Recently switched to Celcom due to old sim was 3g. From 22/8/16 to 27/8/16 went to Japan. Phone could not roam. Try manually search for network, cannot even raise any network. Switch to maxis, automatically can roam

I ran a internet connection test shows poor network for browsing, playing games & downloading video.The shows only 61.9 speed.I've pay unlimited plus add 10gb data besides 5gb data for RM212.00.Worsed than before this..

As I know internet burung hantu is between 1-7am..but until today the coverage very poor like other basic or free internet at midnight...i have purchased your plan using a money man...dont dumb and fool your customer like this...i very unsatisfied..many of my work become late..what is your problem really is...PLEASE REPLY THIS MESSAGE...****

Dear celcom,
when the first time I register a number at bukit indah aeon for RM45 package, your staff had accidentally help me register a RM80 plan , after I realize I have to pay so much money for 2 month ,I when to complained and your another staff had help change to RM45 package.But your staff had make mistake again. This time I can't make any phone call with this package, so I when to dange bay. Finally I get the correct package which I want.
But I had to pay extra money due to your staff mistake for two time. every time I went to bukit Indah make payment until 3rd august ,your staff still telling me that I havent clear my june bill,both of your staff keep claimed that everything is settle and just telling me that all I had to do is pay with very rude attitude .Yet ,I had pay for so many time and your staff still telling that I haven't clear the bill .After I go to molek to check my status, they told my that my previous line still working and acuatlly bukit indah didnt help me settle.Over charge more than RM100+. They had helped me to make a report and say will respond in 1 week but until now still no any news.
When I can complain except this place because I cant find any place to complain in your website? So now I still had to pay for the june bill which I had make the payment for so many time??HOW MANY TIME I still had to pay after 4 time payment due to your staff mistake?? When can you give me the answer?EMAIL TO ME AND GIVE ME THE ANSWER!!
seriously, try to do something celcom!!

On july, celcom had already warned that it might be huge system, hardware upgrade for 4G lte. And your coverage will be slow and zero.

Here, started from 3 weeks ago, celcom internet as bad as shit.

Dont your management should think a back up before do any upgrade.

Your loyal customer

Refering to previous complaints by fellow users of Celcom Gold 80 plan, it seems that i've encountered similar problems while using the internet. The service is terrible for a long period. I got 4g full signal but i cant use the internet. What's the point to have a full signal when you cant even load anything on browser and whatsapp. Not to mention i still got 8.75gb to spare.

Fyi, i've just changed to your telco with the hope that i will get similar or even better service with a good offer, yet you proved me wrong. Kindly fix this problem before you start losing customers to other Telco provider.

Waste a lot of money to buy internet plans, poor connection at midnight even i have purchased a plan. somehow it's excellent but very rare to get, its very disappoinment me n its dont come up that i expected, pls dont try mess with your user,

PLEASE FIX IT!!!!!!

Hi.. i would like to send complaint about how terrible celcom internet line at kuala sungai baru melaka. Theres a college university (Kolej Universiti Islam Melaka) there but then, our (celcom) internet is very slow. Hard for us to do our assignment and other works. i can reach 4g and 3g only if i drive to nearest town which take 20 min from my college. Some of us change to other mobile company like maxis and digi.

I hope u can fix this ASAP

Dear celcom,
Pls fix ur internet coverage at taman tanaki, inobong penampang. Even here is 'TAMAN', there also some ppl use ur services. Dont hesitate if u lost one of ur loyal customer bcs of ur poor internet connection.

Dear celcom,
Pls fix ur internet coverage at Kg Piandang Baru, Siputeh Perak. Even here is 'KAMPUNG', there also some ppl use ur services. Dont hesitate if u lost one of ur loyal customer bcs of ur poor internet connection.

Celcom is scamming their customer on data roaming. They charge me rm38 per day when I was in foreign country despite NEVER turning on the data roaming. Their unprofessional customer service says there was no problem with the billing but suggest a solution to not select their partner network in respective country when you are there. What??? means they know this all along but we the customer is paying for this fraud!!!

last two weeks i changed my phone line to celcom. the new simcard only active after one week. they promised the new sim will be activated after 1-2 days. fuhhh. such a liar. and the most unacceptable was they wrongly captured my father's number as registered number. actlly the my father's number is third party contact number in the registration form.

so, this issue really caused trouble to me n my father. my old line service has been stopped/terminated. so i have to use my father's number for the time being -.- luckly my father is not in malaysia right now. i didnt know what happened to his number until now, whether still active or not.

right now, i have prob to contact other person and they also cant reach me even though by father number. im unreachable by my family and friends. n also tired of explaining to everybody why im using my father's number. i made complaint through hotline number n also to the centre in NU SENTRAL. but still no progress almost 3 weeks.

celcom need to learn how to value and appreciate their customers. maybe they only realised when everyone started to boycott celcom line -,- seriously i totally regret changed my phoneline to celcom.

REQUEST TO ADD NEW SIM CARDS TO EXISTING ACCOUNT BUT CELCOM PERSON GO AND CREATE NEW ACCOUNT FOR NEW SIM CARDS. IN THE EARLY STAGE WE ALREADY COMPLAIN TO THE OFFICE AND THE PROBLEM STILL NOT SOLVED THE SIM CARDS STILL CANNOT USE ALREADY 5 MONTHS. THE PERSON INCHARGE DON,T HAVE THE RESPONSIBLE TO FOLLOW UP AND WE KEEP CALLING THERE IS NO RESULT ALSO THE CALL NOT ABLE TO GET TROUGH. THEY EVEN DON'T TO ANSWER OUR CALL.. THEY KEEP CHARGING US. THANKS.

I have using Celcome Finstead gold 80 plan, the line and Internet is very bed since last month. When I was talking with business person and my clients, the phone will suddenly turn off in 3minutes. It make some of my clientstuff and business partner turn to bad mood. Besides, sometime the internet connection shown 4G, but the internet is very slow. Please, make sure your service is good, if not we will withdraw the plan.

For the past 2 weeks, I have experienced terrible mobile internet services from Celcom. Currently, I am using Celcom Gold plan with 6GB to spare yet I am unable to load anything on browser, Facebook, YouTube or even send messages through mobile messaging apps such as Line or WhatsApp.

I have lodged a report with Celcom customer service but the solution provided did not work for me at all.

This is totally unacceptable as I am paying for services that I am unable to use at all. The only workaround to send messages through Line or WhatsApp was to limit my phone to using 2G network.

Kindly fix this problem before you start losing customers to other Telco providers.

The celcom signal and data are getting worse for last 3 weeks.
Cannot receive sms and data connection at all.
I have to restart my phone so that i can receive the data and signal for few minutes, after that signal and data anymore.
Please fix it ASAP.

I have been receiving lots of rubbish mms from 39028 which i have not applied to any stupid mms services and i have call the centre to remove every mms services i have applied before and how come i still receiving this rubbish mms and which keep deducting my money... i am getting so piss off with this service provider.. please do something about the rubbish mms!!!

I've been encountering extremely slow speed internet on celcom with likely 2kb/s speed and poor connection with only 0 to 1 bar on my phone. Just sign up a week ago and it is on 2 years contract. Can Celcom fix this as soon as possible? It's really frustrating.

kenapa line internet slow lama sangat dahnni???? Aku guna celcom gold monthly data kedarah kuat Nakmampuih.. YouTube, Insta atau video dlm FB pun Aku Tak on.. free 1.25GB weekly data haram tak boleh pakai. 2 minggu burned mcm Tu ja.. 😩😫 please fix this as soon as possible..

Why is that i had enable the data usage but it showed no connection at all. This kind of situation happened for almost a week. Please solve it as fast as possible.

tlg lah. aku bayar bulan2 line celcom ni slow gila. apehal

kenapa dekat antara gapi coverage celcom very2 slow?? ckp upgrade 4g, tp coverage slow?? nak dapat line pn ssh. kwsan prumahan sini kebanyakkan 2tingkat. klau dduk kt bwah lngsung xde line.. mcm mna you jaga ur customer??pdhl pnduduk kwsan kt sini ramai. xkn stiap kli nk call or bkak data kna ddk kt ats. please fix....tqvm

5/6 years ago. Celcom had a very good line here at Kuala Selangor. Now getting poor the line. Even digi have a better line. Why? Digi had the worst line 5/6 years ago.

Slow Internet connection and no signal..Please FIX it ASAP! 😃😒😕

there is a few days that internet burung hantu got a smooth connection but nowadays always have problem. i need to disable data and enable it back to gain a good connection for a few minutes then it gone bad again. please do something fast to fix this problem or a lot of your loyal customer will change to other network.