I'm extremely disappointed with Honda. Honda was worst car with worst service ever i experienced so far. Definitely Honda will be out from my consideration list after this. Bought HR-V on May 2017. Last year i starting having the problem with Caliper Rear (A) issue. Whenever i pull or push the ""P"" button. there will be loud sound occurred. I send in to Old Klang Road branch. They changed the Caliper Rear. Not even half year. Same issue occurred again. This round i send to Sungai Long branch hope get better/experience technician. result: WORST. Has the Left site Caliper Rear Changed. Not even 1 month. SAME issue again. IS SAME ISSUE HONDA. When i send in my car to the same technician. Surprisingly this is the answered i get. "Sir, you will need to bare with the sound as this is known issue for the batch of HR-V you bought. That's why Honda released new version of HR-V. I can showed you our test car. You will able heard the sound as well. We only can keep change the part when the sound getting louder and you need come back during weekday because weekend we only perform services. Nothing we can do"
Are you telling me we bought Honda car with problem in the package and Honda not intend to resolve it?
Are you thinking we having so much leave just waste 1 day send in car to check and another day to change the part? Honda is SUCKS

I am very dissatisfied with Honda Malaysia being a big organization but has no focus on customer satisfaction. I recently bought a new Honda CR-V and to my dismay realized that there were paint defect on the bonnet. Though under warranty I have to endure 6 days without transportation causing much inconvenience and travelling cost. Therefore, I made a formal request for compensation to Honda Malaysia but was given only a simple apology. In my opinion this is not acceptable. This is my 3rd Honda and if I don’t get a satisfactory response from Honda Malaysia, it may well be my last Honda. Rest assured I will only bad-mouth Honda Malaysia and definitely will not recommend any of my contacts to purchase Honda. I will make every effort in my capability to ensure that Honda Malaysia gets the negative recognition it deserves.

Very angry and disappointed owner,
[email protected]

Topic: Dealer Experience
First Name: Mandeep
Last Name: Singh
Email Address: [email protected]
Zip Code: 43300
Phone: +60127213985

Vehicle Mileage: 119,190
Description: I have been having a lot of issues with my car Honda City since 2016 until now. This whole year 2018 i have been visiting the Honda Tanjung Balai Auto SDN.BHD service centre more frequently for the same issue. They are changing parts by parts but issue is not resolving. Furthermore my warranty is going to expire. Without a car i cannot even move around and go to office. Once or twice it's fine but they took almost a year in and out but still having the issue, no resolution until today. When the service centre need to check my car with overnight stay they don't even inform me what is the status. A lot of parts has been changed and i am feeling that i regret bought a Honda car. I need this to be escalated on high priority, extend my warranty and pay the damages/extra expenditure that has cause me until today. If this is not being action my next step will be contacting japan consumer, escalating this to Tribunal and appoint my lawyer to sue Honda. If you need any clarification or more information, please call my mobile number.

Thanks & Regards,
Mandeep Singh

Managing Director and CEO Honda Malaysia
(For Attention: Mr. Toishi Ishiyama)

Honda Head Office
Cp Tower, 11, Jalan 16/11, Seksyen 16,
46350 Petaling Jaya, Selangor, Malaysia

Dear Sir,

I am one of the owner of Honda Civic model 1.5TC modern steel (registration number: KCR 373). I am glad to be one of the Honda family in Malaysia. However there some major issue that made my ownership on this car become annoying. I received my car about 4 months ago. The issue that I am facing started from the first day owning was ACCESSORIES MODE failure that made the whole car system went down. After several inspection and replacement, the car back to normal for short time. Several weeks later the issue haunted again. The most terrify moment was when the issue keep repeating on 24th August during my family trip to Terengganu. I have no idea what is going on with my car after several broke down in just few months’ ownership. Please find details chronology of incident below and you may refer to your service history to know the issue very well.
Date Incidents
30/6/18 1st day receive key from Lee Motor Kedah. Start the engine and shift gear to D, instrument panel blank, Accessory mode. Then I leave for 1-day inspection. Fuse blown. Change the fuse.
1/7/18 Salesman send the car to my house in the morning. Afternoon happen again accessory mode. Leave for 1 week at service center for inspection. Again same fuse blown and changed.
7/7/18 Get back the car and only able to use for less than 1 month.
25/7/18 During night time at open parking LRT station, shift gear to D, accessory mode, instrument panel blank. Towing from LRT to Global Amity Bangi Service Center. Same fuse blown and change again. Leave for 2 days.
4/8/18 Bring back the car to Lee Motor to change the spoiler because suspected from that wiring but after thorough checking, nothing can cause to the fuse blown from rear spoiler.
24/8/18 Family trip to Terengganu, accessory mode happened again during day light. Towing to Tan Ann Eng Gong Badak Terengganu Service Center. Again same fuse blown and change again. Report to Honda Malaysia (PIC Ms Sankari from complaint department)
31/8/18 Sent back to SC Lee Motor for further investigation. Service Manager who handle my car from day 1 receive consultation from your technical team to change one of the component inside the gear box (gear shifter maybe). I leave the car for 1 month to test. Lee motor provide replacement car.
6/10/18 Pick up the car at SC Lee Motor during noon and suddenly happened again accessory mode when I reach home. Send back the car to SC Lee Motor for further investigation.
8/10/18 Log report again to Honda Malaysia.
9/10/18 Receive call from Honda Malaysia (Mr. Ravi) to follow up the case. I express my demand to have new Civic 1.5TC for replacement or return 100% cashback as I feel unsecure and give up already with the car.
11/10/18 Receive call from Mr. Ravi saying that Honda Malaysia never practice to give new replacement car or return back money to customer. He said Honda will form one technical team to investigate and solve the issue. Ask me to wait for a bit of time. But unfortunately the expert never come to Kedah to work with Service Manager Lee Motor, Mr. Steven. Only give consultation via online.
13/10/18 Mr. Steven suspected the failure start from meter which sensitive to sun light. Because most of the accessory mode incident happened during day light.
19/10/18 Mr. Steven had swap all the components i.e meter, fuse box, computer box, etc with test drive car but unfortunately when he tests both cars for 2-3 days (my car with test drive car components and test drive car with my car’s component), my car went down again with same accessory mode failure while test drive car just went well. Meaning the accessory mode failure is not because of suspected default components, but other thing which he also doesn’t know the root cause.

I feel very disappointed with your product. Seems like I have to bear your company faults because until now I still can’t use my car well and perfect. It shows that the car was given to dealer and customer without thorough QC after installation and causing customer need to bear the distress. With all the bad things happened to me throughout owning the car for 4 months, I really hope Honda Malaysia take ownership of your own mistake / careless in providing default product to your customer.
I really hope your kindest as company CEO can give serious attention to my case and consider my demand to have replacement new Civic 1.5TC.
Thank you very much for your kindest understanding and consideration.

Regards,
(Siti Fahimah Binti Mohd Zohdi)
Owner of Civic 1.5TC modern steel
Registration number: KCR373
Email: [email protected]

To: managing Director and CEO Honda Malaysia (For Attention: Mr. Yoichiro Ueno)

Dear Sir,

I am one of the owner of Honda Civic model 1.5TC modern steel. I am glad to be one of the Honda family in Malaysia. However there some major issue that made my ownership on this car become annoying. I received my car about 4 months ago. The issue that I am facing started from the first day owning was ACCESSORIES MODE failure that made the whole car system went down. After several inspection and replacement, the car back to normal for short time. Several weeks later the issue haunted again. The most terrify moment was when the issue keep repeating on 24th August during my family trip to Terengganu. I have no idea what is going on with my car after several broke down in just few months’ ownership. Please find details chronology of incident below and you may refer to your service history to know the issue very well.

Date Incidents

30/6/18 1st day receive key from Lee Motor Kedah. Start the engine and shift gear to D, instrument panel blank, Accessory mode. Then I leave for 1-day inspection. Fuse blown. Change the fuse.
1/7/18 Salesman send the car to my house in the morning. Afternoon happen again accessory mode. Leave for 1 week at service center for inspection. Again same fuse blown and changed.
7/7/18 Get back the car and only able to use for less than 1 month.
25/7/18 During night time at open parking LRT station, shift gear to D, accessory mode, instrument panel blank. Towing from LRT to Global Amity Bangi Service Center. Same fuse blown and change again. Leave for 2 days.
4/8/18 Bring back the car to Lee Motor to change the spoiler because suspected from that wiring but after thorough checking, nothing can cause to the fuse blown from rear spoiler.
24/8/18 Family trip to Terengganu, accessory mode happened again during day light. Towing to Tan Ann Eng Gong Badak Terengganu Service Center. Again same fuse blown and change again. Report to Honda Malaysia (PIC Ms Sankari from complaint department)
31/8/18 Sent back to SC Lee Motor for further investigation. Service Manager who handle my car from day 1 receive consultation from your technical team to change one of the component inside the gear box (gear shifter maybe). I leave the car for 1 month to test. Lee motor provide replacement car.
6/10/18 Pick up the car at SC Lee Motor during noon and suddenly happened again accessory mode when I reach home. Send back the car to SC Lee Motor for further investigation.
8/10/18 Log report again to Honda Malaysia.
9/10/18 Receive call from Honda Malaysia (Mr. Ravi) to follow up the case. I express my demand to have new Civic 1.5TC for replacement or return 100% cashback as I feel unsecure and give up already with the car.
11/10/18 Receive call from Mr. Ravi saying that Honda Malaysia never practice to give new replacement car or return back money to customer. He said Honda will form one technical team to investigate and solve the issue. Ask me to wait for a bit of time. But unfortunately the expert never come to Kedah to work with Service Manager Lee Motor, Mr. Steven. Only give consultation via online.
13/10/18 Mr. Steven suspected the failure start from meter which sensitive to sun light. Because most of the accessory mode incident happened during day light.
19/10/18 Mr. Steven had swap all the components i.e meter, fuse box, computer box, etc with test drive car but unfortunately when he tests both cars for 2-3 days (my car with test drive car components and test drive car with my car’s component), my car went down again with same accessory mode failure while test drive car just went well. Meaning the accessory mode failure is not because of suspected default components, but other thing which he also doesn’t know the root cause.

I feel very disappointed with your product. Seems like I have to bear your company faults because until now I still can’t use my car well and perfect. It shows that the car was given to dealer and customer without thorough QC after installation and causing customer need to bear the distress. With all the bad things happened to me throughout owning the car for 4 months, I really hope Honda Malaysia take ownership of your own mistake / careless in providing default product to your customer.
I really hope your kindest as company CEO can give serious attention to my case and consider my demand to have replacement new Civic 1.5TC.
Thank you very much for your kindest understanding and consideration.

From: Siti Fahimah Mohd Zohdi (Civic 1.5TC modern steel)

Sy baru pakai honda city 2018 7 bulan. Kereta baru tp mcm2 bunyi ada di bahagian dashboard. Cheking telah di buat di SC honda pontian. Tp perlu tgu lg 3 minggu sebab incharge bahagian kerosakn berkursus. Belum settle bunyi yg 1st, ada lg bunyi lain yg timbul. Dulu pkai perodua 5 tahun xda pun bunyi2 mcm ni. Honda xda quality langsung.

COMPLAIN AGAINST HONDA SERVICE

Managing Director & CEO Honda Malaysia
Honda Head Office
Cp Tower, 11, Jalan 16/11, Seksyen 16,
46350 Petaling Jaya, Selangor, Malaysia

Dear Mr. Toichi Ishiyama,

I’m seeking your full attention and action on my wife’s Honda Jazz VBF 9728. In fact, I’m writing expressing my deep frustration and disappointment with Honda services on my wife’s car which was purchased in February 2018.

Firstly, the car has went through several malfunctions and parts replacement (including gearbox). Bear in mind, this car is supposed to be brand new but within the last several months the car has been held in the service center for five times (currently the car is at the UEP Service Center for more than a week for problems still unknown). Really my confidence with Honda Malaysia.

For all the time when the car was held at the service center, Honda didn’t take the initiative to have a replacement car for my wife to move around. All expenses bore by my wife during those time was ignored and not taken into account or compensated, for example; the expenses of going to and from the service center, cost of sending our son daily to and from the University.

Secondly, the car is supposed to be brand new when purchased seven months ago. To-date, with all the parts replacement that have taken place, the car is no longer as good as new (factory assembled). Even the gearbox was changed at a mileage of around 10,000kms usage. This is pure frustration.

We definitely want Honda to take back the car and replace us with a REAL BRAND NEW HONDA JAZZ or just take back the car and settle the balance installment to the financial institution. We have enough of headache with Honda.

Thirdly, throughout those instances when the car was having problems such as, vibrating and shaking at low speed or warning indicators on the dashboard start showing up, all these occurrences were happening at the time when my wife was driving. Just imagine the trouble she has to go through and the danger that might arise driving so-called new Honda jazz car. Honda didn’t pay a glimpse on these scenarios. Again, this whole matters make me real upset and angry. If anything were to happen to my wife and family because of the car poor performance and malfunction, I will not hesitate to take Honda held accountable.

At this present moment, my wife’s Honda Jazz car (VBF 9728) is still held for the last one week at Service Center UEP with no clue as to the cause of the problem. Honda should take full responsibility to cover all the cost incurred by my wife in the absence of a transport for the present case as well as the previous incidences.

We are still not confident with the reliability and safety of this car even after repair has been made just as the previous repair works were made where problems still occur. We strongly urge Honda to evaluate having the car being replaced with a NEW Honda Jazz. Furthermore, with all the parts including gearbox being replaced, the car doesn’t fit to be claimed as a new 2018 model.

Honda has a great reputable name nationwide as well as globally. Do not let this prolonged issues on my wife’s Honda Jazz (VBF 9728) tarnish the image Honda built over the years.

Your prompt in-depth look into the matter is highly sought.

Regards,
Azlan
[email protected]

staff honda global amity yang buat kerja main-main. tidak ambil penting dalam kerja, apa yang jadi pada pada sy semalam terpaksa datang dua kali ke tempat honda disebabkan kesalahan staff honda yang menukar bateri remote dan campak atas dashboard dan bateri tersebut masuk dalam dashboard. dan hari ni terpaksa ke sana lagi sbb staff u buat aliment balancing macam tak penah buat kerja hari ni sy terpaksa pergi dan staff honda ckp sy akan di cas utk betulkan semula. padahal kesilapann dari pihak honda tp kita sebagai user yang kena tanggung. kalau buat balancing tak sampai 24 jam maknanya apa!!! lagi satu major service kereta sy hantar dalam keadaan elok tiada sebarang bunyi tetapi bila saya dapat kereta smlm pelbagai bunyi yg ada. bila kita bagitahu ur click minta kita bayar lain. resit pembayaran kita ada. tak sampai satu hari kita pakai kereta selepas service. sangat mengecewakan dengan honda global amity. buat rotation tayar tak check. tayar lama letak depan tayar baru letak belakang. mana u all belajar?? ibarat tikus baiki labu jadi skg ni. dah hantar tempat yang sepatutnya tetapi kereta rosak. kerugian sy siapa nak tanggung?? memang sangat menyesal hantar kat sini. boleh cakap ur staff mmg bodoh!!!!!!

email- [email protected]

MD & CEO
Honda Malaysia Sdn. Bhd.
Hicom Industrial Park Pegoh, P.O. Box 70,
78000 Alor Gajah, Melaka, MALAYSIA.

Dear Mr. Toichi Ishiyama,
I am Shakti Mehra, working as Vice President Standard Chartered Bank for Malaysia and China. Working as an expat in Malaysia
I recently got my car serviced at Honda 3 S showroom Kuala Lumpur. (Angkasa Motors).
The person who was in-charge was Jonathan. I am very disappointed by the way service was done . Neither the car was cleaned neither it was vacuum.
I am now doubting whether the car oil was also changed or not. Since the beginning the sales guy was just adding on the bill and trying to make it as costly as possible. You have scratches pay 200, you have water mark pay 150, your battery is week pay 300. He was not at all interested how to service the car. when i asked him to open and show me all was dirty. Car was not vacuum nor cleaned.
I am not sure that the oil or the other things which he promised were also not done.
I asked him to call his manager he said he is was busy…..later on his boss arrived when I insisted I was not going until I meet your manager. His manager arrived and started the whole discussion again. If this is the way you treat your clients …..he told me that we need 15 RM more to wash your engine. He never asked me in the beginning this is the only time when I discovered that he was lying to me.
I have also taken pictures as evidence and will be submitting it to Mr Mr. Toichi Ishiyama
If this is the honesty you present that I will never buy car from you. Will await to hear from you

Thanks Shakti Mehra
Vice President Standard Chartered Bank

MD & CEO
Honda Malaysia Sdn. Bhd.
Hicom Industrial Park Pegoh, P.O. Box 70,
78000 Alor Gajah, Melaka, MALAYSIA.

Dear Mr. Toichi Ishiyama,
I am Shakti Mehra, working as Vice President Standard Chartered Bank for Malaysia and China. Working as an expat in Malaysia
I recently got my car serviced at Honda 3 S showroom Kuala Lumpur. (Angkasa Motors).
The person who was in-charge was Jonathan. I am very disappointed by the way service was done . Neither the car was cleaned neither it was vacuum.
I am now doubting whether the car oil was also changed or not. Since the beginning the sales guy was just adding on the bill and trying to make it as costly as possible. You have scratches pay 200, you have water mark pay 150, your battery is week pay 300. He was not at all interested how to service the car. when i asked him to open and show me all was dirty. Car was not vacuum nor cleaned.
I am not sure that the oil or the other things which he promised were also not done.
I asked him to call his manager he said he is was busy…..later on his boss arrived when I insisted I was not going until I meet your manager. His manager arrived and started the whole discussion again. If this is the way you treat your clients …..he told me that we need 15 RM more to wash your engine. He never asked me in the beginning this is the only time when I discovered that he was lying to me.
I have also taken pictures as evidence and will be submitting it to Mr Mr. Toichi Ishiyama
If this is the honesty you present that I will never buy car from you. Will await to hear from you

Thanks Shakti Mehra
Vice President Standard Chartered Bank

Service Advisor’s name: Andy Lau from Honda Damansara

The sales man doesn’t know the difference between Honda jazz E and V. He showed me Honda Jazz V variant and said this this E variant. After booking, I found out that I booked the Information he gave us totally wrong. And he screwed up the whole process. He booked the V spec and force me to take that. Then I went to the Honda showroom to talk to manager. Finally he gave me a solution and changed the sales guy. Everything goes smooth. After 1 1/2 I got my car. Till now the stupid sales guy did not apologies. Andy Lau sales man is extremely rude. If you going to book Honda I’m Damansara please look for Mr Thirumaran.

Please understand as a customer I have all the right to know about the details of cars. Honda Malaysia please take action on MR Andy Lau. Thanks

Service Advisor’s name: Andy Lau from Honda Damansara

The sales man doesn’t know the difference between Honda jazz E and V. He showed me Honda Jazz V variant and said this this E variant. After booking, I found out that I booked the Information he gave us totally wrong. And he screwed up the whole process. He booked the V spec and force me to take that. Then I went to the Honda showroom to talk to manager. Finally he gave me a solution and changed the sales guy. Everything goes smooth. After 1 1/2 I got my car. Till now the stupid sales guy did not apologies. Andy Lau sales man is extremely rude. If you going to book Honda I’m Damansara please look for Mr Thirumaran.

Please understand as a customer I have all the right to know about the details of cars. Honda Malaysia please take action on MR Andy Lau. Thanks

Service Advisor’s name: Andy Lau from Honda Damansara

The sales man doesn’t know the difference between Honda jazz E and V. He showed me Honda Jazz V variant and said this this E variant. After booking, I found out that I booked the Information he gave us totally wrong. And he screwed up the whole process. He booked the V spec and force me to take that. Then I went to the Honda showroom to talk to manager. Finally he gave me a solution and changed the sales guy. Everything goes smooth. After 1 1/2 I got my car. Till now the stupid sales guy did not apologies. Andy Lau sales man is extremely rude. If you going to book Honda I’m Damansara please look for Mr Thirumaran.

Please understand as a customer I have all the right to know about the details of cars. Honda Malaysia please take action on MR Andy Lau. Thanks

Honda HRV 1.8L V

To whom it may concern,

Registration no. VAD 3641
HZN Express & HZN Sdn Bhd & HZN Body & Paint

1) Service Advisor : Tan Shen Koon
Last service : 2/6/18 mileage 19227 KM
Date Registration : 17/5/17

2) Service Advisor : Arif
Foreman : Jacky
Last checking : 26/6/18 (HZN Glenmarie)
To check windscreen Rubber at front RHS came out

There is 2 problem that i had highlighted to both parties

1) Do request to change battery
Due to the battery is still under warranty, the charges is free. Why cant proceed?
My request have been rejected by the Sales Advisor due to the system still showing the battery is still in a good condition.
Then don't fix at mileage 20,000 km or One year as well as don't inform customer is under warranty. Since HONDA is not
willing to responsible or bear the cost.
I do request to speak to the Manager but Sales Advisor inform me that there is no Manager on duty. He need to check with the
manager on next day.
I was so pissed off then i told him the last service, the sales advisor at HZN Cars Sdn Bhd have remind me to change in the
next service. Then he check the system, he say the sales advisor have been resigned, he cant follow the comments written in
the system.

4/6/18 i have called HZN Sdn Bhd to complaint and the Customer Service told me they cant change the battery due to i had
proceed the service on 2/6/18. How would you feel if you stand in the customer shoe?

I have requested to speak to the Manager and she inform manager is busy and not in the office. Then she gave the mobile no.
I had managed to speak to HZN Sdn Bhd Manager, (repeat the story to him). His comments. Although the system mentioned
battery is still in good condition, he can proceed to change it.
I feel disappointed when they keep finding the unreasonable reason not to change the battery.
Lastly he told me due to my car have fixed the camera therefore i'm not able to entitle for the warranty. If you have such term
& condition, please ask HONDA Sales Representative MUST highlight this term to customer and dont recommend customer to
fix it during they purchase the car. FYI, this workshop is recommended by HONDA sales representative.

2) To check windscrren rubber at front RHS came out (WHY NOT UNDER WARRANTY)
Service advisor (ARIF) told me need to refer to Body & Paint. Then i ask him is it possible to settle today since the car is here.
Anyway they never follow customer request. They request customer to deal direct with HONDA BODY & PAINT Center.
Called HONDA BODY & PAINT twice, until now no feedback from them. Called ARIF twice and leave message no feedback.
Then call again Arif, at last only manage to speak to him. Comments need to take time and will feedback soonest possible.

Both parties feedback -
1) call HZN SDN BHD : feedback need to check with manager
2) call HONDA BODY & PAINT - feedback need to check with HZN and the manager

WHY?

Comments:
1) Small issue cannot solve then how to solve serious problem in future? When is Honda is going to settle this minor problem?
2) Honda Service Advisor is not skillful enough.
3) Nowadays Honda cars quality is out compare to last time. Even our Malaysia National cars are much better. Where is
Honda QAQC goes?
4) For me this the first & last Honda car that i would not support anymore in the near future.

HONDA MALAYSIA = DON'T GIVE ANY FREE SERVICE OR WARRANTY IF YOU ARE NOT ABLE TO FULL FILLED IT. DON'T GIVE ANY EMPTY PROMISES TO CUSTOMER IN ORDER TO HIT THE SALE

Regards.
Rachel
HP : 0192779534
email : [email protected]

I have bought a Honda Accord 2.0 facelift model in Oct 2016. Until now, it is around 1.5 years and I have made 2 warranty against faulty DRL. First it happen to the right side and follow by left side. By the time they replace the left side, it is clearly the right side DRL start to change color and not as bright as when it was new. The technician ask me to file the claim again when it goes off.

I have drop message to Honda Malaysia to question about the reliability of DRL LED light for this Honda Accord Model, however it was not answer.

As consumer, I have concerned on the quality of the DRL light as it is very expensive if the vehicle is no longer under warranty. we need an answer whether this is a manufacturing defect? Design problem? and what will be the long term solution?

Car detail:
Registration No : PNJ 3949
Model : CITY 1.5L E
Registration Date: 07/03/2018

Chronology of events:

I used the car on the morning of 2nd April 2018, before traveling abroad in the evening. The car functioned well and it was left idle till I came back to Malaysia on the morning of 9th April 2018. The same day in the evening, I wanted to use the car to attend an urgent meeting, however the car failed to respond to the remote –alarm did not function, no light and the door could not be opened. The same problem occurred even after using the alternative spare key.

I contacted Honda Roadside Assistance (1800-18-1177) and was advised to manually open the car using key and try to start the car. I did that and still the car could not start. I contacted Honda assistance once again and they told to tow the car to the nearest Honda service centre.

Upon checking with my insurance provider and their foreman, they suspected that the problem was from the battery. The tow lorry arrived and because of the position of the car parked as well as the steering locked, it was impossible to tow the car. I had to engage nearest car garage and the foreman came to jump-start my car (of course there were charges by the foreman). The jump-start was successful and the car was towed to The Millennium Auto & Carriage Sdn Bhd (Wisma Mofaz, Jalan Damansara, 60000 Kuala Lumpur). My car arrived the service centre at 7.30pm and I left the key and contact number with the security guard.

I received a call the next morning from Honda saying there is nothing wrong with the car nor the battery and everything is fine. They charged the battery and it is working fine. From my discussion with the Service Manager, En.Adlan, I was told that the car battery for Honda City can only last 3-4 days without being used due to its capacity as well as consumption of the alarm,sensor,boot and etc. So, each time we plan to travel (not using the car more than 3-4 days), we must remove the cable of the battery. It is really shocking and indeed disappointing to only know this fact after buying the car. At the same time, what bothers me the most is the safety of the car. If we remove the battery cable or the battery gets flat after 3-4 days, what will happen to the alarm? How secure is the car?

Looking forward to your respond on this matter.

Regards,
Syed

To whom it may concern,

Registration no. VBJ 3341
HRV 1.8L V, 843 mileage done. Twice cannot rectified/repair this problem on the 14/4/2018 & 28/4/2018. According to technician need to get feedback/answer from Honda Malaysia.

There is 2 problem that i would highlight the following issue:

1) Driver side window winding down there is grinding/touching sound apparently the rubber was folded outward. (Witness today
28/4/2018 by Honda Salegirl, technician & me). Only video i have. No photo.
2) Window between Door horizontal hard plastic seal from outside twisted & gaps between window glass is 7mm compare with
others doors which is 3-4mm. Not consistent. With Photo.

Is already a month since i collect my new car on the 31/3/2018 at Seri Utama Auto (Setapak, K.L)

1) Small issue cannot solve then how to solve serious problem in future? When is Honda is going to settle this minor problem?
2) Is this a warranty that Honda is buying my time as a customer day by day goes by? (already 1 month)
3) Honda Technician is not skillful enough.
4) Wasted my two Saturdays for this unnecessary repair works cannot be done at the Service Centre.
5) Nowadays Honda cars quality is out compare to last time. Even our Malaysia National cars are much better. Where is
Honda QAQC goes?
6) I would says replace the 2 material items listed above cos for Honda the cost is not expensive after all. Is a waste of time
repairing twice still no solution.
7) For me this the first & last Honda car that i would not support anymore in the near future.

Regards
Mark Yong
HP - 012 292 8453

To whom it may concern,

Registration no. VBJ 3341
HRV 1.8L V, 843 mileage done. Twice cannot rectified/repair this problem on the 14/4/2018 & 28/4/2018. According to technician need to get feedback/answer from Honda Malaysia.

There is 2 problem that i would highlight the following issue:

1) Driver side window winding down there is grinding/touching sound apparently the rubber was folded outward. (Witness today
28/4/2018 by Honda Salegirl, technician & me). With video only
2) Window between Door horizontal hard plastic seal from outside twisted/bulged with gaps between window glass is 7mm
compare with others doors which is 3-4mm. Not consistent.

Is already a month since i collect my new car on the 31/3/2018 at Seri Utama Auto (Setapak, K.L)

1) Small issue cannot solve then how to solve serious problem in future? When is Honda is going to settle this minor problem?
2) Is this a warranty that Honda is buying my time as a customer day by day goes by? (already 1 month)
3) Honda Technician is not skillful enough.
4) Wasted my two Saturdays for this unnecessary repair works cannot be done at the Service Centre.
5) Nowadays Honda cars quality is out compare to last time. Even our Malaysia National cars are much better. Where is
Honda QAQC goes?
6) I would says replace the 2 material items listed above cos for Honda the cost is not expensive after all. Is a waste of time
repairing twice still no solution.
7) For me this the first & last Honda car that i would not support anymore in the near future.

Regards
Mark Yong
HP - 012 292 8453
Email - [email protected]

the last time I went to do 10,000 service, I can locate my radiator cap, when I report to Weemaju Service Centre Penampang Kota Kinabalu, they claim they never touch it, but to my surprise to after my 19,200km service, I suddenly saw my radiator cap inside my car, I am quite dissapointed what had happen, I wish Weemaju Service Centre to improve their customer experience service in the future for the benefit of customers, Honda Malaysia and dealers too. Integrity counts.

1.The last time I went to do 10,000km service, I can't locate my radiator cap, when I report to Weemaju Service Centre Penampang Kota Kinabalu, they claim they never touch it, but to my surprise, after my 19,200km service today, I suddenly saw my radiator cap inside my car, I am quite dissapointed what had happen, I wish Weemaju Service Centre to improve their customer experience service in the future for the benefit of customers, Honda Malaysia and dealers too. Integrity counts.

2.Honda Malaysia complaint website doesn't seem to work

I sent my Honda Civic to change my car battery in one Honda service center. Due to the battery is still under warranty, the charges is free. It was a working day for me and I had an important meeting in that afternoon. I was thinking to fixed my battery then I rushed for the meeting after that. I was so pissed off when Honda service center told me they needed 90 minutes to change one battery. I saw not much car in the center and the mechanics are standing and waiting. I spoken to the service counter but they just ignored my circumstances. Honestly I’m so disappointed with Honda service, it shouldn’t happen if Honda claims they provide the best service in automobile...

Apr 14, 2018
Repair & repair ,Check&Check
To who may I concern ,
I bought an Honda city car already 3 years ++ ,I send in HZN glenmarie service centre still is the same keep sending check & check & check ,repair & repair & repair ,10/4/2018 I send in again chk boots leaking after chk 3 day can't solve after sa call me say want to send in body n paint take 1 week time check ....again I buy this car I tot is give me more COMFORTABLE at the end is more TROBLE .Taking a lot my personal time leave to take care of this car .
I hope have some one from Honda to contact me for more detail .0132462467or [email protected]

I send in to HZN glenmarie service centre Check&Check after tell me no leaking ,**not solve **after tat i send in again 12/4/2108 after 3 day SA call me say can't solve need to send in to body n paint ....
To who may I concern ,
This car already 3 years ++ ,still is the same keep sending check & check & check ,but all is the same thing ,I buy this car I tot is give me more COMFORTABLE at the end is more TROBLE .Taking a lot my personal time leave to take care of this car .
I hope have some one from Honda to contact me for more detail .0132462467or [email protected]

To who may I concern ,
This a first time I buy car and I bought an HRV car already 3 years ++ ,still is the same keep sending check & check & check ,repair & repair & repair but all is the same thing happen for the SOUND of the .I buy this car I tot is give me more COMFORTABLE at the end is more TROBLE .Taking a lot my personal time leave to take care of this car .
I hope have some one from Honda to contact me for more detail .012-3096479 or [email protected]

Minor damage takes more than 2 weeks. No update so far. May be still queue up in panel workshop, waiting for replacement parts, exposed to weather. Not efficient. Call up service center, reply is no idea when completed fixed n delivered, no dead line. Is not the way to treat buyer.