This has been an absolute nightmare that I have been dealing with for the past year. I returned my lease in January 2021. When I returned that car to the dealership, I returned it in perfect condition as it was only used to go to and from work. When I received my inspection report, I saw some very disturbing images. Someone had cracked the windshield and created other very visible damage to my car after I had returned it. When I informed US Bank I was informed not to worry because all I needed to do was provide a letter from the dealership that stated that the car was returned by me in perfect condition without a broken windshield. These were not damages that were hidden as they were very visible because it was right in the middle of my windshield. I went to the dealership very irate because I did not understand what was happening. They informed me that they would provide me with a letter because they knew I returned the car without a cracked windshield. While all of this is going on, representatives from U.S bank have continuously tried to convince me to pay money to cover fees which I have refused to do until the price was adjusted to the damages. Thankfully I didn’t because they informed me today that they will not be honoring the letter from the dealership or email provided( even though they told me they would) because these charges are from damages that were found. What am I supposed to do as a customer? I returned the car in perfect condition and after I did, damages magically appeared on the car. I do not mind paying whatever fees need to be paid but I will not be paying for something that has nothing to do with me. What makes it even more aggravating is that I have to pay legal fees to get this situation fixed because they are also reporting this to my credit in the process. This seems to be a scam to get money from people because it then becomes a situation of your word against mine. I made every single loan payment on time and regularly and continue to be disheartened by this situation and the way this bank is handling it. The representatives are trained to continue to ask for money instead of targeting the problem. I have no problem paying for the fees and charges that are necessary but not for something I am being tricked into.

Us bank is a nigh mare to deal with. I paid my lease off 4 months ago including purchasing my car and they are holding my title did not close the account spent over 25 phone calls average 25-45 minutes every time a new story promising to mail you the title and when you call they tell you again that the account still open
NEVER LEASE WITH US BANK EVEN IT IS A CHEAPER PAYMENT

I've been dealing with the Post Maturity Department for about a month now. Monique, Latoya and Ainisha (not sure if I spelled her name right) are terrible people working for this department. I don't think these people are capable of doing their jobs. They are very unprofessional and not helpful at all. I can't believe US Bank are paying these people for their work. I just hope to hear from the supervisor soon (Britney or Angela). I wouldn't hold my breath.

I leased a 2018 Jeep Grand Cherokee through USBank. Unfortunately there were a number of scratches on the car when I returned it and I was prepared to pay for them. They charged $818, which was probably fair. What I did not appreciate was they gave me no credit for being 5000 miles under my lease agreement - which affects the value of the vehicle. I feel confident that I would have been given some credit for the lower miles had I chosen to trade the car in for a new one with the dealer. USBank said they do not consider the mileage during the review the car. It is a one way street with this bank... you pay for the scratches, but no consideration for other positive values. The car was in excellent condition otherwise. I will not do business with USBank ever again.

DO NOT LEASE FROM U S BANK THEY ARE CROOKS! before I turned it in, I fixed a ding on the hood, planned for fresh tires, cleaned it and still they invented things. I've leased my last 6 cars for my business use always through the Auto maker, then my last Grand Cherokee I found out three years ago when I initiated this lease it was through U S Bank. I REALLY REGRET IT!

I GAVE U S BANK A CLEAN CAR!

They are not letting me give them the cargo cover that is in my garage. Instead they are charging me $551 for something that lists on line for $124. They are saying the bumper was miss aligned, not according to the guy who touched up the hood.

I am turning in a car that will cost me $1200 + $550 for the hood. I gave them a clean car, I did not see U S BANK LOOKS AT LEASE TURN INS AS A REVENUE SOURCE.

I strongly recommend that if a dealership says they have a lease offer from U S BANK, RUN! leave that dealership immediately!

I was warned of these clowns but the lease was already written , 376 for 2 tires which just passed inspection .
$ 48 for a ding on the hood [ CS said she will remove that charge because she don't see it ]
never had this issue with Nissan .

So I have paid all of my lease payments through bank draft with US Bank. I returned the vehicle to the original dealership. Today I have found that they again drafted my bank account for another month's lease payment. When I called to complain I was told that I was indeed charged for an additional month.

The agent informed me that they would refund my money within 6-8 weeks AFTER they decide what charges would be imposed for excess wear and tear, etc. The car is in immaculate condition with 16,000 LESS miles than allowed under the lease. All taxes have been paid and there are no tickets or other fees against the vehicle.

In essence this bank is scamming an additional month's rent with a promise to return "a portion" at their discretion. I find this reprehensible. I have leased cars for the past 20 years, but will never use this horrible institution again. Stay away if you can - they are awful!

US Bank charged me $250 for the sticker that the dealership put on their that says Heritage Chevrolet. They also charged me $50.00 for a pencil eraser size tear where something slid on the rear back rug and I sewed it with one stitch. This is the worst experience I have ever had. I will never ever lease again because of this bank.

I called us bank when i got a bill for end of lease excess charges. Talked to the first guy and he explaned the charged me for light scratches inside the truck box and a missing set of keys. I informed him i have turned the truck in with 2 sets of keys just as i had got when i leased the truck and he took those charges off. Then i asked about the inside bed scratches and he gave me the complaint # and said i would have to ask them as he understood that all the damage was light and inside on the floor of the bed. When i called the new number i waited 20 mins for a rep and his name was Manuel, it started out with him informing me that the bill i have is incorrect as i was under billed for the damages! He stated that ANY scratches inside the bed is excessive. Then he went on to explain to me the math as to how he came up with my new bill and that the previous rep didnt know what he was doing and incorrectly gave me the wrong amount!!!! Then as soon as i went to ask a question he started to talk over me and continued to do as such until i asked for his supervisor. Then he continued to tell me HE was the supervisor and the only one there and asked me what part of the math do i not understand as its very easy to figure out!!! This went on for 10 min until i just said send me the new bill so i can contact someone else that is willing to hear what i have to say and explain how the bill changed from what i was sent!! I never will deal with these crooks again

Do NOT ever do a lease through US Bank Leasing. They do NOT divulge up front all the actual rules and fees you will be charged upon return. Not only that, they completely take away your right as a consumer to be able to get any equity in a vehicle you lease. I have leased my previous 5 cars and NEVER have been told I cannot use the equity towards my next lease/purchase. They are the only company who has charged a "turn in" fee. Never again!!

Just like the other customers said we urge you to STAY AWAY from US Bank. We have leased vehicles for 15 years and never had a bad experience until now. I will never do business with U.S. Bank again.AutoVIN is supposed to be a 3rd party, but it is clear to me they help U.S. Bank charge whatever they can get away with charging. I think they are both horrible companies and they work together to try and to succeed in cheating you out at money. This is very unfair!

We turned in a Buick with far less miles than it was allowed on the lease in near perfect condition and they still charged us $114.00 for a scratch on the rear bumper cover. They were very small scratches with gaps between them and instead of measuring them separately (because they WERE separate) they measured across all of them so they would find something to charge us.
All of the customers that have been fraudulently charged by this financial institution and by AutoVIN should definitely start a CLASS ACTION LAWSUIT AGAINST these two companies. Last time I checked we live in America not some third world corrupt country. This is NOT GM's fault it is definitely the fault of US Bank!

I returned my car in January of 2016. The dealership let them know I did return it and I had already called them 3 times saying I would return it. I received an estimate "so you want to buy your car". No I don't want to buy the car!

So I return it, dealership files the paperwork, I wait for the final bill to arrive. It doesn't. So I call them: "We're processing still, give it some time". I don't want this to have a bad effect on my credit, so I keep doing the monthly payments. I call them again and again and they still didn't process anything and I keep doing the monthly payments. The payments are set up until the last month, which is April 2017. By this time I have moved to a different state even, completely forgot about that car, never really paid attention to the monthly payments. In July I get a call from US Bank: hey you're 3 months behind on the payments of your car. What car? Your 2014 Volt. I don't have a 2014 Volt anymore since a year and a half! It's been returned since then. I call the dealership, it's still there! They never did anything with any of my calls, the paperwork the dealership sent them and just kept taking my monthly payments. Now, September 2017, they have the nerve to charge me for the 2 extra months that I leased the vehicle, all because they have the worst possible customer service! If I ever want to lease a car again and the dealership just says the worst US Bank, I'll ride a bicycle!

I leased a vehicle from Prime Capital in Lubbock, Texas I was told I could put as many mile on the vehicle as I wanted and would not be charged extra for it, we would trade it in before the lease was up, they would sell it and pay of the remainder of the lease and I could get a new one, well when I received my paper work from US Bank it said no more than 10,000 miles a year, lol, yea, so after a year I go to trade it in to get out of the lease and it cost me $9,500 to get out of it, so if I had to pay for the remainder of the lease why did I not get to keep my truck the extra 2 years??? Recently a friend of mine who I talked into a leasing option there, went and got a new truck early and kept the new 3 months before receiving any paper work or making any payments on it, he called US Bank and they were not even aware of him having the new truck, watch out people this will get you sever financial problems never lease under US Bank or Prime Capital!!!!

Customer services is horrible for end of lease. Spoke with 4 different people all within US Bank and each time had to give name/DOB and a bunch of other info.

I have leased cars for 20 years both ofr my wife and I and never had these issues. US Bank works through AutoVin and I do have very small dents and srcatches (3 on the bumper) as in less than an 1/4 of inch that they are saying is "excess wear & tear." I am coming off a 3 year lease and any other bank or dealer would have considered this normanl wear. The side of one of the seats has a small crack in the leather - not a tear - they want $25 to fix.

STAY AWAY FROM US BANK LEASING. PLUS THEY NEED NEW SOFTWARE SYSTEM

US Bank auto end of lease charge of $924.32 for tires that met wear criteria and exceeded the speed rating and matched OEM size and manufacturer standards. US Banks criteria reads as follows: Tread depths less than 4/32" Tires that do not meet the Original Equipment Manufacturer (OEM) size and/or rating (speed and seasonal) Mismatched tires (other than brand) Dry rot, cupped, cut, or sidewall plugs Oxfords dictionary defines the word "meet" as fulfill, satisfy a need, requirement, or condition. The OEM speed rating according to US Bank needed to be an S speed rated tire. I replaced with a T rated tire that exceeded the S rating in quality, thus satisfied and need, requirment, or condition. There own rules do not require a standard of "matching", but meeting. I have spoken to two industry experts, both stated the tires are not in any way a compromise to meeting the standard, but actually exceed the base standard and are of superior quality and cost. I contend that the application of this standard is being misinterpreted and applied in a way to purely to profit US Bank and is in no way being applied fairly in the spirit of fair business practice, nor to even the definition of their own language called out in their lease end requirements. I am asking for dismissal of this lease end charge.

US Bank auto end of lease charge of $924.32 for tires that met wear criteria and exceeded the speed rating and matched OEM size and manufacturer standards. US Banks criteria reads as follows: Tread depths less than 4/32" Tires that do not meet the Original Equipment Manufacturer (OEM) size and/or rating (speed and seasonal) Mismatched tires (other than brand) Dry rot, cupped, cut, or sidewall plugs Oxfords dictionary defines the word "meet" as fulfill, satisfy a need, requirement, or condition. The OEM speed rating according to US Bank needed to be an S speed rated tire. I replaced with a T rated tire that exceeded the S rating in quality, thus satisfied and need, requirment, or condition. There own rules do not require a standard of "matching", but meeting. I have spoken to two industry experts, both stated the tires are not in any way a compromise to meeting the standard, but actually exceed the base standard and are of superior quality and cost. I contend that the application of this standard is being misinterpreted and applied in a way to purely to profit US Bank and is in no way being applied fairly in the spirit of fair business practice, nor to even the definition of their own language called out in their lease end requirements. I am asking for dismissal of this lease end charge.

DO NOT USE US BANK, I HAVE TWO COWORKERS, SAME ISSUE WITH US BANK, END OF LEASE CASH GRAB.

We received a bill for almost a grand for excessive wear and tear of all tires. We measured everything before we turned it in and the dealership checked it out too. Everything was within the turn-in agreement policy standards.

We've called over 12 times for the copy of the report, which we were told they would send. It's been 4 months and still nothing. They were very rude on the phone.

I would never do business again with US Bank for car leases!

We received a bill for almost a grand for excessive wear and tear of all tires. We measured everything before we turned it in and the dealership checked it out too. Everything was within the turn-in agreement policy standards.

We've called over 12 times for the copy of the report, which we were told they would send. It's been 4 months and still nothing. They were very rude on the phone.

I would never do business again with US Bank for car leases.

We received a bill for almost a grand for excessive wear and tear of all tires. We measured everything before we turned it in and the dealership checked it out too. Everything was within the turn-in agreement policy standards.

We've called over 12 times for the copy of the report, which we were told they would send. It's been 4 months and still nothing. They were very rude on the phone.

I would never do business again with US Bank for car leases.

I am curious as to what the end result of my situation will be with US Bank. I received a bill for 2 excessively worn tires at $237 per tire and $125 for gouges on the rim plus a 7” scratch on the rear passenger door for $90. The car was in pristine condition when I turned it in. I argued with the rep at US Bank about the tires AND I am refusing to pay the other 2 charges as I did not drive with bubble wrapped around the car. She stated she would reference my account "refusing to pay" and hung up. I traded in my 2014 SRX Cadillac to a dealer so that I could get into a new car. The GMC dealer bought the remaining lease however US Bank states that I owe for excessive wear and tear on the vehicle. I never had this problem with any of my prior leased vehicles. I am still dreading the mail to hear about the $395 termination fee. If any of you had success with them would you inform me. Or if you need me to stand with you, reach out to me and I will. The power of many !

The end of lease advisor is very rude and she disrespected me she addressed me very very offensively. Ms “Angela” typical answers “you never owned the car, this is not yours”, “you are speeding”, “you cannot evaluate the excess” , etc
US Bank wants up to $737 in excess wear and tear. US Bank wants $237 per tire and $125 per wheel/cover for scrapes on the edge of the rim where the wheel meets the tire.
When I tried to dispute the charges I was badly insulted and my feelings were gravely hurt that my blood pressure went up to 19. I almost died !!!

DO NOT USE USBANK FOR ANYTHIMG

us bank charging excessive wear on tires despite Landrover inspection confirming tires above the required wear level. They did not pick up grounded vehicle for over a week at dealership and are trying to charge for extra month's rent. Will never use this bank again . Have gone back to Chase! The end of lease advisor very rude!

I also have a dispute with U.S. Bank on charging a termination fee for not purchasing the vehicle after fulfilling the requirements of my lease. Two months after turning in my 2014 Jeep in November of 2016, I received a bill from U.S. Bank for $426.60 for termination fee (not early or late termination, but standard termination at the end of the lease term) because I did not purchase the automobile. After leasing Jeeps over an 11 year period, I have NEVER been charged a termination fee for not purchasing the vehicle. I wrote them 3 times before they provided an explanation. I disagree with their procedure of including this termination fee in the contract as it is not obvious to the individual that this fee will be charged above and beyond the normal monthly payments required by the term of the lease. I believe it is U.S. Bank's approach for 'squeezing' customers to get additional money from them above and beyond the agreed upon monthly leasing payments. Thank goodness I did not get the 'excessive wear and tear' charge that many on this blog have received. I am resisting making this termination fee payment based on principle. I am planning on contacting the NYS Attorney General to have them look into U.S. Bank's leasing practices as I believe they are taking advantage of customers with these bogus charges for termination without purchase, excessive wear and tear, and missing keys. Never have I had this experience with any of my other leased vehicles and I will make sure to publicize to anyone who will listen to NEVER use U.S. Bank for leasing or any other banking purposes.

I am currently in the same situation as all of the previous reviews. I turned my vehicle in November 2016. I just received a letter that I owe approximately $1800 in excess wear and tear damages. I also have leased vehicles in the past, as well many other family members have. I never had an issue returning a lease vehicle. This company is charging me almost $700 for work that was completed on the car by a body shop referred by Geico Insurance Company. They are complaining that the repairs were not completed to their standards. I paid a $1000 deductible to the insurance company and am now being told I have to pay for the repair work that they claim is substandard.

Like most of us I cannot afford to pay the money that US Bank is demanding. Does anyone have suggestions of what I can do if any? And what happens if you dispute their findings.

Please email me [email protected] with any information or suggestions that might be successful. Thank you!

After turning in my leased vehicle, 7 weeks later I received a bill from US Bank for $200 for a missing additional key. I had the key in my possession and asked if I could send the key to them and have the $200 taken off my termination agreement. The customer service representative I spoke with told me that I had to reach out to the auction facility that had the car and send my key there. After a few weeks of trying to get a hold of the auction facility I found out the car wasn't there nor could the auction company help me - they informed me it was US Bank's responsibility. I called US Bank and tried to speak with anyone who would know how to help me. The only response I received was "since you didn't return both keys, we cannot help you". Had I been informed 2 months earlier that they needed the additional key, this could have been resolved. Also, no where in my lease agreement did it state I had to return both keys. I will never use US Bank again for any future lease needs and do not recommend them. Poor customer service and employees who could not answer my questions along with more charges for "wear and tear" than other lease companies.
My issues seem very similar to previous responses. I wish I would have read these before I signed any lease agreement with US Bank. Awful.