Well, I had Purchased a straight talk phone almost a year ago. Here recently my phone went black, and I called to have my Phone replaced. My husband spent nearly an hour for the lady to tell us she was sending a PHONE. we got the Box in with the way to ship it back. but, Because I have some crucial non replaceable items in my phone that I cannot lose because I Need those things. We called them back, and Trust me, I know the policy may be have to, but, I feel, this is absolutely unnecessary. We even asked if they could get the stuff off and they wouldn't. I am only complaining because There are some things that should be allowable. There are only so much they can do, I understand, but seriously not being able to help the customer even try to find a solution without a lawyer is kind of ridiculous. I have absolutely come close for them losing me as a customer. :/

I have been waiting for 2 months for a replacement phone and having trouble with getting it I am a high risk pregnant woman who is needing my phone because i am do any time and i would like to have something to call an ambulance or my mother-in-law to take me to a hospital but it seems like this company doesn't care about the stress they put on me.

I have gone through straight talk for years. The screen went blank on my latest phone, So I went to buy a new phone. Got home and called to transfer my number. Easy right.....NOOOOOO!!!!!!! Was told there was an error in the transfer, was told that it would take at least 72hours and a few more bullshiz lines that were told to me. I was asked to talk to a supervisor. So as soon as she got on the phone and I started talking she hung up on me! This is how they make there money! Hiring anybody they can for cheap (people that no one can understand and that dont care about human life) They all sound like robots and repeat themselves over and over. No one has consiquences for there actions (obviously because a supervisor hung up on me) Any other company someone would have been fired for that! People need phones for every day life! No one at this company! obviously all the want is money! Every time I hear about someone calling customer service they have the same issues! Maybe if there was better customer service the company would make more money... I give up! What a waste of time! I guess I should just go buy a phone and plan from a company that deserves my money and cares about my time and troubles.

I received a text message on my phone with what I thought was a great deal from StraightTalk. It was for an extra $55 off the one year plan. That plan already saves a customer around $45 over buying monthly so the net savings was close to $100 a year. Seems like a great deal, right? A double charge on my credit card later and a lost opportunity to buy the plan on a second phone has me wondering.

The same night I was texted the deal I went on the StraightTalk website to buy the plan for my wife's phone and my phone. When I bought it for my wife's phone it erroneously billed the credit card twice. Two charges for $481 for just one 1 year plan were put on the card. I only found this out when I went to purchase my plan and the card was declined. It's a small credit union VISA with only a $2000 limit and the two charges didn't leave enough room another purchase.

I called up the credit card history online the next day and saw the two charges. One had posted and the other was listed as "pending". When StraightTalk was first called they said they didn't show two charges and suggested the matter should be taken up with the credit union. When the credit union ws called they said StraightTalk had already marked the charge as an erroneous charge but also had a hold on the $481 amount for four days.

Because StraightTalk had put this hold on the amount I was sure I would miss out on the deal by the time it was lifted. After asking if anything could be done to speed things up the credit union suggested a second call be made to StraightTalk and gave instructions on how the hold could be removed sooner if StraightTalk sent a fax directly to the credit union.

At this point things started to get fishy with StraightTalk. During the second call to StraightTalk they admitted they could see the second charge placed on the card. Strange how they couldn't see it during the first call but could now. The instructions and information for using the fax method to remove the hold were passed on to StraightTalk.

All of the above mentioned phone calls occurred this morning. It is now midnight and the hold on $481 on the credit card still remains. The deal is still being advertised on their website but when I went through the ordering process the regular price was reflected in the checkout, not the discount. Where's the false advertising police when you need them? It looks like regardless of their own website's advertising the deal is over.

The bottom line is that it looks as if I have missed the deal because StraightTalk double charged my credit card, then put a 4 day hold on the erroneous charge. I did get the deal on my wife's phone, but what should I do now? If I eventually buy the normal deal at the regular price not only will it cost $55 more, but won't I be rewarding them for this mistake and their strange policy of holding erroneous charges for 4 days?

Since it looks like there's no deal on the table anymore I'm looking into Metro PCS or Cricket Wireless. The StraightTalk deal would have put the service at about $40 a month including all taxes. Metro PCS offers a plan for $30 a month including all taxes, but it has less GBs per month. Cricket offers one for $40 but I can't tell if it includes taxes.

StraightTalk may very well lose a good customer because of all this. It's quickly become one of those situations where I don't feel comfortable rewarding a company for bad behavior. I switched from Verizon to StraightTalk and there's nothing keeping me from doing the same to them. If you are with StraightTalk I suggest you look around as well. There are other options.

What really bothers me the most and the reason I posted this is because I wanted to warn people about the danger of double charges, in this case with StraightTalk. I know I didn't hit the purchase button twice. It just happened. And what if I had used a debit card instead of a credit card? I imagine the money would have been drained from my account, only to be returned days later. Here at the first of the month that's a recipe for bills bouncing. The whole experience made me look elsewhere.

A few years ago StraightTalk was the cheapest. After looking around I found out that's no longer the case. There are many other options out there and some are even cheaper with close to or the same level of service. If you are with StraightTalk and it's been a while since you've compared, I suggest you look around. The cheapest plan for StraightTalk is $541 a year. Compare that to MetroPCS at $30 a month which ends up being $360 a year. Who doesn't want to save an extra $181? I know I'm really thinking about it.

I have a straight talk phone that I've had several years. The Samsung phone's microphone stopped working - no one could hear me. 9/1 bought new phone and asked to migrate my phone over. It's now 10/26 a month and a half later and I've been paying for two phones (so my number is active to assign to the new phone). So I'm out a phone number, $100 for two months $50 a month for the extra phone plus $100 for the new phone. I was promised everything under the sun - new SIM card, new phone, reimb for the cards I bought to keep the number active. What a HORRIBLE joke on me. My Haloween TRICK early.

Straight Talk has mediocre phone service with HORRIBLE cusomer service. The call back survey for 'excellent customer service' is a joke.

Please, please choose another provider. This one has made a grown woman cry over fustration of calling every other day and being on the line over an hour each time.

I purchased a Galaxy S6 Sprint phone with a clean MEID and verified with Sprint that it is paid for. Straight Talk says that the phone is not compatible and won't activate. I have an existing Galaxy S5 Sprint now in service with them. Checking this phone for compatibility indicates that it is not compatible although it is currently working on their system.
It appears that their current policy is to not activate a Galaxy S5 or S6 unless you purchase it from Straight Talk or Walmart, but they won't come out and tell you that.

I have been a customer for awhile now and have convinced others to
switch to Straight Talk. A decision I am beginning to regret!
I currently have a LG phone purchased from Walmart. It has problems.

After finally getting through to a live person I was told it was under warranty
given id # 1121554956 and was told replacement phone would be shipped
and arrive in around five days. When I called to check status,I was told(again)
phone had been shipped. Finlay received a box and thought replacement
phone was in it, as I was repeatedly told it would be!
Opened large box .. no phone! Only lots of packing, a Fed Ex envelope,
and a note telling me to send in my phone and wait another five to seven
days to receive the warranty phone! WHAT??!!!
My phone is used as a business phone! I have had to deal with phone
problems waiting for what turned out to be an empty box with promises
of further delays! I can not afford to be without a phone for five to seven days!
I spent another arduous time pressing buttons trying to speak to a live
person. When I was finally able to speak with someone they gave me the
run around about resolving my problem. Basically it was the company
line "SEND IT IN AND WAIT"! I asked to speak with a supervisor. When
I spoke to him he gave me no information as to his title or position other
than "a" supervisor. He was absolutely not interested in listening to my
problem, let alone helping to resolve it! I asked to speak to someone up
the chain of command and was told he was the only one I was going to
speak with! His tone nor his attitude is not conducive to good business!
I MUST HAVE A PHONE TO CONDUCT MY BUSINESS!
All I ask is to be sent a "WORKING" phone A.S.A.P. so I may continue
to conduct business without more delay!
notes:
1) Straight Talk is deliberately misleading customers by telling them one
thing and doing another.
2) It makes absolutely no sense to send in old phone before being given
a replacement to transfer phone numbers, photos, emails, etc. ALL
would be lost.
3) What genius sent a 9" x 7" x 5" with a note telling you to send back
the phone first, lots of packing material, and thinly padded fed ex envelope
to return phone in. The fed ex envelope is protected more the the phone to
be returned!? (DUMB)

I am very disappointed that Straight Talk is ALL TALK when it comes to
customer service! I will tell everyone I can find (social media, business
associates, and friends) to avoid Straight Talk! Will copy Walmart as well.

I guess it's "THANKS FOR NOTHING"!

My phone was stolen at Walmart, and I called to have the phone deactivated, because of very sensitive information on the phone. Walmart located the phone and contacted me through my friend that I can come and pick up the phone. I called customer service at Straight talk to have my phone reactivated, and was told that it would take 3 days to activate it. I explained my dad has Alzheimer disease and I was going out of town and need my phone in order for the caretaker to contact me in case of an emergency, but the rep said nothing she can do. I requested a supervisor, Mr. Narciso, came to the phone after holding a total of 40 mins. was told a ticket will be processed with a request to release stolen status. I asked if you deactivate in a couple of mins. why would it take 3 days to reactivate. He kept saying this is their procedure, although I kept saying this is a medical emergency. I will be contacting the corporate office as well as the PSC and FCC. I explained that no one explain the procedure when I first requested the deactivation of the phone, so why is it so important that the procedure must be followed when I wanted the phone reactivated. I agree with all the complaints lodged against this company, no customer service skills at all. Why keep a customer on hold for so long without coming back to the phone to explain what you're doing to resolve the issue. They just leave you on hold hoping that you would hang up.

Purchased a phone from straight talk on /24/15 got it 4 days later was not. Overnight like they said. Phone i got was. A. Defect. Had to send it back. Today is 9/16/15 still. No phone. It took me. 4 hours.on the phone to cancel the order. And will take 30 days to get my money back. I hope they. Get sued and put out. Of business. This is AWFUL. AND WILL STOP. USING STRAIGHT TALK.

I have WASTED more than enough of my precious time, JUST FOR THE RECORD FOR ANYONE OUT THERE THAT ONE DAY might APPRECIATE MY BUSINESS......THIS IS BY FARRR THE WORST ABSOLUTE WORST COMPANY THAT I HAVE EVER NOT HAD THE PLEASURE TO DEAL WITH....STAIGHT TALK IS THE APITY OF THE PITTS ALL THE WAY AROUND. SHAME SHAME AND PURE DISGRACE...

I had been a customer for a couple of years and moved to Houston. Calls got lost, the Internet was not fast enough to update google maps while driving. I would get lost because the phone was not connecting.

When I transferred service to get a usable phone back I was told they don't refund money. When I signed up initially, I had informed myself that buying a full year plan was low risk because they offered to refunds for the remaining months.

Jorge id# 535170 and his boss Joel#535678 were of no help and refused to honor the commitment made previously.

Straight talk customer service sucks big time. I don't know where their customer service is located but good luck trying to get someone that speaks English or someone that you can understand. If you have a problem and call in and want to talk to a supervisor about it they put you on hold for a while then they probably put the person that is sitting next to them to give you the same speech and no help with them either. They say they are going to transfer you to a different department that might be able to help but how do you know they really did because the next person that you tell your problem to give you the same crap that the first two people just did. So if you are thinking about changing to straight talk get down on your knees and pray that you never have problems with them because after being on the phone with their customer service department for hours or on hold forever they make you want to go postal and you didn't get your problem fixed and they don't care because they have so many other customers that one person quitting them doesn't matter to them. But if everybody got together and quit them or told them they were going to another phone company maybe that would wake them up but I doubt it. It all boils down to the all mighty dollar and they have gotten ours. If the owner or people in the corporate office had to talk to their own customer service people that would make a change and don't say a cuss word to them or they will hang up on you and you have to call back in and start all over with your problems. I'm about ready to go back ready to go back to AT&T because their $45 unlimited phones are not worth the headaches that they give you. I can't believe that Walmart sells straight talk with all the bad reviews that they get but really Walmart doesn't care either they got their money also, they will just tell you to call straight talk.

I ported a phone number to an existing phone and existing account at straight talk. It has been an absolute nightmare!!!!! After over 7 hours on the phone with "customer service" the phone will not receive text messages (which it did yesterday) until the changed the service date again. I've given up on them trying to figure out the actual one year service date as I think they must work from a different calendar than the remainder of the earth! How does 365 days from February 20th come up to January 3rd of the following year? I have turned the phone off and on at least 20 times with various departments and there does not seem to be anyone at straight talk who knows how to do anything other than have you turn the phone off and on and dial a reprogramming number!!!!! What a fiasco this is!

I have been charged double for a couple a months may 19 and june 18 and I want my cash back

This information has helped me when no one helps at straight talk and no one seems to care or want to help. I have spent well over 5 hours on the phone with Straight Talk and gotten nowhere. You have to go to the "big dogs" with these guys. Straight Talk conventional support will not do anything but read from a script. Especially if you want a refund or a number transferred. Also, important to note that Straight Talk is owned and operated by Tracfone located in Miami, Florida -- TracFone Wireless, Inc., 9700 NW 112th Ave, Miami, Florida, 33178



Main phones and fax for corporate office in FL -- 800 876 5753 x 6175

305-715-6500 x 6175

fax 305-715-6737

Karen Calderon is one of the "top dogs", and her email is kcalderon_AT_tracfone.com

Keva M. Hall --

Keva M Hall

Manager, Customer Care
TracFone Wireless, Inc.
9700 NW 112th Ave | Miami, FL 33178
O: 305.715.6673 | F. 1-800-821-0216
kbygrave_AT_tracfone.com

The customer service manager in Miami is Pearline, direct number is 305-715-6526 and the other manager is Delphine Bailey 305-715-6581 ext. 11

Technical Support manager is Donovan at 305-715-6500 ext. 3912

FJ Pollack is the CEO and Richard Salzman is on the board of directors. Their numbers are not given out, but you can call this number -- 305-640-2000 and ask for them directly. Also you can ask for their emails.

Every month straight talk slows my data down claiming I have used all my GB and my data service will be restored to high speed when I refill my data plan. It has not worked like it should since they slowed my data speed down. I will be calling the corporate office tomorrow. FB is how I stay in touch with family that is out of town. When straight talk first started it was unlimited data. They changed after people started switching to straight talk. Fix my data speed asap or I will be going further than corporate. You slowed it down and you should be able to fix the problem.

Have had to call straight three times now to get my number transferred to a new Straight talk phone. All three times they claimed the transfer had been successful, but by the
next morning my phone had been deactivated again. The average time spent on the phone was over an hour. After wading through endless phone prompts, and accented
customer service reps. who were utterly tied to a script. and incapable of finding their way out of a paper bag. it was clear I needed a supervisor. When I asked for a supervisor
I was put on hold for an additional chunk of time. Even when I got the supervisors, who were only temporarily able to activate the phone, they could not tell me what the problem
was. Got a lot of confusing talk about Sprint vs. Verizon towers. Worst service ever!

straight talk have been taking days off of my service. Because the last three times I called straight talk to refill my service they gave me my service end date. Then two weeks later it tells me my service have been deactivated for some mysterious reason. I called straight talk tech support and they told me there is nothing they can do about the issue.

I called straight talk the other day to pay my phone bill using a credit card, My cell phone wasn't on at the time so I called from my house phone but I made sure I gave them my cell phone number that I was trying to get turned back on. I know I payed it because the man even gave me my end date. They never turned my phone back on because usually they will send you a text message with your end date but I never got one, So I called them back and they kept telling me they never recieved a payment.Even though I knew I had payed them I payed them again to turn my phone back on so that was two payments when it was suppose to only be one payment. They told me to call my bank and to call them back confirming that they did take money off so I called the number on my credit card to check my transaction and it they said that straight talk had charged me twice. I called straight talk back and somebody told me they did recieve a payment and somebody else told me they didn't. They charged me from calling from my house phone which they wasn't suppose to do. I know I gave them them my cell phone number and not my house number both times that I called them but they still claim they never recieved a payment but my transaction says different..STRAIGHT TALK IS FULL OF IT THEY WILL TAKE YOUR MONEY! I would not recomment them to anybody. After this month I'm changing my service.

all started march 16 when I first bought my Samsung galaxy phone from straight talk and a $130 3 month unlimited service card. I had sold my old phone, I had to transfer my number to my new phone,March 21 they shut off my phone an transferred my service to my old phone when that person tried to get a new phone account they turned my service back on an could not turn on the other persons,then a couple of days later after that the other person attempted to turn the phone on then they turned my service off again deactivated my sim card said they needed to send me a new one but deleted my account now that I have my new sim card they can not find my information for my service card or my phone number an told me they don't care that I have receipt from Walmart or how much I spent an said they couldn't verify it that I might have stole the card but how di it already had service? an they sent my sim card to my old address in Oklahoma I had to drive 35 miles to get it now im out $130 for my card $500 for my new phone this is not right at all!
maybe we should contact Walmart to complain enough that companys stop using their phone service

I was promised on 3/25/2015 that my phone service would be extended till April 1, 2015.
They kept me on the phone for 4 hours and they kept saying its NOT being extended my phone service but the HEAD SUPERVISOR said yes Im extending your service till April 1st.

YOU CANNOT being a business by law promise someone to do something as a business and then you break your word and do different! This is NOT good customer service and poor relations with an customer

I m promised MY PHONE SERVICE WAS PROMISED TO STAY ON TILL
APRIL 1ST.....

WELL, i NEED SOMEONE TO TAKE THIS INTO IMMEDIATE ATTENTION!!!!!

PLEASE CALL ME AT 317-432-2096

SINCERELY,

Linda Norris

I tired strait talk for 30 days and everything was fine until the phone auto refilled for another 30 days. After the auto refile happen I lost my data connection phone still worked but could not get Data or text. So I called support on a Thursday and was hung up on 3 times. I tried the internet chat twice no luck. So after 3 and half hours I was able to get someone who said wait 24 hours and call back it the phone company. I called back the next day I was only hung up once this day so after a hour the rep said he sees the issue and is going to e-mail “Network” and to call back in 48 hours if problem not fixed. Here it is Sunday I call the Lady rep I talked to said that there no info on my account and the last time I called in was 30 days ago when I activated it. I asked her to send me another Sim card which a rep recommend before to fix the problem. Guess what happened she hung up on me. Here was I can just about guarantee if you call this organization for help.
1. Every time you call you get a different answer for your issue
2. If they get frustrated with you or don’t know what to do they will just hang up on you.
3. They do not listen to you and will make you try the same trouble shooting steps every time you call
4. They will not refund anything if you asked they probably hang up on you

I can promise that the last time strait talk ever hang up on me. I went to Verizon and got my $110 a month 6 gig plan worth the extra $70 to never deal with them anymore they should be band.

On March 2 they took money out of my account for my plan and on March 6 they cancelled my service. When I called to find out what happened they told me I would need to pay again till this was figured out. When I refused they started putting me on hold and for getting about me. I finally asked one employee to speak to a supervisor and he told me they were napping. Finally I decided to change carriers and wanted to keep my number and they wouldn't let me finally a supervisor gave me a number to have the new carrier call for the port to go through. It was a fake number about a cruise. I had no cell phone for 24 hrs when I have major medical problems because of straight talk. Now I just want them to unlock MY phone so I can continue to use it and when I asked a supervisor (or so she said) she said no and when I tried to talk she hung up. They are Liars who Steal and are completely Rude to customers.

The worst customer service I have ever experienced. There is no one at straight talk who has common sense.Just the worst worst worst by all means.

I purchased a service plan and cell phone on February 26,2015 and I have not received it by mail it is now March 3,2015 my service has been interrupted due to my service plan and phone reaching me in a timely manner. Now straight talk wants me to purchase another service plan.Which my records notes that I purchased my service plan on the 26 of February 2015. I Feel that my matter is not being handled in a customer care matter it is being discredited by straight talk .I have been on this phone with customer care 1 hour and 30 minutes waiting on a supervisor to help me and I am still waiting. Now after 1 hour 50 minutes I was disconnected without a returned call my name email is [email protected] I really would like for someone from your company to contact me back ASAP! Thank you!