I have a claim filed on 10/26, they "printed a check" on 10/30, today is 12/1, and I still don't have my money that I requested. this company has the WORST customer service I have ever experienced. every time I call them, I get told, "oh, sorry, that last representative lied to you, here is what is happening..." Every time I call they lie to me??? This is ridiculous! I asked for this money 6 weeks ago, and I STILL don't have it!!?? I have filed a complaint with the BBB, but I feel lost, and like they will never actually give me the money that I PUT IN THE ACCOUNT ANYWAY!! it's my money, why can I not have it!? I am so sick of this company and their excuses, I MAY get a lawyer.

I'm another example of WageWorks keeping my money. I had a commuter account with my former employer. I made a claim to reimburse myself for parking expenses before I left employment based on the recommendation of my HR representative. The claim was denied. Customer service told me to re-submit the claim, which I did and which was denied as it was for the following month and I was no longer employed by that company at that time. Each agent and supervisor I spoke with had a different explanation of the rules but the answer I"m forced to live with is that I had to somehow have a crystal ball to know how much I was going to spend on parking the following month and submit it well in advance of incurring the expense. For something that's driven by IRS rules and regulations, this seems like an asinine way to "pay me back" for parking expenses! Documentation from my former employer states "If you have any Pay Me Back elections that have not yet been reimbursed, you have up to 180 days from the last day of the benefit month to submit your request for reimbursement", which seems reasonable to me. Apparently WageWorks doesn't agree and is forcing me to forfeit the money in my account which is two months of parking costs.

wage works wants a repayment of 112.00 for a bill i recieved in march 2015 and payed by phone on 3-15. Wage works says because the procedure took place in 11-14 I could not pay by phone with card for 2015 and I needed to pay back own money. When I called wage works I asked the girl on the phone what my balance was on card she told me, then I said how much was rolled over from 2014 and she replied, you must use 2015 funds first and when that is gone then the remaing balance from 2014 would kick in, this made no sence to me at all and I guess I'am right because now wage work denies telling me that and is still denies payment of bill even though their employee gave me bad information why are they not held accountable

Deceitful

I was very disappointed working with this company. Let's start with the big one. They don't notify you if you have a balance at the end of the year. I had a healthcare provider refund my FSA and didn't know about it. WageWorks was more than happy to keep my money and not notify me. They will notify you of everything else. I'm sorry, but that is suspect behavior. Beyond that, working with their customer support is really bad. They usually can't answer questions and if you try to get a supervisor on the phone they won't easily do that. Even at the supervisor level getting an answer is tough. They are really good at giving you the run around. State insurance agencies should be taking a look at their deceitful practices.

I accidentally enrolled in wage work dependent care, so I called them and let them know I made a mistake(which they said they had no record of).I thought the matter was corrected. At the end of December I got a letter from Dependent Care saying I had a balance of $2,700.00. So I called Wage Work and explained to them that I thought the matter was corrected and I had no dependent children of spouse and that I called earlier in the year to have this corrected. They told me I would have to write a letter of appeal and they would get an answer when my appeal was up for review. Well just like I suspected it was denied and I was told that no monies could be refunded to me. I was also instructed to submit any claims I had for reimbursement though the proper channels. I have no claims to submit because I have no dependent person to claim them on. Also, I had to include the full amount withheld from wage work as income on my taxes because there was no service I used to claim any of the money. I ask is there any other avenue I can take to get reimbursement for my money. I don't have money to give away and surely there has to exception to the rules or special circumstance when a mistake is made.

When I went on line to pay some claims on the Wageworks website, the address of ER doctor I needed to pay wasn't listed so I sent it to an address on the statement which ended up being the wrong one but still a valid address for Sharp Healthcare hospital billing. Wageworks sent me copies of the "cancelled checks" but signature of "who" cashed these checks was illegible. The ER doctor's billing agency is sending me bills stating that they haven't been paid, so SOMEONE cashed these checks and I can't figure out who. I sent copies of checks with signature to Sharp Healthcare where these payments were originally remitted and they said that "no one there cashed them". Wageworks customer service has been worthless. They said they couldn't help me because they're a call center and they don't do that there. Within the last 2 months, I've called and spoke to two or three different people including a supervisor who said they can put a request in to have a different dept follow up, but NO ONE ever calls back or emails me. I even went down to the bank which handles their account and they were helpful. Even though the checks were written on my byhalf to pay my provider, it's not my account so they can't give me any info on who cashed these checks, they said it'd be no problem to tell Wageworks any and all info regarding them. They provided me with a contact name and phone number for a treasury relationship manager of commercial accts who personally handles their account. I passed this info on to Wageworks and 8 days later, STILL NOTHING! Just one phone call can resolve this issue! I'm still getting bills from ER doctor's billing agency stating my account is delinquent. I've spent countless hours on phone going in circles between WW,hospital, and billing agency and each one suggesting I call someone else. This is RIDICULOUS.

They are terrible to contact in person. You can't talk to a person and if you do, they don't do anything. This isn't fair. I want to complain about a claim person who processed a large incorrectly on July 3, 2014 and they will not give me the name of the person. They do not have the capabilities to pull up our claim so that we can discuss one or two items on it. Don't you wish you could run a business like this and be exempt from complaints and everything else? I want to know how to turn them in or where to complain to a CEO at?

We turned in $1,098.00 medical bills to be reimbursed from a Wageworks account. We received two checks one for 98.00 and another for 341.00; we wonder where is the other 700.00? We need this money. They wrote on their anal printout of claim that we didn't turn in receipts and for one, they said we turned in a receipt for index cards. Let's see we had 90 pages of receipts like original medical receipts, EOB's, proof of mileage like a Rand McNally printout of the mileage, we had a current script for each and every OTC. Our over the counters were highlighted in yellow. For example a receipt from Walmart for melatonin, antidiarrheal, etc. obviously would have other items on it like index cards, milk, etc. Of course, we didn't ask to be reimbursed for index cards, milk, etc. just the melatonin or antidiarrheal -whatever we have a script for. Are they really that stupid? I wonder if a robot is doing their work instead of a real person? They are ridiculous about their denials and it happens to be our money to begin that we are asking to get back, right? We even threatened to turn them into the IRS. Any suggestions? Last year we only turned in one big claim for over $1,000 and got any and all back and that wiped out our account. We wonder is Wageworks out of money or having financial problems?

WageWorks is supposed to make it easier for you to get your commuter train pass every month and for less money since you get it taken out of your paycheck pretax dollar. But since they process the pass for the following month on the 10th of every month, if you are not going to need next month's pass- they don't give you much time to really figure that out. GOD FORBID you return a monthly pass to get a refund they will not give it to you. I called and was told that if I returned my monthly pass that I would be sent a check for the money that I paid out of pocket (which for a 208 train pass it turned out to be 83 dollars I paid out of pocket). I was told I would get that money in my own pocket by two people - only to now find out today that the company does not give you any money back and all they do is give you a credit on your account (for me 208) for a future pass. ONLY PROBLEM IS - WAGEWORKS - IS THAT I NO LONGER NEED TO COMMUTE SO I NO LONGER NEED ANY CREDIT! ... don't see how they can't understand the concept..i paid for the train pass they send it to me - i send the pass back I SHOULD PROBABLY GET MY MONEY BACK. i guess the concept is too difficult for them to understand. They are morons and scam artists in my mind. I will never use the company ever again in my life and i do not recommend anyone else using them either. If i ever have to commute again - even if a company i work for uses WageWorks I will NOT be using them. I will find a different company that does the same thing but instead - have brains.

Dear WageWorks Participant,

Thank you for your communication dated March 9, 2012 concerning your account issues. Your feedback is very important, and on behalf of WageWorks, we sincerely apologize for your experience.

We recognize your level of dissatisfaction and would value the opportunity to resolve your account concerns. Please contact us at [email protected] for additional assistance.


Sincerely,
Executive Escalation Team