I bought this new phone from Oct 2015 with (insurance)
Iphone 6 Plus Space Gray 128GB
serial no : F2LNXFM9G5R0
IMEI no : 358351060356776
After few days I exchanged my phone from care centre.
Iphone 6 Plus Space Gray 128GB
serial no : F9CQ40PTG5R0
IMEI no : 352049071609672
I want to clarify when are you guys going to change for me the phone again ?
I have been calling and arranging so many times. until now I still having a crack screen harmful weapons phone.
I have been using Singtel for so many years. What types of poor service i have.
Why new phone i still need to buy insurance and i still need to pay extra $198 for exchange ?
I believe Singtel company all sales team should have well trained service and info to all customer.
I was told by one of them from summerset branch sales person to asked me to buy this insurance 1 to 1 exchange.
(Phone lost not included only)
This phone still under 1 year warranty. Why i need to pay again ?
And keep question by Singtel or insurance agent.
I'm deal will Singtel, why i need to face so many company for question or email over 3 months plus!
I feel very sad for this stupid service. And this phone was cutting my finger all around.
You guys better go arrange for me asap. I won't going to pay anymore for this.
Actually i don't feel like saying so much. Its because this service really makes me very uncomfortable !!!