I am having a major problem with my refunds.I sent all info and they told me to get a P.O Box and they denied my money. My kids and i are homeless because turbo taxe suffer my money for 2 weeks and Santa Barbara tax products is holing it for a month. I need help, me and my kids are suffering from all this.Must be something i can do? My email address is [email protected]

Filed my taxes with turbo tax on the 9th of january so that when they accept it on the 15th/16th it would be good to go. IRS accepted an and since I wanted them to take out fees from my refund, it had to go through santa barbara group. They received the funds on the 28th, and for some reason that monday which was 3 days later, said it was rejected. I remember putting the correct information as far as routing and account number, but whatever. They required me to fax my driver license and my social security card... whatever... did that immediately on monday. I called back tuesday and said my funds are now on the release list. I called be multiple times everyday... the same bullshit... "its on the release list and it will take 1-2 business days. I kept calling my bank, nothing pending. It is now friday evening, and every day since tuesday they say it should be there tomorrow. Now they are saying it should be there monday. I've talked to probably every CSR there and multiple supervisors, many who didnt even seem like they wanted to get on the phone. I will never use turbotax again. I did my g/f's taxes using h&r block on monday, she received her funds today... STAY AWAY FROM TURBOTAX AND SANTA BARBARA TAX PRODUCTS GROUP! idiotic CSR's and useless ...

I am going through the same scam as we speak... Claiming that they mail a cashier check which was never delivered and never returned back to them. It has been 23 days since the IRS released my refunds and TPG SAnta Barbara now has perfected their scam by imposing 11 working days delay prior to sending you their stupid "I-bond form" to re-initiate the process all over which advises you that it could take an upward of 90 days to receive the second check and they are refusing to simply put the money on a prepaid debit card which they can do as confirmed by their CS supervisor! The discrepancy regarding the first cashier check having been given two different mailing dates previously; Feb 06 and Feb 07-2012 by two customer service agents cast a cloud of suspicious as to the credibility of both agents and Santa Barbara Tax Products Group/University Bank policies. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me. He clearly affirmed that the check was mailed out to me that same day, Monday Feb 06-2012 while reading the transaction on his computer and told me to wait 3 to 4 business day to receive the check before he abruptly hanged up on me. Why would an agent clearly lye, if it’s not the company’s? The second lye I caught the agent on was when he stated that a previously check mail out to me had returned back to them, was the reason for the delay when I asked why I didn’t receive my refund yet. I had to correct him for the fact that I was issued a debit card by Turbo Tax which was suddenly closed for no apparent reason as soon as the IRS accepted my income tax application. Disappointed by the poor service I asked the agent which company was I dealing with and he informed me that they were the “University Bank”.

Five days later, on Friday Feb 10-2012, the second agent “Damian” will give me the Feb 07-2012 mailed out date as I was inquiring on the where about of the so-call cashier check which I never received for all suitable purposes and conveniently to Santa Barbara Tax Products Group and Turbo Tax benefit. Despaired, I ask Damian which company they were with so much inconsistency, he would tell me that it was “Santa Barbara Tax Products Group”, at this point, I knew I was in for the ride of the worse experience ever… Agents giving me different mailing dates, different company’s name, it is the Epitome of the most unorganized and blunt scam I have yet to witness in my life. When I reported my concern to Angela, she was very humored by my confusion and had a good laugh about it, while I was seriously astonished of the level of unprofessionalism of this company. It’s apparent that with hundreds of Turbo Tax customers complaining online for the same problem that this is indeed a SCAM, coordinated by Turbo Tax and Santa Barbara Tax Products Group. The reason why Santa Barbara Tax Products Group is not mailing checks and prolonging re-issuing second check is for one purpose and one purpose only! Make money both for themselves and Turbo Tax, their partner. It’s simple economics, the farther out Santa Barbara Tax Products hold paying out clients the higher interest these forcefully held funds accrues at their bank, and is FREE MONEY FOR THEM. Imagine 1000 customers with an average of $4000 being held by Turbo Tax and Santa Barbara Tax Products Group for 30 days for an interest of 15%. THAT’S $600, 000.00 IT WILL GENERATE FOR THEM… $600, 000.00 FREE MONEY SIMPLY BY HODLING OTHER PEOPLES MONEY, IT’S CRUEL BUT IT DOESN’T GET ANY BETTER THAN THAT! WE MUST HOLD BOTH Santa Barbara Tax Products Group and Turbo Tax Accountable for this Scam... Let organize people we have Twitter, Facebook, Myspace and the press on our side, we need to coordinate our effort and Advise friends NOT TO USE TURBO TAX EVER!!! Email me at [email protected] on the subject box please mark Turbo Tax.