I went to your location in Lincoln Nebraska. Right off the bat I knew that they were asking way too much money to get my teeth done. I am one takes very good care of my teeth and at the time I did not have dental insurance. So I was stuck going to them because I had a abscess tooth at the time that needed to be fixed. So they fixed it and then came up with $7,000 other work that they thought they needed to have done. I had to ask my daughter to help me get a Care Credit Card. Thinking that maybe I did have more work that needs to be done. Since then I am still paying on their Care Credit and we have closed the account so I can pay for it. I recently went to a dentist cuz I have my own dental insurance now. I go in for regular cleanings. I've gotten all the work done that they did but still having problems with my teeth I have a bridge that they did that does not stay in. I am constantly having to go back to my dentist to get it re cemented. And recently I had a one of the root canals they did the tooth fell out with the cap. And now I have no tooth. I called the dentist office and called another three or four times just to get an answer. I had to call back again to finally get the answer and they said they were going to reimburse me $350. Thinking okay that's great but they're putting it on my Care Credit that I can't use. My whole point is I want to fix the tooth that they damaged. So I needed that 350 to go to my dentist not to the Care Credit that I can't even use anymore. I would think there would be a way to get around that for the damage they have done to my teeth. All I am asking is for you to pay my dentist just $300 that's it and I will leave it alone if not I'm going to further this

Dentures are horrible. As pen dental in Blasdell NY does not care. My dentures are way too big. They refuse to help me. They tell me use fixodent.

I had gone in to have my front tooth that was a crown put back on in the process I ended up making me a plate that did not fit right also broke the second day I got it and they never fixed it and told me they would give me a refund if I brought the plate back in and gave it back therefore I don't have a front shoes they broke my crown they took the tooth out that was under the crown and I have no tooth now in the front I need to have a plate done with one tooth in it in the front I would like to have them do a wash make the one choose in a plate or Bridge and take a plate back that broke and that does not fit me right

I had a really bad experience. The easiest thing to discuss is how filthy both offices are even in the exam rooms. My next area of concern is that it has been 3 months since my extractions and my dentures do not fit correctly and they buck out. I went three times to have them adjusted. I found most of the staff grossly unprofessional. I think they misrepresent the cost of things. I was told there was an over estimation on some of my extractions and it would be refunded. Instead of refunding/adjusting that part
of the bill. The person requested a refund on other services as well. So, it initially looked like they reduced my bill only for me to receive a even bigger bill later. I was also told that the cleaning of my lower teeth was included in my plan and than found out it wasn't so I have to pay for it even though I asked two different people if it was part of what was already in plan. Both people said, yes.
I think this place is a nightmare and would never recommend anyone to go there.

I started by visiting this office and trying to get a recommendation as whether I needed to get my upper teeth pulled or if I needed to get them cleaned. I was told that there was very little gum left and that it would be better to pull them. Since I had very few teeth on the bottom, I asked about them also. I was told it would be better to get a partial for the bottom. I agreed and when I was talking to office manager about my teeth, she immediately wrote a contract for immediate dentures and partial without giving me any other option. That was June 2020 I was scheduled for the extractions the following month. After I had my teeth pulled {July 2020} I was given immediate dentures. The dentures were not what I expected, They were ill fitting, the front teeth hit in middle of my lower lip. several pieces of bone were left in my gums. the first time I went back they gave me medication to help the swelling. After trying to use the immediate dentures for almost 2 months i went back again this te they removed a bone portion and sewed my cheek to my gums. After the meds wore off and I realize what they had done I called the office and told them they scheduled an appointment for a week later. the dentist said it would be better to leave the stiches in and let them dissolve. After having the immediate denture relined. I told them the dentures were unusable, they were ill fitting and hurt my mouth when used. I put up with this because the said the permanent dentures would be much better. I finally got the dentures in June 2021. The front teeth still hit in middle of my lower lip making it almost impossible to bite correctly. I still don't have my lower partial. they did a scan but something went wrong and they need to rescan my lower jaw. When I went into the office expecting toi get my partial. I was informed about the rescan. At this point I was in a foul mood and when the technician started getting snooty, I lost it and left, but before departing I tried to talk to the office manager, busy, I tried to talk to the dentist, in procedure. I went to the front desk and told the receptionist I wanted to talk to the regional manager. She of course could not give me a phone number to call. She took my information and I was told I would receive a callback. I'm still waiting for this callback. At this point, today I received a bill in the mail for the partial that of course I have not received. I'm wearing upper dentures that I can not bite properly with. I would really like to just get my money back and go to a dentist that is trustworthy.

Had teeth pulled & dentures put in.From day one i have had problems.Aspen solution....Fixodent,The dentures do not fit,flop around in mouth.Check the records i have had a least 25 to 30 visits for adjustments.what a joke same old story.Fixodent or the best was learn to chew with your front teeth.....I am not a Beaver....I will be calling better business buearu to report u.worst part i make payment on these worthless dentures monthly,You have no problem taking my money.but dont help.finally went and had a great set a dentures make that fit perfect,and i do not have to chew like a beaver,Sure i will never hear from aspen dental.but i will never give you a good review every///////////////////

Set up to have my teeth fixed but within 24 hours I changed my mind so no work was done now I owe around 7500 dollars do I have to pay this bill thank you

246 February 2021

To Whom It May Concern:

In November/early December 2020, I first visited Aspen Dental Group on South Glenstone in Springfield, MO. At the time, I was having pain associated with several teeth. Consequently, it was proposed in my “PLAN” put forth that four (4) teeth needed extraction, and then a temporary partial denture would be made. This procedure was completed with no problems; my gums healed, and I tried to get used to the temporary denture (and a $1,200 debit from my bank account).
In January 2021, I phoned the Aspen office to make a follow-up appointment to have a permanent denture made, plus a front tooth chip repaired, making very clear to the receptionist what I was making the appointment for on February 23, 2021. I even spoke to the receptionist on February 22 to confirm the 2:30 appointment on the 23rd. However, my complaint is not the incompetency of the clerical staff at Aspen Dental. It is about the total lack of professionalism of the dentist charged with my care. I am still in shock over what happened. My treatment (or lack thereof) was unfathomable, unprofessional, and cannot be overlooked. In fact, I have not ruled out seeking an attorney’s advice to analyze further direction.
Here are the facts:
• I arrived for my latest scheduled appointment on 02/23/21 @ 2:30 PM.
• After being called in from waiting in my vehicle (15 minutes later), I was escorted to an exam room by a young male dental Tech. He took an Xray of my chipped front tooth.
• The dentist came in, then out, then in, then out…crazy. The last time he came in the exchange was loud, difficult to understand, arrogant in tone, rough in demeanor, violent and verbally abusive. It was terrifying, quite frankly. In addition, he (dentist) touched my arm two different times (medium-touch/punch), took off his mask, and became obviously very frustrated, yelling at me, within an arm’s reach, unmasked. I must classify his actions as ‘getting in my face’. At that time, I just began looking for the exit, afraid, but mostly angry.
• Ultimately, the underlying problem seemed to be that he (dentist) did not have time to do both procedures and when I questioned that and pushed back was when the aggression began.

As a 63-year-old retired real estate broker having worked with the public for 35+ years, (and grandmother of 3), I know a professional when I see one. This ‘dentist’ should not be allowed to practice in the State of Missouri, or anywhere in the United States, in my opinion. I have registered a complaint to the BBB of Southwest Missouri about this incident, as well as to the State of Missouri Professional Licensing Department.

As a professional, registered real estate broker in the State of Missouri, I am held to high standards; it is reasonable to expect what others who hold professional licenses practice and be held to these same standards. It is simply unacceptable the treatment I eperienced on 02/23/2021 at the hands of whomever the dentist in charge is at that facility. As a side note, no name badge was displayed. I can only speculate, judging by my limited ability to understand a yelling, spitting, angry person, that this individual could be the proprietor of this dental office, and that possibility is frightening.

Sincerely,

Janice Colclazier
[email protected]

I received my new dentures Sept.30,2020. I called for some adjustments. Could not get an appointment for 4 weeks Oct. 20. I had to suffer with a sore mouth this long. The girl who waited on me was not nice. She was taking care of me and then said she would be back. About 10 min. I got up to see where she was. No one new. I was annoyed and left. Saw her peek her head out of a room. I should have de another appointment I was told later. I called and got another appointment for another 4 weeks and told them I did not want to see the same girl. Nov. 17th I went for my appointment at 1PM. I arrived at 12.50. There was only 1 person there. A few more people came. A man came late and they took him right away. Meanwhile I sat there while they took everyone but me. I asked what is happening I had an appointment for 1pm. She said I would go in soon. A girl finally took me after 1:30. She was helping me when the girl I asked not to see came in and took over. I was already upset for the wait then she showed up. I asked where the other girl was. She said talking to Dr. I think she did this to annoy me. She adjusted and came back. She went again and I sat there. I got up and asked where she was. She did come then. I said I was leaving to see how my dentures felt. I did make another appointment for Dec.8th 3 more weeks. I saw a sign about if not satisfied I could get my money back. I am a 77 year old lady in fair health and don't deserve to be treated like this. Thank you Barbara Rice 190 Valleybrook Drive, Lancaster,Pa. 17601 717-203-9896

I went to aspen dental in july of 2018.I paid almost 18000.00.Ive been in pain now almost 2 years,Ive had a bone chip surface which was very painful.Ive had 2 post fall out. One just a month ago.I now only have 2 post in the top when I paid for 4.

I had my top dentures break in half. I went to Aspen Dental because it is a lot closer to home than my previous dentist. I found everyone to be really nice. I explained that I did need new dentures in the near future and was given quotes. I paid 168.00 to have the repair done which seemed to be done nicely until it broke in the same place less than 24 hours. It was on a Saturday of course so I had to wait until Monday. I asked to speak in private because there were people in the waiting room and I did not want to make a complaint in front of them. I explained and was told that there was no guarantee since the original dentures were not from Aspen. I was not told that earlier. This repair lasted LESS THAN 24 HOURS. I also think that for someone who wants new dentures that Aspen would try to help in this situation because it seems to me that maybe they do not do a good job. Why would I purchase dentures now when their repair did not last. Should not matter where the original came from. Denture repair is denture repair. I live on social security and 168.00 is a lot but do not mind paying if the job would have been done well. Needless to say you lost a client over a small repair that should have been corrected. N Richardson, Savannah, GA

I have been going to Aspen Dental for a little over two years.I do not have Dental insurance, so I pay them before they work on me.I did this on 4/24/2019.They charge my credit card 257.00$.A few weeks later I get a bill for 260.00$ for some reason.I took my receipt in and they confirmed I should not have received a bill and they would take care of it,but two months later it still shows on my account that I owe they 260$.I have contacted five times and they still have not removed it off my record.Could not find phone number for main office.they can not fix this locally.Anyone have the phone # for main office? I would appreciate it Rich

Aspen Dental of Canandaigua New York has the most inappropriate/uneducated/not trained for customer service as telephone receptionist I have HAD to talk to. This is one of the main reasons I will never return to Aspen Dental in Canandaigua NY
I just called today 6-18-2019 at 3 pm to question why Aspen Dental is keeping my money/credit from my Insurance Company of $181.00 and not crediting it into my bank card which is the same card I used to pay my bill. The girl on the phone told me in a very rude voice that she has over 150 patients a week she has to handle and has NO TIME to contact me or anyone else to verify a CREDIT from MY insurance company. Aspen Dental waits to hold any credits from any insurance company until they hear from the patient by a phone call!!
To me this could result in monies kept in Aspen accounts they can use for their discretionary budget and possible never return any credit to a patient who does not use a computer or does not read marketing mail from Aspen Dental.

I CALLED FOR A CUSTOMER's explanation and a ear full of RUDENESS being told I could keep talking or listen to her!!!

CA Williams Clifton Springs NY

Was quoted a treatment plan for $9800 for my wife and I to obtain dentures. Now after 6 months, $10340 later, I show up to have my permanent dentures made, I was told it would be $950 more. Needless to say I walked out, neither of us have permanent dentures, and they will undoubtedly try to charge my wife more when her final appointment is due.

went to get 2 teeth pulled and your dentents said he had to pull all my teeth ,, well guess what I found out after he pulled my teeth that they didnt need to be pulled ,, so ### u and im not paying u guys shit ,,

Worse experience I had ever with a dentist went to have a tooth pulled and they did that but they also cracked one of my front tooth and they never offered to fix the problem and now they have a whole new staff would not trust any aspen dental they will just mess your teeth of smile up

This place is a total Scam. Very unprofessional dentists and the Office Manager is incompetent to say the least. She is rude, irate and has no customer service skills whatsoever. After making an 11am appointment to have my front tooth bonded I got there early at 10:40 am, signed in and waited till 12:15 to be called, they did x-rays and sat me in a dental chair and I waited till 1pm to be seen at which time I was told I needed to talk to the finance department before they move forward. He leaves and 20 minutes later the Hygenist comes in and tells me I need a cleaning first. I said fine. The the Finance department comes in and tells me it will be $400.00 for the cleaning.and I said what? She said very abruptly well you can't have the bonding done unless you have the cleaning so you either have to pay for it or you have to sign a payment contract. I refused the cleaning and . stated I came for the bonding. They said NO they would not do the bonding unless I paid for the cleaning. I got very anxious and stressed and asked for the manager, a heavy set woman comes in with a nasty attitude and basically looks at me and says you need to lower your voice. I said lower my voice, I am not yelling I am upset because your office is trying to take advantage of me, talking about everything from braces to $400.00 cleanings to telling me the dentist will not see me unless I pay for the cleaning. The office manager who should not in any way be dealing with your patients or any type of customer relations is very ill-trained and basically blew me off by saying well Miss if you don't pay for the cleaning your not getting the bonding. She without doubt needs to be replaced. i told her and the dentist and the Hygenoist that they have not heard the last of me and now will do everything in my power to contact everyone necessary to make sure this does not happen again to anyone else. once I returned home and after reading hundreds of reviews most of which were complaints from overcharging to doing unnecessary work, to poor customer service I am contacting the corporate office, the Better Business Bureau, ther news channel and any other site I could possibly add a negative complaint. I basically took time away from my Christmas holiday and my family to have my front tooth bonded because it chipped and literally spent three and half hours in the Stroudsburg office for nothing. Beware of Aspen Dental they are a complete farce, they are unprofessional, they are incompetent and they have no customer service skills. Your company should be ashamed of yourselves taking advantage of people the way you do. I am contacting the American Dental Association immediately.

My wife and I both needed work that after X-rays and consultations were quoted at $4000.00. When I asked about our balance I was told we had over $200.00 in credit because the insurance company had paid more than they originally had stated. When my wife's work was completed she was told we owed an additional $500.00 and the only explanation she was given was "some one messed up". While I waiting during one of my appointments, I witnessed the same situation with two other patients. Additional charges when the patient believed they were all paid up. No concrete reason other than a mistake was made. My job revolves around making and writing estimates for repair work. I work for a reputable company hat sticks to their quoted prices and many times bite the bucket when they run over. I question their honesty, professionalism and the quality of the work they preform. I am very unhappy and will never return.

Nightmare experience with an absessed tooth. Went in after two days on antibiotic and the tooth was still infected. I wanted this tooth out asap because I was afraid of complications from the infection. I was switched to another antibiotic. They got me in asap to get the tooth extracted but I tried to do it with just novacaine. Absolutely could not do it after at least 7 full shots of novacaine which felt like a a fiery inferno going into the spot where my tooth was infected. We had to stop the proceedure becuase I almost went through the roof when the dentist started to wiggle the tooth loose. They could not set me up there with a dentist who could do sedation oral surgery for over a week. Nor enough staff for emergencies and people with infections and sky high pain from these infections. Dont get me wrong, these people did the best they could but the kicker was, I was in more excruciating pain then when I walked in and ibuprophren alone was not going to put a dent in this pain and inflammation They said they could not prescribe me even 1 pain pill because I had not ACTUALLY HAD A PROCEEDURE Can you believe that folks. I am standing there crying and swollen and obviously in Intense pain.. I swelled up like a balloon on the side of my face where all these injections were place and I think I had a hematoma from the needle puncturing a vein. It got so bad the next day, that the swelling and fluid form the novacaine came straight down the left side of my neck and I was having problems swallowing. I went to the ER and they admitted me and did a cat scan.I had extensive tissue damage and swelling from too much novacaine. They loaded me with antibiotics and steroids Two days later I am still massively swollen. This has been one massive ordeal. They did their best, but the I cant give you any pain medicine for this was ABSOLUTELY nuts.

Okay I paid Amsterdam NY Aspen Dental 4,000.00 and change for extractions and Dentures. I got my temporary dentures and then my son was involved in a MVA and I had to come to NH to help him recover. I am now living in NH. I called the Amherst, NH Aspen Dental to see if they could fit me with my permanent dentures, and they want to charge me a 125.00 fee to go there. I bought a package deal. I live on a fixed income and cannot afford the 125.00. They should not be able to charge me for something I already paid for.

My treatment began all the way back in late April early May 2018. I paid in excess of 1100.00 for dental care in the Dedham Mass 02026 office. I paid this because one of the clerical people in the office told me they checked ( I don't know why, I was not a first time patient) and that i did not have my dental coverage anymore. So I paid everything out of pocket. Then on 5/31 I begin to get notices from my DENTAL insurance provider that check were being cut to Aspen dental. Total amount paid almost 1300.00 I then got my teeth cleaned and was told I owed nothing. In early July 2018 I called the office manger and told her I wanted all my money refunded to my bank account. She said she would refund 240.00 immediately, but that 1200.00 was sitting in 3 pending solutions and she could not refund. I have never received the 240.00 refund and i want all the rest of the money refunded to my account. You have been double paid for all these services. Added to that, I went home on day 1 and, because your office said I no longer had dental insurance, I paid an additional 275.00 to buy an Aetna dental savings plan to help defray some of the cost. I cannot afford to lose in excess of 1100.00 for any reason, and you have no right to getting a double payment. My next stop on this issue will be London Agency, Providence R.I. (they manage my insurance) and the Massachusetts Attorney General office Margaret A. McGlone patient/account #6904583-0 [email protected]

I feel I was taken advantage . They financed me for 3000.00. Barely 4 months at my Part time job and with no prior work experience in 10 years. The Finance Manager did not discuss my vfinancial budget with my income. They mislead me in thinking I was getting permanent parcial. Had a deep cleaning done and over charged with their high pricing. After they received my 3000 they informed me that it would be an additional 1700.00. My temporary never really fitted my mouth very painful on my gums. Constantly had to go get repaired. They were not friendly towards me anymore I was always their last priority since they already received my 3000. I was corsed into accepting the loan offer. Knowing I am not a aggressive person. Talked me into a high amount loan that I cant afford. 3000.00 and I have nothing. Not a great smile like I thought I was getting. Been paying each month for nothing.

Good Morning Please take it from me stay the hell away from Aspen Dental. They just look for money. I fad a balance of $265.00 . Three month later I got a bill for 1,796.00 I said what the hell is this. Somebody don’t know what the hell they doing. Every time I went I made a payment. I have never seen nothing the insurance paid. This shit is a rip off. The thing about it that talk with you and tell what it will cost now 6 month later her come another price. Bull Shit

My future husband lost a tooth from his dentures. The dentist who made them 15 years earlier had passed so we looked on line for a local denture specialist. After searching he unfortunately picked Aspen Dental in Newark, Ohio. He went in and opted for the most expensive dentures ($3000.00). He didn't have to wait long and they seemed good, a few minor adjustments. A month later he was eating a normal meal (nothing crunchy) and one of the front teeth fell out. He was out of town at the time and he got an appointment two days after he was back in Ohio. About a month later he was again eating a normal meal and another (not the same one) fell out. Both times it was the whole tooth not a piece of one. Now irritated he went back and told them he was considering asking for a refund .They made another impression of his upper plate and told him to come back in an hour. They then gave him back the same plate with the tooth glued back in. Another month passed no problems. Again eating lunch and we heard a loud pop and I asked if another tooth feel out. NO the upper plate CRACKED. When he would bite down the crack would open and catch his gum in it. So another call to Aspen Dental and they made an appointment later that day and he informed them how unhappy he was and he hoped this was the last time he ever had to see them. He was taken back to be seen and the tech asked for his denture and she dropped it on the floor and it broke in half !!!!! Unbelievable! They again told him to come back in an hour. We went back and they gave him a new upper plate. (I believe it was already made from the impressions they had made earlier and didn't give to him. After looking at new plate it has a metal reinforcement on the roof of the denture. If he ever has to go back he will get his refund. Rest assured.

I had two crown procedure done at Aspen Dental and have experienced pain over the last 6 months. When I returned to discuss the pain that I had continue to have doctor sent me back to the doctor that performed my root canal. That doctor found nothing wrong with the root canal but replied that the crown needed adjusting. I returned and they said I either needed a new crown or extraction with a new partial. They wanted me to pay for this new procedure and never looked to see what the problem could be. I later went to a new dental facility and low and behold the doctor at this new dental facility found that my bite was off and the pressure that was put on the two teeth with the crown caused the pain. The doctor adjusted the bite and I now feel better but Aspen Dental should have caught this problem themselves. Stay away from aspen dental facility because all they do is milk you and then lie to you and do not have the decency to face you when you have questions. Very disappointed and would never step foot into another Aspen Dental office.