Consumer Report reported best rated Refrigerator. Kenmore Elite. bought 9/25/16. Now on 9/10/19 will not cool, have been on phone with Sears for 3 days for repairman, they tell us they have no repairman in this area, Other repairmen in this area will not work on it when we give them the serial number. Sears tells us that we can order a new Frig and they will ship free but we have to pay 30.00 to haul the old one off, Had Samsung before this and had same problem. So we were not going to get Samsung again. Then find out LG makes Samsung and Kenmore.

Not quite 2 years old and it stopped cooling 2 days ago. Sears repair department said their earliest appointment would be in 2 1/2 weeks. We instead had an LG certified repairman come out yesterday. He said it clearly needed a new compressor which he installed. He flushed it 3 times and still saw metal particles which concerned him. We waited 24 hours to see if it would cool with the new compressor. It is slightly cooler than room temperature. The repairman is coming back to refund our money (very honest guy) He says that the refrigerator has been destroyed by the old compressor. When the refrigerator first installed we called Sears because we thought it was loud. They went through some diagnostics over the phone and said it was fine. After 11 months we had the complimentary appliance "check up", again mentioning that it often seemed loud. We were once again assured that it was fine. And now after 2 years we have to purchase a new refrigerator. It will definitely not be from Sears!

I too purchased a second Kenmore Elite model 795.74033.410 grab and go refrigerator after my original Kenmore Elite broke down at 5 years and the Sears technician was unable to repair it after he came to my home 4 times! Shame on me to trust Sears again. I am now 10 days without a refrigerator that is only 4 years old. An outside Appliance repair diagnosed our refrigerator and essentially everything is malfunctioning, the compressor, evaporator, dryer etc. Allegedly the parts are under warranty but the catch is I have have it diagnosed by a Sears professional!! They won't give me the warranted parts! Oh I forgot to mention we have to pay for them to come and the first appointment is one week from yesterday. I spent too many hours trying to get answers from Sears! What an inferior product that was collaborated with LG. Hello life isn't good!!! If there is a class action please advise how to be added to the list!

Model 795.740 12411 owned three years, compressor failure. $984 to repair with the same defective compressor that Sears has known about and knew when they sold me this junk. All Sears products are terrible!

Our sears kenmore refrigerator died on 2019. Sears has been no help at all in getting me timely service Two,weeks is totally unacceptable. Apparently only searsmand LG techs can fix an lg or sears refrigerator because it’s a sealed unto. I was told this by 2 different repairman. They also told me about the class,action suits against lg and sears due to the faulty compressors/ sealed units. I broke all,ties,with sears after this and will never buy another product from them as they are cheap junk anymore. They used to have a solid products . Now nothing but junk. No wonder they are going out of business. It can’t happen fast enough, this way less,people,I’ll be getting screwed.

I'd advise everyone to stay away from a Kenmore Elite an Sears.Have only had our frigerator for 2 1/2 years an done had to have a fan motor put on it an now the ER 1F code light has come on . I researched it to see what the code means an it says its a ice fan or could be panel board. Could be several things. I'ts so pitiful that you pay your hard earned money for something nice an it turns out it ain't worth a damn.Sears is a piece of shit. They need to close all of the Sears down.An never call their service depsrtment because you'll get nowhere an they'll just put you off as long as they can an their warranty is a bunch of bull.Called service an they said we would have to wait for two weeks an then turned around an tried to sell us an siding.Those folks an sears need to go somewhere.You can't even understand their service repestives .I'D say you better run . Something needs to be done.

I purchased a Kenmore Elite Refrigerator, model 795.72483.411 in January 2016 for $3,096 (Was $4,000). In March 2019, the compressor died. The compressor part was still under warranty, but the labor was not covered ($550). The replacement compressor was noisy since the installation on March 4th, and continually got louder. On May 31, 2019, I called for a follow-up service order. I was told I would not be charged as it would be covered under their 90 day repair warranty. The repairman came out and stated that it a restricted refrigerant flow and would not be covered. Sears' "Customer Solutions" team members Melody and George both said (on two different occasions), that it would be repaired for free. I received a call late yesterday from their regional Customer Solutions representative, Jordan, stating that they would not send the repairman back out unless I agreed to pay for the service. I advised I would not be paying and asked her to escalate to her management team.

I will be pursuing additional other remedies, including the Delaware State Attorney General Consumer Complaints division, letters to the Sears board of directors, class action lawsuits, and potential independent legal action.

attorneygeneral.delaware.gov
consumerclassactionlawyers.com
Consumercomplaintboard.com

Kenmore Pro Elite counter depth refrigerator with bottom freezer died just 2 years after purchase in 2016. Sears technician made numerous visits each time suggesting some part or the other to be replaced and the fridge is not cooling nor is the freezer functioning properly. It is a $3200+ appliance and not to mention the food lost and the fees paid to Sears for the visits and parts ordered.
My previous Kenmore fridge lasted 18 years and was still functioning when I replaced it with this LE inside crap.

Reviewing the below similar complaints and am appalled! We purchased (both physical stores now closed in our locale) our refrigerator Sept. 2016 (paid $3385.00) and within that year the ice maker failed. Called Sears service wanted fee and schedule was 2 weeks. Called local repair service to repair. April, 2019 refrigerant system failed. Kitchen smelled of noxious fumes. Checked Sears website schedule and again out by 2 weeks. Again, called local repair service and they confirmed refrigerant system failed and very expensive to repair. Compelled to purchase another refrigerator at another expense of $3350. (another brand).
Pursued Sears Corporate/Advocate offices by providing all appropriate documentation by letter and emails. Stated that they did not have records of Warranty (didn't buy extended warranty) and continued to kick the can down the road and call SERVICE!!!!!! Spoke to service and after lengthy discussion he wanted to know when to come out to service...…
Told him that Kenmore Pro was removed and local appliance repair service would validate the problem.
Finally, in reviewing our Kenmore Pro Limited Warranty and a current Kenmore Pro Warranty, Sears has added a new by-line *Defects must be verified by a Sears authorized service representative". I stand by the original warranty when it was purchased.

This is so aggravating!!!!

We purchased a Kenmore Elite Grab and Go refrigerator from Sears in April of 2015. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. We contacted sears and was told that our warranty had expired. Sears scheduled a repair man to come out the following week, and offered us a warranty plan stating that we could pay $49 a month, with a $99 deductible, with parts covered and labor for up to $500. We accepted the plan. Even then because Sears does not do repairs on the weekend, therefore we had to spend $160 on a small freezer to salvage as much of our frozen food as possible. The following Monday we waited for the repair man for most of the day. Our appointment time was between 1pm and 5pm. The Sears repair man did not show up until around 6pm. He then informed us that our compressor was bad and that it would take a week for the repair work to be done. He then told us that we were expected to pay $99 for the visit, plus $146 dollars because the repair job exceeded the $500 limit. This information was slightly different from what we had been told by the person who sold us the warranty plan. When we called back a different representative told us that Sears only covers up to $500 for the total repair job. When I complained about the misinformation the warranty person on the phone offered me $500 towards the purchase of a new refrigerator from Sears. Is he kidding. Our frig is only 4 years old! To add insult to injury, the repair person told us "Your compressor is an LG compressor and these things are dropping like flies". When I questioned him about the brand of the replacement part, he informed us that he would be replacing the compressor with another LG compressor. I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. Yet its been a week and our refrigerator still does not work. In addition to a small freezer we had to go out last night to purchase a small refrigerator. I called the corporate office this morning and was sent back to the same customer service number. Its frustrating because the English of the people we spoke with is not very good. The agents sound very rehearsed and appear to experts at not solving your problems.

We purchased a Kenmore Elite Grab and Go refrigerator from Sears in April of 2015. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. We contacted sears and was told that our warranty had expired. Sears scheduled a repair man to come out the following week, and offered us a warranty plan stating that we could pay $49 a month, with a $99 deductible, with parts covered and labor for up to $500. We accepted the plan. Even then because Sears does not do repairs on the weekend, therefore we had to spend $160 on a small freezer to salvage as much of our frozen food as possible. The following Monday we waited for the repair man for most of the day. Our appointment time was between 1pm and 5pm. The Sears repair man did not show up until around 6pm. He then informed us that our compressor was bad and that it would take a week for the repair work to be done. He then told us that we were expected to pay $99 for the visit, plus $146 dollars because the repair job exceeded the $500 limit. This information was slightly different from what we had been told by the person who sold us the warranty plan. When we called back a different representative told us that Sears only covers up to $500 for the total repair job. When I complained about the misinformation the warranty person on the phone offered me $500 towards the purchase of a new refrigerator from Sears. Is he kidding. Our frig is only 4 years old! To add insult to injury, the repair person told us "Your compressor is an LG compressor and these things are dropping like flies". When I questioned him about the brand of the replacement part, he informed us that he would be replacing the compressor with another LG compressor. I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. Yet its been a week and our refrigerator still does not work. In addition to a small freezer we had to go out last night to purchase a small refrigerator. I called the corporate office this morning and was sent back to the same customer service number. Its frustrating because the English of the people we spoke with is not very good. The agents sound very rehearsed and appear to experts at not solving your problems.

Bought the unit 5/2016. The compressor failed 1/2019. Called Service and of course the part had to be ordered. Part took over a week to get here. Technician came on 2/1/2019 to install new compressor. New unit was installed but he also discovered a leak in the evaporator coil. He has to order that part. The part may be here by 2/5/2019 which I will need to call again to schedule the technician out. Meanwhile I am without a refrigerator and all the food in the refrigerator and freezer had to be disposed of. I am out service fees and labor plus all the food cost. Something tells me that the new compressor will go bad in a few years. Where is the class action lawsuit for this mess. Sears and LG need to own up to their problems and make owners of these pieces of junk whole again.

Purchased 10/2013. Suddenly in September 2018 not freezing or keeping items cold. Contacted Sears and was told I had a 4 year warranty, not the 5 year I had understood I had purchased. They said no problem, I could purchase the extended warranty at that time, so I did. Scheduled a appointment for diagnosis just over a week later. No problem to fix according to diagnosis tech but the only appointment available Oct 1, 2018. Have 5 people living in the home and really need a large refrigerator, but work with ice chests till that time. One month without a refrigerator at that point. Repair man comes out, replaces part, tells us it’s fixed, to wait 24hours then use. Refrigerator not cold and even freezer not cold. Call back, they try and schedule recheck/diagnosis for November. After multiple calls, I finally get an appointment the middle of October. We borrow a small temporary refrigerator and install it in the middle of the kitchen to get us through till the repair. The day arrives and nobody shows up during the scheduled time between 8am and 12 pm. I call, they are going to be there within an hour, 4 hours later, I call again, am told the tech is completing a job then he will be at my home. 2 hours after that, I call back and informed that I was his last scheduled visit of the day and that he has gone home now, they don’t know why, but I will have to reschedule. Nor can they tell me why I was his “Last scheduled visit of the day” when my appointment time was for scheduled 8 in the morning till 12:00 noon. Again after a great deal of arguing and time spent on the phone, I get a new appointment that someone actually shows up for, and he takes apart the back of the refrigerator, cuts apart and welds things back together and again tells us the refrigerator is fixed, wait 24 hours then start using it again. Again, not cold and I can not understand why my refrigerator still was not working after replacing the malfunctioning parts on a relatively new refrigerator. Call for re-diagnosis of the problem. Again I have to make multiple calls to beg, plead and argue to finally end up with a appointment in the beginning of November. We have been through September, October and now going into November without our refrigerator. Serviceman comes out, reports something leaked where it doesn’t belong with first repair and so replacement parts ordered and appointment scheduled for November 27th but this time repairman tells us to call if parts arrive sooner. Parts arrive within the week, I call as instructed and I lose the appointment for the 27th but I end up with appointments scheduled in December that no one shows up for, repeated canceled and rescheduled appointments that I’m only informed about though text messages if I’m informed at all. So now we have one though Labor Day, Halloween, Thanksgiving, Christmas and New Years without our refrigerator. Finally got them out on January 4th to replace the parts sitting in my kitchen since October and now the refrigerator works off and on and is leaking brownish black oil. Something it never did before. Called Kenmore and was told the original repair was done under a recall and then they connected me back with sears who now set another appointment for January 18th 2019. September, October, November, December and now at the very least, most of January, just shy of 5 months without our refrigerator, waiting on sears to fix what was supposed to be a simple fix on a 5 year old refrigerator they sold to us. The Kenmore Elite 3 door maybe a lemon of a refrigerator but Sears is adding so much distress, agony and cost to the situation by botching the first repair, obviously having something go wrong during the second repair to not only have it work off and on, but to now leak oil,then refusing to schedule appointments during all these months making us have to spend more on groceries every week because we have nowhere to put the quantity we need for a family of 5. On top of all that, having our holidays ruined because there is no way of preparing and preserving food without our refrigerator. My experience is that Sears is no longer a company who cares about the quality of their merchandise nor do they care about their customers. I am not positive about the Kenmore, if I just happened to get a lemon or if they all are lemons, but if I am forced to purchase another refrigerator, I can’t risk sinking that kind of money ($3000)into a refrigerator that seems to last only 5 years. Sears is no longer the place to go for appliances or anything else for that matter.

Purchased the Kenmore 51139 26 cu. ft. Side-by-Side Refrigerator - Black in September of 2015. Over the next year I experienced a few instances where the lights in both the freezer and the fridge would not come on when you open the door. Naturally I didn’t think too much of this as the lights would usually come on the next time the fridge or freezer were opened. —little did I know this was a much bigger issue and Sears should have been contacted immmediatley while the unit was still under warranty.

Even still as the months went on the issue got worse. It would now take at least 5-10 openings of the freezer and or fridge door before the lights would come on. As of this complaint the lights no longer come on. I would like to think for a $1200 fridge the led lights, which are designed to last years, would not be failing in less than 4yrs of ownership. My husband and I have tried to repair this our selves and still to no avail the lights will not come on. We remodeled our kitchen with kenmore appliances and it was not cheap. It saddens me that with all the technology today Sears and Kenmore cannot seem to produce a good quality product.

I am so annoyed that whenever myself or anyone in my family opens the fridge or freezer we have to turn on the kitchen light and nearly fall into the unit just to see what we are looking for. This is an awful product and I will NEVER purchase nor recommend a kenmore product of any kind EVER—for that matter I will no longer shop at Sears. I just can’t give the, my hard earned money knowing they produce crappy products.

I see so many complaints here regarding the compressor going out in 3-4 yrs. omg I don’t know if I should feel lucky that our compressor has not gone out [yet] or unlucky knowing this is a common issue with kenmore and will most likely happen in the next year or so. Intwll you one thing I will not pay to replace or repair the compressor I’d rather purchase a new unit and wait for the class action suit.

What is the process to get a class action lawsuit started this is ridiculous.

When searching online for solutions regarding the lights I came across quite a few similar complaints with kenmore refrigerators. I am truly hoping there will be another kenmore class action lawsuit soon. Also seems kenmore was involved in a previous lawsuit and it settled in 2012.

OMG Sears get your crap together.

Oh My Heavens!!
Add another one. I wish I would have seen your board before buying our Kenmore Refrigerator. It is little wonder to me why the Company has gone bankrupt. I always (Used) to like Kenmore. they had a quality product, at a reasonable price, with great customer service. There is nothing left of that now.
We puchased a Kenmore refrigerator in June, delivered June 6, 2018. I did not operate properly and within the one month period when I called 1-800-4MYHOME, I was informed I had to go through a self diagnosis first before they would send a service tech. Needless to say, by the time I exhausted the trial, the one month return had lapsed. Now I am in the one year warranty period.

I was told by the last tech (#5 service visit) that Sears will never replace a product. They will claim that the malfunction is "human error"! This is their way of never replacing a defective unit. They wait it out until the warranty period expires.

I am so frustrated. The service calls exceed $2000. The refrigerator was only $500. I've lost so much food which spoiled and lost so time in waiting for repairs, that I am beyond my wits end.

Please include me in your class action suit or any help I can receive in bringing this deceptive and abusive practice to an end. This practice is beyond reason, and is little wonder to me why Sears has gone bankrupt. This is not right, and must be corrected.

Purchased a Kenmore Elite (LG) french door bottom freezer unit from Sears on 08/02/16. On 11/14/18, the unit quit cooling. We've made several very frustrating calls to both Kenmore and Sears. We have been told that the unit only had a one year warranty which is untrue. We were told that we should have bought the extended warranty. We were told that getting a refrigerator fixed is like going to the doctor (what?). The owner's manual clearly states that there is a five year warranty on the compressor. We thought that we had made some headway with Sears when we told them that we know that there is a five year warranty. Sears agreed to send out a service person. We were told that we have to use A&E Factory Service which Sears then followed up by telling us that there are no A&E Factory Service people in our area (which we know is also completely untrue). This is completely unacceptable!!! Now what?

Called to make service appointment and got a tech to "walk me through my problem." Told me no service person was being sent and that all I needed to do was to unplug my refrigerator for 8-10 hours, "take care to mop up all of the water that will leak out" and then my compressor should work just fine. How a noise that I described became the compressor is still a mystery to me. Sears is not even honoring their protection agreements anymore. I was told that there were no more "maintenance" services available regardless of what my protection agreement states, only repairs IF they qualified through a technician's verbal diagnostic. I was then told that my other two protection agreements for my washer and dryer, all bought at the same time with the refrigerator and same 3 year agreements, had been cancelled 5 months after purchase and that I had received a refund of close to $400 for those cancellations. When I asked further for proof, like a cancelled check or to speak to a supervisor I was promptly disconnected after being on the phone trying to simply make an appointment for my refrigerator repair.

I won't bother with my now four-page, single-spaced history of our defective Sears Kenmore Elite refrig which we purchased in November, 2015 (still not 3 years old). It went bad the first week and the salesman replaced it with the current one - which lasted about 18 months, failing on September 27 2018. As I am writing this the Sears technician is in our kitchen - visit #6 - replacing pretty much all the parts, including the mother board, compressor and other parts, trying to get this pile of foreign junk to work. Today is day #54 without the refrigerator. We have a little rental refrig in the garage that Sears SAYS they will reimburse us for - along with all the food we lost. As others have experienced, we have been on phone with various Sears incompetent departments, talked to three managers at the store where we purchased the machine, and nothing. They are helpless to fix this and really could care less that we gave them $3300 in good faith, plus $500 for a "protection agreement" which is all useless. The Protection Agreement - it says after four fixes they will replace the refrigerator - well, folks, the fine print will tell you that those are four DIFFERENT fixes. If it takes them 54 days and 6 visits to fix the reported problems, that's ONE. So, $500 down the drain. My elderly mother-in-law who uses a walker can no longer get her own food since our rental refrig is in the garage where she can't go. Nice, Sears! 54 days. We see no solution and are past all the angry, outrage and horrified stages and now into resignation. Let the Buyer Beware should be the motto of Sears. $3800 lost. Small claims court? Well, doubtful. They don't seem to handle bad merchandise, only claims for cash money losses. If anyone out there has found a solution to these messes, please post and let us know. A Sears technician told us about several class-action lawsuits - but I can't find one that seems to apply to our situation. Maybe its time for Sears to declare full bankruptcy and shut down what WAS an amazing operation but which has deteriorated into a total scam? Good bye Sears.

Same as everyone else. Bought the Kenmore Fridge 9/2017 and it went out just under a year later. We've had the compressor, valves, and a number of other things replaced and check. They got it working twice but for less than 24 hours both times. Have had 6 service calls and been out of the fridge for 2 months. Have spent countless hours on this, lost all kinds of money on the food, work time having to cover these half day appointments, and having to eat out basically all the time. Even the $50 reimbursement check they sent for lost food bounced and I was charged $15 for that as well (not kidding!). Total insanity and reps have their hands tied and often couldn't care less. I have been transferred to random departments and hung up on so many times I've lost track. I am all in on a class action lawsuit, no one should have to deal with a company as unethical and manipulative as this. Final phone call was no they can't replace our fridge because the warranty is up since they have taken so long to resolve this despite 8-12 reps assuring me that they would replace it if we met certain requirements which we have. And to make it worse, Sears has know for years about the compression issues and not done anything about it.

We bought a Kenmore Elite 795.74043.411 bottom freezer and compressor went out with circuit board of course food lost took 6 weeks to repair as no parts in US . We purchased another old refer from Goodwill for 50 bucks and it did fine. Got Kenmore Elite { what a joke name,nothing Elite about it.} Tech chanded compressor and circuit board and informed us that this refer was made by LG and that it had major problems. I wish I would have seen thee message boards before purchase.
Anyway today Nov.7 it did it again,,, no cooling no freezer,,nada. GOOD THING OUR TRUSTY gOODWILL 50.00 DOLLAR REFER WAS STILL IN THE GARAGE.
It works fine when we plugged it in nevertheless I have to try to get the other one fixed.I am beyond angry what a fraud. They should be made to pay for their bad product LG and Sears.
A poix on them both.

Bought new kenmore elite bottom freezer . compressor and circuit boards went out after 2 years
today nov.7 the refer quit working again.I am beyond angry. No recourse but to bite the bullet and pay.
Goodbye to Kenmore and Sears I am cutting up Sears Card.What a fraud,, a pox on both LG and Sears

Ditto, ditto, ditto.....our story is the same as everyone else's.... Paid a pretty penny for a Kenmore Elite French door model and enjoyed it for less than three years until the compressor went bad. After almost a month without a refrigerator, they had the nerve to offer us a $40 voucher so we could buy an ICE CHEST at Sears.com. After being told that they'd send someone right out after we had received all the parts, even if they had to pay someone overtime, we were then told it would be another two weeks. Still no refrigerator. Please please, can't something be done about these crooks?

Refrigerator stopped co9ling items and was hot. sears said they would replace part as it is under warranty, still without a working refrigerator about 5 weeks now as "sears" say they are waiting n LG to deliver parts. I am definitely interested in a lawsuit for the aggravation, lost food items and no service.

I BOUGHT THIS EXACT MODEL ; Kenmore 60412 18cu.ft. Top-Freezer Refrigerator with Wire Shelves TWICE !!

THE FIRST ONE WAS DELIVERED WITH A HOLE !! IN THE TOP FREEZER SECTION AND IT WAS RE-PLACED IN LESS THAN A WEEK ,

NOW THE SECOND Kenmore 60412 18cu.ft. Top-Freezer Refrigerator with Wire Shelves HAS DEVELOPED A CRACK IN THE SAME TOP FREEZER SECTION AFTER ALMOST 2 YEARS OF SERVICE .

I HAVE ASKED FOR A SERVICE TECH TO COME AND INSPECT THE PROBLEM AND I WAS TOLD "SORRY !! BUT YOU WILL NEED TO PAY $$ FOR A INSPECTION "

SO NOW I WILL NEED TO GO TO SMALL CLAIMS COURT AND SUE SEARS BECAUSE SEARS POLICY IS AFTER 1 YEAR THEY WILL NOT DO ANYTHING FOR FREE !! WOW !

I HOPE I WILL WIN IN SMALL CLAIMS AND GET LOTS OF LAWYERS TO START CLASS-ACTION SUITS AGAINST SEARS FOR FAULTY APPLIANCES .



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Kenmore 60412 18cu.ft. Top-Freezer Refrigerator with Wire Shelves - White
Kenmore 60412 18cu.ft. Top-Freezer Refrigerator with Wire Shelves - White$429.99
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Bought my refrigerator March 2017, stopped cooling June 2018. Story short 4 months after, 3 Sears authorize repair accompanies, various parts changed, refrigerator still doesn't work. Multiples long calls with Sears reps. No help at all. If anyone is in a lawsuit or interested in organizing one please contact me.