Found a long piece of string still, string not cut or knotted?? I cut it the string it was well out side my mouth.Office manager lead me to believe that once I had my teeth pulled and a filling done ,Wrong!!!!!!!!!!!!! They did'nt do the filling, when asked her about she said it would of been to much, on who??? I was feeling no pain, Went back ,said to the dental hygentist that I need the dentures
worked on shortens the pallet, he tell me that he is going to do a liner,he leaves, Dr gives me novacaine so she do the filling so by this point I am num.Upper lip and bottom gum, asked to bite down,can't feel to bite down the dental hygentist, he tries to help but I can't feel any thing,After I got home and the novacane wore off .The pressure on front teeth was so very painful, tried to eat,all I could do was cry.
Another time I went, a had another Sub Dr told that he was giving me as a gift, this healthy gum rinse he said it as Gift,this gift cost me 20.85.

I wish I would have read these complaints before going to Aspen Dental. Walking through that door is the WORST decision I've ever made in my life! My teeth weren't that bad. They looked fine but I had some issues with my back teeth. I was told that it would be over $16,000 to do everything I needed done. Well after working her magic I was told that I could get the extractions and top denture for $3,000.......seems to be the magic number and that's what Genesis approved. That was after they would right off $839. after extractions. She made it seem like they were doing me a big favor and making me an offer I couldn't refuse. I received a bill afterwards for $847 that they wrote off but the charges were for 15 surgical extractions @ $200 each and $839 for the basic denture. They only pulled 12 teeth and they weren't all surgical and on their website the basic denture is $449. That's just the beginning. I had the extractions with only a valium and novacaine. I had 14 shots and every one of them hurt like hell! This was 5 1/2 weeks ago. I went back to that dentist a total of 9 times in horrible pain. She would make adjustments but my mouth was still full of sores. She did a soft reline after 1 week and then they were also off centered. I was looking forward to the second reline at 4 weeks but things just got worse. She built the front back up (which they had taken down because it hurt so bad from the piece of bone sticking out) So now the pain is worse, they're still off centered and my upper lip is sticking out. She told me that it would just have to be that way for the next 5 months until I get the permanent one. I also haven't been able to eat throughout this whole ordeal. It's been basically soup and smoothies until the last few days. I'm now able to eat soft foods like pasta & eggs. I called another office (Gresham) and went out there last Saturday. About the first thing out of the dentists mouth is :" This isn't going to work. You need a new one" He said he couldn't do much with the one I have since it doesn't fit but he would try. He cleaned out the stuff from the prior reline and re-did it. Although they still feel very awkward and uncomfortable and the spot in front with the bone sticking out still hurts they're better now than ever. I go in for the impression tomorrow. I have a lot more confidence in this Dr. than I did the first one but after reading all the reviews I'm skeptical. And as an added bonus I have a hole in my sinus. I go in for surgery to repair that on May 21st. I just want to wake up from this nightmare! I guess only time will tell.

I went there with an open mind. The office manager told me what they would do for an extreme amount of money; but I was so tired of going to same day one on the bypass and poor service. So now after $4,186.00 I am still receiving bad service. They are billing me for $127.00, after I paid the account in full I should not be billed constantly for new charges that I did not agree to. Genesis credit paid $3000.00 and I paid the balance; I have a receipt paid in full. I would like to join in on the class action suit against Aspen Dental, please e-mail me the information as to how to join.

2 1/2 weeks ago Doctor pulled 9 teeth, no anthestia , no gas, only 4 shots in my gums- way before the doctor removed my teeth he was very well aware of my health problems on top of getting teeth removed which are Sjrogrens and diabetes, I had plainly made the doctor aware of my problems and told him I don't heal like people who don't have chronic health problems, he promised me he would take care of me after the extractions- boy was I wrong, my gums and my entire mouth are still very painful, I have ulcers on my gums which is bleeding, my gums are still vey swelled, I haven't been able to wear the temporily dentures due to the pain and bleeding ulcers or sores. The doctor gave me pain meds after the extractions, I have been back this last week and he saw my problems but told me it all looked good- it's NOT, my mouth hurts like hell, I can't wear the dentures, I can't eat, the pain is unreal, he WILL NOT give me anymore pain meds to help me, I have called the after hour emergency number this past weekend to get him to call me something in for pain, my call was unanswered and I went to the clinic This Monday and he will not give me anything for pain, I called today and talked to the office girl and told her I was still having fits with my mouth and after hours of waiting she finally called me back with the news of the so called dentist that he would not be calling me ANYTHING FOR PAIN IN, here it is Friday and I have nothing to help me for this chronic pain, I honestly don't know what to do. I am miserable. He has got my money from my insurance paying him my entire allowed insurance of $1500.00 and I have to still pay him an additional 1650.00 out of pocket, what thus amounts to is he got his money and I'm left high and dry with a miserable painful mess in my mouth, he dies not care how painful my situation is. People please read all these complaints and please make a better more informed decision before you let Aspen dental butchers get a hold of you !!!

The Aspen Dental online payment system is so antiquated. No review to confirm, no confirmation number. They tick the full payment box in advance and you must change it to make a smaller payment. I missed this, and they took the entire amount of my account due, over $700.00. There was no way to cancel or change this payment. I called and they said it would take up to two weeks to refund my money to my account. Two weeks today and nothing. How long could it take to submit an electronic refund. Very unhappy. Will never use Aspen dental again!

I went to Aspen Dental because they are an "in-network provider." I thought it would be cheaper then seeing a local "out of network provider." The staff was extremely nice, they tried to be as gentle as possible and the atmosphere was pleasant. I did not have to wait long for my appointment. After my exam, the dentist said I had no cavities or decay, but I did have periodontis.That is all the good I have to say about the whole deal. When I got to the "finance department" she explained my "treatment plan" and cost. When she threw out the number of $4500 and explained that was after a discount and my insurance, I was floored. She said my insurance doesn't cover the antibiotic used for the perio. I asked if there was another option. She asked the hygienist, who explained there was not any other options for treatment. I politely explained my boyfriend had teeth pulled and got a full set of dentures for half that cost, with NO INSURANCE. She then told me pulling my teeth was an option. That was it for me. No self respecting dentist would pull teeth that don't need pulled, much less a mouth full. She then explained I could finance the procedure for a cost of $110 a month and that after interest it would be OVER $6000 dollars. I told her that was unacceptable. She then told me I could get a loan from my bank. I was just in shock. I explained I would have to talk this over with someone, and walked out. I called my local dentist on my way home. They were in as much shock as I was. I asked for a second opinion, and went in and signed the release form. I received a phone call today. The local dentist received the disc my xrays are on, and are unable to open it. Back on the phone I go. Aspen tells me paper copies of my xrays will not arrive in time, and go through the corporate office and they have no idea how long that will take. I am so disgusted by this company and the way the practice dentistry. I have and will continue to share my horrible experience in hopes no one I know will get ripped off. I know others have had similar experiences, as well as better ones. This is mine, and it was awful. Consumer beware. They just want in your wallet.

I had 4 teeth pulled and it has been a week and I am still experiencing terrible pain. I feel like I've been butchered. I went in to have 4 teeth pulled because of pain and get upper and lower dentures. Cost $3200.00 Paid upfront. He would not pull my teeth until my denture came in and let my gum heal so I had to wait 3 weeks with pain in my mouth.
Pain was the entire reason I went in the first place.
It has been a week and I have had my bottom denture out more than I've had it in. I've had teeth pulled before but NEVER with the lasting pain I am having now. I seriously doubt this dentist had the experience or knew what he was doing.
He tells me my denture is only TEMPORARY and in 6 months I will get a permanent. I've gotten dentures before and never had temproaries before. STAY AWAY FROM ASPEN!

3 years ago I financed teeth removal and new dentures, that were the best they had at the age of 35. Here I sit 3 years later with the same dentures I left in and am getting the run around to get my new ones done. They told me I had to pay another $1200.00 for my new set. I explained that THEY already got paid by a finance company that i make a payment to every month. Now it is you missed an appt. for your wax mold, which no I did not they can not get the bite right. I have a job and go sit in there for 2 hours because they are behind does make you finally say "Look i will have to reschedule. I need to go to work". Now i moved from Ohio to IL. and went the Burlington, IA aspen on my way back the lady said "Did you pay your $1200.00 for new dentures?'. I was dumbfounded and said I ALREADY paid 3 years ago. So I left and called my original office in Ohio which told me Burlington called them and cancelled me for dentures I already paid for. So, I called Moline, IL and asked them to look at my account. The woman stated if you paid for a final set, then we owe you one. The next day she never called backed as promised. So I called back and I received no return call again on Friday. I am beside myself with this. I do not know what to do.

Holly

Last month (May, 2008) I sent a complaint to Better Business Bureau, Inc. about Aspen Dental in Wilkes-Barre, PA. In a response to my complaint, Aspen Dental only explained why they had to take the whole amount of $1512 in advance. As a big company, I tried to understand their policy to have the patient’s financial responsibility for services treatment planned paid in full up front. I also tried to understand why it took them over one month to refund $1084.50 to my Care Credit Card.
Unfortunately, I don’t feel like my complaint has been adjusted yet. Here are 4 reasons why I feel that way:

1. Aspen Dental sold me a tooth brush for $135 and a tooth paste (Flu 1.1 Neutral Sod Gel) for $24 that I would never buy if I knew the prices for them in advance. On my first visit I asked Aspen Dental for detailed bill information that they avoided to give me. On the second visit I insisted to get detailed information. The girl from the front desk didn’t really want to give me anything and after I almost got angry, she went to the office of the financial associate and finally came back with the details I’d been asking for since day one. When I finally realized the scamming, it was too late and I already had paid for the tooth brush and the tooth paste and I wasn’t able to return them for a refund.

2. Aspen Dental said that I had a perio infection. When I went for a second opinion to Jeffrey Walker DMD, he told me I did not have a perio infection. Aspen Dental charged me and didn’t refund $24 for Periocheck Rinse for that infection. They also charged me and didn’t refund $35 for Irrigate W/Chlorhex Full (I am not really sure what that means, but regarding the information I got from my insurance company Delta Dental, this amount of money is taken for something that is named as Unspec Rerio, so I am guessing it is connected with the perio infection). Two of their dentists told me that Listerine is not good and I shouldn’t use it.

3. Aspen Dental charged me for cleaning which happened to be Full Mouth Debridement for $149, which the insurance doesn’t cover... I tried to learn more about it in Google and from what I read, there was nothing of what I felt that doctor had done in my mouth. The second opinion by Jeffrey Walker DMD was that it didn’t look like Aspen Dental did cleaning. His exact words were that there was stuff all over the place. That is why I believe I should get a refund of $149 for the Full Mouth Debridement.

4. Every time when I ate I had to clean food out of one of my teeth, which bothered me a lot and I asked Dr. Jeffrey Walker to fix it. It happened that this tooth was tooth 12 – one of the two teeth that Aspen Dental worked on. Well, they didn’t work very well for me, so I wasn’t surprised that I had problems with one of the two fillings they did. But I was surprised that my insurance company didn’t cover anything of the bill for this tooth, because they already had paid Aspen Dental for it. I felt hurt again because of Aspen Dental. Yes, they got my money for even work they never did. They got my money and Delta Dental’s money for bad work they did. That is why I feel that they should refund me and the Insurance Company Delta Dental for tooth 12.

These are the four main reasons for my complaint about Aspen Dental.

I just went to Aspen Dental, and seemed to have a good appointment. I was given an X-Rays and a exam. It was determined I have early Periodontitis. They explained to me what it is, and a treatment plan for the future. I was also informed of 2 cavities. After the xrays and exam were completed I was sent to a consultant to discuss payment. I was sold the periodontal toothbrush for 99 dollars after a fifty dollar coupon they gave me (the brush retails for 160 online). I was given a treatment plan of cleanings spaced out 3 months for a year, as well as the 2 cavity fills. One of the filling is white and not covered by insurance. I PAID NOTHING AT MY FIRST APPOINTMENT. The total cost was $1, 635 and after my insurance benefits my out of pocket expense will be $325 ( which i used their payment plan 18months no interest and nothing paid until after my first cleaning. $325 bucks for Chlorex irragation, Chlorexdine rinse for my home, Flu 1.1 neutral Sod Gel (toothpaste), Rotodent Peridontal instrument (best electric toothbrush), Desenitiving paste for the initial deep cleaning to remove plaque from under the gums, and 4 cleanings. THAT IS THE PLAN THEY LAID OUT FOR ME. I could choose to follow it and pay the $325 or leave and pay nothing. Maybe you should educate yourself before going somewhere, especially when it says Xrays and Exam free right on the door you have to walk through to get in the place. you act like you walk in and you come out 30 minutes owing 3 or 4 thousand. I was pleased with my visit the hygienist, dentist, and consultant were all nice and made me feel comfortable. I am actually looking forward to going back.

I have had it with this company. I was just on hold for 40 minutes waiting to talk to someone about my aweful experience today. Finally hung up. I want a lawsuit on their ass. I was told I was taking up the doctors lunch time.

My husband went to Aspen Dental in Belle Vernon, PA as a new patient, as a referral from his insurance, Aetna. He had an abscessed root that was treated and removed by a nice dentist. Then, at checkout time, he was asked to pay $51.80. He paid it, but questioned it and was told, "that is your copay". We then called Aetna whom stated our copay is $18.00, not a cent more, and reviewed with us our benefits, and once we receive our EOB (explanation of benefits from Aetna) to call or show Aspen for a refund. Well, we then received a bill from Aspen for an ADDITIONAL $207.20!!! We immediately called Aetna to again review the EOB and she called Aspen Dental to review it with them. Latoya (a HUGE help!) then informed me Aspen would have a Biller look at the bills and EOB and to call back in 5 days. Well, I just called Aspen and spoke with Sue who was NO help whatsoever. I was told it was being "looked at" by the biller to clear the "confusion" and I would have to wait. (Of course, they didn't have to wait for the $51.80!) I asked to speak with the "biller" and was told I would have to call them back. Of course, I asked how long this process would take and was told "I don't know" and then asked Sue how soon should I call back and was told "maybe next week?" If this is not cleared up by Aspen, I will file a complaint with Aetna, and so on until I have it resolved. I also informed Sue at Aspen that I was owed $33.80. Hmmmm... I wonder how soon I will see that!!!!

I agree, I too have periodontal disease per Aspen Dental and they probed my gums to prove it. Probe is whenthey stick the measuring pick in the gaps of your gums to see the depth. Anything 4 or less is great. 6 and up is bad news.
Intial probing for me was all below 5. They scheduled me back A MONTH later to document chnages of depth since the firs time there was no evidence of gum disease!!
This time, the hygienist decided to shove the probe and creat depth in my gum to read the numbers she wanted. I had no bleeding the first time around, but had 5 suctions will major bleeding and pain the second time around. As a metter of fact i was on 800 mg ibprofene for three days to subside the inflammation and pain.
Of course no surprise all my numbers were 5-7 this time around and I was declared to have periodontal disease.
I since have gone to periodontist and have NO gum disease. My dentist friends suggested I talk to a lawyer.