I had my maternity benefits application submitted through another company on the 23rd of April 2014, to this day I have not received a single payment. I'm not even sure which company I should be complaining about because the company I paid blames the Department of labour saying there is a huge backlog. the Department of labour constantly asks me for the same forms over and over again. Surely it cannot take 9 months to complete one persons application. What does one do? The public relations officer that was assisting me hasnt responded to my e-mails since October 2013. I've tried calling and his not available, how does one go about getting this resolved or getting some form of help to have this resolved?

I'm emailing my employees UI-19 forms. Then when the employees go and enquiry re the payments, they're only informed to submit a new barcoded form to the Employer. Not one person/inspector is working the same at one department. NOBODY can help you on what it the new forms and as from when it must be submitted. They mail you barcoded UI-19, but with no name, as theres only a ID number on the form. They just don't read their mails, and if the employees enquire again, then they just inform them they still havent received it (but I have proof of all send emails). They get arrogant with the Employers, and want it immediately if they demand it, or when they eventually decided to work. I had a lot of employees who complain with us that it's not issued to the Department of Labour, and when they went back with proof from our offices, then all of a sudden they are helped.

PLEASE can somebody do something......... these poor employees have to travel up and down between the Department of Labour and their Employers.......

I have duly handed in all forms in on the 13th November 2014, and got told to report back on the 6th January 2015 which I did, only to get told that I have not been processed? A gentlemand at the UIF Department said I must phone the department on the 9th January 2015. I contacted the the UIF Department dialed the number given for almost an hour, just rang, then someone at the department tried to dial out and I picked up and finally got through!!! I then got told that I am still not processed and I must bring in a copy of my UI19, I replied and said you have the original what has happened to this! the reply I got was "I don't know"
As at the end of October 2014, I retired from my workplace, placed my Government pension on hold until I finish claiming UIF.
How many times must I go back and forth to the UIF department?????????? and who pays for the petrol and usage of transport in order to get there!!!!!!!!

What has happened to "I Like my workplace and assisting people to the best of ones ability, going that extra mile" morals and values?????

I have a problem with my company since November I requested the UI19 from the office but still today I cant get anything from them. I tried to phoned them but they say they will send it by fax then I gave them my fax number but still I didn't receive nothing. I worked for this company from 2012 January until August 2014, the company name is THASMA CLEANING AND CONSULTANTS from Bronkhorstspruit (site of work KENDAL POWER STATION) the owner of the company is Mrs T. Mahlangu.

I really need your help please. My name is Aaron Skhosana and my contact details are as follows: 076 936 7225 my fax: 0867649470

I sincerely hope to hear from you

Aaron Skhosana

I feel that the Government has employed people who do not put their best in their work, how efficient is this complaint forum I even wonder, if you look at the department of health there are readily available numbers of the bosses and response is prompt. Can any one assist me with contacts of the office of Ministers?

I was retrenched from my work and have been unemployed since August 31 2014. i filled for Uif and submitted all the necessary documents including proof from the Home Affairs that my permit is valid and legal but since then I go there every 2 weeks to check if they are ready to pay but every time I get the same answer that they are still busy populating me they say but it now seems that I will wait forever for this cold population to take place, because I am at the labour department frequently, I have come across at least 3 foreigners with the same problem as mine. One has been waiting since February and it leaves me hopeless. I begin to wonder why pay Uif when mostly you get nothing when you are unemployed and you need payment??? It is really disappointing to see how little they do to help.

I recently got retrenched from work. I have just received my first UIF payment but it is not even 20% of what my salary was. How is it possible for us to pay so much Uif in all the years we work, only to get an amount that barely covers groceries. I do not see the poi t of paying UIF every month for no good reason. If i put that money away in a savings account I will earn more every month for UIF if ever retrenched again. I am really completely disgusted.

I have since the 1st of September, 2014 been patiently waiting for my 1st Maternity UIF payment from the Department of Labour. I have duly completed the forms and submitted all the requirements for my UIF to be processed. It is now the 12th December, 2014 and I am back to work but I have still not received my first payment from the UIF. I feel utterly devoid of my rights. We have one of the finest constitutions in the world but the rights of the Constitution feels useless when we have a government that has failed so miserably in providing the basic rights of citizens. I feel as if I have been emotionally abused by my government. Fatima

I still not received my uif money since august.on the 28 november I went backto labour, and have been told that my money is processed but its waiting to be paid out. Please help 071 946 5052

Good day

I have been battling from August 2014 to do my UIF and to receive my payments. nothing has happened as yet. I had to fill in numerous form, get letters and an affidavit every time I go there and query or phone my documents are under investigation. how long do they want to investigate. I was at home for 3 months with 2 small children. my company did not pay me and neither did the UIF department in Alberton. they have excuses for everything. I lost my flat because of that where do I go with my children I don't have money for a deposit for another flat. what type of Christmas am I going to give them living on the street. this is completely unacceptable. Why do I pay UIF if I cant get the money when I need it.

Please help me I also have to provide for my kids
0832336308
[email protected]

I have made payments to the UIF, which have been accepted (my domestic worker has been able to claim maternity leave due to my payments). These payments do not reflect on any statement any where. Now I have received a letter to say I have to pay penalties on the salary that I did not pay to my domestic worker during the time that she was on maternity leave.

I try to call the call centre and ask to speak to a supervisor - none is available to help. On a work day during office hours.

The reception says it is an extremely difficult situation.

This is just the last of a long list of problems that I have experienced with UIF.

Where does one go if you are experiencing problems with UIF and the call centre cannot help?

Uif claims are processed by incompetent individuals who have received no training what so ever.
Why have an online service if docs are not captured correctly the first time and have to be sent more than 4 times before it is sent to the next department.
My son was born 25 September 2014. I have sent and resent all required docs.
My ui 19 had to be sent 3 times before my claim was sent to the assessor, it was captured on the 14th November. Nothing done thereafter. Today 28th November I am told that the birth certificate is outstanding. This was sent 29th October together with the medical certificate.
Why does the department employ useless people to deal with tax payers claims.
Don't we deserve proper service.
I am utterly dissatisfied by this department.

Roanne Naidoo
0611749649
[email protected]

I was retrenched on 31 July and applaid for uif on the 12 August till today I have not receive any single cent.... Every time when go to labour department they say my money is not ready, and they give me other date to come check. My qustion is how long must I wait? Please help

I've been struggling for 6 months now to get any form of feedback or payment from UIF. I have been paid off after vehicle accident and cannot pay my accounts, I can not work as I am still recovering after the accident. Who can help? I am desperate!

I just want to know what happen if a agency doesn't want to give a employee a UI19 form to claim UIF what should thr next step be

I have applied for uif benefits on 22/06/2014 via ufilling which swear is not user friendly at all. Whenever I had called to find out about my ufilling status they would let me know at the ufilling call centre that I need to submit either some kind of document before the process can take place, taking into consideration had I not called they do not contact you to ask you or let you know that documents are outstanding NO NO NO YOU ALWAYS NEED TO CALL THEM!!!!!!! Well after three months I received a payment. Five months has now passed by and only one payment? My status stays on sent to paymaster. My request was please I would like to know who the paymaster is , but nobody at the ufilling call centre can help you. Taking into account I have been employed for 36 years and to be treated like this is unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!. MAYBE THIS IS SOMETHING FOR THE PUBLIC PROTECTOR TO INVESTIGATE???

Good day,
Please could someone help me we submitted an COMPENSATION FOR OCCUPATIONAL INJURIES claim on the 29/10/2008, this claim was rejected due to a mistake on the Labour Department’s calculation, which we than had to file an objection which was held on the 28/08/2014 and we were awarded the claim due to the error the Compensation fund had made. I was told it will take no longer than 3 weeks to be sorted out its now been almost 12 weeks and every time you call the office (When you can get through) the tell you to phone another department or that person is off sick and they never get back to you, I contacted your Durban office on the 4th November 2014 they told me it has all been processed and gave us the amount due to be paid out, and that payment will be released by no latter that WED the 12th November 2014 I phoned Durban again today they told me to phone 0123199135 I phoned and was told the payment has to be Authorised in order for the payment to be released, so I contacted your Durban office again on 0313361784 and was once again told that the problem lies in Pretoria and to phone 0123199135 as everything was sorted the problem is with the system and Pretoria must deal with it. This is an ongoing problem, You spend days trying to get hold of the Department of labour only to get no assistance at all, what is happening with this department, Please could you get a senior person to assist me as this is now becoming a huge problem as Pretoria is blaming Durban and Durban is blaming Pretoria and they say the system does not work and I firmly believe it’s not the system that does not work it’s the people not knowing how the system works
Regards
Mandy Horn
0847362802

Zandile management services in braamfontein is reaping employees of their money, they claim to be paying uif but they are not.people are working without contracts.they are firing people any time they wish and we do not get help from this department.why?everything is wrong about labour practice in this company,please come to the party and rescued employees who live in fear of losing their jobs and fear of being harrased by Gugu Khomo who is the general manager at the company. Their numbers is 010 110 0425 they are based in braamfontein,brampark office park,33 hoofd street,forum 1.

I was on skills development programme with SASSETA o 1st April 2012. more Lawyers were involved in training Candidates. They obtained funds from government and One Lawyer obtained funds using my name and registered me without my knowledge. I called him and requested information how he managed to register me because he cant even point at me as we never met. I went to Soweto and matter was referred Orlando East for an appointment of Inspector. I went there since first week of October and I don't see much progress. The company I was working at submitted all necessary documents and to three year circle it also affect the claim. Please advise me if is possible to make follow ups or online assistance as the person who registered is practicing in Pretoria. He refused to sign UI 19 after several attempts were made. So it is a clear view that he might have obtained money from government unduly so or in a fraudulent manner. I explained to Labour Consultant to investigate as my intention was highlight Law society to assist taking legal action against such person. The I was working for can write an affidavit to that effect and also a certificate I obtain from Law Society.Please call 083 404 7866

I went on leave on the 14 of July 2014 I submitted all my forms I was told to phone in six to eight weeks time I did as i was told the people at the call centre are plain down rude they don't even know what they are doing there themselves. I had reside in Edenvale I had to go to the department of labour more than eight times they lost my forms twice then when I submitted everything they lost my ui 1.9 and another form... I am so sick and tired the stress is unbelievable anyways its now November and I still haven't received a cent.. on my ufiling it said sent to assessor on the 10 october I wonder how this assessor would feel is he/she was on maternity leave and had to depend on uif these people are heartless as long as they are eating their lunch getting fat and getting paid their salaries on time what do they care.

Good day.

I did submit the all the documents for materniy claim via ufilling in August 2014 and the case was referred to assesor on the 31/08/2014 as indicated on the ufilling profile and the agents from call center also add that this case is on the assesor from 31/08/2014,but is been over three months now and still did hear anything from your side I make follow up several times but still dont get any assistant,

I even went to brach to find out how far is the case, I was told that my claim is not on the database,they said i must re-submit the documents manually but what i dont understand is how the system work.If this claim was submitted three months ago and still on the assesor and at the brach they said is not on the sytem were is the truth,cause now i feel that Im not told the truth whether at the branch or at call center.

How can the agents at Labour departments say they dont know how long can it take to assessed the claim.

This is not really not fair at all,and this thing can continue like this after all is my money.

Assesor can take three months to assessed the claim but still dont contact me not even once.

I really hope to hear from you soon

Contact details
0834194466
[email protected].

I have done all necessary that is required for UIF payments! This was in AUG 2014! Got told to sign 9 OCT 14, which I did, got told to call the number in 2 weeks to follow up regarding payement!! 24 OCT called the number provided to find out I'm not processed on the system!! I have been sitting at alberton branch for 2 days, and no help from no one!! This is frustrating!! I didn't have to go thru all this with my maternity?! Can anyone help!!! [email protected] OR [email protected]

Like all the other complaints. A total lack of service from UIF and a major run-around. I have paid UIF for eleven years and lost my job in Dec last year. I have been to the UIF Roodepoort several times and every single time its yet another story. I was even given a card to claim in June and when I went was told I couldn't claim due to one employer having not completed the paper work. Despite telling them several times that the employed had disappeared they insisted I had to get it sorted. They referred me to the inspectors and finally I thought something would happen and now it would appear the inspectors are just as incompetent as everyone else at the UIF office Roodepoort as they have not done their part. I have been given phone numbers to phone and they don't work. Where to know???
Is there anyone in the department that has a brain in their head and cares that people need their UIF pay outs or are they just there for their salary..no work and full pay...Can I have a job there??

I was paid off at Sasol Mining on the 15 October 2014. I waited for my documents from them and I went to the local UIF offices in Standerton in January 2015. I completed the forms they even send me back to Sasol in Secunda to get some more info. I did not know I was suppose to get a reference number. I waited for a month and went back the person working there told me I must wait they still busy with my application. I again waited another month and went back but I was robbed of all my stuff in front of the offices. The stole my Id and my drivers licence. I went inside the office and was informed although they had copies of my Id document they can not pay me out because I need to apply for my replacement Id and then come back because they need the original document. I asked them why they can not use my id that they have on file. But hey told me it is not working like that. I had to wait for my replacement id document and when I went back in April they again completed all the forms. When I queried my pay-out I was informed that I took to long to apply. I tried everything possible to get my UIF money which was deducted on a monthly basis from my salary when I had a job., I even send a appeal letter and when I phoned yesterday I was told it is been declined. I REALLY NEED THE MONEY - I still don't have a job. My number is 0845049363

After reading the numerous complaints from the other people who seem to be having no luck, I suggest some sort of mass action.
Everytime you email [email protected] or [email protected] I suggest alos including the Department of Labour Top Management.
http://www.labour.gov.za/DOL/about-us/labour-ministry
Maybe if they get enough emails, something will be done.
Otherwise we should all contact Carte Blanche or other press.
Deductions always go off our salaries for the UIF every month but when it cvomes to claiming, we are given the runaround. So many stories sound similar to mine. Maybe the fund has no money due to corruiption and this is why they attempt to delay payment as long as possible.

I'm at the end of my tether? Are you?

Let's do something about it!