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Ecco Shoes

United States

Consumer complaints and reviews about Ecco Shoes

Ashburn Send email
 
May 28, 2012

Ecco shoes are sooo slippery!

I purchased a simple Black Ecco mary janes on the 30th Jan 2012. By the first month, i was literally "ice skating" on it! Its sooo slippery even on the slightest water contact. The cleaner in my office always ensured that she dry mops the area, but still i fell down! In fact, on a particular day, i fell 4 times! I hurt my back and thought that i should make some effort to contact the store that i purchased it from- 313 Orchard. Turned out, after 2 weeks, they told me its due to wear and tear so, theres nothing they can do abt it. I mean cmon, ive only had the shoes for 4mths!!! And i dont work in a construction sight! I work in a school. Worse, the sales person Irene even asked if i worked at a food court since i experienced such high tendencies to fall! I mean, thats just absurd.

So in my conclusion, stay away from Ecco shes. Lousy quality and even lousier service.
User924761 Send email
 
Mar 28, 2012

I no longer buy Ecco!

I'm from Singapore, i bought many pairs of ecco shoes, i found the quality was not there. The lastest model i bought was in end Feb 2012. but the sole was very slippery when during the raining day will not be hold and i had a fell on that day and against my back, until now still not recovered. i went down to ION and spoke to one of the salesman i gave my hp contact and email to him and he told me he will tell his Operation Mgr but no action taken at all. The shoes it cost $229 considered very expensive shoes.
User Send email
 
Mar 28, 2012

SOLES DESINTEGRATE - ON BRAND NEW SHOES

STAY AWAY FROM ECCO SHOES. I have purchase several pairs of ECCO Shoes, and in every one of them the soles have disintegrated after being worn for a short period of time and they do not stand behind their brand. This has not happened to me with any other brand, and I own MANY pairs of shoes

The latest case was a pair of sandals, which I wore only a couple of times. And I mean a couple of times, the upper portion of the sandals are brand new, with absolutely no sings of wear AT ALL. If you would like it I can send you the pictures so you can see them. I sent them to ECCO, and they returned them this week indicating that:

1.- “Ecco offers a one-year warranty on all their shoes. After evaluating your shoes, it has been determined, based on the model that they exceed the one year warranty period.”

2.- “When repairing Ecco shoes, we remove several layers of the original sole. Unfortunately base layer of polyurethane is deteriorating, therefore, we are unable to bond a new sole to your shoe.”

As you can see, when buying ECCO shoes, you must find out when they were manufactured, to make sure that you have a chance at the “one year warranty”.

It is amassing that shoes of this cost, and claimed quality, will fall apart after wearing them for only a couple of times. These are totally undependable shoes. Absolutely not a shoe to be taken on trips when you plan to do a lot of walking, or you run a good chance of having to buy a new pair of shoes to finish the trip. Like I said, I only wore these sandals a couple of times, and now I can through them away.
User924761 Send email
 
Mar 28, 2012

SOLES DESINTEGRATE - ON BRAND NEW SHOES

I have few pairs of ecco shoes during these few years. i bought one new pair of ecco shoes in end Feb 2012 at singapore ION shop. The disign is nice but the shoes sole is very slippery during the raining day, i could not control myself and had a fell against my back until now still not recovered and back still painful. I will not considered in future to purchase Ecco brand of shoes. it really bad experience of it. I think the shoes quality are no good compare to last time.

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