Pain, sores, poor fitting dentures, neglect, will not rectify issues or return calls. Refusal to address pain/bleeding sores/denture issues in a timely manner. Stating the soonest an appointment can be had is two weeks, even when I was facing surgery and needed it handled before then. Before the procedure they were VERY attentive and caring. Once they received the bulk of the money, things changed. The 90 day money back guarantee has been a joke. They put you off long enough, the 90 days will have expired. They have used deceptive practices.

BREECH OF WRITTEN CONTRACT... before procedure this was written. They agreed to accept flex payment left, the total flex amount to be deposited four months later, and the balance paid in monthly installments, to them, until paid in full. Once the two flex payments were received, they refused to honor the written agreement. A demand letter, for immediate payment of balance, was received. Then, notices from a collection agency began to arrive. I went in to the office, saw the office manager, and showed my contract. I was told the contract was no good. Aspen, and that office, did NO financing. The former office manager had no business writing that up as it was NOT their policy or practice. In fact, that's one of the reasons he was fired. Also, I was responsible for full payment before the procedure, and he let me slide on that, which never should have been done either. She said the owner and corporate representative would be in the office the following Wednesday. She set me up an appointment to talk to them. I went in and was told they would NOT honor that contract, I owed NOW, they could NOT stop collection proceedings, they would NOT wait until taxes came back, etc. It was due NOW. I said I could sue them as they were in breech of contract. Their response was basically, "go ahead" we aren't honoring that and the "corporate" woman walked out of the office. I told them I had to have treatments that cost upward of $1000. each. Please let me finish paying the agreed upon plan. It didn't phase them one bit. Now or else. I had to put off medical care to pay them. Heartless, lying, negligent vultures... that's what I feel they are. I'm out thousands of dollars, can bite, barely chew, have a LOT of pain, dentures cut into my gums, and I can't leave them in my mouth for very long without health issues/pain. My heart goes out to the innocent, helpless people they are hurting. Every time one of their "caring" commercials come on television, I cringe!!!

I went in the office in November of 2017 and was prepped for a crown. I called a few months later to schedule appointment to have said crown put in my mouth only to find out no crown was even ordered. I started to receive bills for services that I never received and began the calling the office and was always told I would be called back but never was. i finally went in the office and found out there were several things that had not yet taken place, such as the processing of my insurance for the work being performed. i have since requested a refund of said monies and was not issued a refund as of yet.. Please DO NOT GO INTO THIS PLACE TO EVEN HAVE YOUR DOGS TEETTH DONE THEY ARE A RIP OFF AND WILL NOT RESOLVE ANY ISSUES YOU HAVE

I called on Friday to explain that my husband had a wisdom tooth that had broken and was barely hanging in, but he couldn't pull it out. I explained that he travels and will need it pulled that day. Never once was I told that only an evaluation and x-rays would be done that day and he would have to reschedule to have the tooth extracted. So after x-rays and being told how much dental work he needed, and two hours of wasted time, he left with the dang tooth still hanging. This place is a total scam to get you in and try to get more business out of you. That's fine, but when someone comes in with a tooth hanging, you need to at least pull the tooth or advise them ahead of time that you have a consult and then come back for the work. I thought this was a box dental chain that could do same day services. Not so. Don't be deceived.

I sent a complaint about the dentist not keeping appointments and being rude when he did. I paid in advance for service not not rendered and requested $2000.00 plus refund.

I had 9 teeth pulled on 7/4/17. They gave me temporary dentures. Before the work was done I had a fairly long meeting with the billing person at the Oneonta, NY office. She told me the amount that I was going to have to pay for the work being done and that I would be given permanent dentures in around 6 months. I paid approximately $2,500. I also paid another $1000 for anesthesia. I was told by the billing person that I was paid up for all the work. These services were done in 2017 but I did not get the permanent dentures until Jan. of 2018. I expected that Aspen would bill the insurance company for the permanents after the first of the year. Instead, without explaining this to me initially, they put in the claim for both dentures in July of 2017, when my teeth were extracted and I got the temporaries, way before I got the permanents. This way of submitting claims caused me to go over my $1500 allowance for insurance coverage. NEVER was this explained to me. And again, I was told a number of times in 2017 that I was paid up re the money I owed them. This situation is complicated (due to glitches with the insurance co.) but I found out in Feb. of 2018 (from UMR) that I basically HAD to pay for the dentures entirely myself because the insurance company could pay nothing for them because if the way Aspen submits claims. The insurance company (UMR) asked them to re-submit the claim so that the permanents were billed for the "seat" date, in other words, at the time I actually received the dentures. They refused to do that so though UMR would have paid for the cost of half the dentures. "This is the way we always submit the claims - both dentures at the same time." Many things are shady about this. First of all, they should not have given me the information that I wouldn't be billed for more money. Second, they should KNOW, as anyone does who is in the billing dept., that there is a cap on benefits and normally there can be claims at the start of the next near to cover some work if it is done then. I was treated well until I was told that I owed them more money. Then, they were not so helpful. My permanents did not fit well and my gums were sore so I wore the temporaries until I could get to the office to have them adjusted. However, the temporaries, which as super cheaply made, cracked for about the fifth time. They refused to fix the crack unless I paid out of pocket because though I could not wear the permanents, they said the temps were now not covered for repair, only the perms were. I would have to pay $100 for the small but enlarging crack out of pocket. Keeping the temps is a way of having a cushion so that if something happens to damage the perms then I have teeth to put in my mouth. I explained that since I couldn't wear the dentures for a while and wore the temps that I had no choice in the matter if I wanted teeth. The billing person would not bend on this and the crack was not fixed. So, now after being told I was paid up, I am going to owe them perhaps thousands more dollars. I find the billing person very passive and not pro-active when it comes to making sure that the insurance company pays the claims. I am furious since I have spent many many hours on the phone with the insurance company trying to work this out, something I believe is the billing person's job. I never would have gone to Aspen if I knew how they operated. My husband and I are senior citizens on a fixed income and cannot be, excuse my language, jerked around regarding their fees. But, no one should be. I asked the billing person what the permanent dentures cost but she could not tell me. She said that when someone has no insurance they cost is about $900. Other than that she would not tell me what the cost is or how much they bill the insurance company for. Seems to me I should have a right to know the answer to that and it indicated that it is likely they would charge UMR more than they charge someone without insurance. Very shady to me.

Went to the dentist, had 2 broken teeth pulled. My insurance covered 1500 of the dental work but I had to pay 644.44 in a week or my surgery was cancelled so I doesn't have an option, I paid full cash a week before my surgery an was told I was fully paid up. Had my teeth pulled, went back for dry socket an was still told I was fine. I got a bill in the mail for 252 dollars which I haven't paid because I was told I was paid up. Get up this morning an check my bank account as it is payday an I see a charge from aspen dental 4 months after my dental surgery for 252 that I did not authorize, that just screwed me for the week on bills. Car payment due an phone bill. Thanks Aspen Dental, I will not be returning an I will be calling the bank when they open to tell them I never authorized that payment an to take it off an give me my money back an I will fight it. BULLSHIT SERIOUSLY, STEALING MY MONEY WHEN I PAID IN FULL!!!

Thought I would show my teeth a few month before all this happened.Also thought I would share I did call Aspen he department.

They wanted to know how they could fix the problem that was caused. I stated give me teeth. Teeth I can wear and use. That was the last time i was ever talked to fro them I have tried and tried to find someone to take my case but dental suits are impossible.

Btw thought I would share the reason I even went in. The worst thing is I went in for a tooth ache under a bridge.. after seeing g a few dentist a few this all say my mouth won't ever fit dentures if I want teeth I need some for of a bone graphed and implants.

And me living on disability and making 680 a month wont ever be able to afford them.And will have to live with regluing them all day.

Original review posted by user Jan 08
I was told my teeth needed to be pulled and needed dentures.I trusted Dr.

Related: Aspen Dental is going down!

Lee. Instead my 1-2 appointment became 5. Sometime during my extractionstay Dr. Lee slipped and the tool she was using into the back of my jaw.

Pain was out of this world. After massaging the pain in my jaw and temple she went back to pulling teeth. I have no clue how many shots of novicain I had just know I needed more and more to not feel the pain. Which she tried to tell me was just pressure.

I am 50 years old and a high pain tolerance I know the difference between the two. Fast forward my next visit I let her know my jaw and temple still hurt really bad and then she denied doing anything. Wait what? I explained how the dentures didn't fit as well and was told I'm still healing and again I didn't know what I was talking about.

They were flexing in my mouth and the upper teeth didn't even touch my bottom teeth they fitted wider the my lower. My lower are still my natural teeth. Fast forward next appointment same complaints along with letting her know my front lips don't touch because the dentures sat way up behind my nose pushing my top lip up. I couldn't close to even sucks on a straw my lips don't touch.

She at that point got very rude telling it will be better when I am healed and in a month would put my soft liner in. She couldn't care less how much pain I was in. I had enough found a new dentist he gasp when he saw my mouth. At that point I knew Dr Lee had messed up.

And the new dentist agreed with all the issues I was having. He asked to see my exrays and was shocked he said I did NOT need dentures. I cried. Went home talked to my husband and decided I would have this dentist be my new one.

In the meantime before the big swith my upper dentures finally flexed for the last time and shattered . Now fast forward Aspen refunded my insurance the cost of my denture but my secondare insurance they turned around and billed March 3. They didn't Bill both of my insurances. Just one explains why it cost so much.

They robbed me of my smile. They robbed me of money. They falsely Bill my insurances procedures they didn't do. Over Billing my insurances.

Dr. Lee shouldn't be a Dr. I could keep going on but I think you get the point. And as far as Billing even their corporate headquarters was falsely billing.

My mouth is so bad with the bone loss of her cutting it out. I need snap in dentures or something. I don't have enough bone for a full upper denture. I am a T.V.

Extra and am missing out on work because I have no teeth!!! I could go on and on. I can't even find Dr Lee at Aspen anymore. I am now a year later and I have a flat roof of my mouth because she cut all the bone out of the back of my mouth.

My dentures won't stay in because there is no bone for them to really form too. I did take pictures every time she stepped out thank goodness. Even though she told me I couldn't.

Warning graphic.Here are a couple

I paid over $3281 on December 7, 2017 for new dentures. Today, January 19, 2018, they finally arrived, but are terrible. They do not fit my mouth, there was one long tooth on the side that they had to file down. I was in the office for nearly two hours with them trying to fit them and they are painful, plastic and awful. The doctor said they could get another set for additional money. I am so frustrated. What a rip off.

When I first had my teeth pulled and they gave me what they told me were my healing teeth, I tried to pay my bill in full, The girl told me oh no just pay this amount today , the $722.00 balance is paid when you get your permanent teeth , I got a bill from Humana , for the balance , I asked her again do I need to pay it , again she said that is just an itemazation of what was dne and you pay the remainder when you get your permanent teeth , then I got a bill from Aspen ...again girl told me ignore it till yu get permanent teeth , then one day out of the blue a few days after I had a fitting done on temp teeth , which I cant even bite through a sandwich with cause teeth are not long enough to go through it or sharp enough , some guy I never heard of or spoke to before calls demanding the money, I told him I tried to pay three times , and was told for months these were just healing teeth and that gums wouldn`t heal all the way till December.... when they`d do permanent teeth , Well I was put in collections in late October , then told these teeth are my permanent teeth , I had a meeting with the guy , showed him these teeth he agreed to make another pair , 40 minutes later I get in back for last reline on temps and the woman making the teeth tells me again these are my permanent teeth , that she`ll redo acrylic they are set in but the teeth themselves are my permanent teeth , the girls telling me they were healing teeth said the reason they don`t work well is the bottom and top don`t match, there is an over bite , they rock on bottom cause mouth is still healing .....But here I am now in collections.... it`s December and am not paying $722.00 dollars for teeth that don`t fit , or look right , don`t allow me to eat right , I want what I was promised from day one and to be taken out of collections ...I want what I was promised till this new guy came into the picture.

I HAVE TRIED UNSUCCESSFULLY FOR MONTHS EVEN FROM 2016 TO GET MY WIFE'S AND MY CHARGES SETTLED FOR
SERVICES RENDERED. IT IS IMPOSSIBLE TO GET SOMEONE TO REVIEW CHARGES AND MAKE CHANGES. EVEN THE ASPEN DENTAL IN SYRACUSE NEW YORK WILL NOT TRY EVEN WHEN I HAVE WRITTEN THEM AND THE LOCAL OFFICE IN MOBILE TO PLEASE REVIEW MY ACCOUNT WHICH THEY HAVE NOT DONE EVEN AFTER 6 TO 8 MONTHS AND TO VISIT ALL PAYMENTS. MOBILE HAS GIVEN ME FIGURES WHICH WERE THE TOTAL THAT REMAINED ON THE TOTAL ACCOUNT NUMBER 6577655 AND 6577655-1. I PAID THE TOTAL DUE AND FELT ALL WAS WELL .
NOW, AFTER MANY TIMES FEELING THAT I WAS PAID UP, I GET A LETTER FROM SYRACUSE NEW YORK (10/092017)
THAT I HAVE A BAL DUE OF $139.00. THIS IS UNREAL. EVEN THE LOCAL OFFICE ON AIRPORT BLVD IN MOBILE, ALABAMA .DON'T KNOW WHAT IS GOING ON AND DOESN'T CARE.THE OFFICE IN MOBILE NEEDS HELP IN PERSONNEL. MY DOCTOR, WHO DID MY DENTAL WORK WAS GREAT. THE LAB WAS A BLUNDER SEVERAL TIMES UNTIL I HAD TO RETURN MY DENTURES FOR A REFUND. I WILL NEVER REFER ANYONE TO ASPEN.
I WILL PAY THE $139.00 BECAUSE MY CREDIT RATING IS EXCELLENT AND I WANT TO KEEP IT SAFE. HOWEVER, I EXPECT A REFUND OF MY CHECK RIGHT AWAY AFTER THEY REVIEW MY ACCOUNT. TODAY'S DATE 10/11/17.

HELP! HELP!

I've had Dental issues since I was 10. My doctor put me on a medicine for kidney disease that ate my teeth. They said the best thing to do would to be pulling them all and getting dentures. I have not been able to wear the bottom of set and I'm only 27 and Toothless. They have tried multiple times to smooth my gums and have damaged them to wear as I'm comfortable to wear my dentures. I'm now terrified since I paid good money to get them all pulled and to even be put to sleep while they did it all to have wasted my money dude still not doing it right. I've had dry socket since I've had it done my jaw bone is visible. All I do is keep doing oral surgery to it and my gum gets there and thinner with the Bones still poking through. I do all the instructions they give me. They say the work is free after they do it since it's their mistake yet they do not put me to sleep even though I paid to be put to sleep the first procedure due to high anxiety novicane not working I now owe them 7 Grand I paid 3 Grand up front. And feel like I've been ripped off and have suffered pain since March and it is now

I went to Aspen Dental because I had 2 teeth that I knew had very large cavities. My regular dentist had retired and I just did not care for the new dentist that had taken over for him. It had been awhile since I had had a check-up and I thought that I might just be better off with dentures. The dentist who saw me first said "oh no, your teeth are good for at least 15 yrs. He turned me over to a technician who cleaned my teeth and took my x-rays. After all of that, another dentist came in to start my treatment plan. He put in one filling and said that one of the teeth they thought could be saved was too far below the gum line so it would have to come out. I asked if he was certain and he assured me he was right so I agreed. It took an hour of chiseling and hammering before he finally succeeded. He told me took see his business manager and she would lay out a treatment plan. I was covered partially by my wife's Delta Dental plan and that the rest would have to be taken care of before I could schedule the rest of my treatment. I said I had understood from their ads that they could set up a payment plan. Then she proceeded to rattle off procedures and fees and my plan covered this and I could set up payments for that and the financing would be handled by Care Credit. By this my anesthesia was wearing off and I was starting to hurt pretty bad so she said I could sign the documents and we could go over the rest of the financing when I came in for my next appointment. A few days later I received a credit card and contract from care credit saying they total was 8000$ and my insurance was paying 4000 and I was responsible for the other 4000. Also due to an arrangement with my insurance that they were only being charged 1800$.I contacted Aspen and told them that I was dissatisfied and they would have to reimburse Care Credit for the work remaining and after they had made the refund that I would talk to them about the unsatisfactory work. They told me I would have to take up any refunds with Care Credit. Care Credit just turned me over to a collection agency. Still Fighting and Mad

Aspen dental pulled the wrong tooth while i was pregnant and kept telling me nothing was wrong. Infection spread to my bone and caused health problems for my baby. They took my money and refused to fix the Problem. My son now has health issues because off the massive amounts of antibiotics i had to be on. I got so sick i had to quit my job and move back home to ohio. I'm in debt now and my son and i are still dealing with health problems because of this. My insurance now will not cover the work for the damage aspen caused me. I just had another dentist appt. With a different company and can not afford the work they have to do. Someone please help

I went in August of 2016, wanting to find a dentist closer to home. I had a temporary tooth , that I had for at least 2 years. I have no Dental insurance and was just going for a cleaning and xrays. I was told I could have a crown put on & was excited about having a permanent tooth. they had me talk to the finance person and was told cost was $2500, I could make payments to Dental First Company. I paid on it faithfully every month, using my social security.. About a month after it was paid off the tooth became loose and when I was flossing one day, it fell out into the sink. Thankfully it didnt break. I was able to put back in. I had a cleaning appointment coming up in 2 weeks so I waited to tell them about what happened. They said I would have to go to an oral surgeon, to have the bone fragments removed & another crown was not possible. I would have to have a bridge put in with it costing at least another $1700. I left in tears and have not gone back. I am 75 years old and live on my social security. I felt like I had just thrown away $2500. Also when the removed the temporary tooth, they had a very hard time getting it off. I am sure that they caused the bone to crumble and the post to loosen, causing the whole thing to come out. I still have the post and crown, having to be very careful when eating & cleaning my teeth. It has come out in public when eating out, very embarrassing. I am very concerned about infection. Please can you help me?

I was refered to aspen dental from affordable dentures back in Oct. 2016. They refered me there since affordable did not do crowns. So I needed three crowns and one tooth pulled. I just had a new top plate one year ago at affordable dentures and aspen dental suggested I get a new top plate,three crowns and a new partical. I could have passed on the top plate, but they are very underhanded to trick you into it. Now we are looking over 5K. Aspen never let me see anything under 1.000 dollars. The crowns was okay and the top plate. The problem was with the lower partical. They could not get the partical to fit right,it took from Nov.2016 to March 9th 2017. All this time They left me to have to eat with no back teeth,always biting my tounge so many times,very painful. They always told me to look at the briter side and should not take to long. So today 3/9/2017 I finally got them back. Trying them on the doctor still had to tighten them to fit. Never again.

I went to Aspen Dental because I had a broken off tooth. They told me the exrays were free, which they were. They pulled that tooth root and cleaned my teeth, then scheduled me for another cleaning. They gave me a bill for $458.10. I couldn't pay it so they connected me with COMENITY FINANCING. However when I sent them a $100 check on Aug 18, 2016, they claimed they didn't get it before the Aug 20, 2016 so CHARGED $27 for a late payment. I AM TOTALLY PISSED and want NOTHING more to do with this outfit.

Been going thru crap since 28 Feb this yr. Screwed us on insurance, so called "Dental First" (their con cohort) covered "overage" (@ tune of over $70 monthly). Temporary teeth suck & always have. Want more to clean 2 "useless teeth" cleaning ($130 per tooth) ~ every 3 months. WTH ~ have lost so much weight, husband calls me a walking skeleton. Now trying to get ahold of local Port Orange, FL office, it goes to Port Richie ~ where is that? Screwed us out of dental insurance for a yr & wew know insurance isn't going to care about that! FL has lawyers for everything, but dental malpractice! WARN EVERYONE TO STAY AWAY FROM THESE RIP~OFFS!! We sure have!

I contacted Aspen Dental because they were new in town and my dentist is semi retired and they were on my list of preferred dentist by Anthem. I called made an appointment. First thing they did was the full xrays, which they say are free on window sign. They took me back to a room. Person came in and said that I needed to correct the Periodontal disease and needed a scaling first. So they made me an appointment. I went in and they did my whole mouth in one visit. They numbed my mouth. Came back in 15 mins and wasn't quite numb enough so they numbed me again. Took 7 hours before I could feel my face again. Next visit they wanted to fix a cavity on a upper tooth. Then they proceed to tell me that I have a cavity under my crown. I asked them when they were going to fix the tooth I was having trouble with and they replied later. It might need a root canal or pulled. So they took off my old crown and put on a new one. I schedule a appointment again to fix the one I originally went in for. I went to appointment. When I got there it was only for a consultation. I was just there the week before. I said I already had one they must have coded my appointment wrong. So made another appointment. They called the day before and left a message on cell phone to call. When I called back no one answered. They I got a confirmation on my cell phone for next day appointment. I went, when I got there they said my appointment had been cancelled. So I tried to make another one. They said they had to get back with me. I called two more times asking if they had forgot about me and they said no. Said they had to wait for the Dr's to cme back from lunch. Never heard from them again. Yesterday I made an appointment with my old dentist to get my tooth fixed. They ripped of Anthem Blue Cross and me. I have exhausted my dental benefits for they year and have to pay for everything out my pocket now to get the tooth fixed. Now my choice of having a bridge is out because they put on a new crown next to the one I was having issues with. I can't believe our small town let this Bad Business come to our town and start ripping people off. I'm in on getting they out of business.

Over charge, I pay for my insurance through my work I have never had to pay for anything for any dentist, Aspen said that they took my insurance. Come to find out they charged my for I don't know what. I was thinking about switching from my dentist to a dentist closer to me, that didn't happen! Oh I filled out the form, needless to say I took the form and tore that up. Then my son had to see an oral surgeon to get wisdom teeth out, they wanted to charge a huge amount, and made my son fill out this paper to see if he could get approved even though he didn't want to. It was a very bad experience, I would not recommend Aspen Dental to anyone. I need my film I can only imagine how much I am going to be charged for that?

I already had full top denture and partial on bottom. Been going sense February and I am not satisfied. Denture and bottom partial does not fit. Cant keep them in my mouth without denture cream. Cant chew even with denture cream. Have had dentures sense 1980 never had to have anything to hold them in. Space between front teeth does not line up with my teeth on the bottom. Want same color as my natural teeth and they are not. They are paper thin in alot of places. I have been charged 1873.40 and they only pulled two teeth. I am not at all happy.

I chose Aspen Dental for a new upper denture after reading their claims on the Aspen Dental website. I have been going through this process for several months. Am now on the third dentist since starting there. They had an unskilled IN TRAINING assistant take impressions, she did not know how to mix the compound and when placed in my mouth immediately began to run down my throat, choking me! She then tried to take the appliance out of my mouth with both hands shoved in there which resulted in tears to the corners of my mouth and red stress marks along my upper lip and rudely asks don't you want it out? The only impressions that would have worked were thrown out by this same assistant, and no other impressioms were taken. They then proceeded with what should have been wax trys. Instead the denture was completed without benefit of a tryout. Had to start over again with MULTIPLE wax trys. Each time I addressed problems with teeth placement, nothing was done to correct it. Finall today I went in for the denture delivery! The one GREAT assistant was the one to do bring them to me .However, the denture would not even stay in my mouth. and the Dentist trys to tell me, well its like a new pair of shoes You have to get used to them!!?? And seemed appalled that I would not accept them. And proceeded to tell me that he would not tolerate me disrespecting him and his staff? Why is his apparent lack of knowledge and common sense about this ordeal make me disrespectful? I was the one disrespected!! They decided to refund me around $425.00. Fine, but over the course of 3-4 months of this frustration, and a 50 mile round trip to their office every week seems a little weak. This is NOT my first denture, a new one is usually very difficult to get in, let alone out! I feel I was treated rudely and with disrespect because of this Dentist's lack of skill and knowledge. I left the office today in tears, ands now have to start this whole process all over again. If there is a class action lawsuit against this company, I'M IN!! AWFUL EXPERIENCE!

On my last visit to Aspen Dental/ Douglasville, Ga. I was given a paid receipt showing a zero balance due. on today date Feb. 1, 2016 I was told that I had a remaining balance due of $72.00. I was told there was a mistake made by their staff. I had spent a period of time dealing with their staff members over the amount due. I paid the amount in full. today I had to pay the $72.00 again. I believe that staff of Aspen Dental should be working a fast food burger joint, at lease the cash register tells the amount due. This is what happens when you employ an all black staff.

I recently had a crown done at this Aspen Dental office. Six weeks later it fell out. When I went in to get it fixed, I was treated to a series of lectures by the dentist on why it was my fault that the crown fell off. I was then told that in the six weeks since my crown had been done, the tooth had developed additional decay that would have to be removed, that i needed a root canal, then a post implanted in the tooth before the crown could be replaced. Of course they also suggested the option of pulling the tooth and getting an implant. I opted for a second opinion.

The REPUTABLE dentist I then went to found that I had no decay in the tooth; that no root canal was needed, and after doing a bit of much needed grinding and polishing on the old crown to give it a better bite surface, simply re-cemented the crown. This ASPEN corporation does NOT care about people. They are a money factory. Stay away!!

Outrageous pricing. Coerced into getting a credit card that was unnecessary. Dentures never fit and nothing was refunded to insurance company or me. Filling broke within three months. New estimate given to fix filling and partial dentures over 2000.00. Initial estimates and payments over 2000.00. Received bill even though in possession of Aspen dental card with enough money to cover. In a year and a half,three dentists had been in office. When complaint made to Aspen Dental complaint line on January 11,2016,bill was taken out of corrections and was told someone from Aspen would call to follow up on complaint. Received certified letter January 23,2016 that was dated January 12, 2016 stating patient dentist services had been terminated at all Aspen Dental locations. Mal means bad and if this is not malpractice what is. Left to pay residual of card that cannot be used anywhere but Aspen Dental and have ill fitting dentures still sitting in a cup. And these are just the temporary ones which I was led to believe initially were the permanent ones.

At first I was very pleased with the service, but the last few visits have not been good at all. I was given a price and how much everything would cost. For some reason they did not include all the work in the estimate. They could not explain why that happen. Very upset about that. I have to travel 160 miles round trip and once they did not call me when they canceled an appointment. So it was a waste of my time, and gas. I got partials on the bottom which had to be done twice. They still do not feel right. Very hard to eat with. I even told them when I first got them, but they did not seem to care. I also had an appointment for a cleaning and they did not tell me that it was going to cost me another 260.00 before I got there. Thought it was part of the package. Another wasted trip. Now I don't know what to do about my partials.