Dear mangment. I would like to complsin sbout one of the staff who went out from his desk to fight me bcs I ask to chang the ticket as it was wrong.

My first experience for new train ES9401 from Ipoh - Kuala Lumpur time 1100 on 25 Jan 2016. The train is very cold and even i wearing sweat also cannot get warm. Please do a survey it is all the passenger feel comfortable and happy in that cold.

Long period of train interval time, delay/late of train, technical problem, unfriendly/impolite staff and customer service, inadequate ticket counter happened all the time at KTM.

Why they're so little ticket counter?

Do you know how long is the queue in the morning?

Do you know that how many times I have missed the train due to the long queue?

Do you know that late of train also means late for my work?

Don't you care about punctuality?

Don't you care about efficiency and effectiveness?

How do we plan our time and use our time well if the train system is always late?

If you don't care about these how can Malaysia grow and be a more advanced country?



After so many years, the train still having delay or late issues, and there are no long term solution to these.

I am extremely disappointed with KTM terrible and poor management, and customer service.

Can KTM management be less lazy, more effective and do something for the country?

A train system in a country represents the quality of life of the citizen.

Obviously the quality of life of the citizen is super bad. KTM is one of them to make life worst.

The first KTM KOMUTER train leaves Segambut staion at 6.41am based on revised schedule and reaches Rawang at 7.10am. The connecting train leaves Rawang Station at 7.18am and arrives at Kuala Kubu Bharu at 7.43am. This schedule deprives those commuting to work at such locations (KKB) to reach their office on time (i.e. 8am). The most practical time for the first train to leave at Segambut Station should be not later than 6.20am and arrive at Kuala Kubu Bharu at 7.30am. There will be a 30 minutes period to find alternative transports upon arrival to reach their work places on time. Return journey is not at all an issue. Even the KTM Komuter frequency beyond office hours can be adjusted accordingly.

I have been regular customer but now I am completely disappointed on the recent changes. Now I have to drive all the way from segambut to KKB to reach my work place on time at 8am. I hope the management look into this matter in seriously and notify me if there's a change in your schedules which allows me to continue to use KTM Komuter.

I wanted to buy ticket for 11:52am train. I went to Bukit Mertajam station at 11am, 10 Jan 2016 and found it is closed from 10:00-11:30am. I came back to the counter at 11:35am. Only 2 counters open, 2 cashiers. Every buyers in front of me at both counters were asking questions and took over 8mins before buying tickets. I missed my 11:52am train. Luckily there was a 12:13pm train. I got my ticket at 12:08pm. KTM should have1 Cashier and 1 INFORMATION COUNTER, buyers should not ask complicated questions at cashier. Poor queue system/planning. When nobody ask questions, INFORMATION COUNTER can become cashier by calling 1 buyer at a time from the cashier row.

I was very disappointed for yr service.I have been checking ktmb e-ticket website all the time hoping that I will be able to buy the ticket back during the festive season. However, when I checked, the train was fully booked all the time and when i want to book n saw the page jz available for one coach 50 seat availability,but after i bought it within 10min ,the page was show fully booked .what the hell mean! pls upgrading yr online system.

Ii was very disappointed for yr service.I have been checking ktmb e-ticket website all the time hoping that I will be able to buy the ticket back during the festive season. However, when I checked, the train was fully booked all the time and when i want to book n saw the page jz available for one coach 50 seat availably,but after i bought it within 10min ,the page show fully booked .what the hell mean! pls upgrading yr online system.

Dear sir or madam

I have being using KTM for about 5 years now.

I have seen great improvement on your part from having a 6 coachs and better punctuality and overall service. I have also seen the implementation of the ladies coaches.

The ladies coaches is a good idea as it gives sense of privacy and security to our female passengers.

I find the implementation of this concept somewhat lacking.

The male passenger are constantly reminded not to use the ladies coaches but there is no reminder for the ladies to fully utilities their coaches before spilling over to the other coaches.

This result in many ladies using the male coaches and many of them having to stand when the ladies coaches are relatively empty.

It would be nice to remind the ladies who are alone to please utilities they coach first.

I hope this suggestion will be taken into consideration.

Thank you
Sola Lee

Since 2 weeks ago, I have been checking ktmb e-ticket website hoping that I will be able to buy the ticket back to the north side during the festive season. However, when I checked, I was so surprise as all the tickets are fully booked even it's only within 5 secs pass 12am.

I'm fine with it when you said I have to wait till a month in advance in order to buy the ticket. However, it's fully booked in seconds!!! I think it's definitely impossible unless there are agents who are able to buy the tickets in advance before it is open to the public. I wonder how many consumers are facing this similar problem and thinking where have these tickets gone to...

I was told that online booking for tickets can be done one month in advance so I waited patiently for the moment to arrive at the coach is fully booked in less than 10 seconds. Granted it's festive season coming up but still thousands of tickets sold in less than 10 seconds? I don't believe that anyone has a fair chance of booking the tickets. Someone behind the system has either booked large amount of available tickets systematically or somehow certain groups are able to book before 12.00 midnight because even selecting the route options and date would have taken at least a few seconds.

If I was not waiting there trying to catch the window, it would have been easy to conclude that it is simply that popular and was fully booked so soon. But based on the same internal clock in the website, it is ridiculous to ask people to believe that all tickets (three coached) were sold out within a few seconds. It is simply a fake process, duping people to think there's even a booking process when all tickets were in reality hogged and out of reach.

I am currently seated in a ladies only coach from Pel Klang to Batu Caves route (1.50pm from Padang Jawa) & 2 men came in and refused to leave the coach despite me requesting them to move to the other coaches. There were no numbers to call or ways to contact a conductor. Thus please advise what can I do as I feel extremely uncomfortable with men coming into the ladies only coaches.

I'm very unsatified with the KTM staff counter service! I'm having the card issue n ask for help. Staff point me to other counter. I have to queue up for 3rd time!!! No exact answer! Ask for 2nd question and just keep quite. What is the attitude staff it's?!

Please take seriously to this issue. Thanks!

Successful payment transaction for eticket but no confirmation ticket. Call customer service at 1300885862 and 22798870, no one picking up call. Please look into this matter.

Why to mid valley from kepong sentral train route has changed ？Need to change the train at kl sentral .
This will cause a lot of inconvenience！！
Please change back the original route !

Many times... I want to reserve ticket online but what the hell the online service operation?!!! I can't even select the seat no. and stay in front of the screen almost an hour!! Pls lah!!! Improve ur online service!!! 😠😠😠

Please la wake up ktmb. Train always delay delay delay and delay. We are paying you so you should give the best service. The price of the ticket increase but no improvement and very bad service. Wake up laaa ktmb. You didnt do anything. Your service still bad.

I bought a ticket, the departure time is 19:15 pm. I reached there at 18:35 pm, more than 30 minutes before departure time.
While waiting, I start not feeling well and go to the counter and ask whether my ticket can return and the Miss told can. She said press the number first, if 19:15 pm still not call my number then can direct go in and cancel.
After I've waited until 19:10 pm, I go in and ask because I am feeling very not well already. I told to the Counter 2 Miss said I want to return my ticket, she was using the unpleasant tone and face to reply me. Then never mind, I just want problem can get settle. Then the Counter 1 Miss said to me can do, need account details. ( Is my sister help me buy ticket, I don't have any details and both of the Counter Miss not mention properly what kind of details they want). I called back and ask the details, the Counter 2 Miss keep said time already over, can't refund / cancel any more. At the end, I can't get refund.
What I want to focus here is not about the money although that is a loss, but is the service really make me feel nonprofessional.
One told me departure time just go in cancel. When I go in another told me time reach already can't return and keep showing me the unpleasant face.
Totally disappointed with this kind of service to a sick person.

This is regarding the facilities in KTM station batang benar. This station doesn't provide route map and signboard to guide passengers which platform should they wait for to reached their destination. Please improve the facilities and make passengers more convenient.

I would like to complain the changes on the new schedule on KTM Komuter effective from dated 10/10/2015. The last KTM Komuter to Senawang and Sg gadut is 9.45pm from Seremban station. I have been regular customer but now I am completely disappointed on the changes. KTM komuter is public transport and need to provide the good service to public. I hope the management look this matter in seriously and provide the good service to customer.

This is regarding KTM ticket service from JB Sentral to Woodlands CIQ. There are maybe people who appreciate this service as it provides a whole lot more convenience. However, buying the ticket itself is a huge problem and it is becoming worse. The rules around ticket selling changes day by day and it seems like it depends on the seller's mood. Sometimes, there is a limit of 2 tickets per person, sometimes it is unlimited. There are times when tickets are sold daily and there are times when tickets are sold in quantity for 5 days or 10 days.

Today, Sept 30th 2015 we went to buy tickets for Oct 29th 2015. To our horror, tickets for 7am (JB-Woodlands) were sold out after the 3rd person in line. There are many people who took the time and effort to get in line to wait and buy tickets and yet, tickets were sold out after the 3rd person in line. This is unacceptable. This ineffective system is causing a lot of distress to the public. Furthermore, there are words that people working for KTM are selling the tickets privately for a higher price. If this is true, this inappropriate behaviour is putting KTM to shame.

I plead for KTM management to look into this matter seriously.

Since i was High School, Late Problem Schedule has never been fixed. And now i'm 26 this year . Trying to push myself to love KTM Transport again but FAILED ..
ALWAYS coming late . I repeat. ALWAYS LATE !!! And some time has to wait for more than 40 minute . LRT much more better than KTM. You are so bad its awful service.
Always say SORRY for DELAY . No point having early train at 6.00am and its cancelled most of the time. why other train service do not have this problem and it only KTM.. If its once in a blue moon the passenger can be patient but very often happens. PLEASE WAKE UP KTMB !!!

I'm a 6 months pregnant woman. Do I have the right to request those people who occupied the priority zone to let me have seat? Very sad to tell that Malaysians are very selfish n inconsiderate. Its a painful one hour ride for me to stand.

my bike is ktm duke 200 . I have given my bike for repair 5 times but my bike has not yet repaired. it has missing problems while running and ktm mechanics have changed my fuel pump fuel injector everything n they are not taking me seriously and I am facing so much problems because of my bike. they are not responsing well. they kept my bike for 12 days but it is not working goof yet.

My name is Nuno Almeida , I'm from Portugal and I have a KTM SUPERDUKE R 2010 model , the motorcycle its original but with 3500km (April 2014) began with engine failures in low revs and always hung up on idle with the error "engine coil cylinder" then I took the motorcycle for “Caismotor” KTM official agent in Lisbon where they diagnostic a ECU problem so they assembly a new ECU and with this change failed to give errors but the motorcycle still do the same and continues to have engine failures bellow 2500rpm and idle off (August 2014) and more three months pass and they “Caismotor” now change the two Engine Coils and Increase fuel pump pressure but the problem returns and now still have the engine failures when is warming up until I ride 2 or 3 Kilometers and them when I stop the Idle is 3000 Rpm so I took again the motorcycle to “Caismotor” (December 2014) and now they test a new Engine Temperature sensor, a new complete Main Harness and a new complete Injection body but no luck so in this moment they took the motorcycle to “Jetmar” the Portuguese KTM importer, one more month pass and no changes. I hereby ask for your assistance, already passed almost one complete year and I have also spent a lot of money without being able to repair a bike that is practically new and I repeat this motorcycle is all original and it´s not understandable a KTM SUPERDUKE R have these problems with so few kilometers and age, thank you and I appreciate your help as your loyal customer, the motorcycle still is in your agent “Jetmar”.


My Best Regards
Nuno Almeida

I would like buy the train ticket from Bukit Mertajam to Hua Hin, however I had go the Bukit Mertajam station ask for more info. The counter casher told me the ticket open sales before 30 days of departure at time 1pm. When the days coming I go to the station again at around 10am(cause I over there and try to check again), the ticket already sold out. Very disappoint about the service, just a general info also will provide inaccuracy, its will make the passenger perplex on their plan, as me already done booking the transport and accommodation there.