I want to know why my due date for bill payment keep on changing every month. My initial was 28th of each but lately I am ask to pay 23th,20th of each month. This making me confuse i am having problem keeping track of my bill.
Why can't you state for which month we are paying,now it is like I am paying the bill for Jan in Feb and Feb in Mac. What of billing system are you all using it. My history of paying show there was no payment in Jan 2023 when I am paying every month promptly. You better star changing your proper billing date or I am going to switch another mobile provider. Stop confusing the customers. Fix a proper due date that will end of each month. I want a explanation. For this bye

I want to know why my due date for bill payment keep on changing every month. My initial was 28th of each but lately I am ask to pay 23th,20th of each month. This making me confuse i am having problem keeping track of my bill.
Why can't you state for which month we are paying,now it is like I am paying the bill for Jan in Feb and Feb in Mac. What of billing system are you all using it. My history of paying show there was no payment in Jan 2023 when I am paying every month promptly. You better star changing your proper billing date or I am going to switch another mobile provider. Stop confusing the customers. Fix a proper due date that will end of each month. I want a explanation. For this bye

I'M A WORKING WOMAN, I JUST WANT A 2022 STATEMENT FROM THEM TO CLEAR MY INCOME TAX. BUT, WE ALREADY WHEN TO UMOBILE CENTER, THEY TOLD US WILL SEND BY EMAIL BUT WE RECEIVE 2021 STATEMENT. NEXT, I ALREADY EMAIL AND ASK REGARDING THEY BUT THEY ASK TO MY HUSBAND TO EMAIL. YA, ITS MY HUSBAND STATEMENT BUT AS A WIFE IM THE ONE HANDLE EVERYTHING AND I'M ALREADY DONE SUBMIT EVERY DOCUMENT AS A PROOF AS IM HIS WIFE BUT STILL I DIDN'T;'T RECEIVE IT . MOREOVER, WHEN I CALL CUSTOMER SERVICES ALL HANDLING BY COMPUTER SYSTEM... WHERE THE WORKING PERSONS ? IF ANYTHING, I CAN I CONTACT YOU ALL. IT'S SO STRUGGLE TO TAKE A STATEMENT OF THE YEAR. BETTER UPDATE YOUR APPS AS CAN DOWNLOAD WHOLE YEAR STATEMENT OR THINK ANYTHING ELSE. DON'T MAKE YOUR CUSTOMER SO STUPID...

Saya bukan dari keluarga yang berada sampai bayar bil RM165.50.Biasanya saya bayar RM72 tapi untuk bulan ni kena bayar RM165.50.Bagi saya hal ni bukan hal remeh.harga lebih seratus bukan duit kecil.Saya nak U Mobile ni unsubscribe kan MixGamesWeekly subscription.Tiap tiap hari saya terima message MixGamesWeekly subscription.BAGI SAYA BENDA NI TAK ADIL.U Mobile ni memang teruk.Buat apa nak bayar untuk subscription yang saya tak subscribe???Kalau call U Mobile,dia kata ni scam.Kalau scam,buat apa saya nak bayar???

LINE sangat teruk, sangat-sangat teruk sangat sangat menyakitkan hati. ada masa takde line langsung . bayar pakej yang paling mahal tapi line hampeh nak mampuih. siapa yang tengah cari service provider, this telco definitely BIG NO NO NO!!!!

I got work from 10:00 am to 10:00 pm only have time to play some mobile game after work but line really cb one like siput babi for no reason. Well I guess we pay monthly for sending complaints and receive shitty Internet.

P/S : Award winning Telco my foot Internet very cb one and got award winning. What a joke

Prepaid plan-GX38 (6MB)

Speed dapat- 500kbps

Tempat incident-kawasan bayan lepas lorong sungai tiram-penang malaysia.

Waktu kerja - 7am - 5pm

Lately connection are really worst ....evendo u call umobile customer service them didnt try to solve your problem but them asking you to do what them are supose to do. .Fyi im already put a report to #umobilemalaysia at MCMC...before this im still try calm myself but bad going to worst now...no action from umobile...we pay the bills everymonth but useless

line u mobile pd tahun ni sngt teruk berbanding thn sebelumnya..please improve your coverage,sbb kami bayar pada tiap2 bulan,tapi servis nya..hmmmm hampehhhh...

u mobile punya coverage sentiasa teruk..please improve..10 kali complain pun,mcm x de improvement je..baik tukar ke telco lain je..

I don't understand why Umobile is so slow and sometimes the line is very problematic. please Umobile, users want fast internet to facilitate communication and maybe have an assignment that needs to be made. I am disappointed lately that Umobile is not satisfying my heart. please please do something to make the line go back to normal.

dua minggu berturut turut,line u mobile mengalami masalah..sedangkan tiap2 bulan saya byr..tiba2 saya rasa menyesal kerana memilih u mobile..maaf.

Terrific and truly memorable customer service experience, NOT ONCE but TWICE in a spate of few months in 2021.

- Changing account ownership must be done and only on weekdays, Monday to Friday from 9am-6pm.
- They don't entertain such service request on weekends.
- The owner and the recipient need to take time off during their busy working schedule to be at the counter.
- Counter staffs, you know that animal called sloths!

BTS Centre Manager proudly claimed they've encounter such complaints and they can't do anything for the customer. Serious bullshit type of operations.

DISAPPOINTED!!

Kepada U mobile yang musibat..tolong baiki line internet anda..aku beli plan pakai duit sibat..lahanat..bayar bulan2 line macam mencibai..butoh segala butoh..terime kasih..

-KALAU LAMBAT NAKREPLY CUSTOMER BAIK TAKPAYAH ADA CUSTOMER SERVICE
BERTAHUN2 PAKAI UMOBILE, TAHUN INI PALING TERUK SERVIS

-TIADA LINE (DARI TARIKH SUBSCRIBE 02/08/2021 SEHINGGA HARI INI)

SAYA TAK TAHU NAK REACH OUT KORANG MACAM MANA KALAU LINE LANGSONG TAK ADA?????

-TIDAK DAPAT BUAT PANGGILAN MAHUPUN MENERIMA PANGGILAN (NI POINT YANG PENTING)

-TIADA FEEDBACK WALAUPUN SUDAH DI MESEJ MELALUI TWITTER (INI PUN SEBAB PAKAI LINE PEJABAT!)
NAK CALL CUSTOMER SERVICE PUN TAK DAPAT!!

TAKKAN LAH NAK VIRAL BARU NAK REPLY CUSTOMER?????
KALAU DAPAT MESEJ NI TOLONG LAH REPLY KENAPA LINE SAYA LANGSONG TAK ADA (NI DAH TAHAP TAKDA LINE!!!!) MACAM SIPUT MACAM BODOH MENGGANGGU KERJA ORANG JE BANYAK BENDA TAK DAPAT NAK BUAT!!!!

I received my monthly bill stated I have extra charges for a subscription. I written to U Mobile customer service a few times, each time asking for my details which I have given already. Then no more answer.
Customer service said I have subscribed on 6/7/20 and weekly charges keep renewing. They said I should go to my account to unsubscribe for the subscription. I checked my account, no subscription at all but U Mobile can still charge me in my bill. How come?
What’s wrong with your customers service. Each time they replied they will ask you to rate them. Then no more reply. Their actual duty is asking customer to rate them only , that’s it. Problem solving NO.moron.

U mobile internet so slow even show 4g. Almost 4 day so slow cant sent whatapp also.i pay rm56 ringgit for this?so regret. Senawang area at negeri sembilan.

line paling bodoh...ak byr mhl kot..ko bg mcm line sampah...jgn letak ko 4g la sial(u mobile)...ak mmg harap spe bce jgn langgan trus...apa gune unlimited high speed ..sume lancau...ak pkai gx50 lps tu upgrade gx68 ttp sampah...so guys jgn sekali2 ko gune line bodo ni..bek ko mik celcom ke mxs..bia mahal yg pnting brbaloi...babi u mobile...x puas ati ko pm ak la anat..ak dh bnyk kli komplain kt mcmc skli tp mcm tu jgk ko buat bodo je..abis pkp ni mmg ak tukar line lain anat...g mampos la ko pnye servis bodo ko...

U mobile makin hari line makin slow. sy tinggal di kota masai. Coverage 4g, enset display line 4g tp slow sgt2. Dh berbulan2 mcm ni. kali ni tak tahan sgt ngn slow die!!! please do something

Hi, I really disappointed with your service. Always experience poor internet connection nowadays, even though i just subscribe to your internet plan. It's still difficult for me to browse internet with comfort and do my work. Please do something to improve your service . Or else, maybe, i should change to another network service provider. Thank you.

Taman indah permai, 88400 Kota Kinabalu - Walaupun berada dalam coverage Umobile tapi still jgk internet slow gile. Keadaan lebih teruk apabila malam kelajuannya sangat² lah teruk. Segala complaint telah diberi tapi U Mobile masih tiada sebarang tindakan. Sila lakukan tugas anda U Mobile, Kami adalah pelanggan korang jadi berikan servis terbaik kepada kami. Jangan sampai semua orang lari dari bisnes kamu sampai lingkup gulung tikar. Saya mengucap terima kasih jika U Mobile ambil tindakan untuk membaikpulih line korang. Anda jaga hati kami, kami sentiasa untuk kamu. Jangan pandang remeh.

Hi, i want to complain about the internet connection at my area is too slow or bad. Only got h line. Sometime got 4g line. Please solve and take action. PLEASE HELP...

Address:
Jalan Pulai Mutiara 1/1 Taman Pulai Mutiara, 81300 Johor, Malaysia.

#why should i pay for poor internet connection?

Thank you.

Hi U Mobile. apa cerita ni, nak masuk tahun 2020 dah esok tapi line macam harem lagi lembapnya. kata upgrade plan bagai, coverage semua tempat tapi harem lembap juga. apa kejadahnya cover macam tu. ke line dekat kuantan ni tak cover, tapi cek coverage amboii kemain 4g bagai. tapi hampeh bila pakai, naya orang jela kau ni. dah nak update 5g dah ni, ke bila dah kaya lupa dah pasal pelanggan. selfish betul eh tak jaga cust. bankrup balik baru tahu. huhu. cepat cepat la settlekan masalah line lembap ni. karang orang pakat tukar telco lain baru gelabah anjing

Line internet kawasan masjid tanah poskod 78300 slow nk mampos..line jap ada jap xde..dah lama line u mobile ni mcm ni tpi xde tindakkan ape2 pun.

Dear u mobile,
Why Sebelum ni speed internet drpd 3mbs skrg jadi 0.5mbs.. Sedangkang kami bayar RM 50 untuk sebulan.. Kenapa perkenalkan GX50 kalau nak pernaya orang? Kami guna duit bayar.. Sebelum ni takdak masalah.. Start bulan 11 line makin teruk.. Kalau nk suruh consumer upgrade.. Tak fair buat macam nie.. Dah makin teruk sangat line u mobile.. Sumpah kalau buat macam ni berterusan..consumer boleh lari dan u mobile gulong tikar... Please fix the problem asap..