the amount again with the counter staff. I thought I can finally have closure after cancelling all my dealings with this Bank.

Today, I receive another statement for late charge of $4.46! Amazed by their capabilities to irritate customers. Omg, I am not even appealing for a waiver and all I ask is that they leave me in peace. Once again, I have to call their hotline which is really extremely hot. The staff told that this is another late charge, for what I really cannot understand since I've confirmed the amount so many times with them and even went down in person. They told me they will waive it, and asked me to wait for the next month statement. I demanded for a written reply in the next few days, as who knows, they may decide to charge me even more late charges in the next month.

I saw online that there are many similar complaints from other customers about OCBC demanding late payment charges even though the earlier statement was not received. If you are holding on to a OCBC card, be warned. My spouse has cancelled all OCBC cards after seeing what they had put me through.

OCBC is a dogs' shit bank. They hound you very day for late payment. Very trigger happy to issue lawyer letter, because you pay not them.They dont have heart, they dont help you. They have this mentailty that that is your business. They dont remembered when you are financially ok you paid them thousand dollars of interests. Even you owe them just a mere few hundreds. DONT BANK WITH THEM. DONT BORROW FROM THEM.

First and foremost, I think the customer service officers (not including the CS managers) have been doing an above average service level jobs during all my encounters. My experiences are more or less same as the fellow forgetful pals here, who has overlook the payment either, we are overseas or the amount is very small to pay or living in different mailing address.

OCBC, however, has very clear policies for waiver. They probably will waive for the first time on late payment. However, the second or third times late payments will be very difficult as OCBC has added in layers of resistance to discourage late payments regardless on how minute the outstanfing amount is.

I have just cancelled 3 cards as of 24 APR 17; OCBC Robinson, 365 and NTUC. The last two cards were given to me in 2016 but I didnt make any transaction thus far.

OCBC had waived off few of my late payments charges in the past. To be honest, the oustanding amount (A) was always very small, between 50 to 200 dollars.

For the last encounter, i was traveling between Jan 17 to Apr 17 to few countries. (I did came back to Singapore between the traveling). And i totally forgotten one 80 plus dollars bill that I charged to OCBC credit card in Jan17. And i only foot this bill in mid March 17 without paying the late charges and interest. I was asked to pay around $160 plus in late payment and interest. The CS officers have tried 3 times to appeal for my late charges and interest. All were rejected till i asked to speak to the CS manager.


For your info, I was told by the CS manager, I will be charged for another month of late payment and interest if the previous 2 month late payment and interest are not paid by 28 April 17. So on the spot, i asked her, I already paid the principal in March, why OCBC still charge more on interest and late payment.

The answer which is true about OCBC values and policies;
CS manager:" Sir, this is our policy. it is in our service agreement when u signed up the card" ------THE TRUTH IS OUT and please read all rules and regulations when u sign up for any card. ( I am mocking here, becos if we were to read all terms and conditions, i think we will not sign up any credit card from any bank). My POINTs are, THE BANKS SHOULD ALWAYS;
1. On a case by case basis, look into at the OA as compared to the late payment charges plus interest that the bank want the consumer to pay. For my case, is about 200% of late payment and interest i have to pay for 2 months. And i don't denial is due to my oversight and forgetfulness.

2. Be considerate and flexible. In business, naturally we want efficient and effective operations readiness and on time payment by our client (which is we, consumer). But don't be too harsh on your clientele and chase them away. Very likely, it will leave a permenant bad taste in them and they will never return to your bank or take up your services. OCBC, FYI, my first mortage loan was from you. Will I take up your mortgage again, after this incident becos of $160 fime; i think is highly unlikely or impossible. ( you should do the maths, few Hundred thousands to a million dollar mortagage loan comapred to your fine)

3. what I would do differently as a credit card service providers and maybe OCBC policies makers can look into it:

a. understand the financial status of your clients, terminate those u think that will cause bad debt to your bank and preserve those that will contribute to your profit margins. FYI, i am a premium customer for DBS and I am a strong follower for UOB bank. I rejected OCBC bank premier banking services becos OCBC is very rigid in policies and lag of 'human touch'

b. Promote your cards to your cards' holder when u think those clients have spend too little on your card and still need waiver. Think again, why they are doing it. Likely is becos OCBC card no longer appeal to them, inconvenience to use as no easy payment to the OA has been setup, clients have better offer etc. Maybe OCBC has large credit cards base and don't really need to do it right now.

c. For my other two banks CC, I never had any issue with waiver if i overlook to pay on time. However, i had set up Giro deduction already. OCBC has never offer me with an appointment or online session to setup Giro right away. However, your CS have mentioned on how and where to do it. But they just never offer a way to do it right NOW. haha.....

Hope OCBC CC department and policies makers can read and understand. You guys are really rigid, harsh and cold. In addition, few of my ex-colleagues also have mentioned to me and had similiar situation.

I am using 2nos OCBC credit card. One for shopping including fairprice and another one ( robinson card ) only using for donation to sasco senior citizen . For the fairprice card i do the payment correctly and no issue. But for Robinson card , the amout i donate is so small that often i forget to pay intime. Some times i make large payement. So few times ( around 4 different occations) i forget to payback in time. i payed few days after due date. So these 4 times they took late fee charges of S$80 each . I request for wave off and i inform them this is purely for charity purposes. But they simply reject. So i payed a lot. WIll terminate this card soon..

OCBC really sucks, didn't mail me the bill, and charged me late fee and interest charge, it already happened 2 times!!!

Reminding everyone, do not use this bank! I have paid the late fee and interest charge! and cancelled all my services relating to this bank! WORST BANK EVER! I will remind everyone around me not to use this bank!

I fully agreed with other writers in the forum. OCBC has a high handed attitude and a loan shark. I appealed for the late payment and interest charged as I did not receive my statement of account to make payment Therefore there was a delay on the payment. My appeals were rejected without any due consideration. Dear Consumers please be warned of the high hand attitude of OCBC. I will never signed a OCBC credit card or any dealing with OCBC.

I'm a singaporean. I applied for a card in Malaysia under ocbc. I deposited cash into the Malaysian bank so that i can come here and convert the cash and withdraw from the OCBC bank using the malaysian card. But the bank in malaysia or singapore i really dont know is having technical issues and i cant even withdraw my cash. I think they haven't activated the overseas withdrawal function. I even dialled up 72323 to activate the card but its not happening.. Im super angry. Its been a month. I need money and its urgent and this OCBC is giving me problems. When i withdraw it says invalid transaction. When i call up the OCBC malaysia, they say its some technical issues and will do something about it. But it has been a week since i called. And nothing has been done. I need cash by today. Please do something about this OCBC! really super angry. Thank you.

I have been using OCBC Plus card from 2008 and have regularly using for my shopping needs and paying it on the due date. Two times due to overseas travel I was not able to make on the due date and made the payment immediately on my return this also is due to the reason that I receive harcopy invoices through post. First time when I had requested for waiver of late fee they acknolwdeged it and during my second overseas travel they charged late payment fee and had requested them to waive since I was overseas and also agreed to go for GIRO and infact did have the GIRO approved.....inspite of me doing all this they still held on to the decision saying "We stand by our decision"...I would have requested for waiver of this atleast five times and saying that to the customer service officer that GIRO is already approved and no more issues on late payment but still they did not heed to my request.
All I can say is that OCBC is losing genuine customers. Now that I have cancelled GIRO payment that I had done and also the plus card.

Now I have been receiving invoices for the payment of late payment's late payment...this is ridiculous and wanted to raise this up with the concerned forum