I was a proud (until recently) owner of a Honda Civic. My pride and joy were pre-mature I guess.

I have been having mental agony dealing with a problem in the car delivered to me by Yong Ming Motor Sdn Bhd, Tampoi, Johor Bahru on 15 January 2021. I noticed rusting on both the driver and passenger side door panels and in another place (please refer to En Fakhrul of the Warranty Section at Yong Ming, Tampoi). I also noticed bubble formation on the passenger side of the door indicating the poor quality of the workmanship. It's also an indication that the paint would peel off anytime now and I suspect that this is also due to rusting which would probably result in a hole in the door. The said are clearly manufacturing defects. Images of the defects (rusting and bubble formation) noted are attached for your reference.

I first raised the issue with your authorised service centre (warranty, sale and service personnel), viz Yong Ming Motor Sdn Bhd in June 2023. Despite repeated reminders and many many calls, the problem remains unresolved. The before-sales services of Honda were excellent. The after-sales services leave much to be desired. No effort was made to undertake a professional evaluation and the cause of the issue. Looks like Honda is more interested in making sales and making profits and is not bothered about customer satisfaction.

We chose Honda for its brand image believing its products would be great and would give us trouble-free and pleasurable usage. This issue has really caused me mental agony and restlessness. I have been going around like a madman barking with no solution offered. Please note that after being convinced as to the excellent quality and after-sales support assured to us by your sales personnel, Adam I had got myself and a Honda City and influenced my friend to buy a Honda CRV both at the same time. My email to him to express my dissatisfaction on 15 July 2023 is appended herein below. He promptly arranged for the vehicle to be inspected by a senior painter at the service centre who confirmed that the rusting is a very serious issue and would spread to other parts of the car if not immediately and aggressively handled.

My emails to your service centre have not been responded to. I have had to talk to many many people from accountants to lawyers and do a lot of reading and researching to see how I can have my problem resolved. All this would have been unnecessary if your service centre had effectively resolved the problem and I would have saved a lot of time, effort and money.

You would note that the rusting is on the inside under the rubber lining and as such is not a matter of negligence or careless handling on our part. It is clearly a case of a manufacturing defect, a case of using sub-standard and/or poorly treated material.

Now, with no further delay, I insist on Honda making good the defect by having the whole car thoroughly inspected and all rusted parts replaced in its entirety and that I be furnished a replacement car for my use during the tenure the car is with you for the works to be carried out.

We will also get this copied to Mr Hironobu Yoshimura, MD & CEO, Honda, Malaysia

Your Unsatisfied Customer
Shanmugarajah

Honda Civic intermittent parking sensor check system issue cannot be resolved since August 2022 until Apr 2023. Even though I manage to show them when I sent my car in for a few time, but symptom disappeared just before they plug in the diagnosis system. Disappointed with Honda.

Saya CRV TCPi dgn no pendaftaranTCB 5188.
Aduan :

Pemanduan yang kurang selamat apabila kenderaan diberhentikan dalam kelajuan melebehi 110km/j , stering kereta rasa bergegar.

Saya telah buat aduan di SC Gong Badak , Kuala Terengganu tetapi tidak disahkan utuk pembaikian kerana ada semburan cat pada calipers disc brake.

Pohon maklumbalas segera.

HP:0199196408

I'm try call your cervice centre at Chemor Perak 3-4 times today morning for booking service appointment but failed because no ringing and no body pickup the phone. I'm don't know what your problem but it's disappointed to me.TQ.

WHOM IT MAY CONCERN
FRUSTRATION WITH THE POOR QUALITY THAT LED ME TO PAY A HIGH PRICE FOR REPAIRING A HONDA CIVIC
Dear Sir,
I'm here to express my great dissatisfaction with the Honda Civic that I bought in December 2016. Given that it is a year-end buy, I would think that I purchased it close to 2017. It is just over five years (around 120,000 total kilometres). I was driving 189 kilometres away from my house from Kuala Lumpur to Kuantan when the automobile suddenly halted in the middle of the road. I was able to get in touch with the towing company and have the car delivered to the authorised Honda service facility in Kuantan, Pahang.
After inspection, they told me that the gearbox had a problem and needed to be replaced, which would cost over RM20,000, or it could be repaired using the same gearbox case but would require an overhaul and the replacement of most of the parts, which would cost RM7200. Hearing that and considering the reliability of this car, which is just a few years old, has me really shocked. I still owe the bank money on this car and will continue to do so for three more years. Since I purchased the car, I have never neglected to take it to the authorised Honda Service Center for regular maintenance. The gearbox failed just two weeks after the last service, which involved changing the gear oil. I expressed my dissatisfaction to the service representative who helped me, and he said that there are three to four other Honda automobiles with the same issue, and that it is typical and there is nothing that can be done. Everything depends on chance. I believe that the engine and gearbox are the most crucial and expensive components of a car, and that a customer expects that these two components will last the longest for a high-quality vehicle.
Since we believed that Honda automobiles were among the finest on the market for their quality, dependability, and excellent after-sales services, I found it extremely difficult to accept this and thought that the public should be made aware of it. But after that, I had the idea to formally complain to you to see if you might assist me in solving my situation. I'd want to know what steps you may take to help a "so-called unfortunate client" like myself from head office. To be completely honest, I haven't yet made my situation known to the general public or the media because I want to see what you can do after receiving this email to resolve my issue in a way that is fair to all parties.
I sincerely hope you can help with this issue, 'to whoever it may concern'. I've asked the Service Center to move forward for the time being because I don't have a car and need one to get to work and for everyday use. The service representative estimates that the repairs will take 10 days to complete. I look forward to hearing from you in 7 days from the date of this email. Thanks.

Personal details:
Ragene Ramachandran
Car Registration Number: CDV 3610 (registered under Sri Kartheesvari – wife)
Contact number : 0169866610
Honda Service Centre: Macinda Auto Sdn. Bhd. (HONDA), Kuantan, Pahang, Malaysia)

Regards,
RAGENE RAMACHANDRAN

Dear Honda Malaysia,

I go Honda USJ to check my car have noise. When i drive slow on the road have small bump also have noise. I ask for checking, after checking inform me my front both side lower arm problem and the stabilizer link & front brake disc have problem. But just can send warranty the stabilizer link & brake disc only. The front both side lower arm can't send for warranty, b'cos this item not in title for warranty.

Only can warranty the stabilizer link & brake disc, the cheaper i can send warranty. I really disappointed about this. Is 5 years warranty claims is just fake promises? I keep for servicing on Honda i just need keep for my warranty. Now inform this item not in title for claim. My car only 4 years & not yet to 100K.

I REALLY FEEL CHEATED BY HONDA.

Dear Honda Malaysia,

I go Honda USJ to check my car have noise. When i drive slow on the road have small bump also have noise. I ask for checking, after checking inform me my front both side lower arm problem and the stabilizer link & front brake disc have problem. But just can send warranty the stabilizer link & brake disc only. The front both side lower arm can't send for warranty, b'cos this item not in title for warranty.

Only can warranty the stabilizer link & brake disc, the cheaper i can send warranty. I really disappointed about this. Is 5 years warranty claims is just fake promises? I keep for servicing on Honda i just need keep for my warranty. Now inform this item not in title for claim. My car only 4 years & not yet to 100K.

I REALLY FEEL CHEATED BY HONDA.

DEAR HONDA TEAM

This is like a nightmare to me, my 1st car with HONDA & less 1 Year my car have a major breakdown.
After 2 month in service center still in checking, waiting approval a lot of department. No car to replace during this happen.
Until to date only 2 time customer service call me without any clear assistance. How long you can wait if this happen to you.
How can I go to work from Port Klang to Subang Jaya, I need to use 3 different transport with own cost. Wasting time & money.
Installment still need to pay. Any claim from your side is not allowed.



HONDA MALAYSIA SDN BHD - Please action on this.

Issue happened at Peringgit Sri Auto Services @ Puchong Kinrara branch

First of all I'm quite well with Peringgit Sri Auto Services @ Kinrara branch all these while for years. Few years back (year 2019) my Honda Civic 1.5TC (2017 batch) started with some steering issue after about 2 years drive.

The steering turning not smooth during idling and reported 4 times previously since from year 2019 follow by the 5th complain on 25/03/2022 is called up by Honda Malaysia and requested me to verify / inspection again with the same issue, same service dealer Peringgit Sri Auto Services @ Kinrara for warranty claim judgment report submission to HM purposes because my vehicle 5 years warranty expired due is on 27/03/2022.

Here's their tricks comes on my last visit for this service dealer. For procedures wise, I do demo again with foreman (Mr. Ah Seng) and foreman noted this issue obviously as well I asked the foreman is it so called NORMAL? He don't dare to answer me although they are professional mechanic! Such a great joke! The same day in the final customer jobsheet description only noted with "TO CHECK STEERING TURNING NOT SMOOTH . . SEND REPORT" by Mr. Kenny Kok Seang (Service Advisor).

Who know end up the ACTUAL full report description that Mr. Kenny submitted to HM is actually "NOT WITHIN THE SPECIFICATION" and it's not a CLAIM report told by HM when I called up to HM to follow up about the claim status on 20/05/2022 since no one update me after my last service dealer visit! Such a great tricks played by services advisor Mr. Kenny Kok Seang Teik on the full report description from an official authorised service dealer! My question is why you don't dare to write it on customer's jobsheet and hide this from customer's jobsheet?

Since treated by such bad way indirectly by people who not responsible on their work as Service Advisor to wrote such incorrect description (Kenny Kok Seang Teik) now is NOT about solve / claim anymore for me. But please resign if you unhappy with your daily work and please work properly with HONESTLY if you enjoy your daily task! I can say this is a extremely bad service experience that I had in my life about vehicle services. This incorrect service report may ease your daily work afterwards but it's totally the wrong way with your bad mindset attitude in service line especially dealing with customer. I definitely won't go for Honda again for my next vehicle although my last 2 vehicles are also Honda! This is really NOT recommended Honda service authorised dealer with these kind of attitude staffs in!

Steering turning not smooth is not a critical issue but it still an abnormal issue for any well maintained with followed full service schedule vehicles.

It's not my statement but just my question here:
SC unwilling to do warranty repair although this is their responsibility to get it solve but they refused and treat this is wasting time without benifit to company or no incapable so solve it?

Just long in short, a good name of Honda authorised service dealer unable to solve a vehicle with steering turning not smooth for years?

I tried not to write this feedback, at first I'm trying to call and highlight this case to branch service manager on 21/05/2022 @ 1.50pm & 23/05/2022 @ 4.17pm, since still unable to reach service manager by reason of manager is on meeting and out of office told by reception, I do requested to return my call on my second but seems no response. So that's the reason I wrote this out on review feedback. I'm not demand any extra from anyone since from the beginning but this is the real happened bad service experience ever.

The video of steering turning not smooth:
https://drive.google.com/file/d/1F5uObF9LBxLNiag4F4f3Ou3bpnc0RABF/view?usp=drivesdk

The final customer jobsheet by Mr. Kenny Kol Seang Teik:
https://drive.google.com/file/d/1QWlIPh8y0187f77YAjnLE5oVQdmAF-og/view?usp=drivesdk

Timeline.

Jan 22 , 2022.

My car developed a oil leak.
I sent it to Honda. And was told it was due not the rubber seals.
I paid for all the relevant seals to be replaced

April 6.

My car was leaking again and I sent it back to Honda. After inspection, I was told that there was a problem with the engine block. I was told they would make a report to facilitate a claim as my car is still under warranty.

Two weeks later

I called Honda and was informed Honda Malaysia was investigating my case and needed extra documentation to approve the claim.

One week later.

No update from Honda. So I emailed. An representative from Honda Malaysia called me and informed me that they were working on the case. There was no engine block in stock but they would get it from another country. He estimated I will get my car back around the first week of June.

May 10.

I was contacted by Honda and told that Honda Malaysia had rejected the warranty report and instead ask the mechanics to measure the bolts/screws involved. I was in disbelief at what they told me.

I called Honda again. I told the lady to be honest with me. Not to keep me in hanging on and my car still stuck in the workshop.

The reason for their post is because I feel I have not been treated fairly or honestly by my Honda dealer and subsequently Honda Malaysia.

My car has been off the road since early April. Not only have they been inconsistent with their updates to me. But throughout our conversations and interactions they assured me that the warranty claim would be ok.

Meanwhile i continue to incur extra cost to perform my job.

I believe Honda took advantage of my patience and the fact that I am a female.

Until now I have not had any explanation for this debacle and no indication of when I will get my car back in good working order.

Met with an accident and sent my car to Sri Utama workshop on 29/11/2021 and my car is expected to be ready by 18/10/2022. However the driver seat parts not ready and Honda extend the repair time until Mid Feb 2022. On 17/02/2022 the workshop updated on the delay until Mid March 2022 and recently on 29/03/2022 the workshop updated on the delay will be until End April 2022.

Honda is holding my car for 5 months and Shahrin from the spare part department said nothing Honda can do and no replacement car can be given. How bad the service and very inconvenience for me have to rent a car for 5 months!

Already started researching all possible future issues with the 2020YM BR-V V variant after taking delivery of it in December 2021 with a growing dissatisfaction list which I’ve also sent HM’s CEO, Ms. Madoka Chujo. I hope that they’ve preemptively resolved those issues with premature wear of the lower control arm bushings, absorber mounts, and driveshaft boot. Now back to my case with a missing mudflap screw, scratch mark, poor fitting armrest panel, deformed door weatherstripping rubber, door and dashboard rattle, loose foldable seat, poor fitting door weatherstripping rubber with finishing defect at top corners flaps, radiator that wasn’t bled of air in cooling system causing an already filled coolant reservoir to drop below the minimum, AC cracking noise with temperature changes, etc. Mind you this car is practically less than 2mo as to date and I’ve already compiled over 20 issues with it. Shouldn’t HM already know about the issues with this model? Tough luck on part of the SC too to deal with such issues as they happen.

Attention: CEO HONDA MALAYSIA
Dear Madoka Chujo,

On 03rd November 2021, I sent my car for service at GLOBAL AMITY NILAI SDN BHD. I has been informed that there is a leak at the gear box. According to the service advisor, they will highlight this matter to HONDA MALAUSIA for any action to be done.

It has been almost A MONTH since 3rd November 2021 and no action has been in place. I called the service center ON and OFF but they cant give me a solid answer other than waiting for HONDA MALAYSIA feedback.

My question is, how long does HONDA MALAYSIA need time to feed back on this small problem and make me worry to drive a HONDA car which supposed to be one of the reliable machine on earth.

Please get my confidence back. Your cooperation is highly appreciated.

I was very disappointed that my newest Honda Civic steering rack noise problem which appeared very recently and cannot be claimed under warranty because of 1 missed regular maintenance service. The steering rack problem is an obvious manufacturing defect as the car mileage is so low and has nothing to do with service schedule. This is a similar problem to the world famous air bag problem.
I made an online complaint and service provided by the person in charge Ms Rodhi (1800882020) is utterly disappointing. She seems to be too busy and not interested to deal with customers, and never attempt to return my calls despite many promises given.
After many calls over several days, I finally received a call from another person saying that this steering rack defect cannot be claimed.
All my other cars over the last 20 years are Honda and all of them have no such problems except for air bag. The quality of Honda cars nowadays is terrible. Before this, the fuel pump broke down suddenly and the car has to be towed back to workshop.
The reputation of Honda has deteriorated so badly that even warranty claims can be easily voided by lame excuses. It is very frustrating to learn that after more than 20 years of loyalty to Honda brand (all my 8 cars are Honda), I am given this kind of unfair and ridiculous reply. Honda is basically saying that loyalty to them does not pay.
My sincere advice to all car buyers is to buy other brands of car and avoid Honda whose famous quality and service are already gone!

My newest less than 3 years old Honda Civic steering rack noise problem which appeared very recently, cannot be claimed under warranty. Quality of Honda cars are very poor nowadays and can be very frustrating to own.

Managing Director and CEO of Honda Malaysia
Honda Malaysia Head Office,
RE: 5 Years Warranty against defective steering rack

As a loyal Honda customer for more than 20 years (all my 5 cars at present are Honda), i was very disappointed that my newest Honda Civic steering rack noise problem which appeared very recently cannot be claimed under warranty because of 2 missed regular maintenance service.
The steering rack problem is an obvious manufacturing defect as the car mileage is so low and has nothing to do with service schedule. This is a similar problem to the famous air bag problem.
I made a verbal complaint and service provided by the person in charge Ms Rodhi (1800882020) is utterly disappointing. She seems to be too busy and is unsuitable to deal with customers, and never attempt to return my calls despite the promises given.
After many calls over several days, I finally received a call from another person saying that this steering rack cannot be claimed. It is ridiculous that the steering rack can fail after a few years of use and reflect poorly on the quality of car.
I never own other brands of cars except Honda all my life and all my other cars over the years have no such problems except for air bag.
It appears that the quality of Honda cars is going down the drain and I wont be surprised that car buyers will avoid Honda cars in future. If Honda cannot rectify my car steering rack problem, I will definitely not buy Honda car again in future.

Dear Honda Malaysia,

On 14th April 2021 I have brought my car to Botanic Auto Mall Service Centre. Reason is got abnormal sound during driving over bump road (Speed at 10-20km/h). After round of inspection they found out rear axle beam got problem and need to send report to Honda Malaysia.
On 10th May 2021 Honda Malaysia approved my warranty claim and new rear axle beam replaced successfully. After 3 months again I am facing new abnormal sound at front side when driving over same bump road. Send to same service center again and they found out noise from front both side lower arm. As usual they informed me that need to send report to Honda Malaysia for warranty claim. After 2 weeks of waiting I received a call from service center that my warranty claim were rejected due noise is not included in warranty claim.
I just want ask Honda Malaysia how come on May 2021 you can approved my rear axle beam warranty claim successfully even though found noise from axle beam. Now the same noise at front both side lower arm cannot claim due to noise. Please explain this issue because I can't understand without any noise or sound how come we can know the faulty in the car? let's assume that the lower arm is at faulty but no sound detect during driving. Is this fine for you because until no noise detect is fine to continue driving the vehicle. Is 5 years warranty claims is just fake promises? I really disappointed with Botanic Auto Mall Service Advisor because they thought customer don't know anything about the car and Engineering side. The faulty parts normally give sound in order to detect problem. If no noise comes out how we can detect the problem? Any special method to identify the faulty parts without noise coming out? Come on Honda Malaysia please look into this issue seriously and I hope and good answer from your side. Please refer attached file for your reference.

Thanks and regards,

Mogan Maniam

[email protected]

Complaint for unnormal rust issues on front Bonet and rear boot.

I would like to Complaint about unable to claim warranty for unnormal rust issues for my 2020 Honda Civic 1.5TCP which was bought on 8th October 2020.By late August 2021 I saw some unusual paint peel off on 2 places on the Bonet and 1 on the boot and I have approached Honda Vivahill Motors. Sdh. Bhd., Penang, where clicked some pics and send them to Honda Malaysia. They said they'll get back to me in 3 days but in next few days I saw one more new rust issue on the driver rail. I was worried and took my car to Honda JM motors, Penang ( Only Paint and Body service center in Penang) and they too took some pics to send to Honda Malaysia.On 23-09-2021, I got a call from Honda Malaysia saying "your claim has been declined for the Bonet and we'll try to appeal for the Boot maybe" and I have been very very disappointed that the service manager kept on repeating that it's environmental issues and so claim has been rejected. I tried so bad to explain him that the car is so new just 11000+ Kms done in 11+ months Old, always parked in covered parking, always used in Penang city and Highway between KL and Penang yet he completely ignored and kept on repeating environment factors are not covered by Honda malaysia. I do know that natural disasters are not covered under manufacturer warranty but here the problem is he kept on repeating stone chips and when I asked him how come we have same issues in all the Bonet, rail and boot..? He just said it's environmental issue and cannot covered under Honda Malaysia Warranty repeatedly.

I do hope Honda Malaysia take seriously about this case , and do the needful.

For your information same area with me , my other car even my neighbour car dont have this rust issues.

Kindly be consider the case & respond to your customer with some certain logical facts.

Thanks and Regards
Rajamanickam Veerapandian

Complaint for undercarriage unnormal rusty issues

I would like to Complaint about unable to claim warranty for undercarriage unnormal rusty issues for my car honda Civic was bought at dec 2017 .At this 30th of May my car was usually services at Glenmarie honda service centre according the service schedule and find out undercarriage unnormal rusty , service advisor taking photo for the affected part on same day 30/05/2021 and at 9th of august been advise my car back for second round photo shot (Glenmarie honda service centre is responsible and did they job well  ) until today im very very disappointed informed that I wont get any warranty claim from Honda malaysia

i do hope Honda Malaysia take seriously about this case , my car with me are staying in KL central , not in langkawi island that surrounding by salty sea with blow sour wind for 365 days , beside for year 2020 until year 2021 we all having pandemic , in MCO lot times can't cross over 10 km , can't cross state , travel no allow,  most of time just stay at home . car mileage until today are less than 8000 km for 2017 dec car 

For you info same area with me , my other car even my neighbour car dont have this rusty issues and at year 2020 DEC service moment my car is great dont have rusty issue been detected , even pandemic i still let my car warm up always with drive around my area at least 20min or 30 min

kindly be considering & responsible to your customer 

Thanks Charles low 

Attention: CEO HONDA MALAYSIA
Dear Madoka Chujo,


I would like to Complaint about unable to claim warranty for undercarriage unnormal rusty issues for my car honda Civic was bought at dec 2017 .At this 30th of May my car was usually services at Glenmarie honda service centre according the service schedule and find out undercarriage unnormal rusty , service advisor taking photo for the affected part on same day 30/05/2021 and at 9th of august been advise my car back for second round photo shot (Glenmarie honda service centre is responsible and did they job well  ) until today im very very disappointed informed that I wont get any warranty claim from Honda malaysia

i do hope Honda Malaysia take seriously about this case , my car with me are staying in KL central , not in langkawi island that surrounding by salty sea with blow sour wind for 365 days , beside for year 2020 until year 2021 we all having pandemic , in MCO lot times can't cross over 10 km , can't cross state , travel no allow,  most of time just stay at home . car mileage until today are less than 8000 km for 2017 dec car 

For you info same area with me , my other car even my neighbour car dont have this rusty issues and at year 2020 DEC service moment my car is great dont have rusty issue been detected , even pandemic i still let my car warm up always with drive around my area at least 20min or 30 min

kindly be considering & responsible to your customer 

Thanks Charles low 

Attention: CEO HONDA MALAYSIA
Dear Madoka Chujo,


I would like to Complaint about unable to claim warranty for undercarriage unnormal rusty issues for my car honda Civic was bought at dec 2017 .At this 30th of May my car was usually services at Glenmarie honda service centre according the service schedule and find out undercarriage unnormal rusty , service advisor taking photo for the affected part on same day 30/05/2021 and at 9th of august been advise my car back for second round photo shot (Glenmarie honda service centre is responsible and did they job well  ) until today im very very disappointed informed that I wont get any warranty claim from Honda malaysia

i do hope Honda Malaysia & Mr Muhamad take seriously about this case , my car with me are staying in KL central , not in langkawi island that surrounding by salty sea with blow sour wind for 365 days , beside for year 2020 until year 2021 we all having pandemic , in MCO lot times can't cross over 10 km , can't cross state , travel no allow,  most of time just stay at home . car mileage until today are less than 8000 km for 2017 dec car 

For you info same area with me , my other car even my neighbour car dont have this rusty issues and at year 2020 DEC service moment my car is great dont have rusty issue been detected , even pandemic i still let my car warm up always with drive around my area at least 20min or 30 min

kindly be considering & responsible to your customer 

Thanks 
Charles

I’m writing to let you know my car’s problem and disappointment with your company’s service.

 i) On 16th October 2020, my car had breakdown near restaurant Seri Sahabat Cheng Melaka. After that, my car was towed to Kah Motor Melaka for repair. They said that the fuel pump needed to be changed.

 ii) On 22nd October 2020, after wait for the stock arrived, I have changed the fuel pump at Kah Motor Melaka. My car was running well until the latest service, which was July 7th, 2021.

 iii) On latest service 7th July at GTO Honda Tampin, I was told by the service center that i need to change the fuel pump again although i have informed them that last year October i have changed the fuel pump and currently I am NOT facing any problem with the fuel pump. Surprisingly, they told me THIS IS HONDA STANDARD PROCEDURE and they still need to change it. As a consumer, i have to follow their advice.

Thereafter, the same problems which i am facing on 16th October 2020 happen again. My car started making problems and not able to start the engine twice. In addition, the fuel meter is unstable with keep changing.

 iv) On 30th July 2021, I have made an appointment again with GTO Honda Tampin to check again on the issue. After spending the whole day checking, the technician told me that he had done pressure test, tightened up the battery terminal and reset the system and NOW ALL THE ISSUES SETTLED. After i arrived home, the same problems happen again.

 v) On 31st July 2021 I have called  GTO Honda Tampin at 12 noon to report the issue again. They told me to leave my car at their place for five days as they not able to repair immediately and they only will check on Monday to Wednesday.

I am EXTREMELY DISAPPOINTED with the unprofessional service provided by GTO Honda Tampin and the INTENTION TO PURPOSELY CHANGE FUEL PUMP TO MAKE MORE MONEY FROM HONDA. Moreover, INCOMPETENCE TECHINICIAN who diagnosed the issues the whole day and NOT able rectify the problem.

My husband is a grab driver who depends on this car to make a living and GTO Honda Tampin is taking their own sweet time to diagnose the PROBLEM WHICH THEY CREATED and ASKING FOR ADDITIONAL 5 DAYS. This is totally unacceptable !

Make sure this problem solve immediately and if there is no answer from you within 48 hours, I will viral this issue on social media and report to all the relevant authorities in Malaysia and oversea including Ministry of Domestic Trade and Consumer Affairs, Honda Malaysia and Honda Japan. At the same time, i will submit claim for compensation to the Tribunal For Consumer Claims Malaysia under the Fraudulent Services, Motor Vehicle Workshop.

Car cannot start battery just went flat exactly One year why Honda is using such a brand that giving to a lot Honda car owners.
Infact the formen do highlighted that there is frequent problem of this kind.Pls don’t use this brand FB battery.Honda I believe
Is a top brand don’t spoilt IT by using a lousy brand battery

Attention: CEO HONDA MALAYSIA
Dear Madoka Chujo,

Background:
I am bought my car Model ( HRV-RS) last year 2nd July 2020, when the time to collect my car from CAR MOTOR SELAYANG Branch noticed that back door both side Door- Moulding got space between front headlamp and bumper.
After i made complaint they changed for me both side in a week under warranty but the same issue arise again. After that i am still made complain multiple times, they said this is a normal problem.
I am very dissapointed that after a week my front bumper was cracked because this space issue. Again I went the same particular branch to sent my car to repair front bumper last 25th March 2021. Almost they took 3 months to repair my car front bumper.
Last week they got called me to collect my car but the space is still there both side bumber right now. I am totally dissapointed on this issue right now. Who is responsible for this issue until now never settle yet? My side i am never failed to pay my monthly repayment amount RM 1863 every month.
Another thing i am also really dissapointed with Car Motor Selayang branch Manager Mr. Jacky because he also saying that this a normal problem. I am also complaint multiple times at Honda Malaysia, they also respond will solve this issue but its already 3 months.
When i went last week to collect my car really dissapointed.i am dont know when car issue will be solve and now i am going to complaint under Hal Ehwal Penguna Department.
My car still at Car motor selayang branch and i will wait until my car issue to settle. Hope you guys can take immediate action and respond ASAP.

Regards,
Perumal A/L Krishnan
018-9123644

Attention: CEO HONDA MALAYSIA
Dear Madoka Chujo,

Background:
I am bought my car Model ( HRV-RS) last year 2nd July 2020, when the time to collect my car from CAR MOTOR SELAYANG Branch noticed that back door both side Door- Moulding got space between front headlamp and bumper.
After i made complaint they changed for me both side in a week under warranty but the same issue arise again. After that i am still made complain multiple times, they said this is a normal problem.
I am very dissapointed that after a week my front bumper was cracked because this space issue. Again I went the same particular branch to sent my car to repair front bumper last 25th March 2021. Almost they took 3 months to repair my car front bumper.
Last week they got called me to collect my car but the space is still there both side bumber right now. I am totally dissapointed on this issue right now. Who is responsible for this issue until now never settle yet? My side i am never failed to pay my monthly repayment amount RM 1863 every month.
Another thing i am also really dissapointed with Car Motor Selayang branch Manager Mr. Jacky because he also saying that this a normal problem. I am also complaint multiple times at Honda Malaysia, they also respond will solve this issue but its already 3 months.
When i went last week to collect my car really dissapointed.i am dont know when car issue will be solve and now i am going to complaint under Hal Ehwal Penguna Department.
My car still at Car motor selayang branch and i will wait until my car issue to settle. Hope you guys can take immediate action and respond ASAP.

Regards,
Perumal A/L Krishnan
018-9123644