and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. Please accept our apologies for the hassle & headache you've experienced with your treadmill repair appointment and our customer care team...

not right take to any Sears store for credit. Waterford, CT store refused to take item: fireplace door/screen back. I want a full credit of $399. 27 plus the cost of returning item back to bj's for $37. 20. Sears bought the item from BJs who in turn bought it from Shopzeus. I have written and spoke to Sears headquarters in Hoffman Estates, IL and they will not do anything but issue me a credit of only $308...

I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with your online order. We sincerely apologize for the disappointment surrounding your online purchase. Third party vendors can best be viewed as separate retailers that lease selling space on Sears...

manual and how the Sears salesman told me when I first purchased it. I realize it's probably considered a "cosmetic" problem, but for the price I paid for this item, I shouldn't have to worry or deal with this. And my rust/paint issue also started well after the 90 day warranty was up...

disappointed with the Sears Home Improvement Services. We know we've let you down and we would like to offer our assistance. The workmanship on the siding of your home was not done to your satisfaction and we are truly sorry that our business partners haven’t made the proper contact to you about this matter...

are experiencing with Sears. com and not receiving the proper customer service that you deserve. We can only imagine the frustration this has caused you and your family. It is our goal to get take care of your customer service needs and exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you...

Craftsman buffer, he said Sears, I took it back to Sears to the cashier, I told her what happened with the product, she hesitated for about 5 minutes saying oh, really, and not receipt, well, I said can you phone a manager, she said I am. She told me to go look and see if they even had the same product, I took the product off the shelf then went back to register, she looks at me and said, the manager said no, we can not exchange the product...

The only tools at Sears you do not need a receipt to exchange are Craftsman hand tools. All power tool warranty exchanges require a receipt as most only have a one year warranty...

the team within the Sears corporate Customer Care Network that can help you. I know things may not have been handled in the manner they probably should have, but we will help turn this around for you. Thanks, Robert B. Social Media Moderator Sears Social Media Support...

Sears gave me the run around through their incompetent phone system and the repair to my washing machine was done wrong, It did not get fixed, they said because it was past three months that there would be another service charge for an incompetent repair and that it would not be covered, sears is a bunch of low life customer service asses...

Had a "Sears Home Services" repair person in yesterday to repair my refrigerator's water dispenser. The standard service call rate is $65, no problem there. After a 5 minute diagnostic test it was determined it had a bad water valve. The cost of the new valve was $ 89, no problem there...

So nothing has changed with the Sears product! We just purchased (March 2012) ALL sears kitchen products (so they match--dishwasher, refrig, wall over/microwave, and cook top) and the oven has the condensation problem. STILL! How can Sears ignore this issue for two years and do NOTHING about it? I also heard the same explanation, that this is a know problem, it is not a warranty item/issue and there is nothing Sears can do...

restore your faith in Sears. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc. com. In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly...

I WILL NEVER BUY NOUTHING FROM SEARS all i want is swap out the unit . Thanks G. H parma hts Ohio...

We shopped around & Sears was comparable in price, but the deciding factor was the salesperson saying that we had SIX MONTHS to change our minds. (we didn't want to get stuck with an expensive, uncomfortable mattress!) It was delivered and we began trying to "adjust". We thought it was just us...

I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. We are truly sorry for any trouble you have encountered with your gas blower. All our records our kept under the phone number provided at time of purchase...

and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We would like to apologize for the continued frustration with your refrigerator’s water dispenser, and any additional inconvenience the water leak caused you...

I went to the Sears hardware to get vacuum cleaner bags for my Kenmore vac as well as the 4x6 inch Hepa filter. I noted the bags were 3 for $6, that is $2 apiece. I had seen them online at vacuuminc. com in bags of 10 for 9. 99 which is $1 each or half the price. But I needed the bags that day. While I was at it, I saw my Hepa filter on the peg for 9...

I’m part of the Sears Cares Escalations team. Please accept our apologies for the bad customer service you received. I can see how this type of experience would be discouraging for a loyal customer. We would like to say we do value you as a Sears’s customer, and would like to look further into this...

I have been a loyal customer of Sears for 35 years. That ended today. I have a lawn tractor that is less than 10 months old. It has been used a minimal amount but still has required three service calls. The latest one onvolves the fact that the tractor will not turn. it mows great in a straight line !!! The service man came out last Friday, determined parts were needed and the parts would be mailed to my home and he would be back today, after 1 today, to install the parts...

We value you as a Sears customer and we'd appreciate an opportunity to assist you and to provide you with the customer service that you deserve. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc...

I contacted sears, and one time they told me that YES, it was covered under a recall. However, when the tech arrived at my house he informed me that at that time, the recall did not cover my washer. This is ridiculous. I have read so many boards out there on this exact issue, and its frustrating...

mastercard/city bank/sears. this has been going on for over a year now. i call master card, get put on hold, listen to their stupid misic, while somebody in cubical, says they have to talk to supervisor>>>>>. then i am disconnected,. I HAVE CLOSED NEXTFLIX THRU MASTERCARD AND OPEN THRU VISA...

truck called it in and Sears cancelled our warranty and service contract, then had the audacity to have a salesman call our home to see if we wanted to purchase a new boiler/furnace. Instead of assisting us during one of the worst natural disasters, they were trying to profit. I will NEVER EVER purchase anything from Sears for as long as I live...

Sears does not stand by there product at all. I bought a riding lawnmower from your novi mi store. I was given the run around by the sales staff before I PiCKED IT UP thanks for telling me u can deliver when u couldn't because it was a clearance item. I get it home and it will not start. I called they told me it was the battery...