My Mobile was renew on NOV 2017 and singtel give 3 months free a few subscription apps. I dont use the apps and had cancel it after the first month . on MAY 2018 my bill appear the 2 trial apps. This is ridiculous their billing system will just bill you although you cancel all your subscription so many month ago. This waste my time to contact them explain to them and they only say we will request to wave.
I must check the singtel bill every month , I m not sure what else will come out from there. Please all be aware.

Singtel is having a on line promotion from 24-27 May 2018. It says $200 off all on phones. I have tried more than 10 times to login into Singtel.com on line website to do the purchase but to no avail as it was always stuck somewhere halfway which does not allow we to proceed.

Finally, I decide to call the hotline for help. I called the hotline to enquire about this on line promotion. The customer representative don't even know Singtel have this promotion. After checking then she told me it is applies only to CIS customers which is corporate customer. But the way she speaks seems like unsure of Singtel promotion.

So I decided to make a trip to the nearest Singtel outlet near my house at waterway point. I asked one of that sales representatives why I cannot login to make the on line purchase. The answer I got was "a lot of customers also have that same problem like me, can't login on line to make purchase". Then what is the the use of this on line promotion???

I check with one of the the sales representatives about the on line promotion he told me I can actually use this $200 off promotion if I add on $5.90 per month to increase my GB. He also got my ic to verify it. I also told them I have a $150 voucher as my hand phone is due for re-contract and if I can use $200 off plus my $150 voucher. He said I can use both and I don't mind paying $5.90 more every month since I can get a total of $350 off. He asked me to get a queue number which I did.

I waited for short while to be my turn. I was served by another guy sales representatives. He got my ic to check my contract which shows that I can re-contract. He told me I can only get $150 off instead of $200 because I am not a CIS customer. I told him your colleague said I can get $200 as long s I pay $5.90 per month. He went to check with guy I spoke to earlier and that guy refused to admit he told l can get a $200 off. He insisted that he told me I get only $150 off. What is this all about???

There are so many sales representatives there at the outlet. They seem unsure and worst still gave customers wrong information???
I think Singtel should do re-training for their sales representatives or employed people up to the level. Not just some students to fill in the post during hoilday.

I have been Singtel customer since the day one I got hand phone. I don't see Singtel value customer except for the $150 voucher which I get every two years when is time to re-contract my hand phone . I am really disappointed and this is not the first incident that happens that made me lost faith in Singtel. I guess Singtel is a big company and losing a customer is not an issue for them. Singtel should really improve on their sales representatives knowledge and their customer service.......

I have signed a new contract with Singtel to get iphone X sometime last year in November. I opted to get my pre paid phone number changed into a post paid and hence my contract should be under this number. I told the singtel shop in Jurong Point that I don't want the number which I initially registered on the web ( because that time there was no option of transferring pre paid sim to a post paid).

Come first month, I received my invoice and I paid for it even though it says other phone number, reason is because I was using a temporary sim card which is transferred to my sim number after 24 hours and I thought it was still not reflecting correctly, 2 weeks later I received another invoice for the same month and this one is for the correct phone number. I realized that I have paid for the wrong number so I complained to Singtel. Several months later, instead of refunding the amount I paid wrongly, I kept being charged with new billing for that wrong account number, while still continually paying for the right account (my prepaid number which was already changed to post paid number).

I'm starting to get furious when the CS told me after several phone calls, that there will be cheque refunded to me in 2 weeks, and the wrong account will be closed. After a month, there is no cheque, and I kept getting new invoices from that wrong account.

After a month, CS called again saying there will be no cheque refund, instead they will transfer the refund to my active account in a month. Another 2 weeks passed, instead of getting a refund of the amount I paid wrongly, I received a letter saying "the $159.45 outstanding amount which you have not paid will be transferred as a debit balance to your active account". I was like seriously Singtel?? Now you even want to charge me with wrong amount which you asked me to ignore for several months, furthermore you are now going to transfer it to my active account instead of zeroising it like you promised??

This is absurd and already beyond control. I'm really really disappointed with the service.

I have signed a new contract with Singtel to get iphone X sometime last year in November. I opted to get my pre paid phone number changed into a post paid and hence my contract should be under this number. I told the singtel shop in Jurong Point that I don't want the number which I initially registered on the web ( because that time there was no option of transferring pre paid sim to a post paid).

Come first month, I received my invoice and I paid for it even though it says other phone number, reason is because I was using a temporary sim card which is transferred to my sim number after 24 hours and I thought it was still not reflecting correctly, 2 weeks later I received another invoice for the same month and this one is for the correct phone number. I realized that I have paid for the wrong number so I complained to Singtel. Several months later, instead of refunding the amount I paid wrongly, I kept being charged with new billing for that wrong account number, while still continually paying for the right account (my prepaid number which was already changed to post paid number).

I'm starting to get furious when the CS told me after several phone calls, that there will be cheque refunded to me in 2 weeks, and the wrong account will be closed. After a month, there is no cheque, and I kept getting new invoices from that wrong account.

After a month, CS called again saying there will be no cheque refund, instead they will transfer the refund to my active account in a month. Another 2 weeks passed, instead of getting a refund of the amount I paid wrongly, I received a letter saying "the $159.45 outstanding amount which you have not paid will be transferred as a debit balance to your active account". I was like seriously Singtel?? Now you even want to charge me with wrong amount which you asked me to ignore for several months, furthermore you are now going to transfer it to my active account instead of zeroising it like you promised??

This is absurd and already beyond control. I'm really really disappointed with the service.

I have signed a new contract with Singtel to get iphone X sometime last year in November. I opted to get my pre paid phone number changed into a post paid and hence my contract should be under this number. I told the singtel shop in Jurong Point that I don't want the number which I initially registered on the web ( because that time there was no option of transferring pre paid sim to a post paid).

Come first month, I received my invoice and I paid for it even though it says other phone number, reason is because I was using a temporary sim card which is transferred to my sim number after 24 hours and I thought it was still not reflecting correctly, 2 weeks later I received another invoice for the same month and this one is for the correct phone number. I realized that I have paid for the wrong number so I complained to Singtel. Several months later, instead of refunding the amount I paid wrongly, I kept being charged with new billing for that wrong account number, while still continually paying for the right account (my prepaid number which was already changed to post paid number).

I'm starting to get furious when the CS told me after several phone calls, that there will be cheque refunded to me in 2 weeks, and the wrong account will be closed. After a month, there is no cheque, and I kept getting new invoices from that wrong account.

After a month, CS called again saying there will be no cheque refund, instead they will transfer the refund to my active account in a month. Another 2 weeks passed, instead of getting a refund of the amount I paid wrongly, I received a letter saying "the $159.45 outstanding amount which you have not paid will be transferred as a debit balance to your active account". I was like seriously Singtel?? Now you even want to charge me with wrong amount which you asked me to ignore for several months, furthermore you are now going to transfer it to my active account instead of zeroising it like you promised??

This is absurd and already beyond control. I'm really really disappointed with the service.

Singtel breach consumer service in apps. And keeps on repeating the same fault. Must be corrupted subscribing cannot be use change password cannot login. I just con by the cheaters im done with my recontract and promise no interuption with no justifications. I need help to get rid of the contract????

I signed up for a student plan 2 months ago in Feb 2018. Which consists of 4GB of data and unlimited talktime/sms ( both of which I barely use at all). However, my phone bill for March and April have both exceeded $180, which is 4 times my expected amount. With my phone bill last month being $181. And I am absolutely sure that I have not done anything to incur such a high phone bill. I do not call/sms overseas. In fact, I barely called/sms anyone at all. In addition, I also actively check my data usage on the singtel app. And I have barely exceeded 3GB of data usage per month since I got the plan despite my mobile plan having 4GB. So I'd rly like an explanation for my $180+ phone bill, especially since I'm using a student plan. And the reason as to why my phone bill is so damn high, so that I can stop doing whatever I've been doing wrong.

Dear Singtel Customer Service

I am writing today to complain of the poor service I received from your representative, Mr Darren @ Hello Shop/Tampines Mall on 5 April 2018, between 6.15pm to 6.30pm.

I visited your shop to get a replacement SIM card for mobile no. 9673 7272 as I was constantly experiencing poor network issues with the current one. I was told to join a queue that looks like “express counter” - next to the ticket number booth.

The lady CSO at the Express Counter was polite and patient. After checking my records in the system, she informed me that I might have to change my plan as the current one was running on 3G network which could be the reason for the constant poor network reception.

As she was not quite sure, she checked with a colleague, Darren who was just passing by. After hearing my problems, Darren reconfirmed that I need to recontract my plan to a 4G plan and pick a Queue number as I was in a wrong counter. I asked if I had to re-queue as I did not get a ticket number earlier on. Darren then pointed his fingers at me and said I was the one who misinformed his colleague that I wanted a SIM card replacement. I am not disputing this part as my original intention was to get a SIM replacement as I thought my current SIM might be faulty.

I was annoyed by Darren’s rude behaviour when he pointed at me and accused me of misinformation that got me to a wrong service counter. Would I know the facts in the first place that by changing SIM card alone would not help improve network problem if the lady CSO did not explain to me and advise me to change my 3G plan to a 4G plan?

Must Darren assume that all customers should know all the little facts before highlighting their problems to any Singtel representatives. Did he forget that we do not work in Singtel!

I am most annoyed when he repeatedly said “I stand by the fact that you told my colleague you wanted a SIM card replacement” even after I explained that I would not know the facts in the first place had his colleague not explained it to me. My initial intention was to get a replacement SIM card as my current one could be faulty.

I trust this is not the way Singtel wishes to conduct business with valued customers. I have been with Singtel since more than 20 years ago and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Regards/Cheryl Tan (M 9088 6608)

Hi,

Sorry to say but Singtel is the worst service provider. I had issue with my bill as you have added charges for mobile which was closed 3 months back. After Many tries some how able to speak to customer support and lodged the complaint. Due to last bill payment date I payed the billed amount and customer support executive ensured that there was some mistake in the bill and will be adjusted in next billing cycle. My bill number is 000011696008
Now I recieved bill for the current month and there is no reversal or adjustment to the amount which was there in the last bill.
Tried to lodge complaint online but your website is pathetic and can not submit request. Even for the call I have to wait around 1 hour and you don’t take complaints after 6:00 PM.

Thinking to close the contract with you ASAP and will never recommend anyone to go for Singtel.

Hi,

Sorry to say but Singtel is the worst service provider. I had issue with my bill as they added charges for mobile which was closed 3 months back. After Manu tries some how able to speak to customer support and lodged the complaint. Due to last bill payment date I payed the billed amount and customer support executive ensured that there was some mistake in the bill and will be adjusted in next billing cycle.
Now I recieved bill for the current month and there is no reversal or adjustment to the amount which was there in the last bill.
Tried to lodge complaint online but there website is pathetic and can not submit request. Even for the call you have to wait for 30 mins and they don’t take complaints after 6:00 PM.

I think your Singtel customer Customer Services is one of the worst I experience in the market.

On 1st March I made a one time online payment of $29.72 for my Bill ID 000007193333 because my online Giro arrangement amount was not enough to cover the total bill of $118.42.
I told the Customer Services on the line that I have already change the GIRO arrangement to higher value of $135. Previous Giro amount is $58 only.
He told me that the change to Giro amount can only be made on the next month payment. I said that is fine.

However, I just received the present Bill ID 000009354247 stating that I only paid $58 through GIRO and the additional online payment of $29.72 is not shown in the present bill.

Now my total bill is blown to $148.68.
1) Your bill inquiries no: 1800 738 3330 does not has the option to talk to anyone after keying so many data on the phone.
2) Your another hotline 1688, if select Billing inquiry option, also put caller on hold " indefinitely ". I was put on hold for almost one hour and still nobody pick up the line.

Therefore, I think your customer services really " suck ".
Once I finished my contract, I will switch to another telco.

Singtel has caused me nothing but emotional distress since 2017. Last year, when i was being harassed by loan sharks (looking for the last customer who used this line), it took them 3 weeks to get my number changed. I called in almost every single day to cancel the voicemail service and this took them 1 month.

On 2nd Jan 2018, i called Singtel and spoke to a CSO. I asked him if there was anything i needed to do as my sim only plan has reached its contract expiry date. He said nothing, only i will lose the value added service such as voicemail etc.. and i will need to reapply if i want them. I proceeded to open another line at AMK HUB. It took Singtel 2 hours to activate the line (around 3.45pm) when i called in to them directly. The CSO who attended to me at AMK HUB asked me to go down again to their shop (i was at Taman Jurong an hour later). Upon calling in, the line was activated but the internet service was not. The total service only resumed at 8.30pm when i threatened to terminate all the lines and file a case against them.

The following day, i called up to let them know that my reception was bad and that often my customers gave me feedback that the phone was off. They did a check and claimed that all was fine on their end. This issue continued for a few days until on Sat 7/1/18 i called in to ask for a change of number again as this time i was bugged by Cisco officers calling the number. (i was informed by a CSO that this line was used by CISCO earlier). The manager on duty Jay promised to get back to me within the next few days for the numbers i chose.

On Sunday night, during a routine check on their mobile app, i found out that on the SIM only plan, the internet from 13GB dropped to 8GB. I called Singtel on Monday again to raise this question. I spoke with the Manager Omar and highlighted all the issues i was facing with my 3 lines under them. I asked for his superior to contact me as he was unable to assist. At 5.30pm, he conveniently called me to say that his superior was on half day MC!!!!! I asked for someone higher then him to contact me as this was unacceptable. He said ok but no one called me back

On Tuesday, his superior called me and apologized. He asked me for sometime to fix my issues. Sometime later, an unidentified personnel called me to check on the line and informed me that there is an issue with the connection and reception at Sengkang and Kembangan area. (This is contrary to what was told to me a week back). Again later the supervisor called me and told me that he reviewed my convo with his staff and that the staff did mention to me on 2nd Jan that the value added service will no longer be available as the contract ended. I asked him if i ought to remember all the service which included data and he said YES I OUGHT TO! (Hello, than why are we paying for the service if i have to remember all details?) i than told him to check on the current promotion and get back to me. He called me later in the evening and said there is a promotion where you purchase 5GB and get 20GB free for the sim only plan. I told him go ahead and he asked for sometime (2days) to get back to me with a solution to my problem.

Today is Thursday. My sim only plan is still at 8GB and the reception bad, phone number not changed. I called their CSO again earlier and was informed that the supervisor i spoke to is on leave!!! (Hello if you are on leave, you shouldnt have promised a call back or someone ought to cover your duty in your absence).

Singtel has caused me enough loss and have affected me emotionally with their unprofessional service. We as paying customers get kicked around for simple stuffs.

When i use a corporate line to check on their mobile app, it doesnt show maintenance. When i use my own line, it is showing maintenance. Is corporate customers more important than norm customers?

I have informed the CSO formally that if my issues are not resolved by today, i will terminate all lines with Singtel lodge a report with IDA and not pay a single cent for any penalty imposed.

I have a long time subscriber of Singtel and recently, this unpleasant event really make me pissed of, treating the "regular" customer like nobody. I understand that there was outstanding bills at that point of time and while waiting for my funds to be in and then settle the outstanding bills.

The staff terminated my fiber internet service without informing me. What is worst, they purposely choose the day before Christmas eve, long holiday break so that I am not able to access the internet during the festive season. After I have settle my bills, I called up Singtel to request them to restore back my internet, I was attending by this staff, keep telling me I needed to settle the mobile line also. I have already settle all the outstanding payments and at that moment, I did not understand what she is trying to "con" me. I just hanged up the call.

The next day, I called again. I was attended by another staff and from their side, I can hear someone is telling her what to tell me, which make me even more upset. It seems like they are trying to conspire against me. I really hope there is a channel which I can feedback this to their higher management. If the higher management is unaware of all these unpleasant happenings, I think they should leave the company. I was told by the staff that they need more than 2 weeks to restore back the internet. 2 weeks? 14 days? I am quite puzzled why it need to take so long to do it? need to lay the cable again? or the working staff spent too much tea break time?

Whoever higher authority happens to pass by and browse the feedback, it's time for your guys to reflect and do something about it. To be honest, the service has not improved at all, the call waiting for the staff to attend to us is too long, and there is hardly any effective outcome after waiting.

I booked an appointment from 5pm to 6pm last friday 29 Dec'17 and managed to get a queue number at 4.45pm as what was told. I was served by a chinese guy when my queue number A5023, i told him that i want to swop my mobile plans for both lines which i have subscribed. He asked for my NRIC and checked through his system and immediately told me that it can't be done as both mobile plans contract are not due, i need to wait till my contract is over. I told him if my contract is due i would have changed my plans. I told him i called up singtel hotline and check with those singtel retailers shop before i make my way here and now you tell me this cannot be done? I have wasted 2 hours queuing here for nothing? He can even answered me back, no la.. you took appointment where got queue for 2 hours. I told him i was here waiting for hours before i booked the appointment. In the end, he went into staff room to check with his colleagues if my request can be done. After 5 mins, he came out and not telling me if it can be done and scroll around his laptop, he later decided to ask a senior colleague how he should key into the system and i know he is new. To me, if you are new you dont know your work well i don't mind you checking with your colleagues but don't be overly confident and answer me that it cannot be done. To my frustration is till today which is 6 Jan'18 nothing is done. I called up Singtel hotline 1688 and spoke with Hidayah and she told me that the system shows that no request was done. She told me that she have wrote in to complain team and they will be contacting me on next monday or tuesday pertaining to this matter. It has been 1 week plus and this is really ridiculous, that Singtel guy did not do anything last friday, i went down singtel shop for nothing? Wasted my time waited for hours and now nothing was done. And now i have to wait again in order for them to work on my request?? What is that? I would appreciate if Singtel can educate their customer service staff before putting them to frontline? Maybe ask them to go for training course. If not, it really doesn't work out at all. We need professional service from Singtel, we pay for service and it is not free. I know mobile plans swopping requires to pay $30 per line and i am willing to pay for it but then what do i receive? Wait and wait.. I hope you can look into this matter and find out who serviced me that day, ask him to go for course. You need to know your products and services well before you go on frontline. I expect a call from Singtel pertaining this matter. This is so frustrating.

Thanks!

Geraldine
93636536
S8207843F

We have our fibre broadband service contract renewed on sept2017. Bundled was 5 months free internet service and a free 4G SIM card with monthly 500MB free data.

However, my free sim card data service was cut down suddenly at the 2nd month of my new contract and internet service was also "down" suddenly on 23rd Dec 2017. Today is 05 Jan 2018, despite our numerous calls to customer service. Promised with a return call by the relevant department several times but was non call back.

FYI, i have been using another service provider Starhub for decade, and i never face this issues at all. Although their accounts dept was annoying but after all they are able to salvage their service nicely.

Seriously, this singtel is providing a very disappointed service and wonder why their management is still sitting on it.

I have recently experienced with unbearable service respond from sintel home broadband service. The outstanding bill has been paid on 24DEC2017. Until today they have not resolved my connection regardless numerous calls have been communicated to the service personnel.

Below are the "reasons" accumulated from the very 1st call SINCE 24DEC17.

1> the "person" is not around due to Sunday and public holiday...
2> we will try to connect for u...
3> i will put a note on your request ...
4> the team have not respond ... i can connect for you (this is made on 26dec17)
5> it is due to public holiday (sunday and christmas) ....
6> they will call you back for the connection....
7> please give them another day (this was done yesterday, but service personnel "type" give them another day (28dec17 which is today)

I don't understand about Singtel customer service... if they are not able to salvage their service if they prefer to disconnect the "service" for their subscriber (i just recently re-contract few months ago and was granted 5 months free service plus the SIM data service is free, but i was disconnected within the "free" periods) during eve / public holiday or long non working days...

Fine, they can choose their good timing to disconnect you from a service, but if they canot salvage the connection after full payment MADE ... im seriously considering this as not even a SERVICE should a service provider provide. OR CONSIDER THEY ARE PROVIDING A FKING SLAGGY SERVICE TO THE SUBSCRIBERS.

THE FREE SIM DATA WAS DISCONNECTED SINCE THE VERY 2ND MONTH OF THE RE-CONTRACT!!! WTF !!!


For hell sake, i was a STARHUB SUBSCRIBER for past 10 years, any CSO at starhub is able to salvage a line that was bring down if you have made the full payment. My Regrets to being a switch to singtel.

Dear Sir,

I am leaving Singapore and would like to close my existing Singtel landline and Fibreoptic account. Unfortunately I have been struggling to get any update from Singtel regarding same inspite of calling them up daily ( 18th, 19th - twice, 20th and 22nd September ). Everytime I have been informed that they are awaiting update from Singtel shop at Tampines Mall that the settop box for the Singtel TV has been returned - I had returned it to them in October 2016 and the cancellation of my rental is reflected in the bill no 005020th Oct 2016. Though this information is available to the Singtel customer service personnel, they are unable to proceed further as they await internal update.

I am afraid I cannot wait longer and I will have to give up the apartment on 25th. I plan to handover the fibre optic modem and router to the nearest Singtel shop on 25th.

I am very surprised at the pathetic response from Singtel where the different departments cannot even work together to close an account within a week.

Regards,

Amit Ghosh
Tel: 92366773
NRIC - G5348628U
Email: [email protected]

I am working onboard a ship for the last 30 years and has been a SINGTEL customer since
Throughout the years my roaming charges is about couple of hundred dollar and never defaulted my bill.
OnJUN 2017 , fell sick while working onboard ship and visit doctor in Beriut and was hospitalised then.During this period Imade few calls back to singapore to inform my family about my well being
When I get back to Singapore , I found that my phone bill is $1299 . Statement shows many charges for 1MINUTE CALLS
I call Singtel customer officer(which was very helpful) regarding the roaming charges and SMS charges and realise how SINGTEL works
A)Calling from overseas using prefix +65xxxxxx,when the outer party phone ring and did not answer it will cut off in 1 MINUTE
However ,I WAS CHARGED FOR 1 MINUTE ROAMING CALL, though other party did not answer
That is not all, a call alert message will be send to the other party of the miss call.AGAIN I AM CHARGE FOR 1 ROAMING SMS
B) Singtel claim that using call back system(*121*xxxxx#) is cheaper
BUT when using call back system, the moment you dial the the number the charges starts, it will ring for 5 ringing tones
and if the other party did not pick up ,it will cut off.THIS PERIOD I.AM CHARGED . After 1 MINUTE, It will redial again.and again the other party did not answer after 5 ring tones (maybe in shower etc) I AM AGAIN CHARGED

It is common that usually we call the house number and if no one pick up,we will call the mobile phone and if no one pick up for some reason , WE WERE BE CHARGED MINIMUM 1 MINUTE ANYWAY
UNFORTUNATE FOR ME IN THE HOSPITAL IN BERIUT ,LEBANON IT COST $6.25 PER MINUTE AND 90 CENT PER SMS

I was IGNORANT, thinking all the while I WILL BE CHARGED ONLY ONCE THE OTHER PARTY ANSWER THE CALL
and NOT while it is ringing while connecting or no one answer.
I have call Starhub and M1 on above issue and they DO NOT CHARGE IF OTHER PARTY DID NOT PICK UP PHONE
(unless it has voice mail or answering machine) .ALSO THE CALL ALERT SMS IS NOT CHARGED AT ALL

SINGTEL IS THE SERVICE PROVIDER, WE THE CUSTOMER NEEDS THE SERVICE OF TALKING TO THE OTHER PARTY OVER THE PHONE BUT WHY ARE WE CHARGE WHEN THIS SERVICE IS NOT PROVIDED BUT JUST FOR THE RINGING TONE?????

REGRETFULLY , now then I REALISED HOW STUPID AM I TO BE FAITHFULLY WITH SINGTEL AND HAVING TO PAY THIS RIDICULOUS AND UNNECESSARY CHARGES THROUGHOUT THESE 30 YEARS

I am sure many others do not know about the above charges
THE SERVICE PROVIDER SINGTEL SHOULD INFORM CONSUMERS AS TO ABOVE CHARGES

Pls verify with the other service provider STARHUB AND M1

I spoke to an agent over internet and ask her about singtel mobile plans and also ask her if I need to pay amount to get a mobile plan and she said no need if I am spass so she teach me how to make an online order for singtel mobile plan easy and then when the mobile phone arrived the delivery staff asked me to pay 809sgd I was surprised because it is not what I am expecting because the online agent told mo it is a monthly basis and I dont need to pay it in cash and before the delivery man told me that I need to pay it cash he told me to sign it already and when he is asking money I explained to him and then he said he will not give me the mobile phone so it was cancelled then he leave my place with the mobile phone and when I realised I already sign the document that saying that I received it I ran and called him then he is talking to somebody over his phone then that guy over the phone spoke to me also and I asked the man to go back because I need to erase my signature but he said no need and but I cannot force the man to go back to my house he leave the house but I give them my trust because they said it was cancelled then today I am surprised that I have a bills from that mobile phone how come they cancelled it and the mobile phone it not in my hand???I havent use it..please I need an immediate action on this matter..thanks Jhenjhen Abuque

I spoke to an agent over internet and ask her about singtel mobile plans and also ask her if I need to pay amount to get a mobile plan and she said no need if I am spass so she teach me how to make an online order for singtel mobile plan easy and then when the mobile phone arrived the delivery staff asked me to pay 809sgd I was surprised because it is not what I am expecting because the online agent told mo it is a monthly basis and I dont need to pay it in cash and before the delivery man told me that I need to pay it cash he told me to sign it already and when he is asking money I explained to him and then he said he will not give me the mobile phone so it was cancelled then he leave my place with the mobile phone and when I realised I already sign the document that saying that I received it I ran and called him then he is talking to somebody over his phone then that guy over the phone spoke to me also and I asked the man to go back because I need to erase my signature but he said no need and but I cannot force the man to go back to my house he leave the house but I give them my trust because they said it was cancelled then today I am surprised that I have a bills from that mobile phone how come they cancelled it and the mobile phone it not in my hand???I havent use it..please I need an immediate action on this matter..thanks Jennifer Abuque

I have not had a worse encounter with other ISP's. Singtel has overcharged me 19 days ahead of my line activation and my receiving of SIM card. I have not been able to get a satisfying reply from them. All that I am asking for is for them to start billing after my line is activated and upon the delivery of my SIM card. I have sent more than 10 emails to them and a few calls with them and up to now, there has been no resolution. Last email to them was a week ago and I still don't get a reply from them. I am very disappointed with their level of service.

Worst experience with Singtel. I purchased one SIM from Singtel and another one by default added in my account which i never taken. Now bill is due and getting calls to pay it. I have complained it Singtel customer care many times but no positive response. I was in impression that Singtel is good company but it is worst and i would not suggest to go to Singtel.

Also looking for higher management escalation matrix where i can highlight the issue. Worst people worst services.

Renewed my contract last year. Told to cancel off the additional GB previously subscribed, upgraded my plan and singtel officer acknowledged. Forced me to take up extra sim card as a free service from singtel. As singtel officer forced me and said its free, I had to oblige. Bill came...so many unnecessary charges, rerouted roaming charge, additional gb charge, mobile share charge. I called cust care and they took 3-4 working days to settle. They got back to me and say there's nothing they can do because I have already signed the contract. There's nothing they can do because its been 3 months I am using this line, when its only the 2nd bill that many of this discrepancies came in. So i asked, how much is is termination fee, and they replied i had to pay for main line and the mobile share that I don't even want in the first place. What is this SINGTEL? Is this how you steal money from the people? I am your customer for 6 years and pay bills on time and yet you say there's nothing you can do for me?

last month, my internet modem had some technical issues. when i called Singtel hotline, they asked me to switch off the power and obviously it didn't work. they said they will call a technician to take a look a it and they said that it will take 3 days for the technician to come. i was so pissed. i obviously can't wait for 3 days as I had some work to do online. My last resort was to go down to somerset, to the shop called +serv. the very next day, i went to the shop to get it changed and it was working perfectly. today, when i came back home, my mother told me that the tv set-up box is not working. i got so furious. i tried switching on and off and it still couldn't work. i called singtel hotline and they told me to do the same thing also. It was still not working. And again, my last resort is to change my tv set-up box at somerset again. For your information, I'm staying at Clementi. I can't be travelling down to somerset every month. It is such a hassle for me. I've got other important things to do, I can't be always going down to Somerset to change the freaking set up box and internet modem. And whenever i ask them, why it gets spoiled easily, their answer is always, there is something wrong with equipment. why is there something wrong in the first place? if u want us to pay the freaking bill every month, the least singtel can do is to provide better equipment.

I received twice my appointments schedule from Singtel indicating that their technician will come to my house between 1030 to

1200 on 17 Dec. The job ID is 6843XXX. Approximately 10.31am, a technician from Singtel called to say he was on his way.

I waited over 2 hours still no sound and sight of him so i decided to call his mobile. The technician responded to me and said

he did not call me earlier and there was no appointment assigned to him. I was furious mad and contacted Singtel. The person on the line kept saying my appoinment was for 2pm and clueless about the 2 text messages.

How can Sintel pride themselves as a reliable telecommunication company when they do not communicate internally,
and no proper tracking system despite giving you a link and job ID. In their official text message it is indicated Singtel will impose a $60 service fee if ypu miss the appointment.

What about when they mess up the appointment do they compensate customer for waiting and dropping all duties just to wait for them???? They simply has no idea what is customer centric and put their customers below everything. Please think twice before you select tnem as your service provider!!!!!!
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