I BEEN WITH THIS WORTHLESS COMPANY SINCE 2012 WELL I TRYED PAYING A BILL HOWEVER IT WAS DECLINED THE COMPANY FAXED OVER A AUTHORZATION FORM MAY 2, 2017 ITS MAY 5,2017 STILL HAVE NOT RECIEVE MY MONEY I GET SO SICK OF SPEAKING WITH SOMEONE CANT SPEAK ENGLISH WOORST THAN THAT THEY CAN NEVER TELL U ANYTHING I ADVISE ANYONE PLEASE DO NOT TRUST RUSH CARD I HAVE A BAD TASTE N MY MOUTH AND SOON AS I OPEN ANOTHER ACCOUNT THIS WILL BE GONE RUSSELL SIMMONS U NEED TO DO BETTER BY YOUR CUSTOMERS ALL I HEAR IS THE BACK OFFICE HASNT PROCES YOUR REFUND SAD SO SAD WHEN THE MERCHANT HAS RELEASE THE AUTHORZATIO FORM. THEY HAVE NO CONCERN FOR PEOPLE I WISH SOMEONE FROM BACK OFFICE CONTACT ME THEY CAUSE ME TO HAVE MY LIGHT DISCONNETD DUE TO THEM NOT RELEASING MY FUNDS AND STILL DO NOT HAVE MY FUNDS BUT I WILL BE CONTACTING SOMEONE HIGHER IF IT MEANT RUSSELL SIMMONS HIMSELF ITS PATHETIC TO CUSTOMERS THAT U HAVE YOUR STUFF TURNED OFF BECAUSE OF NO SPEAKING ENGLISH U CANT UNDERSTAND I HAVE LOST ALL FAITH HOW WOULD U FEEL IF THIS WERE YOU HAD THIS PROBLEM RUSSELL SIMMONS

Hi...I've been a member of RushCard since like 2004. Very long time. I have a regular bank account, but I decided to use Rush to separate my tax refund from my paycheck which goes to my regular bank account. Well, I decided to use Rushcard's bill payment for a bill on 3/27/17 where I needed to make a huge payment of $900. It was suppose to reach the payee on 3/31/17. This is my first time using the bill pay program and completely forgot that the company where I was sending the payment doesn't except checks! This is where everything starts going bad. The creditor sent me the check instead of sending it back to Rush. So, I called Rush on 4/13/17 trying to see what I need to do. These customer service reps are the worse. First of all, I can barely understand what they are saying on the phone. They're going to tell me to cash the check thru Ingo, which I knew was wrong cause the check was made out to the payee. Then they tell me that if the payee stamped the check I wouldn't be able to get my money back! I know that's a lie. I called the 3rd Party Bill pay bank that they use and they told me exactly what I needed to do. I mailed the check to the bill processor and immediately received an email stating that they processed my refund and that RushCard is taking over and I should receive my refund within 2-3 business days. Ok, on the 4th business day, 4/27/17, I called Rush and the csr stated that it takes 5-7 business days. Yesterday was the 8th business day and I'm getting frustrated. No one ever has an answer when I call there. All I can think of is that first csr I spoke with the first time saying I couldn't get my money back. I've been with Rush 13 years, and after this is settled, I'm gone. This is ridiculous. Its been a month since I made that payment. Worst mistake ever using rush to handle my business! If I don't get anything within 2 weeks, I'm going to consult a lawyer.

my name is donna fernandes anhave been with rushcard since 2011 on nov 30 2016 i ordered some xmas gifts online from a merchant that sells through i offer an payed them with my rushcard they never sent my items i filed dispute with rush an waited 3 months for them to finish investergateing the issue i called today feb 28 2017 cause they said theywould have a ans an they will not refund my money i cant believe i am being treated this way im done with them lawyer time ive had money come up missing an they would say i had to have spent it.

I've been a customer since 2014 and this year was my first time using the direct deposit feature for my tax return. That was a mistake. My ID expired on my birthday, in January, and I'm awaiting the arrival, via USPS, of my replacement. They require a state photo ID to approve the post to my account since it's in excess of 10,000. All I have is a photocopy of the expired ID card because it was surrendered at my local DMV and I have the receipt from their office to go with it. Three days back and forth with agents about this.. I have had arrangements to pay the down payment on a home and today is the deadline. Very inconvenient and inconsiderate.

Hello, I have rushcard direct deposit, and my old card is due to expire 8/2016. I emailed my new address and I never received my new card. I went to check my card on 8/19/16 because I'm due to get paid on 8/23/16 and it shows me as having the new card not activated so they blocked it. What kind of foolishness is this. I have bills and need my money. They have know customer service representative. Does anyone know who I can call and complain about this issue too. This is the worst company and once I get my money I'm done with rushcard. So pissed right now..😡😡

Got my direct deposit on my card but when i went to get gas this morning my card declined for insufficient funds called customer service the audomated service gave me a balance well over the amount i was trying to pay tried to speak with someone and keep getting hung up on terrible service

I loaded my card today with funds today and 1 hour later I was going to pay a bill and quess what? My darn money is not there. Called the CS and this no speaking English dude quickly tell me that the system is being updated and it's nothing I can do. I was effective back in October 2015, could not use my card and pay my bills. I work with computers and understand how things mess up. But 7 months later and this mess is still going on. I am so mad right now. #Iamsoscrewed

I APPLIED FOR A RUSHCARD ON MAY 10TH TO WHERE IT SAID IT SHOULD ARRIVE IN 5 TO 7 BUSINESS DAY. WELL I COUNTED FROM THE DAY IT SAID APPROVE UNTIL NOW AND IM ON MY 8TH DAY AND NO CARD. I HAVE MONEY THAT WAS DEPOSIT ON MAY 17TH AND CANT GET ACCESS TO MY MONEY. I HAVE NO FOOD FOR MY KIDS TO EAT, I HAD TO MISS WORK 3 DAYS CAUSE NO GAS IN THE CAR. AND MY LIGHT BILL AND WATER BILL IS DUE TODAY BY THE END OF THE BUSINESS DAY AND I CANT GET ACCESS TO MY MONEY. ITS BEEN ON MY CARD SINCE THE 17TH. I CALLED AND SPOKE WITH MANY SUPERVISORS WHO TOLD ME THAT I COULD GET AN EXPRESS CASH WITHDRAW AND GET MY MONEY SENT MONEY GRAM. BUT THAT WAS FALSE CAUSE EVERYBODY HAVE DIFFERENT THINGS TO SAY. I DONT KNOW WHAT TO DO AND I JUST SIGN UP FOR THE CARD CAUSE MY OTHER CARD WAS HACK AND I NEEDED A CARD FOR MY MONEY TO GO ON UNTIL I GET AN ACCOUNT ELSEWHERE. I DONT WANT TO DO BUSINESS WITH RUSHCARD ANY MORE I JUST WANT MY MONEY AND GO. I WILL PROBABLY BE IN THE DARK TONIGHT WITH NO WATER FOR MY KIDS. THEY NEED TO PAY FOR THIS HAVE THE MONEY BUT I CANT USE IT OVER $900 DOLLARS ON MY CARD AND CANT GET TO IT FOR MY BILLS BY THE END OF THE DAY...THEY NEED TO BE CLOSE DOWN FOR REAL

My card was cancelled because of a dispute and it's been over 9 days and no access. I am very tired of Rush with the mess, after I receive my funds , I will surely be leaving RUSH CARD. Russell Simmons should be ashamed of himself. Bills due and can't access my funds, DD hits tonight and no card...hmmm are you stealing Russell??

I requested a replacement card because I lost mine. I've been waiting 7 business days now. No card. I have not had access to my money in over a week. I have no money to feed my kids, pay my bills or gas for work. I've been lied to by Supervisors so many times. I have over $900 on my card with another deposit to come on Thursday. I am so pissed right now and feel so helpless because I can't get an answer from anyone there and I need my money

I put money on my card in October and I have not received my money yet

I received my new rush card because my old card expired. I activated the card and added money to it and now everywhere I try to use it declines. I am on a chapter 13 bankruptcy and am required to maintain automobile and homeowners insurance as a part of my agreement and yesterday my insurance payment was returned. I have been trying to get this issue resolved for days and they keep telling me that I need to activate but when I call the automated system says that my card is already activated. now my bankruptcy is in jeopardy

Rush card put an inactive card on my account after their system problems. The card is inactive because it was stolen from me in 2014. I went to transfer funds to my other rush card, but the funds went to the inactive account. Rush card said they could not transfer the funds out, but can issue an express cash and to pick the money up from Wal-Mart. Said I had to wait 24 to 48 hours before a reference number. Well it's been 48 hours. I called today and they said 1-2 business days. Then told me they issued a new card, but changed it up again and said I will receive express reference. I have $1,000 sitting on a card that was stolen from me and I have bills to pay. I don't know when I will get my money and the worst part is that I have no way to fight this. FTC and the FBI need to get involved. This company uses people who can't speak English, they ask for ALL of your information, not just a couple of security questions, but everything. I am very scared that one of the workers will use my money. I also had to call several times before some would answer as they keep hanging up when my turn comes, or all I hear is silence. For a business to have so much power over people's money is not very concerning. There should be laws against this and penalties enforced immediately. Since they don't care about our money, the government needs to male them pay with theirs for doing this to their customers. Its just not fair, especially when we pay to use their services. Additionally, the $0 fee until February 29, 2016 is NOT going to make up for what we, the customers, have experienced.

I uploaded money on my card still haven't posted and my balance i had on my card has mysteriously disappeared

I had a card to card transfer done on Oct. 13th it's now Nov 4th and still missing money. To date my lights have been turned off and rent has been late. Kids without food. On Oct. 25th this issue was so called resolved however I'm still missing the money. This company is withholding money from some of the most needy people they should have to pay. I think this was intentional. As are bank use to be jp Morgan Chase and a few months ago changed to meta financial. If we still had Chase this issue would not be taking 1 month to resolve.

A company took funds from my card without my permission. And I disputed it on September 11th. Want get in touch with anyone. They cancelled my card to send me another one. I had to fax so much info. Rent was late just terrible. This company need to be be in trouble. And also now I'm calling to try and get my funds staying on the phone for a half hour. When I talk to some they say they're upgrading the system. Can't give no information

I loaded money via money gram on Friday - and my money is missing - just gone - I have been calling since Friday - and have been on hold each time with well over 2 hours - once I just waited 5 hours - I just left the phone on speaker while I was working - and I still don't have this resolved. I am beyond frustrated - and if anyone on here knows about the Class Action Lawsuit - can you please post the information - for this is unacceptable - I bet Russell has his money -

First couldn't get access to my money then started missing money can't log on to check when I called costumer service couldn't check my transaction history or tell me my balance then they tell me that they will waive fees to compensate me but that means nothing with no money

Due to the "re-vamping" of the system I was without access to my monies until 10-27, some sort of compensation and penalties should beg given. Customer service was very rude and uncaring the 3x I was able to speak with an actual human. Some utilities were disconnected because of inability to pay

I've. Been trying to get my funds from RushCard 12 days now! You are not able to speak with a representative. The phone keeps hanging up .The balance is completely wrong! I have been with the company for over 6 years this is very unprofessional! I need my funds immediately bills are due and nothing is being done to help the case from this company. You are posting lies on social media which is sad! This has affected my family is a major way! I am crying out because I NEED MY FUNDS!!

I've. Been trying to get my funds from rushcard 6days now u cant speak with a representative the phone keeps hanging up this is very unprofessional im trying to figure out what happened to my funds been a customer for 6 years and never stumbled over a crisis like this its painful and my family is suffering behind i need my funds immediately

I have not had any excess to my account or my funds and I was supposed to receive my direct deposit from my job on Friday and still have not received it. I don't really care what happened with their so called glitch what I do care about is all the people including myself that's going through this terrible ordeal and not getting any results. We have bills to pay, kids to feed, medicine to buy, gas to get back and forth to work we need our money. I don't have a dollar on me but I have a card and money on it and can't use it. I had to go to a shelter yesterday to eat and get food, I don't think its fair for this to be happening to us when there rich they have their money their bills are paid and their day goes on but we have to except what's going on. I won't except that!! Something needs to be done!!

Tomorrow sunday already makes a week since. I havent touched money i deposited this is causing serious hardship considering my birthday is monday i had plans and expenses to pay for i promised my gamily i would pay for the remaindind balance on a loved ones funeral and i cant even come through for it hurts me even more why should i have to fight scream pace and beg someone for my money i slave for i work sixteen hour shifts and i haven been able to touch none of it this matter is getting worse by the day and the fact u cant speak to a live rep is mind boggling this is definitely a eye opener and lesson learned from now on ill go the oldschool way and bank with my shoe boxes

I encourage everyone that sees this to go over to change.org and sign the petition to begin a class action lawsuit over this rushcard fiasco. It's already up and has 917 signatures trying to hit 1000 as soon as possible. This has screwed me over as well and now I may lose my vehicle to default because I can't access my money. Not only that, the money I had in the account has mysteriously vanished with no explanations at all. This IS criminal and this company needs to be held accountable. Please sign the petition and let's get our voices and complaints heard.

This is very frustrating and very poor service, I've had problems with my card all week and today is payday and my family is without money, myself and my husband both use rushcard so this leaves us without a dime, we have 3 small children that we need to feed and provide for not to mention all the bill we have due today, this has to be fixed.