Wageworks continues to deny claim after claim when from either a dentist or Renown Medical services and hospital. They do this for plain simple receipts from the dentist and hospital that have absolutely nothing on them to question and plenty of detail including date, time, and the necessary specific medical detail. These are very established qualified medical service dentists and hospitals and Renown Medical services which invoices customers for both hospital and participating Renown doctors and services including imaging, etc. I get notices late at night where my phone wakes me up. I feel harassed to spend my own provided money at this point. I have used flex spending companies for over 30 years without such trouble until recently with the current incompetent and aggressive wageworks company. They have no way to really communicate other than to keep sending the EOBs, statements and invoices in pdf format only. I have sent all with my submittals numerous times in some cases with no reasonable explanation of the denial. They put in the wrong obvious year in one case, in another case they apparently can't understand that the balance of the account is less than the claim so I only paid what was left for the year on the wageworks account and paid the balance on my personal MC. In another case I add the first three Renown EOBs which add up to the billing from Renown. But they can't add the three invoices and realize it is legit? Not complicated math! Just add the three EOBs! I suspect they are in violation of regulations if some research is taken, or a class action lawsuit takes place as I hear this behavior is ongoing. I can be reached at [email protected]

Wageworks continues to deny claim after claim when from either a dentist or Renown Medical services and hospital. They do this for plain simple receipts from the dentist and hospital that have absolutely nothing on them to question and plenty of detail including date, time, and the necessary specific medical detail. These are very established qualified medical service dentists and hospitals and Renown Medical services which invoices customers for both hospital and participating Renown doctors and services including imaging, etc. I get notices late at night where my phone wakes me up. I feel harassed to spend my own provided money at this point. I have used flex spending companies for over 30 years without such trouble until recently with the current incompetent and aggressive wageworks company. They have no way to really communicate other than to keep sending the EOBs, statements and invoices in pdf format only. I have sent all with my submittals numerous times in some cases with no reasonable explanation of the denial. They put in the wrong obvious year in one case, in another case they apparently can't understand that the balance of the account is less than the claim so I only paid what was left for the year on the wageworks account and paid the balance on my personal MC. In another case I add the first three Renown EOBs which add up to the billing from Renown. But they can't add the three invoices and realize it is legit? Not complicated math! Just add the three EOBs! I suspect they are in violation of regulations if some research is taken, or a class action lawsuit takes place as I hear this behavior is ongoing. I can be reached at [email protected]

Wageworks continues to deny claim after claim when from either a dentist or Renown Medical services and hospital. They do this for plain simple receipts from the dentist and hospital that have absolutely nothing on them to question and plenty of detail including date, time, and the necessary specific medical detail. These are very established qualified medical service dentists and hospitals and Renown Medical services which invoices customers for both hospital and participating Renown doctors and services including imaging, etc. I get notices late at night where my phone wakes me up. I feel harassed to spend my own provided money at this point. I have used flex spending companies for over 30 years without such trouble until recently with the current incompetent and aggressive wageworks company. They have no way to really communicate other than to keep sending the EOBs, statements and invoices in pdf format only. I have sent all with my submittals numerous times in some cases with no reasonable explanation of the denial. They put in the wrong obvious year in one case, in another case they apparently can't understand that the balance of the account is less than the claim so I only paid what was left for the year on the wageworks account and paid the balance on my personal MC. In another case I add the first three Renown EOBs which add up to the billing from Renown. But they can't add the three invoices and realize it is legit? Not complicated math! Just add the three EOBs! I suspect they are in violation of regulations if some research is taken, or a class action lawsuit takes place as I hear this behavior is ongoing. I can be reached at [email protected]

We've been using WageWorks for at least 4 years with no issues HOWEVER in the past 4 months, I have been getting declined everytime I use my FSA credit card even though have plenty of funds in my account AND I'm only using it for Medical- pharmacy/ dr. visits, or dr bills. I've called 5 times and the issue remains! I need someone with WageWorks to step up and help resolve this issue!!

Farrah ([email protected])

I left my prior company on 1/15/2020. I retained my insurance coverage through end of January. At the end of 2019 I had $103 remaining of my deposits to the Wage Works account. I submitted medical records of $752 for the month of January expecting Wage Works to pay the $103 and then close the account. Instead the rejected the claim stating that I had left my company on 12/31 and the medical records were after coverage ended. I informed them they had the wrong departure date. They then responded that my medical claims were after the date of insurance coverage. I informed them that was not correct and I had insurance for the month of January. They said they would resubmit. A month later, having received NO communications, I contacted them again. This time I was told I HAD to appeal the claim. When I asked to for the number to call I was told there was no number and there was Human to whom I could speak. I was to gather all the records (the ones they currently have) and write a letter and mail it. Or, in the spirit of customer service, I could FAX it (seriously? Fax in 2020).

This company is either grossly incompetent or worse. I need to find who is the appropriate government agency that regulates this organization and file a complaint with them. I suspect Wage Works has a long history of bad reviews and one more will not have any impact.

I created an account two days ago with WageWorks, but figured out it got linked to an employer I left two years ago. When I called Wageworks to delete the account they said that they could not delete it and that they could not change the username associated with it either. So I am left with an account that I don’t need and a username that I did not want to use for the website that I cannot change. HORRIBLE SERVICE

My wife was informed by her former employer Sacramento Unified School District to contact WageWorks to procure COBRA coverage. She did so and told them she wanted to continue with HealthNet coverage. WageWorks told her to send them the first months premium of over $950. When she tried to confirm coverage with HealthNet they indicated she was not covered and she should forward the first three months premium to HealthNet. She did so and then began our moe than 16-month pursuit of a refund from WageWorks. Numerous phone calls, emails and written letters to WageWorks got us nowhere. First their story was they forwarded the funds to HealthNet but would never provide documentation or proof. HealthNet had no such record. Finally when we threatened legal action through Small Claims Court they communicated that they had forwarded her funds to her former employer. Then a few weeks later they called with "Great news: this has never happened before but Sacramento Unified School District has agreed to refund your money." If you are an employer reading this you know that you hire WageWorks to be your administrator and they do not collect money from former employees for COBRA and send the money to the former employer. Shame on WageWorks for lying and refusing rightful refunds to individuals for more than 16 months. Do your employees and former employees a favor and do not do business with WageWorks.

It is very upsetting that your company has been taking money from me and do not reimburse. in 2015 I got sick, I called and requested to cancel my charly pass. They did not and took money 3 month that I have not use any T pass for.

and this year, I just got laid off on 1/8/19. I called the same day to cancel that card. There should be an exception to your rule because I did not know that I was going to loose my job to cancel before the deadline. Also, is a card is not being used you should be able to refund the money.

Please reimburse me the money.

I can be reached at 781-805-5101

I have never dealt with such an incompetent company in all my life. Every time I speak to an agent, I am met with someone who asks me to repeat myself many times, cannot understand when I spell a word out very clearly, and has a hard time helping me with my issues. I am trying to process a commuter claim and the last FOUR people I've spoken to have given me different information; the last person I spoke to several weeks ago said they received my reimbursement form, and since I haven't heard back or received the funds, I called back and spoke with someone who said they haven't received anything. It's very frustrating that I have to deal with this company at all. Please hire better people to service your customers...this is absolutely not acceptable!!!

I have spoken to 4 customer service agents in the last month, and every single one of them was horrible. I am trying to get a transit claim reimbursed and every time I call, they are never able to find my information and have to ask me multiple times to verify my information. My reimbursement form was never processed (even though the last agent I spoke with said it was received, the person I just spoke to said it wasn't). I wish I never had to deal with these people, this process has become such a hassle!!!

I submitted several receipts for B-12 shots with ALL the required information, including a letter from my doctor, and they repeatedly deny the claims. I think that staff training must be severely lacking, or they don't give a damn, because dealing with this company is a pain in the rear. I think they are incented to hang on to your money as long as possible by making it difficult to get reimbursed. As if it was their money, which it isn't.

Have been using this company for 4 or more years, always deny claims or want receipts, once receipts are sent they don't accept them or ask for them again. Always suspend the card so I can't get my prescriptions. Lose hours of time with them on customer support, only to say they need more information of the doctor or providers did not submit it in the right format. If you don't use it all they keep it, and I believe they want to hassle you just so you get so frustrated that you give up. There needs to be a class action law suite brought against them, they are ripping off the american worker.

After Wage works terminated my perscription coverage because they claimed they did not receive a payment , I sent them the front and back copy of the cashed check. Wage works staff has continued to give me the run around stating that it has to be reviewed. I myself has worked in finance and I know that it does not take a week to review something that has been expedited. I also filed a complaint with the BBB, my attorney and also will be writing Edgar Montes, Ismail Dawood, May Oneal nad Michael Wilson. I think that either these people need new jobs are they can hire me to improve the resolution process. The medicine I take is a matter of life or death in which I have not taken in 5 days now. Not one single rep has took accurate notes either. It's very unfortunate that my life is being altered because of the lack of urgency/ professinalism with this company. I have documented as well as recorded conversations. Therefore if I expire of complications with my health rise Law suits will be filed with this company. This company needs to either clsoe down or hire me to do some intense training on resolving payment issues in a 1 day turn around.

Wageworks is the WORST benefits company I have ever had to work with, and I am losing over a thousand dollars due to their incompetence!!! For the second year they have requested receipts for ALL medical services - things like annual mammograms, dental cleanings, copays at urgent care - OBVIOUS medical bills from OBVIOUS doctor's offices. I've submitted the receipts as requested from the provider's office - and they were all denied due to not enough information. I'm sorry, but at what point are my private testing needs with a gastroenterologist or mammographer any of your business? It is clearly for medical needs!!!

Total sham. Total lack of customer service. Will never participate again and will proactively tell family and friends to stay far away. There are better ways to reduce your tax bill with none of the bureaucratic frustration!!

Apparently since I paid a bill in January of 2018 and services were 2017 they have suspended my card now but it's been 9 months and nobody contacted me and they let the payment go through. I am so dumbfounded at this Company right now it absolutely is a disgrace that my card has been suspended when it's my money that I paid the bill with. I have never In my life dealt with a business that operated like this and then go on their website and see they have lawsuits that should tell people a lot of how they take care of their customers. I am beyond pissed that I have money left on my card and can't use it.

This company canceled our insurance coverage because they said they never received our last two premium checks EVEN THOUGH I SENT THEM COPIES OF MY CHECKS WHICH THEY CASHED!! I called several times, was always put on hold (one time for 40 minutes) and their error continues not to be resolved. Do not do business with this company!!

This company canceled our insurance coverage because they said they never received our last two premium checks EVEN THOUGH I SENT THEM COPIES OF MY CHECKS WHICH THEY CASHED!! I called several times, was always put on hold (one time for 40 minutes) and their error continues not to be resolved. Do not do business with this company!! Something fishy is going n and I intend to do what it takes call this to thew attention of the authorities.

I've been using this card all year long and in previous years without any issue. All of a sudden I use my card at the doctors and it's declined. Went to get over the counter medicine on the approved list and it was declined. 800$ remaining I can access or get reimbursed. Based on all these complaints and horror stories from people, enough is enough. Class action law suit is on the way, there are enough people in the same boat to constitute it. If not the company will make out like a bandit this year. Next open enrollment I'm sharing with my four thousand colleagues at my organization; NOT TO ENROLL. Good luck staying in business next year you bunch of crooks!

My employer has chosen to use this company for Flexible Spending Account, Cobra, and Retiree Medical/Vision benefit payments....as if dealing with them for just one wasn't bad enough!

Flexible Spending Account -- submitted a claim on-line - denied part of it due to insufficient information but did not notify me. No way to submit the additional information with the original claim, and can't open a new claim because it is now outside of the May 31 cut-off.

They did not notify me of the insufficient information via email, text, phone call, or snail mail. Because payment was made by direct deposit into my bank, rather than a paper check, it took me a while to discover that the full amount had not been paid. When I went on line, I saw that they had denied part of it because the information provided was not sufficient. I have the detailed information and could have supplied it. However, they provide no avenue on line to supply additional information. So, option was to submit another claim -- problem: it is now outside of the May 31 deadline for prior year claims! Only option now is through claims appeal, which you cannot do on-line! And this is all to get my own money back!! I stand to leave several hundred dollars of MY money with them.

Cobra - during the transition when I left my company, their handling of the billing and paperwork left a gap in coverage -- they got their money, but did not report coverage to the service providers until much later, after which I had to go "out of pocket" for certain items. Then it was all on me to try to get reimbursed.

Retiree Medical - I'm not transitioning from the Cobra coverage to the retiree coverage. It is a repeat of the bad handling of Cobra -- another gap in coverage due to their reporting. In addition, I received a bill on 6/26, that was due 7/01, with a statement that coverage would lapse if not paid by the due date. Their only on-line way of paying to expedite is having them sweep my bank account, which takes days (about as long as it would take me to mail a physical check).

And, to make things even more fun, I have to have separate login credentials for each of the above. So I have 3 different logins with WageWorks.

Trying to get to the right person by phone is a nightmare. Their website doesn't help, and paperwork received from them provides only a mailing address.

Their systems and processes have created multiple problems for me, and they do not help to resolve them. But I don't have the option to go elsewhere since WageWorks is who my (former) employer has chosen to administer benefits.

I have paid over $2000 to this company to continue my medical, dental, and vision from 9/28/17. I received my first bill for this in November 2017. When I went to my dentist in February I was told I had no dental insurance and had to pay full price. Sure enough I went to my insurance web site and it said no coverage since 9/28/17. I had already submitted payments for April then received a letter from Wage Works that they would be returning all monies. No check has ever been received.

I went to the doctor and used my Conexis card, which was processed, and now they want proof of medical necessity. They also rejected my purchase of Zyrtec and Benadryl because I couldn't show medical necessity. My goodness, why else would I be going to the doctor or purchasing these products if they weren't a medical necessity. If the "code" for the doctor was not acceptable then why did they process the transaction. I understand there is a long list somewhere of what is covered and what is not, but to have that list on hand every time you want to make a purchase is unacceptable. Wageworks is suppose used for MY r medical expenses to pay for doctors appointments and medication. If I don't provide proof, then they expect a reimbursement. This is the biggest medical scam around.

IN AUGUST 2017 WE PAID 18 MONTHS IN ADVANCE BY CHECK TO WAGEWORKS TO COVER AETNA DENTAL COBRA INSURANCE.
In Feb 2018 the coverage was no longer valid for our dentist. We called Wageworks and received the run around. Finally they said we would be covered in 72 hours after our employer got a hold of them. Apparently Wageworks keeps the payments and hopes no one utilizes the insurance.

They are refusing receipts of the same exact type that I have been submitting for years, claiming that the IRS won't accept them. My Husband has both a BS in Business and an MBA, he also owns a business, and he told me there is nothing wrong with them, they contain the needed info. This is MY money that they are trying to keep dang it!! Angel was of no help and obviously was not a subject matter expert, she stated she was a supervisor but I find that hard to believe. I went through similar problems last year, the receipts are from my provider and it's what they give all of their patients, and oh, the hospital I got them from is also my employer WHO CONTRACTED these incompetent boobs!! I plan on taking it up with HR, as are many of my fellow workers!!

My dentist just informed me that Metlife says my coverage was cancelled. I am on COBRA administered by WageWorks and fully paid up (they literally took my monthly payment yesterday). So I called MetLife and they confirmed that WageWorks had cancelled my coverage. So I called WageWorks and they claimed they did not cancel. Now I am on the phone with MetLife again and they are calling WageWorks. There's nothing quite so stressful as having a few thousand dollars worth of dental work and then being informed that you are not covered because of incompetence at WageWorks.

If there are any lawyers reading, I would be happy to sign up for a class action suit against this disgusting company.

I retired on 10/31/17. The wageworks website, as of today, shows a balance available in my FSA of approx. $250 that is available for claims thru 03/31/18. They have cut me out of phone support and I've mailed two claim requests for the full amount. Wageworks is not responding nor paying. This should be a Federal crime as it is Federal law.