I had more than 23 dollars in main balance and more 100 gb in data balance and I was checking youtube videos all my main balance was consumed instead of main balance .I need this kind of Scam to be stopped.

ustomer Feedback: I would like to complain abt your duty manager GIO from post paid . She has insulted me by offering me $20 and $5? for the compensation I asked for her to break her promises to call me at 1000 am on 16 Nov . She is not fit to call manager cos she do not have a simple manner to msg me to reschedule the call back . I applied halfday Leave to settle this matter as I find is not convenient to settle during my working hours She don?t even apology when I told her she water my halfday leave and when I ask for compensation without feeling guilty and like inhuman she told me that she can only offer me $20 . And when I ask ti speak to her manger her offer change to $50 It is very insulting that my halfday salary only worth $20 to her . It?s very insulting that she gave me that offer She canr grant me what I requSt but she don?t have to insult me and my job which worse $20 for halfday . Who is she to insult me in that manner I demand a personal apology and letter of apology from her and mangment She don?t deserved to be call manager when she don?t keep simple promises and they way she handle this case is so insulting . I hope management will take displinary action on her for her poor service and poor manners . I am taking this seriously as I will write to public paper and also social media to let public know how a customer being insulted my CSO from SingTel My pride and my work worth $20 to her . Maybe her pride worth 1 cent . But not mine I called by names Brainless cos when she talk she don?t use her Brain. Never think of customer feelings and I Called inhuman heart cos she don?t feel guilty at all when I told her I took halfday leave to settle with her and yet she dint call me as promised . Suck simple manner she don?t have . How can she me a duty manager . I am expecting a reply for my complaint as I am very upset being insulted in this manner

ustomer Feedback: I would like to complain abt your duty manager GIO from post paid . She has insulted me by offering me $20 and $5? for the compensation I asked for her to break her promises to call me at 1000 am on 16 Nov . She is not fit to call manager cos she do not have a simple manner to msg me to reschedule the call back . I applied halfday Leave to settle this matter as I find is not convenient to settle during my working hours She don?t even apology when I told her she water my halfday leave and when I ask for compensation without feeling guilty and like inhuman she told me that she can only offer me $20 . And when I ask ti speak to her manger her offer change to $50 It is very insulting that my halfday salary only worth $20 to her . It?s very insulting that she gave me that offer She canr grant me what I requSt but she don?t have to insult me and my job which worse $20 for halfday . Who is she to insult me in that manner I demand a personal apology and letter of apology from her and mangment She don?t deserved to be call manager when she don?t keep simple promises and they way she handle this case is so insulting . I hope management will take displinary action on her for her poor service and poor manners . I am taking this seriously as I will write to public paper and also social media to let public know how a customer being insulted my CSO from SingTel My pride and my work worth $20 to her . Maybe her pride worth 1 cent . But not mine I called by names Brainless cos when she talk she don?t use her Brain. Never think of customer feelings and I Called inhuman heart cos she don?t feel guilty at all when I told her I took halfday leave to settle with her and yet she dint call me as promised . Suck simple manner she don?t have . How can she me a duty manager . I am expecting a reply for my complaint as I am very upset being insulted in this manner

September of 2020 i was sign a singtel CSI plan for handphone Samsung Note 20ultra , i feel happy because i get a nice handphone for my self . After 2 years , it is the timing for my recontract . There was 2 case happen on me .

FIRST CASE ....
20/7/2022 at the night time i saw a nice offer on the xo plan 88 and Samsung S22 ultra is $628 but its have some voucher on it , , , after deduction i need to pay $378 . At that time i saw a trade in voucher that if i trade in my samsung note 8 , it value $60 additional a $200 bill voucher . So i decided to buy to the next day . After i finish work , i log in singtel website , key my own particular , suddenly it show that i need to buy with original price $628 . So i use whatapps to contact Singtel customer care line and also call Singtel sale person , there tell me my account didnt have voucher to get the offer . I didnt buy any thing , not yet recontract the phone line , i am not understand what happen on it . I am asking by whatapps and calling , IT SPEND ME A LOT OF TIME , only get the answer my account didnt have voucher for it . i visit Singtel website few times on 20/7/22 to comfirm the price , but the next day there tell me i am not qualified .

21/7/22 Morning when i wake up , i open the Singtel website again , now the its show me there is offer for my account . I found it because for the weekend , i get a special weekend offer $100 , that means after all the offer additional for trade in , o only pay $218 , and i also will get $200 bill voucher , i was very happy if it was successful recontract by trade in , so i but it immediately , but i need to wait until 2/8/22 to get my new handphone .

SECOND CASE ... Finally morning in the 2/8/22 , i was appointment 9-12am , but the courier was contact me to asking dont reset the phone , he need to check and he ask me to on the phone before he coming . At first , the person let me feel he was very rush for the time , but i can understand . About 1030am he was arrive , before i get my new handphone , he tell me that he need to see the trade in phone first . Not more then 1minit he tell my that he was reject my trade in because the handphone is PHYSICAL DAMAGE , He is will not accept it , And tell me faster pay back the trade in price $60 especially if pay cash money will not have receipt . I tell him the phone only very little paint stripping . He say it was not . Later i pay wafe $60 , he was not saying any single words then leave my home.

What a "GOOD" experience on Singtel service .. Waiting and asking long time for asking my "voucher" . Then finally cannot trade in because for the very very small paint stripping but he was say PHYSICAL DAMAGE ..

i will attach photo 2 photo ..
1st Singtel say no voucher for me
2nd The PHYSICAL DAMAGE (I hope you can saw it)

In Apr2021, I received an email for SIM-only user that 5G is about $10. Thinking this was a promotion, hence it was a good deal. Next day, I received the contract, then it said it is an add-on !!
I tried to call Singtel to cancel the contract but unable to get through 1688 as it is always a busy line.
When I managed to get through 2 days later. I was told to cancel the contract, I need to pay a penalty which I disagree.
The service guy said it will be cancelled and no penalty issued.
Now that I am back in Singapore, I saw the 5G charge was being issued monthly. I called Singtel and they agreed to refund.
However, the contract I received is dated 23Aug2021. I have informed Singtel I do not want anymore contract with Singtel.
I do not like these dubious marketing tactics.

On top of that, the email is a "donotreply" email, so there is no way to email them back except to try and call Singtel again.

I have always been impressed with the service provided by Singtel, until I encountered a personal incident that has unfortunately stained the excellence of Singtel services. On 13th August 2021 around 3+pm, I brought my dad to recontract his line at the outlet in Causeway Point. I was being served by a sales personnel, Daniel Lim (salesman code: danielljy) to simply recontract my father's phone line. This simple request was complicated by said staff who misled and insisted that it was compulsory to add-on Viu Premium ($7.98/month), SingTel newsstand straits times free 3 months ($29.91/month) and Apple music 1st 3 months free ($9.98/month) even though i repeatedly told him that my dad will not use such services and we do not wish to even have the 1st 3 months free. Despite repeated requests to not include said packages, he went ahead with the application and then advised us to go home and cancel it via Singtel app or by calling in. I was immediately taken aback and pointed out at how completely unnecessary these steps were. I find it appalling when such "compulsory" tactics are being used on consumers, especially our vulnerable elderly consumers as one cannot help but think that the only ones to gain from this are Singtel and Daniel, when consumers forget or do not know how to cancel the "free" services on their own. We were also misled into think that these add-ons were compulsory when it wasn't. I counter checked information from Daniel with another lady staff who was present. Ms Tan Hui Min informed me that these add - ons are not compulsory and then proceeded to assist my dad to unsubscribe from the services that were forced upon us, albeit with a not so pleasant attitude. Being loyal customers of Singtel for the past few decades, it is disappointing to be on the receiving end of such sales fraud. I hope this feedback will be taken in a positive way to aid in its hiring of honest quality staffs instead of staff who mislead innocent old folks who are not equipped in technology resulting in their hard earned money going down the drain into something they did not ask for. A reply on further actions taken will be much appreciated to prove the level of service that singtel promises its clients.

Horrible customer service!

With Father's day promotion, I ordered Samsung Note 20 ultra in cart but unable to find CIS discount. Hence asked for online agent assistance, answered all automated message. Finally linked up with WhatsApp agent. I was told to upload ID for Grab CIS due there is no company email to be filled. This took me 4 hrs to complete with verification due to WhatsApp slow response, from 11am.

After selecting phone model, I was being informed that it is out of stock. CIS plan cannot be used for stock from retailer shop which I have no idea. Being their customer for few decades, we only know that if we browse and order from Singtel website, stock should be from Singtel. Who will be bother to know if it is from Singtel or retailer shop?

I left with no choice but to look at alternative. So this time, I selected IPhone 12 Pro max. Agent quoted CIS plan total cost with upfront payment. I had agreed and acknowledged twice respectively 6pm and 7pm to proceed with contract. This time, Singtel agent told me they quoted the wrong price.

Being Singapore top Telcom service provider, we are extremely frustrated with absolutely disappointed with such customer service. Singtel WhatsApp agent refused to provide case reference and advised that manager will only free to talk to us 3-5 days later. Do you think a frustrated customer will be happy? Where is their service recovery plan?

Tomorrow is Father's day, and here I am still waiting patiently for Singtel to resolve my issue.

Call in to singtel to solve my issue. Nothing done after the talk. Don’t know is you hire wrong person to work in customer service or your company dealing our issue this way. Apply for giro payment to avoid late fees, now paper bill charge $2. Call in to ask for don’t want paper bill need to register. So troublesome, cannot even settle the issue from a call service. Don’t even fit for service line. Wawa don’t even know is it real name working in Singapore, such attitude can work in customer service. Joke of the day SingTel Singapore.

It started with flyer sent earlier to my home address for a promotional offer of mobile phone purchase via Singtel's online platform. As I had considered changing my phone, I decided to call up Singtel Customer hotline on 6 April to inquire on the offer and the models and plans. I was told there will be discount open to members of the same household, and that there will be free iCloud storage for 12 months.

Having made up my mind for a iPhone 12 Pro Max with an XO Plus plan the next day, I was told XO Plus plan is not eligible for the group discount which was disappointing as a start.

Next, while trying to order the phone via the online platform, I had much trouble, and when I called up the hotline again, I was told the iCloud offer is only available via delivery option with a $15 delivery fee. I would prefer to self-collect even if there was no delivery fee so all the more I wanted the self-collection option. My request got escalated to their manager Farha who finally agreed to make an exception for me.

Farha said she will be monitoring my online purchase so she can manually arrange for iCloud storage and that she will call me back right after I have submitted my order and I shared I would be making the purchase right then. However, I had much trouble ordering online as the pick-up option was not available somehow - the Order Summary was greyed out so I could not proceed.

I had tried a few times over a 2-hour period but to no avail so I had to call up the hotline again, and in the meantime Farha did not call back although she was aware I was trying to put through the order right then and by then a couple of hours had passed. I spoke to a Darvin who offered to help me with my order via TeleSales after much waiting but that option required payment be made via a SMS link which I'm hesitant to proceed, and then the phone got disconnected.

I waited but there was no call-back despite knowing how dissatisfied I was already by then, yet no one took ownership and hence more frustration resulted.

Finally the same evening, I decided to give it one last try or I will abort the whole idea, and I was finally able to make the purchase online.

I thought that would be the end of my bad experience.

When I received the phone, I noticed the Apple logo flickered when I first turned on the phone, and then when I could not make outgoing phone calls and restarted the phone, the logo flickered again. I did not have a good feeling but did not pursue then.

The next day on 7 April, when I put the phone to charge using the new adaptor and cable that I had just bought, I noticed the phone was unusually hot.

It was then I decided to call up the hotline again and asked to speak to Farha. I requested a one-to-one exchange since it was within a 7-day period. Farha explained it would not be possible for iPhone. She referred me to Apple's Service Centre or their Service Centre. I was sure it would be for Singtel to take responsibility over the slightly faulty phone I had bought and contracted with them but I called up Apple Store nevertheless. I was advised the same by Apple Store as I had anticipated.

Farha returned my call as requested and promised to escalate the matter but to give her some time as she would need to involve other teams. She got back on 9 April requesting for more time and in the meantime I had to take very good care of the device for fear I may be misunderstood as trying to make a change due to my own mishandling. On 12 April, Farha reverted and asked that I make a trip to Apple Store for a diagnostic report or Singtel will not take further action. Despite the trouble, I accommodated, and explained the whole experience to Apple's Technical Support staff. Apple's staff said the hardware is in perfect condition (which means I have not mishandled the phone in any way) and the only unusual observation is the screen-off time that is taking up more battery than usual and that could have attributed to the higher than normal temperature that I have highlighted but he cannot be 100% sure. The report was shared with Farha, and I waited for Singtel's response in the meantime.

Farha had reverted this afternoon (14 April) to advise that Singtel had reviewed and unfortunately will not offer a one-to-one exchange. Farha offered to help with trouble-shooting instead. However, that was not at all satisfactory to me and I was adamant for an exchange, and then the line got cut-off. I waited but Farha did not call back, and I had to call up Singtel hotline again to request a call-back. One can imagine how frustrating that can be.

Farha called back shortly but she became rather unresponsive, and only reiterated the decision that there will not be a one-to-one exchange as per their policy.

It is for this reason that I have now taken much pain and time to detail my extremely bad experience here. I have requested a call-back from their higher management in the meantime, and await on how Singtel will seek to resolve this matter.

Regards,
Mrs Tan

My son re-contracted his SingTel phone plan along with a purchase of a new iPhone almost two years ago. He has been a long-time loyal SingTel customer. The Singtel salespersons recommended MobileSwop, a phone insurance plan which my son accepted based on the merits of his recommendations. He has been paying the monthly insurance/subscriptions of MobileSwop along with his monthly phone subscriptions as billed by SingTel ever since the re-contracting. Recently my son needed to ride on the MobileSwop provisions for a phone swap because his phone suddenly malfunctioned. After much communication with Singtel, protracted, painful, and tedious efforts of investigations, SingTel reported that the MobileSwop was not tagged to his phone but to his friend's phone (note: his friend happened to buy new phone at the same timing but his friend did not sign up for MobileSwop). It is blatantly clear that the SingTel staff must have incorrectly tagged the wrong phone to his MobileSwop plan that he has subscribed to and paying all along. This staff had singlehandedly managed the purchases of the two phones then, including the re-contracting of their phone plans. The SingTel staff was even the one who inserted the sim card into the new phones to activate the services. Regrettably, this staff's mistake could be discovered only now when my son needs to ride on the provisions of the MobileSwop that he subscribed to and has been paying since alm ost two years ago.

We were advised that this case had been repeatedly escalated each time we rejected the unreasonable counter-offers to close up the case. Apparently, the key reasons were that SingTel refused to admit and accept their mistakes, citing that the case surfaced after 6 months !!! There was no way we could and would have discovered their mistake within this stipulated 6 months. Obviously, it's only now when my son's phone malfunctioned that we needed to call upon the use of MobileSwop to have discovered SingTel's mistakes made almost two years ago.

We are now advised that SingTel has escalated the case as high as it could, exhausting their internal avenues. Their latest so-called best offer is to REFUND my son's monthly payment for the MobileSwop insurance plan from day 1 (i.e. for 24 months).

We feel immensely aggrieved and take umbrage at this latest offer. We are compelled to file a complaint here for SingTel to redress our grievances and to right this unsatisfactory situation. We are made to feel that SingTel's way of doing business and managing my son's problem is so unprofessional and even unethical. I genuinely hope the SingTel TOP MANAGEMENT (perhaps his case should be brought to the attention of their CEO too) would review the case and get back to us as soon as possible before we are compelled to seek redress via other avenues. Thank you.

My son re-contracted his phone plan along with a purchase of a new iPhone almost two years ago. The Singtel salespersons recommended MobileSwop, a phone insurance plan which my son accepted based on the merits of his recommendation. He has been paying the monthly insurance/subscription of MobileSwop along with his monthly phone subscription as billed by SingTel ever since the re-contracting. Recently my son needed to ride on the insurance for a phone swap, as provided by MobileSwop because his phone suddenly malfunctioned. After much communication with Singtel and tedious efforts of investigation, SingTel reported that the MobileSwop was not tagged to his phone but to his friend's phone (bought at the same timing but his friend did not sign up for MobileSwop). It is blatantly clear that the SingTel staff must have incorrectly tagged the wrong phone to his MobileSwop plan that he has subscribed to and paying all along. This staff had singlehandedly managed the purchases of the phone and re-contracting of the phone plans. He even was the one who inserted the sim card into the new phones to activate the services. Regrettably, this staff's mistake could only be discovered now when my son needs to ride on the provisions of the MobileSwop that he subscribed to and has been paying.

We were advised that this case had been repeatedly escalated each time we rejected the unreasonable counter-offers to close up the case. Apparently, the key reasons were that SingTel refused to admit and accept their mistakes, citing that the case surfaced after 6months !! There was no way we could and would have discovered their mistake within this stipulated 6 months. Obviously it's only now when his phone malfunctioned that we needed to call upon the use of MobileSwop to have discovered SingTel's mistakes made almost two years ago.

We are now advised that SingTel has escalated the case as high as it could, exhausting their internal avenues. Their latest so-called best offer is to REFUND my son's monthly payment for the MobileSwop insurance plan from day 1 (i.e. 24 months).

We feel immensely aggrieved and take umbrage at this latest offer. We are compelled to file a complaint here for SingTel to redress our grievances and to right this unsatisfactory situation. We are made to feel that SingTel's way of doing business and managing my son's problem is so unprofessional and even unethical. I genuinely hope the SingTel TOP MANAGEMENT (perhaps his case should be brought to the attention of their CEO too) would review the case and get back to us as soon as possible before we are compelled to seek redress via other avenues. Thank you.

Sales person from Singtel calls me & says that the promo on Family Lifestyle is free for 12 months & you don't have to pay rental for set-up box, it's free, you will be charged 13++ after free subscription is over. I told him that my rental for set-up box is already free for 24 months, why will you charge me - no response on this but he continued with his script.
He will use the word "Free" many times & try to confuse you. At the end, they will read out and ask you to agree to contract. Later got bill of 13++ per month. They never tell you that you will receive bill from next month. This is how they trap you, misguide you and confuse you.
I called Singtel and asked them about this bill, Singtel lady says that she has heard the recordings and I agreed to the contract. She never acknowledges on how the package was presented to me over the phone. Of course, why will they say that they are at fault. Neither they want to improve on their sales tactics.

When I recontract my home line I was encouraged to go paperless billing. I thus happily support and have activated for e-billing.

But when the e-bill was ready for review, I couldn't open the file or find the e-bill at Singtel Portal under my account.

The Singtel on-line customer service told me that this is due to technical issues. Hence I requested to deactivate the e-billing and go back to paper bills.

To my surprise, I was told that once I have opted for e-billing and request for paper bill, it's chargeable at $1.07. If I deactivate and go back to paper bill is chargeable at $0.54 for all future bills.

It's not the 5 cents that count, it's absurd ridiculous to charge a fee for paper-bill that Singtel have provided the service.

Similarly we don't have to pay for the paper-bill but only for the items purchased. For dinning we pay only the meal not the paper-bill

Imagine Singtel has millions of account users. The amount is real substantial. It's DAYLIGHT ROBBERY.

Hopefully somebody should look into the matter

The WhatsApp support is not helpful at all, I try to cancel my order via Whatsapp and have been going through 2 days of conversation and still cannot get it done. In the end, I need to go to the shop physically to get the hotline on the phone to complete it. The customer service keeps telling me cannot extract my record. And I told her that I have the confirmation email from Singtel. I ask is it Singtel sent me wrongly? She replies to me that's possible.... ha.

But I like the hotline person I talk to, very helpful and detail

I am writing this email regarding Singtel’s inept handling of a recent issue involving the sudden termination of my Singtel subscription and networks, without any rhyme or reason.

We were completely stunned as we thought we have already made the payment or the line could be reconnect back immediately after we clarify with the customer service. We decided to seek an answer ourselves so I wrote in with copies of our most recent bills and contract details to prove that we had not committed any wrongdoing. We were then notified subsequently that it was a mistake on the part of Singtel. They then offered an verbal apology and a 1-month waiver on Fibre Home bundle. I told them that we wanted a written copy as proof that Singtel had wrongly cancelled our contract before accepting any sort of compensation. Yet, they failed to even produce a written letter or email till todate and simply went with the waiver without our authorization. Moreover, Singtel had billed us for the “loss” of the cable set-top-box (which was even returned on the next day 13/9) and even charging us on all services from 12th - 16th Sep whereby all services had been terminated by Singtel on 12/9, as per standard operating procedure, completing ignoring the fact that they were at fault to begin with and saw it fit to issue an automatically-generated response without first clarifying the full facts of the matter first.

My family felt completely outraged especially since we lost our wifi network, cable TV subscription and home telephone line due to a mistake on the part of Singtel. Friends and family could no longer reach us via our home telephone line which we had for years. The use of the home telephone as a standby line for emergencies, especially since we have an aging senior with dementia at home, was also made redundant, giving us added stress and anxiety. We had to rely on 4G to remain connected to our friends and family while we pursued the matter. My son who had essay assignments and examinations due that same week had to rely on 4G to complete his work as they could only be carried out virtually with his laptop. Keeping in touch with overseas family and friends was basically impossible as well as we would have utilized a large amount of data or had to pay the exorbitant overseas call rates. By the end of this saga, my entire family had used a large amount of 4G data in lieu of our erroneously terminated wifi network. Moreover, this incident took place over the weekend of 11-12 September, which was also the weekend of the US Open tennis finals and the opening weekend of the English Premier League season. These were 2 events that my entire family were eagerly anticipating but could not watch them at all due to this incident. Therefore, we felt the compensation was simply not commensurate for the distress and confusion that we endured throughout this dreadful situation.

My family were also extremely disappointed in the services and help rendered by one of our largest Government-Linked Corporations, Singtel. What if this happened during the circuit breaker period? We were left bewildered by the sudden disconnection of all our Singtel services and were left in further astonishment when no one in Singtel seemed to be aware of such a major failure on their part until we wrote in to seek answers. We are deeply appalled by the inadequacy on the part of Singtel. Furthermore, to compound our misery, they did not offer a proper compensation package and gave such an insincere apology. We hope that this is an isolated incident and no other subscriber have befallen a similar fate by the incompetency of Singtel and have yet to step forward for fear of reprisal. We hope Singtel will buck up in its public communications efforts and improve the efficiency and timeliness of its response to issues that they should be responsible for. We feel extremely deceived by their actions and hope that this would be able to appeal to Singtel to return us what we are due.

On the 18 Sept 2020 at about 4.15pm, I went to the Singtel Shop at Parkway Parade to inquire about my present Home contract with regard to Fibre Broadband and Analogue telephone.
A customer service personnel named Amy attended to me outside the shop's entrance.

I was looking at my options as to possibly terminating my internet service, transferring my telephone service & what costs I would have to incur if I made these changes.

She explained at a rather fast pace on my queries, but I had to slow her down and asked her to please explain slowly. When my wife asked her a question, she rudely said that she had already explained this to me and totally ignored her presence because, she said that I was the account holder. She showed impatience & told us that everything was in the brochure & started to walk away.
I had to chase after her to get her name.

I have been a loyal customer with Singtel for more than 30 years and should have been accorded respect especially at your customer service sector.

Singtel should look into their level of service and render appropriate training.

I do not intend to patronise the Singtel Shop at Parkway any time soon & am now17371 prompted to look at other options.

I recontract our office broadband for SGD89/- per month (on promotion) after Singtel sales person contacted me. The previous charge was SGD99/- per month.

To my surprised, in our 1st bill after recontract, the charges is SGD619.60 without any breakdown. I contacted Singtel (waste my time) and was told that the fee was pro-rated at market price of $756 which I was not informed about this at all. Common sense tells that for pro-rated sum it should be calculated based on SGD89/- instead of market price (which does not exist at all and the sales person did not mention it including in the renewal confirmation email). Although they will set off in the next bill, my point is why as a customer, we need to pay so much in advance to such a big company Singtel and then they will set off the bill next month. During this Covid-19 pandemic, cost is our concern. This method of billing is nonsense. The billing team and Singtel should look into this matter.

Dont offer a promotion with so much inconvenience and with hidden billing system.We only need a basic package for the office as most of us are working of home.

The sales person needs to communicate with transparency to the customers and not just to sell the product.

I was on contract with Singtel on the TV programmed with EPL.
My contract was to end around July 2020.
For last 3 months there was no telecast of EPL due to Covid 19.
But I was continued paying till June and I call the hotline to find out what is Singtel future plan and whether is there any compensation to customer for not telecasting EPL. According to the customer service I talk she told me that Singtel did not know when EPL will resume and there will no compensation. But I am allow to downgrade without EPL without any contract and I can reinstate when EPL is back. But now I heard the EPL is back and want to reinstate but Sintel are asking me to sign another 1 year contract. I don't think it is fair to customer where there was no EPL they did not refund but when EPL is back they are asking us to sign another 1 year contract. Since this EPL that I signed for two years end contract on July 2020 and it should be fair for Singtel to let me watch the whole season is finish on all football channel that I signed on the contract. I feel Singtel is just cheating customer and they are not excising fair and justice here.

I am too busy (or involved with many matters) in the past five years or more. My business was not in a good position and I had no choice but to locate my limited time on certain matters.

I trusted SingTel and thus I never checked my SingTel service agreements or monthly bill items carefully. I even never checked why my monthly bill could be more than S$500. I remember my yearly expenses to pay to SingTel could be more than average S$5000.

Eventually, my homeTV became Jingxuan value from Oct 2017 to Oct 2019 and then recontracted to Jingxuan Ultimate from Dec 2019 for 24 months. While only my kids have time to watch cartoon channels every night! Such plan is S$99 per month.
I already forgot how it become Jingxuan value and then became Jingxuan Ultimate.
Because of my careless, I finally realized on 9 Mar 2020 that I was upgraded in Dec 2019 from value (S$79+/-) to (S$99).
The power of SingTel sales person! Don't assume that they will be fair enough to you!
You spend more blindly can bring more profit to them!

It gave me a very good lesson to not trust SingTel sales persons anymore!

Another angry discovery is that my recontract of one mobile was on 13 June 2018 and SingTel added the 6 months free App Music on 20 June 2018. Then at night nearly 12am of 24 June 2018, I terminated this App Music service (it was clearly recorded in the Service Activity after I login to my SingTel account.) But to my surprise, SingTel still charged me for such service till Feb 2020.
Unbelievable! Because it is my wife who uses this number while she is always traveling to overseas and in her mobile there are enough unseen SMS including such App Music reminders. I trust her and will not check her mobile's SMS. So from 2018 till 2020, I never notice that I had such App Music service as I thought I should have already disabled or removed all unnecessary add on services to my mobile numbers (3 numbers).

So in Feb 2020 I asked SingTel from the online chat. I was told that it was me who added such App Music in June 2018. How funny the answer was to push away their responsibilities. I emailed all my disappointments and enquiries and requests to [email protected]. Until 8 Mar 2020, SingTel never discovered the actual reason and didn't know what was happening.

SingTel is a big company making lots of profit and it won't be a big problem if having such unfairness to some small percentage of customers.
There is one Chinese saying 'the shop is big enough to be able to bully customers'.

I spent my 10 years (might be more) and more than S$50K to realize that Trusting such large service provider cannot last long unless you are a very careful person who has enough time to trace and check all the service bills and service agreements carefully.

If SingTel managers read this article, they might know who I am.
Anyway, my only services left with SingTel are the EXPENSIVE Jingxuan Ultimate plan and Home Fiber/Telephone.
I have transferred all my mobile numbers to M1 already.

SingTel, you gave me a very good lesson to learn!

I am too busy (or involved with many matters) in the past five years or more. My business was not in a good position and I had no choice but to locate my limited time on certain matters.

I trusted SingTel and thus I never checked my SingTel service agreements or monthly bill items carefully. I even never checked why my monthly bill could be more than S$500. I remember that my yearly expenses to pay to SingTel could be more than average S$5000.

Eventually, my homeTV became Jingxuan value from Oct 2017 to Oct 2019 and then recontracted to Jingxuan Ultimate from Dec 2019 for 24 months. While only my kids have time to watch cartoon channels every night! Such useless plan is S$99 per month.
I already forgot how it became Jingxuan value and then became Jingxuan Ultimate.
Because of my careless, I finally realized on 9 Mar 2020 that I was upgraded in Dec 2019 from value (S$79+/-) to (S$99).
The power of SingTel sales person! Called me several times to ask me to re-contract!
Don't assume that they will be fair enough to you!
You spending more blindly can bring more profit to them!

It gave me a very good lesson to not trust SingTel sales persons anymore!

Another angry discovery is that my recontract of one mobile was on 13 June 2018 and SingTel added the 6 months free App Music on 20 June 2018. Then at night nearly 12am of 24 June 2018, I terminated this App Music service (it was clearly recorded in the Service Activity after I login to my SingTel account.) But to my surprise, SingTel still charged me for such service till Feb 2020.
Unbelievable! Because it is my wife who uses this number while she is always traveling to overseas and in her mobile there are enough unseen SMS including such App Music reminders. I trust her and will not check her mobile's SMS. So from 2018 till 2020, I never notice that I had such App Music service as I thought I should have already disabled or removed all unnecessary add on services to my mobile numbers (3 numbers).

So in Feb 2020 I asked SingTel from the online chat. I was told that it was me who added such App Music in June 2018. How funny the answer was to push away their responsibilities. I emailed all my disappointments and enquiries and requests to [email protected]. Until 8 Mar 2020, SingTel never discovered the actual reason and didn't know what was happening.

SingTel is a big company making lots of profit and it won't be a big problem if having such unfairness to some small percentage of customers.
There is one Chinese saying 'the shop is big enough to be able to bully customers'.

I spent my 10 years (might be more) and more than S$50K to realize that Trusting such large service provider cannot last long unless you are a very careful person who has enough time to trace and check all the service bills and service agreements carefully.

If SingTel managers read this article, they might know who I am.
Anyway, my only services left with SingTel are the EXPENSIVE Jingxuan Ultimate plan and Home Fiber/Telephone.
I have transferred all my mobile numbers to M1 already.

SingTel, you gave me a very good lesson to learn!

SingTel send a message for me $10 = 5gb
I’m TOP up 2 time $10 have 1 gb , another 4gb I din received ! I call to customer service the girl very no helpful , say I’m TOP up wrong ! What else ?! Im try at last month also have , why dun have ? I feel is a scam

SingTel send a message for me $10 = 5gb
I’m TOP up 2 time $10 have 1 gb , another 4gb I din received ! I call to customer service the girl very no helpful , say I’m TOP up wrong ! What else ?! Im try at last month also have , why dun have ? I feel is a scam

Contract was not renew in September 2019 and it took me more than two months and numerous complaints before I get back my deposit.

Real problems started in December 2019, Singtel kept billing me monthly for the same amount as my refunded deposit!

This matter was informed to the Manager at Comcenter but to no avail.

Singtel do STOPPED immediately as it's a nuisance as I got to dispute this charge on my credit card statement!

Contract was not renew in September 2019 and it took more than 2 months and numerous complaints before I get back my refund in November 2019.

From December 2019 onwards, I started receiving monthly billing on my credit card for the amount I was refunded. Even I informed the Manager at Comcenter it still happening.

Is this how Singtel gets their profits, kept Billing people who does not have any account with them?

Should I go to CASE to report before Singtel can do their work properly?

hi, please refer to attached screenshots for my complaint against your company for ridiculous chargers imposed on my mobile number 97507520.
i have my data roaming turned off whilst on travel to indonesia, i know about the horrible charges so i left my phone in the hotel room all the way, with wifi, NO data connection, i turned off my phone altogether on my way back on the ferry. only upon in sg waters, the tanah merah ferry terminal was right in my face, i turned back on my phone, and i receive the 1st message as below. please read what your operator and i conversed, is it fair for me? am i expected to know i need to disable the data roaming on the My Singtel App? Is that my responsibility? i already turned off my data roaming on my phone! what if i dont have my singtel app? this is really daylight robbery! last month, i subscribe to every available data roaming because i needed to travel to thailand, and i get NOTHING! i couldnt access anything except with wifi, and you made me pay for it! NOw, i dont use anything, you want me to pay $24!? what are you? Pirate or robbers?