Hi all,

i have open a ticket NO.43267520 since 2-Feb-2018 because the speed was so slow ,calling them a lot of time and send a lot of mails but there is no action till now

i'm supposed to have a 2g home internet but it's too bad or even more than that the simpliset thing make it slow and load the wedsites or even the messages too slow i think that's not why i bought this bundle that's not fair at all fix that problem because there's a lot of thing on my works depends on the internet the phone num is " 37451794" fix this issue because the service is way so bad

انا كنت مقدم على اشتراك نت وكنت طالب حد يوصل الراوتر ولحد يوم ٢/١١ محدش وصلو انا توجهت لفرع ٦ اكتوبر واستلمت الراوتر بتاريخ ٢/١١
وتم الاستعلام من مهندس الدعم الفني وقت استلام الراوتر وفاد انه يتم تفعيل الخدمة من ذلك التاريخ وفوجيئت الْيَوْمَ بانقطاع الخدمة وتم الاستعلام تليفونيا عن السبب افاد لي الموظف المسؤول انه ميعاد استحقاق الفاتوره لان الخدمة مفعله بتاريخ ١/١٥ على رغم عدم قيام الشركه بتسليم الراوتر لي حسب اتفاقي مع الشركه بتوصيل الراوتر وتحميل نفقات التوصيل علي وانتظاري لمده ٢٦ يوم واتصالكم بي إنكم سوف تقومون بتوصيل الراوتر في مده ٣ او ٤ ايّام ولَم تقوموا بتوصيله وتوجهت للفرع للاستلام وقمتو بتفعيل الخدمة رغم عدم استلامي الراوتر اطلب من سيادتكم تواصل مندوب معي على رقم الموبايل ٠١٠٩٤٥٠٠٠٠٦ لتعديل الفاتوره الخاصة بالتليفون الأرضي رقم ٠٦٩٣٥٣٠٢٤٢ ومحاسبتي من تاريخ استلام الراوتر وليس من تاريخ التعاقد. وشكرا

سمحت اعمل شكوي اني مقدم علي انترنت منزلي بسرعه 2 ميجا برقم 0473403461 من يوم 11 / 1 ولحد الان الانترنت موصلش اكتر من 15 يوم ولم يصل الانترنت وانا بطالب بتعويض او الغاء الاشتراك


لو سمحت انا منتظر رقم الشكوى والرد عليها

مقدم علي الانترنت من يوم 11 يناير علي الخط 0473403461 ولسه محدش كلمني لحد دلوقتي ليه بقي افهم انا لو سمحت انا بقدم شكوي وعايز الغي الاشتراك واسترد فلوسي او تعوضوني عن بعرض كويس لاني لقيت شركات تانيه عندها عروض افصل منكم بكتير وعلي الاقل بيحترموا العملاء بتوعهم

مستني من حضرتك رد ضروري يا تقولي طريقه الغي بيها الاشتراك واسترد فلوسي منتظر رد من حضرتك

رقم فون 01551178306

بخصوص خط ارضي مشترك عليه نت برقم0402800330تم وقف الخدمه بتاريخ28/9وحتي1/12تم دفع الفاتوره وبعهدها ثم فصل النت قمت انا باتصال اكثر من10مرات والرد هو انا اسف السيستم سايب حضرتك شغال في الفتره دي مع ان الفتره دي انا مدفعتش لان بوكس التليفون كان علي بيت جاري الذي يعيد انشاء بيته وكانت الاسلاك مقطعه من الكابل وبعد التصليح البوكس في 1/12قمت بدفع الفاتوره ارجو من سياتكم النظر في هذه المشكله والاطلاع علي رقمي هذا ان كان في الفتره دي مستخدم نت ام لا كل ما اريده هو التعويض عن المده او تعديل الفاتوه قبل ان الجأ الي الشكوي في حماية المستهلك

Greetings ..
It's all a bout TE Data internet complicated problem occurred to my own data phone carrying the number 0220497455 .. I have registered in some home internet
Offers which allows me to use 100 GB downloading as a monthly consumption and a speed up to 16MB with a cost of 182.5 L.E approximately !
My registration started since 13 th Oct 2017
At first i noticed that the Internet speed reached 6KB while downloading a content which equals 6 MB speed
What make it slow to me and wasn't the awaited speed , i called the customer service and they said that " u have a period of 9 days we check ur phone wire qualifications and quality of use "

I met the 10 th day with no changing in the speed !
I back to request one more time and they (CS) said thanks for ur request , u need to wait for a 3 days working time " , not fixed

Another time of requesting they said " thanks for ur requesting we will check it and send a specialist to check ur home phone and wires "

It took a bout one month of calling CS and telling the problem everytime without any fixation of the problem or a problem solving !

Finally and after a bout 35 days of reporting CS i asked to talk to the supervisor of the CS and ended with he excused from the inability to solve the problem and gave me that way to complain !
So , can u respectably help !

بالنظر للشكوى رقم39285323 بتاريخ 6-10=2017
الشركة بعد 50 يوم من الشكوى بعتت فني زود مشاكل الخدمة و دلوقتي بتصل تانى بيقولولي هو جه خلاص و محدش عايز يكمل المكالمة معايا يا
01099712351
01067559699ريت يتم التواصل علي الارقام دى

Dears,

Kindly we need your support to provide us the cancellation form about dial (0223173147) ASAP as i cancelled service with Te-Data.and
i have now cancellation number (35525).and now get service with other ISP and Technical at Central (Dar el salam ) say to us we need cancellation form from Te-Data.so please provide us cancellation form to me ASAP. at.

Mobile: 01111102423
Mail: [email protected]

Land line : 0223173147

Thanks .

Best Regards

khaled wagih

Dear Sir'
I've been complaining for 2 moths now and the problem hasn't been solved yet ?!!
A daily Internet disconnection happens at 3:00 AM
contacted your customer service almost EVERY day for the last 2 months and even your technical support couldn't solve it ?!
kindly advise ..
Hazem Tawfiq

I've been complaining for 2 moths now and the problem hasn't been solved yet ?!!
A daily Internet disconnection happens at 3:00 AM
contacted your customer service almost EVERY day for the last 2 months and even your technical support couldn't solve it ?!
kindly advise ..
Hazem Tawfiq

Dear Sir/ Madam
Re my complain No.36382477 dated 21/6/2017
The technician in charge of my visit contacted my wife today (15/11/2017) at 11.30 AM on the phone on which the internet service is installed phone number 02-24390174 although I registered my mobile phone number with a complaint ( 01282418484) ,he told my wife that he would come today for repairing and he will come after one hour
she told him that he must contact me on the mobile that registered with the complain before he comes
he didn't contact me at all . I called the technical support when i came back to home and found that person had submitted a false report that I had talked to him and that I was unavailable so the complaint must be escalated again to the Home Visits department and the complaint will be answered within another 4 working days
Please investigate and punish this bad person who offends your company & Causing delay in resolving the complaint. and please try to solve my complain No. 36382477 as soon as possible


بالاشاره الى الشكوي رقم 36382477 بتاريخ 21/6/2017
الفنى المكلف بالزياره والاصلاح اتصل بزوجتى على الخط الارضى رقم 02-24390174 اليوم الموافق 15/11/2017 فى حدود الساعة 11:30 صباحا وقال لها انه سياتى اليوم لعمل الاصلاح اللازم واخبرها انة سيتواجد بعد ساعة تقريبا
فردت علية زوجتى بانه عليه الاتصال بى على الرقم المسجل بالشكوى وهو 01282418484 والتنسيق معى اولا
لم يتصل هذا الشخص بى بتاتا وعندما رجعت الى المنزل قمت بالاتصال بالدعم الفنى وعلمت منهم ان هذا الشخص قدم تقرير كاذب مكتوب به انه قام بالاتصال بى وانى لم اكن متاحا وبناءا عليه تم تصعيد الشكوى مره اخرى الى قسم الزيارات المنزليه وسيتم الرد على الشكوى فى خلال 4 ايام عمل اخرى
برجاء التحقيق فى الامر ومعاقبة هذا الشخص السئ الذى يسيئ الى شركتكم و تسبب فى تاخير حل الشكوى الخاصه بى. برجاء سرعة حل الشكوى الخاصه بي رقم 36382477

This is a complaint about one of TE DATA, customer service in rehab city, his name is Mr. Salah, they refuse to give us his last name, we were at that office for more than two hours and did not get any service but insult from Mr. Salah, so we had to leave, he refused to give us service even after our number was called. Please be informed that if we don't get a response from you we will take this matter to our embassy for further action.
Thanks,
Mina Arif

by all means don't try to get te data as your ISP.
fake bandwidth usage.
fake internet speed.
unprofessional customer service including their management ( they are just telephone operators without offering any help)
internet not stable and low speed.
I am facing many problems and cant get any solution .
I asked to upgrade my speed and already paid but they are holding it for a week because they are stupid to click and press some keys to finish the issue, I asked to talk to a manger but he never calls back,
the instructions on their online website are not clear and full
at the end I am requested to go to the main branch to finish the issue,
come on we are in 2017 not in dark ages,
as soon as I can I will change this baaaaaaaaaaaaaaaaaaaad ISP
0222843473
Abdelkareem

by all means don't try to get te data as your ISP.
fake bandwidth usage.
fake internet speed.
unprofessional customer service including their management ( they are just telephone operators without offering any help)
internet not stable and low speed.
I am facing many problems and cant get any solution .
I asked to upgrade my speed and already paid but they are holding it for a week because they are stupid to click and press some keys to finish the issue, I asked to talk to a manger but he never calls back,
the instructions on their online website are not clear and full
at the end I am requested to go to the main branch to finish the issue,
come on we are in 2017 not in dark ages,
as soon as I can I will change this baaaaaaaaaaaaaaaaaaaad ISP

Abdelkareem