I have very bad flat feet. Ecco ankle boots when made in Portugal were very good quality. Since changing to China the quality is bad. No support after wearing for about twenty minutes. The boot goes baggy. They are expensive to buy so should be made well.

I don’t know how old my clogs are, but when the stitching tore away, I assumed I’d stepped sideways and it was my fault. I set them aside, ordered a leather sewing kit and planned to sew them back together. I wasn’t thrilled to see the ridge that I needed for securing the stitching was gone, with some still hanging, but I thought I could still figure out a way to make it work.

Then I went to pull out the old thread. I discovered the heel was hollowed out and it’s clear the reason the stitching tore out was because the heel gave way. I’m so disappointed. I was looking to see if I could get replacement soles. As others have reported, the leather upper is in fine condition. Obviously, I liked them enough to buy and learn how to sew leather in order to repair them, now there’s nothing to repair.

I've purchased 8 pair of Ecco shoes over the years - 7 of which were within the past 10 years - between 2009 and 2016. I first noticed my dress pair of black Ecco shoes felt "spongy" back in 2017 when I wore them with a suit to an event but I didn't look too closely at the time. When I went to wear them again in the fall of 2018 I found that the shoe soles were disintegrating and there was a rubber powder in the box where I would store my shoes. In June of 2019 I noticed another pair of brown suede casual shoes felt "spongy" in the heel and I examined them and found the shoe heel had cracks on both shoes. In August another pair of brown casual shoes felt spongy in the heel area when I walked on them and both of those shoes had the beginnings of cracks. Lastly, a black casual pair that I bought in 2009 and wore regularly throughout the year since purchasing them began separating from the upper shoe body. This is 4 pair of shoes whose soles have disintegrated (or began to) in a period of less than 2 years! I have well over $500 invested in these shoes - all of which have been well taken care of. I too will be posting a YouTube video.

I have had two pair of golf shoes and two pair of walking shoes all of which have come to the same end, within the last 6 months. They have disintegrated at the heel. Very poor quality for a fairly expensive product. NO MORE Ecco's for me!!!

I've been an ECCO customer for over 25 years. The quality goes down every year. Now the soles are disintegrating. WTF Ecco?

All their shoes used to be made in Portugal. Then they started manufacturing in different countries to save money. Seriously, WTF?

Get your SH*T together Ecco and value your customer's hard earned money! And now they're starting to pro-rate their shoes. WTF?

I've spent THOUSANDS on Ecco shoes. I have pairs from 20+ years ago that still look like new (and are re-solable). Not anymore.

WTF?? What is this world coming to?

You reap what you sew -- Eccco!

2017 I bought a pair of ecco gents lace-up shoes 08 022220 43 with comfort fibre sole. I have worn them perhaps a dozen times and the soles are disintegrating. They are kept in a dry shoe cupboard. I haven't the payment receipt any more as one expects good and relatively expensive shoes to last

My soles rotted off like they were rotten

I wore a pair of formal Ecco Shoes today at a funeral. I have had these shoes approx. 5-6 years only to wear them occasionally to formal events with my suit.

Today, as we got up to leave 1/2 of my sole and some of the rest of the came off and continued to fall apart. I have other Ecco shoes and have no problem. What do I do as these shoes were in excess of $125.00 as I recall.

I have several pairs of ECCO shoes as well as the trekker boots. I have 3 that have a heel separation that made me fall do to defective material they are using. I don't think recommend the products anymore. How can a 175-200 dollar pair of shoes fall apart after normal use in 1-2 years. NOTE: I rotate my shoes so I don't use them all the time. [email protected]

I have several ECCO dress shoes (male). They all looked great and worked for a while. Soon, the soles started disintegrating leaving behind embarrassing black clumps everywhere. ECCO has great looking leather but terrible soles. The soles cannot be fixed in any shoe repairs stores in NY or Chicago. Customer support asks for bills to acknowledge they have faulty products.

Purchased 4 pairs of Ecco Men's shoes, two of which were put aside for special walking trip purposes. After wearing the first pair twice and setting aside for approximately 15 months, the soles literally disintegrated. Having already purchased the second pair, the soles crumbled to a mass of black particles and dust. Just retrieved the 3rd and 4th pair which had yet to be worn and after flexing the soles, the black soles either cracked from side to side or broke up into hunks of black whatever Ecco used to make the soles.
Conclusion: Would never buy another pair of Ecco shoes unless a check of the soles is made and one does not intend for the shoe to last more than several wearings and/or several months. For an expensive shoe, I am SO disappointed. One cannot ever say the shoes are a horrible value for the money paid; the shoes have NO value unless (1) the pair of shoes is free or (2) one feels free to pay big bucks for a shoe that lasts only a few wearings or for a few months. Gee, am I pxxxed.

I have a new pair of Echo sandals, with white soles.... very comfortable, but as I walk on concrete, hardwood flooring or any other surface, with a speck of dirt, dust & dirt sticks to the sandal soles. After wearing five times, I am too embarassed to wear them again. Beautiful, super comfortable sandals, navy in color (with white soles at one time) have a layer of grime all around the perimeter of the soles, almost 5/8 inch wide in the front, plus the bottom of the shoes are completely black.

I tried cleaning twice, but now I won't take any more time - a "magic eraser" did not even work, as was suggested. Actually, I worked on one shoe and the magic eraser fell apart. The shoes are being returned to Echo USA

Well, add me to the list of idiots for spending good money on shoes only to learn this crappy company made the soles out of something less than paper!!! How in the world does this company stay in business making such a crappy product? How crazy is it that I now have to keep an extra pair of shoes in the car so I can change and avoid the humiliation of leaving black pies of rubber around the office! Ecco you are a piece of garbage!!!!

The heals of both shoes have failed. The filler has ozzed our making them useless. I would like to know if ecco are prepared to stand behind their product. My understanding is they do??

The souls and heals are turning into a black mass of rubbish

Ecco light , shock point shoes, have just started to wear them and they are literally falling apart. The heals of the shoe have turned to a black mush damaging our carpets. Also the stich has failed around one of the shoes. Happy to send them back for you to examine them. I'm shocked given that I have always associated ecco shoes with excellent quality.

Please advise.
Thanks


[email protected]
604-929-5677

While walking at my workplace on carpet my ecco shoe soles began to disintegrated causing me to trip.

Love my Purple Ecco shoes, take good care of them, but to my disappointment, the shoes soles disintegrate, fell apart and left behind pieces on the floor! Unbelievable! Paying more than $200 for it!

I am very upset i have two brand new ecco shoes they are just out of the box although bought 3 years ago both shoes showed totally disintegrated soles literally into small pieces when i just put any of them on this happened in a single day really i will never never never buy one of these shoes ever again

I have 5 pairs of Reactor and City shoes totaling well over a $1000 in purchase value. All are suffering the now common "sole disintegration". I WILL NEVER PURCHASE ANOTHER ECCO PRODUCT! BUYERS BEWARE! I WILL BE POSTING A YOUTUBE VIDEO SOON!

Same issue with heel/sole falling apart in chunks 1st time I wore them. Miskakes happen with all businesses and I feel test of character of a company is how they handle issues. Their phone number said to go to eccousa.com and at bottom click on warranty. I set up claim and will return shoes using the prepaid mailer label provided. They will inspect the shoes and issue a voucher and keep the shoes (which is okay because I can't wear them). Their action seems responsible and customer friendly. Assuming the voucher credit is a fair amount, I will continue to buy their products as I am sure they learned what went wrong with the soles.

Same issue with heel/sole falling apart in chunks 1st time I wore them. Miskakes happen with all businesses and I feel test of character of a company is how they handle issues. Their phone number said to go to eccousa.com and at bottom click on warranty. I set up claim and will return shoes using the prepaid mailer label provided. They will inspect the shoes and issue a voucher and keep the shoes (which is okay because I can't wear them). Their action seems responsible and customer friendly. Assuming the voucher credit is a fair amount, I will continue to buy their products as I am sure they learned what went wrong with the soles.

I was wearing my black ecco shoes to church and was having a problem walking because the heels seemed unbalanced. When I got home I looked to see what the problem was. The soles were crumbling away plus the area near the ball of my foot......the sole was breaking off.

Like all the rest of the comments, my great uppers are worthless due to their defective soles. I do not know what the Chinese are doing in production of some items, but this is the second item I have had trouble with. (the other, an area rug with a horrible odor that would not go away) I am very interested in joining the class action suit if it materializes. This is ridiculous for Ecco to continue selling shoes with an obvious defect! They have no scruples!

While on a cruise last week, my husband’s dress shoes literally disintegrated. He didn’t realize what was happening until we saw a trail of black material behind him as he walked. The shoe upper was still in excellent condition. Very disappointed!