This complaint about Sears Home Service is valid and still on-going; it's much too long and exasperating to detail here. I just want everyone out there to know that these folks have such abysmal customer service. There were way too many people handling this complaint. Not counting the 3 different people I spoke with during the problem with scheduling the return visit, there were at least 12 personnel from various departments, 6 of them from Customer Solutions alone! I have had to re-state my complaint too many times...

3/3/2012 called Sears on Mar1; advised them of the problem I have w/my washer. they were given the make and style of the appliance. Advised Sears I had another company come out and look at the appliance and what the issue was. It needed a timer. Made the appointment service guy came out as scheduled ; but no part...

I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. Please accept our apologies for the hassle & headache you've experienced with your washer repair appointment and our customer care team. I certainly understand your disappointment with the technician arriving without the washer part(s) you stated you needed for the repair...

scheduled 8AM - 12pm sears appointment. Due to a No Show / No Call, I contacted sears at 10:30 AM and again at 1:15 PM, only to be assured by a customer service rep, that the technician will arrive, not to worry and he will call me when he is on the way to my house. At 2:42PM, still a No Show / No Call from the technician, I was forced to leave my house (to retrieve my kids from school)...

sears is a joke . Sears sold my parents a samsung frig side by side with in the first day we got it home it would not give water. Called sears and demanded them to replace it which fineally they did. One year later samsung frig quits working and we call sears protection plan and sent a tecnician...

I'm part of the Sears Cares social media escalations team. I came across your post here and wanted to extend an apology for the disappointment and trouble your refrigerator has caused you and your family. Being without a fully functional refrigerator is difficult enough, but extended hassle and service calls just add to the unpleasant situation we're sure...

I have shopped at Sears for decades and always bought with the confidence that they would stand by their products. When I returned the item I was told that the 1year was up, and unceremoniously shown the door. It goes without saying that I am livid. Can you please help me find some just resolution to this problem? Thank you...

all feel sorry for SEARS when they crash and burn in their own ignorance. This is not their only failed product. I didn't mind spending the above average price at Sear because they USED to stand behind anything they sold. Perhaps they will get a bailout too. I mean hey, it doesnt have to really work you just have to buy it...

On July 15, 2011, I called Sears and they confirmed my appointment from 8 am to 5 pm on July 16, 2011. On July 16, 2011, Sears called me to reschedule to July 21 because they have no technician. I asked (and begged)for an earlier appointment, because of the extreme inconvenience of having limited or no water...

are experiencing with Sears service. We can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you...

I have a sears service agreement for most of my appliances, refrigerator, stove, dishwasher, washer and dryer. I pay 400. 00 a year for the worst service ever. My refrigerator was not working, getting hot, I called sears and they advise me it would be a week before they could make an appointment...

I'm part of the Sears Cares Social Media Support Team. We located your post here and wanted to reach out and make contact with you. Please accept our sincere apologies for all the trouble and inconvenience you've encountered with your refrigerator repair. Being without a fully functional refrigerator is never easy, nor are multiple repair appointments...

complaining about Sears. We have been loyal customers since April of 1982; service contracts on some things. OUR STORY. in 1993 we purchased a washing machine. About 5 years into it we needed service for a clogged hose. No problem. They came right out. THEN about 3 years after that, they came in & replaced the 'trans'...

a refrigerator from Sears and have had nothing but trouble with it. It is a Maytag and it is a piece of crap. The salesman was awful. He was so busy trying to push a "service plan" on us for HALF THE COST OF THE ITEM it was difficult to get our questions answered. Because the item was a “manager's special” we were treated like we should not care that it does not work properly...

I have been a faithful Sears customer since 1963. I have always owned Sears Appliances. Washer, Dryers, Refrigerators, Microwaves, Frteezers, Water Softeners etc. Never has any of them rusted. My Sears Elite washer lid is rusting. I bought it September 16 2011 and just noticed the rusting next to my clorine dispenser...

I have been a faithful Sears customer since 1963. I have always owned Sears Appliances. Washer, Dryers, Refrigerators, Microwaves, Frteezers, Water Softeners etc. Never has any of them rusted. My Sears Elite washer lid is rusting. I bought it September 16 2011 and just noticed the rusting next to my clorine dispenser...

Never will buy another Sears appliance again!...

Sears' monopoly on Kenmore distribution with awful customer services and compressors available within the next 2months for repair. A brand new Kenmore Elite fridge costing +$2,000 suddenly stop working cause a malfunction of the compressor, which will cost almost $700, one-third of the total cost...

I phoned Sears and found out that it was no longer under warranty and I will have to pay full price I went on line and looked at the Consumer Report - out of 54 reviews - 38 are 1 Star Sears - out of 55 reviews - 37 are 1 Star Amazon has 2 reviews- 1st is out of 3 - 3 are 1 star / 2nd review is 2...

Pro Refrigerator from Sears in Cadillac Michigan in December 2016. On June 23, 2018, the condenser went out. The parts were under warranty but the labor was not. The labor is $300. We could get the parts in 2 days through someone else but would have to pay for them and they cost about $300...

Bought Sears Kenmore Elite refrigerator in November 2015. Failed after 6 days. Sears did provide replacement after we lost all food and lived out of ice chests for a week. The replacement worked for 34 months and on September 27, 2018, failed again. As of today November 9, 2018, we have had five service calls...

I contacted Sears only to be disconnected, transferred multiple times and with the main focus on selling me a service agreement to talk to me about me refrigerator. We opted to go to an independent appliance repair after being burned by the Sears repairman on our previous refrigerator. The diagnosis revealed a malfunctioning compressor, evaporator (s) and dryer...

53 PM, I get a text message that the Sears Tech is on the way. I repeat 4. 53 PM! To start with, it is just 7 minutes before the deadline of 5. 00 PM. Then I get a call from the Tech at 5. 23 PM who said he would be there any time after 6. 00 PM. Here's my grievance: 1...

The dates in this complaint point this out as an obvious SEO.

Parts of this complaint doesn't make a great deal of sense to me either. Is the refrigerator under warranty? If so, where did you make the purchase? Is this Warrantech or Marta a third party warranty company?