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DEPARTMENT OF LABOUR

South Africa

Consumer complaints and reviews about DEPARTMENT OF LABOUR

IMosala Send email
 
Aug 21, 2017

Dismissed Claim

Good day

I am Galeboe Isaac Mosala and working at department of justice and cd, the Claim of My late father was refused due to delay by the Employer to Complete all the necessary documents and submit them in time. My father worked for so may years in South African Express Airways in Bloemfontein. Apparently the documents were submitted after some time and that's the reason why the claim was refused. My mother does not even get the monthly salary like any wife that her husband has passed on. I will like to know what steps to follow if she wants to Re- submit the claim. this is really frustrating her as it was not her fault to submit the documents in time for processing but it was the Employers fault. Please treat this as a matter of urgency as she needs to know what steps to follow to re open the claim and claim again. hope I will be hearing from the relevant party soon in order to address the situation fairly.

Your speedy recovery in this matter will be highly appreciated.
matlhogonolo Send email
 
Aug 18, 2017

exploitation

I earn 2000 a month where I'm working and I'm working as a receptionist, am I being under payed or what?

regard:

North West
matlhogonolo Send email
 
Aug 18, 2017

not registered with the department of labour

I have been working for this company as a receptionist since 2nd of May 2017 until currently, how long should an employee wait to actually be registered?
ZAMA Send email
 
Aug 17, 2017

NON PAYMENT OF UIF

I applied for UIF benefits online (ufiling) since 09-05-2017 but I have not received any funds since then. I even went to the Somerset West office where they told me I have done everything correctly online. I'm really in need of the funds as I am currently unemployed. My case number is 10006630599 and my ID number is 8501016339086.

Please help.
Mpumy Send email
 
Aug 17, 2017

Non payment of maternity benefits

I applied for my maternity benefits on the 09th February 2017,after 35 working days there was still no response and when I called I was assisted by Jusleth who told me I'm registered under two companies on the same date of employment.She went on to further say they require a letter a letter from the company I denied working for which is Ester Lauder company whereas I'm employed by IChoices since from the 07th October 2015.

I did receive that required letter and faxed it through to fax that I was given by Jusleth.Since then when I call its either when I call I'm being told that the systems are offline.

I called in on the 05th July 2017 and spoke to George as he told me Jusleth was busy on another line.George assured me that they received the letter I faxed through and will forward the query to his supervisor as the case is long post dated and the supervisor will call me bfore COB that day,To my greatest surprise no one called and I called in again today and spoke to Jusleth who rudely told me that they are offline and that I should send their supervisor an email which I blatantly refused .

Do these people know what they are doing there or not,because I have debts to pay as I had no form of income .

Someone here is incompetent and I need to be assisted as soon as possible.

Regards
Sarah
073 300 2478
ZAMA Send email
 
Aug 16, 2017

STILL WAITING FOR UIF

I applied for UIF benefits online(ufiling) since 09 June 2017 but have not received any funds since then. I even went to the Somerset West office and they told me I've done everything correctly online but I'm still waiting.

My reference number is 10006630599 and my ID number is 8501016339086.

They now don't respond to my emails.
chossie Send email
 
Aug 16, 2017

UIF CLAIM REJECTED

I went to apply for my UIF to be paid out. After two months they said everything is in order and my claim is with the pay master. So last week when I phoned they said my UIF claim has been rejected cause I claimed UIF in 2013. Unbelievable, 4 years later and I have paid UIF but can not claim. How does this work? Can you only then claim from every 10th job you have and after every 20 Years?
petervand Send email
 
Aug 14, 2017

Workmens Compensation - No Response after 6 months

Our newly established business had to register with the Compensation Fund after acquiring a manufacturing business. On application an error was made on the application form. Our business is purely in manufacturing of items and we outsource the erection/installation of such items. After multiple phone calls, close to 100 emails back and forth, affidavits from the police, we are still yet to receive a response from the Compensation Fund. I have tracked down everyone in the company, none of which have been able to help. We are currently being charged more than 2 times what the company paid last year.

In order to delay the overpayment I applied for a monthly repayment method, AND GUESS WHAT, we had a response within a day. But when we are being ripped off it takes 6 months for anyone to respond.

Our business will now have to spend money on attorneys and legal advice in order to take the Compensation Fund on.
If anyone can assist I would appreciate this.

Regards
Peter
079 491 2859
Chan1904 Send email
 
Aug 14, 2017

Non payment uif

I have been on maternity leave from end of May and still I am waiting for my money to be paid!!
Everytime I phone they have lost another form and I have to resend and wait another 10 days.
This morning I was told they can not see my termination date and they have to resubmit. Once you start adking to many questions they conveniently cut you off and you have to phone back again.... another 15 - 20 min wait before answering!!!
Done with this useless service!!!!
Chan1904 Send email
 
Aug 14, 2017

Non payment

Hi have been on maternity leave from the end of May and still trying to get my money from uif!!!!
Everytime I phone they have lost some form and I need to resubmit! This morning I was told they can not see my termination date so they will have to resubmit!! I have had it with this useless service.
sepkinsc Send email
 
Aug 10, 2017

no answering of telephone

Good Day, I am trying to make contact in the Atlantis office with no avail. The phone is just ringing. I have made several attempts on both numbers with no avail.
[email protected] Send email
 
Aug 8, 2017

Uif

Ref No:10006627197
Application made in June and was told to return after 35 days returned on the 13 July stood on the que for 6 hours to be told its not yet approved and I shall return on the 31 July I do that again to be told to return on the 15 Aug. What nonsense is that, for monies that were deducted from me every month and now I'm being told otherwise. What systems is the department of labour using that it will take 3 months for my uif to be paid? We are spending monies going to these labour centres a and waste our time on those ridiculously long ques.
[email protected] Send email
 
Aug 8, 2017

No uif

10006627197 uif claim number since June 2017
Ally Send email
 
Aug 1, 2017

Unemployed funds M.Plain

Good day, I am disgusted at the level of service received by the department yesterday in Mitchell's Plain. I arrived there at 9am and left there pass 3..onli 2 check if my claim was approved! Which it wasn't!! I'm not upser about the wait coz I know these places gets packed and patience is all that is needed however, I am upset about the fact that my long wait was due 2 certain staff not doing wot they shud b doing!!! They chat!!! They make as if u not there!!! I mean, 2 wait if ur claim has been approved 4 6 hours, onli 2 b turned down???? Hell no!!!!!! The guy that had 2 do this is Peter. The security guard sits in his office 4 almost an hour, jst chatting!!!! While everybody is waiting!!! I eventually had 2 make scene and ask the security guard 2 please leave Peter in order 4 him 2 complete hia work!!! I advised Peter that if he wants 2 keep me there whole day, then I suggest the department employs me becoz paying me 4 my time will be much better than jst waisting it!!! I need 2 b back there the 11th August!! Really???? All this money waisted when u applying 4 it due 1 the fact that u dnt have an income??!!!! This is rediculous!!! I'm being asked 2 leave because my rent is overdue!!! I have a family!!! Really?????!!! This is not ryt!!!! Its our own money!!!! Why are we being sent up and down, from pillar 2 post 2 get our funds available 2 us!!! Peter kept on advising its not them, its head office ( Cape Town )..they not doing their work! Is that really our problem??? Come on man!!! Please get in contact with me on 0787684000..or email me on [email protected] ur response.. Thanx in advance!
Elizanne
Thabo nkuna Send email
 
Jul 31, 2017

Uif claim

Good day my name is thabo nkuna since last year early December I submitted my uif claim forms and its now almost the enf of july and I still haven't heard anything from the department, when I call they tell me my application has been moved up to provincial. .I am confused as to how long must one wait before any help is offered?
amagoqoza Send email
 
Jul 25, 2017

Maternity

I applied for my maternity UIF benefit May 05 2017. After waiting 8 weeks when I called I was told that they were not able to locate my file. Having gone up and down I was advised t re submit my claim which was done at Provisional Offices in Cape Town. After a dreading 3 weeks wait I called and finally received my first payment (well so I thought). I made a phone call a few days ago wanting to find out about my second payment and I was told no there wont be any more I payments with no explanation. I have been working for over 4 years with my company and bare in mind this was the first time I have ever claimed for UIF maternity for that matter.

No one is helpful at their offices and they are stealing from us. there is no way that I was only entitled to 1 payments where does the rest of my money go. Under what grounds is this so. Please help my email address is [email protected] Thank you
amagoqoza Send email
 
Jul 25, 2017

UIF martnity payment

I applied for my maternity UIF benefit May 05 2017. After waiting 8 weeks when I called I was told that they were not able to locate my file. Having gone up and down I was advised t re submit my claim which was done at Provisional Offices in Cape Town. After a dreading 3 weeks wait I called and finally received my first payment (well so I thought). I made a phone call a few days ago wanting to find out about my second payment and I was told no there wont be any more I payments with no explanation. I have been working for over 4 years with my company and bare in mind this was the first time I have ever claimed for UIF maternity for that matter.

No one is helpful at their offices and they are stealing from us. there is no way that I was only entitled to 1 payments where does the rest of my money go. Under what grounds is this so. Please help my email address is [email protected] Thank you
jeffreymaake Send email
 
Jul 24, 2017

uif not being paid after given period

I am hereby complaining about my uif which hasn't being paid, since having applied in April I have been given different dates, I have no income to survive and how long does one has to wait in order for his uif to be paid cause one needs to survive, please help , my e-mail address is [email protected] and my contact detail are 0761634557.ID NO : 870928 5853 089
thank you.

yours sincerely
Jeffrey maake
KobusRAI Send email
 
Jul 24, 2017

WCA dispute

I had an issue with incorrect assessment and went to see CT office. Had fairly good treatment and the "superintendence' referred me to the Compensation Commissioner in Pretoria - I had to do e-mail!

I did so on 26 June but NO response!
I have since then send 3 requests for feedback but with no luck! I have send it to the address supplied by CT but has added other known addresses to see if I can get action!
Main address: [email protected]
I have added: [email protected], [email protected],
BUT NOTHING!

I then decided to phone and I have tried from 08h30 to now (10h30) - 5 times until ringing stops and I have even phoned the National Dept on 012 309-4000 but NOOOOOO answer! It is as if these departments do not function at all??
I have doubt if this complaint will have any effect but it makes me feel better!
Kobus 0982-653-3445
denver.sylvester Send email
 
Jul 21, 2017

UIF CLAIM REJECTED

Hi there I received today a text message that said my UIF CLAIM HAS BEEN REJECTED.

The message reads as follow.

Dear Mr..... UIF Claim rejected. Notice of Appeal can be submitted at a Labour Centre. Enquiries contact local Labour Centre . Case No : 100...

What do I do now?

Please assist.
cmanuel Send email
 
Jul 19, 2017

UIF PAYMENT NOT PAID AFTER GIVEN TIME

My husband, T. Manuel, went on early retirement at the end of March 2017. Early in April he started with te UIF process but he coul only submit his forms after he was send backwards and forward because there were a problem everytime. We have to travel to our nearest Labour Office which is a lot of money out of our pocket. The Labour Officials come once or twice a month to Touws River and we are glad for the fact that we could save money for petrol. He signed and the Labour Official from Worcester told him that it will take about 10 days for the money to be in the banking account. 10 Days has come and 10 days has go and nothing happened. He has to travel all the way to Worcester to find out what the delay was. That was in May 2017 and while he was there they let him sign for his next payment, while the 1st payment was not in his banking account yet. We cannot contact the Worcester Labour Department because their telephones doesn't work. It's pathetic that a big and very important, like THE LABOUR DEPARTMENT, is not contactable, when people experience critical situations, when they need answers and suffers lack of information. We experience that the Officials that visit small townships, like Touws River,they tell us anything, even if its not true, just for us to shut up and be quiet. In a democratic land like South Africa we have the right to every single piece of information and that we must be helped in a respectable and decent manner.He signed the 14th June and they told him after 10 days which should be on the 28th June. On 11th July he make an enquiry and they let him signed for the 5th time. The Official from Worcester assure him the money should be in his account the latest by Saturday 15 July 2015. Today its the 19 July 2015 no money have been paid in which means theres no money in the bank. I just want to make a statement and tell the Labour Officials that we are all human beings creates by the same God, so let us treat each other with respect and dignity because we as the community assume that you are the competent people that are in a position to help the people out there.
[email protected] Number 0829542165
M Wilford Send email
 
Jul 19, 2017

UIF payouts

I am registered for Ufiling, which is meant to be efficient and takes the pressure off the busy walk-in centres. At first, things moved smoothly, I registered, submitted continuation of benefits when required to do so & received two payments.Now payments have ceased, even though I was informed via sms that my claim had been received & I could expect the next payment within 7-10 days.

I called the centre on the '10th day' & the 'consultant' said he would escalate the matter to his supervisor.

Nothing happened. And when I asked to be transferred to the Call centre survey,my call was dropped. Surprise surprise!

I called again & another 'consultant' said he would email the paymaster. I asked about the previous consultant's action & it appeared that the matter was not referred to anyone.

Are the staff members playing a kind of Russian Roulette with callers? Some get assistance, others don't depending on how that staff member feels on the day?

Solution - each call centre person has a log; calls are logged, and followed up by the supervisor. But service needs to be enhanced & poorly performing staff retrained or dismissed.
Lufuno matshidze Send email
 
Jul 12, 2017

Ui19

Hi
My employer doesnt want to give ui19 form and payment schedule.now he is nolonger answering my calls.i really need to claim my money since im unemployed after contract ended
Michellemolefe1989 Send email
 
Jul 11, 2017

Martenity

I applied for maternity benefit since from march till now haven't got paid they lady keep tell me that she can't see what the problem is she will call and after two weeks without a call when I go back she tell me the samething even now am still waiting for her call
ZaruAnthony Send email
 
Jul 5, 2017

UNEMPLOYMENT INSURANCE FUND/UFILING

I am on maternity leave for 2 months now and have 2 months to go. Submitted my maternity claim via Ufiling.which is supposed to be more sufficient and accurate.. i gave been contacting the offices and none of the rude uneducated agents working for tge call centre are able to assist. Each and everyone of them have a different story and when they cant answer your questions they become rude and arrogant or put the phone down in your face. So pathetic.and its not like its their money and you are borrow ??? Its your own and gets deducted from my salary...
i find them incompetent.rude.arrogant
I believe the people unemployed, can do a much better job should they be in the position of those working for the UIF OFFICES
PATHETICLY INCOMPETENT

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