Hi Sir/ Madam,
I would like to register a complain with OCBC in regards to the non compliance by bank for the terms and condition for the Loan repricing which had made me conclude that my request for loan re-structuring was denied and there by committing to sell my HDB unit.
Here are details of the property:
Vishal Ganjoor [ NRIC : S7563141C]
#16-505
Block670A
Choa Chu Kang Crescent
Signapore-681670
Conversation transpired so far :
1. Date: 1st September 2012.
I have spoken to the Customer care officer Rasool and realized that I am in lock-in period with bank which came as surprise to me. Rasool assured me to investigate and revert on Monday. To give a background I did receive a call from OCBC bank for repricing last year and had agreed to SIBOR and adjusting the tenure and had mailed the duly signed form for revising the tenure. As there was no correspondence from the bank I assumed my application was not entertained.
2. Date: 2nd September 2012:
I had visited the CCK branch to discuss my case and met relationship manager Alvin Namibiar to apprise him of my case. He informed me that Bank will only proceed after obtaining verbal agreement followed by written agreement between two parties and comply accordingly.
3. Date: 3rd September 2012.
Rasool called me on Monday to inform that they are investigating the matter and will revert. I have requested to retrieve the recorded conversation & also the signed form to establish the agreement of reducing the tenure.
4. Date: 4th September 2012. I have received another call from Rhonda today stating that an oversight on bank’s part to revise the tenure. I have stated again that am selling the property and my transaction will complete in November. Rhonda insisted that she can send the form now for revising the tenure. She has tried to explain me the repricing and tenure adjustment are two different issues despite under same agreement.
5. I have requested to retrieve all the details from the bank find out the facts and figure out the non-compliance on part of OCBC. This is case of Selective application of the agreement where by OCBC had decided to implement part convenient ignoring the second part i.e. tenure. I understand the agreement has to comply in entirety.
I seek your co-operation to resolve the issue as I do not intend to pay the lock-in amount which is being levied upon me for the fault of bank.
Regards,
Vishal Ganjoor | Global Delivery, EDMS
NCS Pte. Ltd. (A member of the SingTel Group )
5 Ang Mo Kio Street 62 Singapore 569141 | Reg. No: 198101793G
E
[email protected] | W www.ncs.com.sg HP: (65) 9734-8595
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