Well, I have now spoken with US Bank three times since last night to see if they'll do anything about the $3,135(!!!) excessive wear charges we just received to no avail. I reviewed all of the photos provided in the inspection and I have to say US Bank is using the term "excessive" VERY loosely. This is a vehicle, that they leased us, for 48 months. How some of the items (that were literally invisible in the photos) were considered beyond "normal" wear and tear has be baffled.

Has anyone had any luck negotiating with them? Any tips? My next course of action will be to submit a dispute via writing but since they've auctioned the car already I can't even go see the vehicle for myself or have an inspector look at it.

Very frustrating!

I'm finding it mildly amusing that a Google search for "lease turn in excessive wear charges complaints" almost all of the top results are related to US Bank.

I just got the bill for my 2013 Volt for over $1400 and it matches what everyone else is saying. My car was 5k under in miles and without a doubt did not reach the normal human definition of "excess".

Just turned in a 48 month lease (I know dumb move) on an Acadia and US Bank is billing me for two scratches. One was faint and under the credit card size standard and the other was not there when I left the car at the dealer. The sales manager inspected the truck at drop off and told me the truck was super clean and that I should have no issues regarding excess wear and tear. It's such a scam because they wholesale these cars out and the dealers who buy them always replace the tires and brakes and detail the vehicle prior to sale. I'm not really sure what to do at this point. Perhaps the $35 to file for small claims court is a good idea. This is why you should always finance through the manufacturer and spend the extra couple of bucks a month for damage insurance.

I loathe US Bank! I had a 2012 Buick Enclave and took great care of it. I even spent $800 on brakes right before turning it in. I get a bill for $860.00 for excess wear and tear on the tires and a $400 "early termination" fee because the dealership didn't buy the vehicle from them. I would rather walk than have to lease from these clowns again. They are committing fraud and they are ripping people off. I will never do business with them again under any circumstances. They are shameful and despicable!

US bank charges $2000 in "wear and tear" over charges! The vehicle had no scratches, no dents, and never was in an accident! Mileage was under! The dealership stated that we should have no problems with the return of the vehicle. This is a complete scam! Anyone out there in the same situation and found a solution?

I recently returned my leased 2013 Cadillac CTS. My dealer set up the original lease thru USBank Leasing. The lease was a 3 year / 30K mile lease. I thought the car was perfect; 25K miles, no scratches or dings, I even paid extra for a twice a year detailing service. USBank billed me $200 because the owners manual was not in the car. I took it out due to the glove compartment being so tiny. I called US Bank and told them I had the manual and would be happy to mail it...nope, give us $200. I said, don't you think in the interest of customer relations, you could waive that?....NOPE.
So there you have it.
I will NEVER DO BUSINESS WITH US BANK

I leased a vehicle and did not receive my payment notifications and knew I had a payment due according to my contract. On a Saturday I walked into our local US Bank to try to make my payment. It was staffed by only two bankers. They asked me for my drivers license but stated they could not find my account and asked for a second form of id. Meanwhile they stalled and said they could not find my account, The girl called the other banker over to help her and they pretended to be looking in the computer. Finally after 30 minutes I left. Two days later I received a call from my credit card, the same one I had given for ID at US bank saying someone had used it to by $700 worth of jewerly and taken $2000 cash back from the card at a US Bank in a different city. I asked how that was possibe without id and she said they did show ID. So then I thought back to the delays at the bank that Saturday and discovered the bankers were most likely up to no good while they were delaying me and saying they could not find my account, they were either copying my ID and making the transaction to withdraw the $2000. Luckily, I was not responsible for the fraud as I had just used the card out of town so they knew I was not in the area. When I returned I went back to the bank to tell the manager what had happened but she swore her employees would never do something like that and wouldn't even acknowledge that it happened. I am now making my last payment with US Bank and will never do business with them again. I am turning in my leased vehicle and after reading these reviews assume I will be screwed by them again.

I leased a GMC Acadia 2012 that I retuned this year 2015. NEVER again will a lease a GMC because I will don't ever want to deal with US Bank. Once I turned in the vehicle I got a bill from US Bank for $1,521.29 for "excess wear and tear" for worn out tires and scratches on the rims.. I tried to dispute the charges but they basically disagreed and still billed me. Has anyone been successful at disputing the charges?
Im surprised there's no class action law suit.

Returning a leased Volvo S60 with 35k miles so still under warranty and have had all covered maintenance done by dealer. Car is in excellent condition. However, US Bank wants over $900 in excess wear and tear. One of the items is for oil at $75. They want $237 per tire for two tires that are right at 4/32". They want $125 per wheel/cover for scrapes on the edge of the rim where the wheel meets the tire. To see these scrapes you would need to be squatting to get close enough. The brochure on lease return provided when acquiring the car referred to wheel covers not wheels yet on inspection they list it as wheel/cover. One would call that deception. Evidently, I was not expected to actually use the car during the 3 years it was in my possession. I thought about contacting my elected representatives, but the relationship between government and banking has been made pretty clear in the bank driven financial collapse. Our form of government should be renamed corporatism. I will never do business with US Bank in way ever.

I turned in my leased Volvo S60 to a dealer where my good friend is the manager. He got the car ready for turn in through their detailing department. All that was needed was a good wash and buff, there was never any damage, or accidents, etc. My friend tells me that the US Bank "representative" was some homeless looking guy from a 3rd party who they sub-contact to. My friend actually did the walk through with the guy, and the feedback was that everything was within guidelines. Then, when I get the bill for final turn in, there is a $500 "excess wear and tear" charge. When I called they talked about their "high standards", ,and my response was that they should have sent me to a training class. Then, they referred me to their website to look at pictures, and the pics appear doctored. I see all of these complaints about US Bank and I am interested in starting a CLASS ACTION LAWSUIT against them. Please contact me at [email protected] with you contact information. If we can get at least 3-5 people who are willing to go up against these thieves, we can teach them a lesson that they cannot continue to bully the consumer.

I've been in the car business for over 40 years, so it is no doubt that I can smell a scam. Turned in our 2011 Chrysler Town and Country van, had 38k miles, my heart was already broken when I had to put 4 new tires on it at 36k miles, then new rear brakes at 37k miles, now I get THE LETTER from US BANK for $700 for excess wear and tear on a 3 year old car, pointing out ONE CHIP in the windshield, no crack, and 3 small scratches that my dealer of 20 years, said I should not bother doing anything with because they will buff out in 2 minutes. I have had many, many leases and turned in some horrific looking cars in the past and never had an issue with excess wear and tear, but this is the first AND last US BANK lease. ANYONE WITH ANY US BANK ACCOUNT OF ANY SORT NEEDS TO BE AWARE OF THEIR CHEATING AND SCAMMING AND GET AWAY FAST BEFORE THEY ARE EATEN ALIVE.

Let me tell you how my nightmare with US Bank started. I moved to the Sacramento area so I called US Bank to update my address since I have a Chevy lease with them. Little did I know that the rep that took my information put in my address incorrectly so I did not get the new car payment. Days passed and I was wondering where it was so I called US Bank. They had told me that I missed a payment and that I was charged an extra $25 for a late fee. I informed US Bank that they updated my address incorrectly so they took a payment over the phone and waived the late fee so I thought, "ok not a big deal." On June 2nd 2014, I made my car payment on their website. I saw a confirmation page saying that the payment went through and I later saw that US Bank took that payment out of my checking account so I thought everything was good. I have made lease payments through my credit union before using their US Bank's website with no problems. I get a call from US bank collections on the 12th of that month at 8pm letting me know that I am late on my car payment. I told them that I did make it on time and that it shows US Bank taking the money out of my checking account in my bank statements. The rep tells me that transaction never happened since the account information was rejected. They tried to convince me that I must have put in an incorrect number when I paid online but than how could US Bank take the money out if that is the case? The rep did not give me a concise answer. I told her that I had to investigate this so the next day I went to a local US Bank branch down the street. The personal banker there Curtis told me that the amount was rejected and should have returned to me already but that never happened. Believing that I would eventually get credit back for this, I called US Bank collections and made a payment with them over the phone and got a confirmation number. US Bank sent me a letter stating that I had authorized a phone transaction and had already debited that amount from my checking account but from my statements they actually did not take the payment out until 6/16/2014. Now I have made a double car payment but fortunately I did get a credit back thanks to my credit union on 6/23/2014 for one of the car payments so I thought we are good and even now. I get a call from US Bank collections on 6/26/2014 around 7:40 pm stating that I still have a car payment for June that I have not paid. I told the rep that I already made a payment to them and I have a confirmation number. The rep tells me that a confirmation code is not proof that the payment was made and that it just records you attempting to make a payment. That does not even make any sense! Why would you give a customer a payment code if it did not go through? I went into the same local US Bank branch from before and they are confused as I am about what is going on. I show them documentation and written testimony from my credit union showing US Bank taking that payment twice but when they call the collections department to tell them that, they claim they never received it and that the payment keeps getting rejected. Well someone from US Bank is taking my money but not applying it to my account. The reps at the local US Bank fax the documentation showing that the two transactions did clear out of my account and that US Bank already took the car payments. I did this early in the afternoon so I waited until about 4pm to call the collections department to see if they got the faxes. The lady I talked to Cari tells me that they never received such a fax. I confirmed the fax number with her and she does confirm I have the right fax number. She tells me that most likely the rep that faxed the information did not add a one before dialing the fax number. Are you being serious? So there are personal bankers working at US Bank that do not know how to use a fax machine? Cari and I talked to the branch manager Sam who told me that if I come back today, we can try faxing it again. Before I go down there, I asked Cari what her work ID is since Curtis at the local branch mentioned to always get a name and ID code from them to verify you did talk to a specific person about this. However when I ask her, she tells me that no such ID code exists. Wow, pretty convenient. I immediately go back to the local US Bank and explain what happened. They apologized and try faxing it again. Sam, the branch manager, tells me that there was no notification that the fax did not go through the first time. I tell them that the rep in the collections department mentioned how the reps at the local branch must not have faxed it correctly trying to spread blame to another department. Curtis looks back at me with a surprise look stating that he knows how to send a fax. This all happened on a Friday so I need to wait until Monday to get this resolved but with the level of incompetence and negligence on their part, I honestly do not see how this will be resolved. Sorry this post is so long but I had to point out a lot of this company's failures so that no one else ever does business with US Bank. I leased cars before in the past and I never these types of issues. I have read a lot of bad complaints about them going back as far as 2008 so nothing has changed with this bank despite all these complaints. 5 star experience my ass. Seriously, everyone that is reading this post, DO NOT DO BUSINESS WITH US BANK. THEY ARE CROOKS AND NEGLIGENT!

My sister leased a car with US Bank and decided to turn it in for another car that suited her family size. She then got a letter from US Bank stating that she owed a termination fee because she traded it in early. When she sought out to fight it, they sent her the contract to prove she signed it. In very small print there is a little one liner about a fee for early termination. My car guy and anyone I ever spoke to has never charged a fee to trade in early. What a BS fee to charge a customer. I know she will never use them and I won't either. I am going to facebook it and I told her to go to the BBB and file a complaint about it. I know real estate offices used to do this and complaints came up and most offices removed their fee because they could not justify it. I think these banks better get on board FAST.

I am on my 3rd US Bank Lease Termination statement because they started at $4,568.67. Dropped it to $2,355.77 after they found a check for the payoff that they had 6 weeks earlier. Now they are acknowledging their error on trying to charge me for a missing key which was found. They will send me a third statement for $2,143.77. Their examiner came in 2 weeks after we turned the car in and comes up with pictures of my vehicle. The dealership and I don't believe the tire tread pictures but if they want to stand by their measurement. I would like to see it for myself. Too late the car was sold. Since the bank and I do not have an accurate settlement the vehicle should not have been sold. The tires are still under manufacture limited extended warranty but with the vehicle gone so I have no opportunity to apply the warranty. No millage statement was provided at lease turn in but they want me to trust their pictures. By their own acknowledgement they cant even give me an accurate termination statement but they want me to trust me now.

Like a lot of you I have leased cars for 25 years and never paid a dime in termination charges. These guys are robbing consumers blind. Run from them as fast you can.

I will never ever do any business with US Bank anymore. I have leased about 8 cars in the past and I never got any termination fees from GMAC and Ford Credit. But, my latest one was from US Bank, and I was charged over 900$ for termination fee and excess wear.