MY PARCEL TRACKING NUMBER IS RR001808978JE.
THE STATUS SHOWS THAT MY PARCEL IS AT POS DELIVERY BANGI SINCE 8 OF MARCH !
AND STILL NOT YET DELIVER SINCE I CALLED TO CUSTOMER SERVICE SO MANY TIMES!
CAN SOMEONE UPDATE MY PARCEL INFORMATION?
CALLED SO MANY TIMES TO CUSTOMER SERVICE AND MOST OF THE TIMES NO ONE ANSWER!
I HAVE BEEN WAITING FOR MY PARCEL SO LONG TIME ! ALMOST ONE MONTH SINCE THE PARCEL IS ONLY AT BANGI THE DISTANCE IS SO NEAR BUT WHY SO SLOW?
STILL NOT YET RECEIVE MY PARCEL UNTIL NOW !!! WHAT HAPPENED TO POS LAJU MALAYSIA?
BAD SERVICE EVER!!! I BEEN ASKED ABOUT MY PARCEL INFORMATION THROUGH SO MANY WAYS ! PLS LET ME KNOW MY PARCEL STATUS RECENTLY AND SENG IT TO ME AS SSON AS POSSIBLE!

A lot of people waiting at the Mont Kiara Pos office yesterday. I had number 2050 and was waiting for the girl to finish serving 2049. She skipped to 2052 so she could serve her friends. So I had to wait while someone who arrived after I did got served first. My number was called by another staff. The girl was still chatting with her friends even after I was leaving !

The system shouldn't allow staff to skip numbers.

Saya beli barang online dan dapat tracking number RH029072471TR. Tracking status menunjukkan barang tu sampai di pos malaysia 7/3/2017. 13/3/2017 saya call Petronas pos malaysia, dia orang tanya 'dapat notification tak?' saya cakap tak dapat. Lepas tu diorang cakap barang saya tu ada kat Dayabumi. Apa citer barang tu ada kat dayabumi? Alamat yg diletakkan kat barang tu Ialah Tower 1, KLCC. Saya call Pos Dayabumi, org Dayabumi bagitau yg org KLCC yg taknak terima barang saya tapi disuruhnya bagi kad notification. Yg saya tak faham:
1. Apa guna nombor telefon penerima diperlukan masa isi borang tapi tak telefon pun utk kepastian?
2. Management POS malaysia, punya la banyak komplen pasal kualiti dan perangai staff POS Malaysia tapi apa tindakan korang? Kalo setakat miting dari pagi ke petang tapi takde action taken baik tak payah. Buat perabih duit sediakan korang makan minum masa miting je.
3. Staff POS yg kat KLCC tu tanak terima barang apahal? Kalo taknak terima barang tak payah kerja POS. Pegi kerja ngan tol plus.... Terima duit.
4. Skrng ni barang saya ada kat Dayabumi. Siapa tentukan barang saya patut berada di Dayabumi? POS Malaysia? Pekhidmatan pos malaysia ni berbayar. Kalo macam ni punya servis, saya nampak POS malaysia ni makan duit haram. Duit ambik tapi servis tak deliver.

Sekarang ni saya pulak nak kena pegi Dayabumi disebabkan perangai staff POS Malaysia KLÇC yg tidak amanah.
Dipendekkan cerita, POS Malaysia hanya menyusahkan customer.

Why Pos Laju provides such low quality services?
STILL WAITING !!! will be another 8 calls and 1 solid week to arrive?

The recipient who is a OKU at home all day never saw a postman bringing the parcel.
A card for recipient was not left at doorstep.
the riders so lazy to deliver to high rise building & raining season.. demm


10 Mar 2017, 12:42:57 AM Arrive at delivery facility at Pos Laju Cheras
09 Mar 2017, 06:40:47 PM Unsuccessful delivery. Please contact 1 300 300 300 Addressee not available Pos Laju Cheras
09 Mar 2017, 10:49:21 AM Item out for delivery Pos Laju Cheras
09 Mar 2017, 12:38:41 AM Arrive at delivery facility at Pos Laju Cheras
07 Mar 2017, 09:50:00 AM Item dispatched out Caw. Serahan Pudu
07 Mar 2017, 09:48:00 AM Item can be collected at Caw. Serahan Pudu
02 Mar 2017, 07:48:00 AM Item can be collected at Caw. Serahan Pudu
01 Mar 2017, 01:00:10 AM Arrive at delivery facility at Pos Laju Cheras
28 Feb 2017, 07:52:56 PM Consignment dispatch out from Transit Office Parcel Hub Shah Alam
28 Feb 2017, 07:30:53 PM Item processed Parcel Hub Shah Alam
28 Feb 2017, 06:26:00 PM Item dispatched out Giant Bandar Kinrara PO

Parcel received yesterday 08/03/17, one item got stolen. By the way, it's a bangle. Parcel been opened and resealed back with poslaju tape, please investigate further with Malaysia custom before I lodge a police report. How can an item got lost in parcel with tracking?

Parcel arrived yesterday 8/03/17, one item is missing, box is opened and resealed back with poslaju tape. Please investigate further with custom before I lodge a police report. How can the item lost in a parcel with tracking?

My parcel was "out for delivery" on 3rd Mar 10:42:23AM and posted this statement on the tracking site on the same day 06:09:50 PM "Unsuccessful delivery. Please contact 1 300 300 300 Future delivery". I tried to call both 1 300 300 300 and also the branch (Pos Laju Butterworth) but nobody bother to pick up my call. How can it be unsuccessful when I am in the office all the while and the guard was always there for the whole day? The postman does not even bother to try to contact me and stated the this as unsuccessful delivery? I waited for future delivery but the tracking website state "Item can be collected at". THIS IS RIDICULOUS ! How can I courier service failed to deliver item to customer without an acceptable reason and ask customer to pick up on their own? So what's the point of putting the address and having post man on duty? Please check on your postman whether they done their duty in the correct manner or not? I will be waiting for a fast respond or this will go to higher level.

In reference to my previous complaint dated 6 March 2017 "SLOW AND WRONG DELIVERY",
My parcel has been re-delivered to the correct address. I would like to apologise for being too harsh in the comment due to my angst. However, if you ever have to get your things posted to a location real quick, postlaju should not be an option.

I posted some important urgent documents by Postlaju to China from Batu Pahat. Not only the delivery was EXTREMELY SLOW, my parcel DID NOT REACH the address that it was supposed to be sent to. Even worse, the system showed that my parcel was delivered and signed by the person indicated, and I called postlaju several times for confirmation. They assured me that it is delivered when it was actually not. SO WHERE ON EARTH DID MY PARCEL GO?!!!?! My documents were extremely important and it was the one and only copy I had, and they are for my grad school application, Postlaju is IRRESPONSIBLE and UNETHICAL as a express post service provider. I AM SERIOUSLY DISAPPOINTED!!!! UGHHHHHH!!!!

When i searched for the product, it says unsuccessful delivery due to blank. When i called, she said that the runner has send but there was nobody. The address is my company address and my company is 24/7. So its a bit weird because we have 3 shift of guards. So please advise your staff for your customer satisfaction. Now i must pay more for the seller to post my parcel back.

If you want to check my parcel, here is it : RM1010101025823MY

Like malaysia registered mail is slower than even china singapore .NL and turkey..
RN138541343MY
RN137769620MY
RN138952437MY
RN139475067MY
RN139461624MY
I have many parcels coming through malaysia reg mail..
But the malaysia post is slowest.
The first order was insert on 8th jan 17.. and still didnt arrive
I dunt know.. whats happening..
If this continues i will stop using this mail

I received notice three times while I was at home. Never heard of door bell or vehicle siren.

That aside, when I tried to call them for redelivery, the branch never pick up their phone. I have to call the hotline(1300) to arrange it. It was scheduled on the next day, and I've waited for the whole day. I called the hotline again in the afternoon to confirm about the redelivery and he told me that it is highlighted and the delivery ends at 6.30pm. No postman nor phone call turns up. I have to go to the branch (which is the furthest from my place) to collect it myself.

What's the point of offering redelivery and leave behind your contact number when you don't even pick up the phone?

Awful and sucks.

This is the third time that it has happened, the delivery guy comes here knocks on the door(even though we have door bells) aaaaand he's gone... they sometimes don't even ring the bell, they just leave a notice and go ruin someone else's day. It has been reported by too many customers to ignore specially with pos laju balakong. I'm leaving Malaysia in few days and by the looks of things, lack of passion and responsible personal without having to worry about consequences is driving this country to ruins.

Barang saya sepatutnya delivery pada 22.2.17..satu hari sy tunggu kat rumah barang tidak delivery..bila sy tracking update unsesseful delivery..WHY???..sedangkan saya ada kat rumah.Esok hari nya 23.2.17 apabila sy balik kerja pada jam 8 mlm ada noted dlm letter box mengatakan penghantaran tidak berjaya..sy mesti ke pejabat pos Salak tinggi untuk mendapat kan barang tersebut..kenapa Noted berkenaan tulis date 24.2.17..Sedangkan sy terima noted tersebut pada 23.2.17..apabila sy pergi ke pejabat pos tadi 24.2.17, mereka kata barang sy belum sampai..mereka cakap sy terima noted tu pagi ini 24.2.17..WHAT THE HELL OF THIS..sy terima noted tu semalam..kenapa bertarikh hari ini..sy tidak puas hati kerana mereka cakap noted itu pagi ini..pagi ini sy ada kat Rumah..posmen pun belum sampai kawasan INI..Macam ini ker pos laju beroperasi..kami bayar utk penghantaran pos laju buat APA..besok sy bekerja..tak boleh ke pejabat pos laju..pos laju buka half day.tak sempat..Ahad tutup..hari isnin baru boleh ambik..hampir seminggu jugak..Pos Lembab..Bukan nya Pos Laju..

Hello sir, my parcel (EH451592011MY) have being send to UNKNOWN PERSON. I have report this issues at facebook but their respond are disappointing and they ask me to make report here. Please take responsibility for this issues. I paid for that item. Thank you.

Refund an item to Lazada warehouse on 16.01.2017, until to-date Lazada refund department still not yet receive the item and they're unable to refund to me. I went to Pos Laju office to clarify, the customer service personnel told me its might be the refund form flew away while transit and so on~ so, they said will do an inspection and give me a feedback.

Check the tracking everyday, the status never been updated. Don't know where is the parcel now~ no feedback and update.

Been waiting, thus, i email to [email protected], there is a lady called me and she just double confirm the details with me and NO feedback already. I called customer services no. 03-2267 2267 and the lady said ask me called 1-300-300-300, push here and there!

I am so fed up with their services! So disappointed to Pos Laju service!

I today received a periodical magazine delivery by being stopped by the gatehouse security as the postman had left this and a letter with them rather than come into the Leisure farm estate and deposit in my mail box, What kind of BS is this???

I don't think it is legal to leave mail with a 3rd party, both the letter and magazine were correctly and clearly address and the house is easy to find with clear road signs and a number on the house also clearly displayed. When I call up the local Gelang Patah office I of course just get fobbed off, and then the phone goes dead!!

I had order 3 items from the company Angelland.
The 3 tracking no as below:-
1) EN814898214MY
2) EN814898625MY
3) EN814898245MY

I had received the item one very fast. And expected another 2 items delivered to my house. But wait until today, the two item still not sent to me.

I had called up the helpline to check, the person inform me that the item had been sent back to Butterworth , and ask me to go self pickup at Butterworth Branch.

I informed him why I did not received ANY NOTICE or telephone from Penang POSLAJU for self collection at Penang. He said is my responsibility to check with Poslaju Penang for self collection, And not the postman resposibility, as the Postmans do not have telephone allowance. It is not acceptable, as I had paid the cost, then I need to follow up myself.

It is not fair to me, as I did not informed my your Penang Poslaju for the delivery/self pick up.

Please assist me to investigate.

Pos Express, should be send in my house dropbox @7 FEB 2017, but until now @ 10 Feb 2017, i did't receive it yet. And today 10 feb 2017, i went to (11, Jalan Industri PBP 11, Taman Perindustrian Pusat Bandar Puchong, 47100 Puchong, Selangor, Malaysia) for claiming my stuff, but the staff at the store said the item already delivered to my house, but i didn't get it, my item was lost. Not to trust PosExpress, they have no responsibility.

Saya pos barang guna poss laju total caj rm6.++ kne extra caj total around rm15.++ dia cakap sebab barang kaca la bagai,sebab dah x sempat nak hantar sendiri di sebbakan busy kerja so guna la cara express je..ke esokkan hari nya trace number yg d bagi "unsuccessful" so try call 1300300300 tu tapi mak aiiii lama glerrrr nk angkat nseb baik pakai fon company tu pun x dapat..so call lagi sama jugak..ble dapat call mintak buat 2nd delivery,hari ke2 esoknya maybe dia nk buat 2nd delivery tu tapi posmen tu call sy bising2 cakap "nak anta barang ni,ade ke tak" what????saya dh start marah dah,actually dia kne call penerima not me right?then bila I trace sekali lagi dalam system also "unsuccessful" then kene collect sendiri. Hari ke3 tu nasib baik saya cuti so bole la p amik,sebelum p amik tu call saya call dlu nak double confirm amik parcel tu kat mne?customer service lelaki cakap based sy punya ni parcel (saya ada bg number suruh dia trace) kne collect dekat seksyen 24,area kpj shah alam so saya pun pergi la,saya dh p sana amik nombor giliran,kat kaunter cakap saya punya parcel bukan collect kat sini tapi dekat seksyen 14 area PKNS demmmmmmm dhlh hujan guruh lagi..bila pergi seksyen 14 org kat kaunter mintak saya tunjuk ic,lepastu dia tnya mne penerima?saya cakap la saya on behalf..ishhh dh jadi 2x keje,pdahal saya nak pos brg tu ke uitm shah alam je pun..
so for what saya bayar service charge semua tu? bayar mahal2 tapi service hampehhhh..

Why does a parcel posted at 8am from Shah Alam on a working day, takes 2 days or more for delivery to Ulu Kelang area? If not mistaken, it should be the next working day. My parcel was checked in twice at the Batu Caves Pos Laju on 2 different days, for what reason? If it checked in at 7am, shouldnt it be delivered the same day? Why was it checked in again the next day? If post laju cannot maintain their standards, I will complain to a higher authority. This is not the first time Pos Laju Batu Caves is causing this problem. If it's a problem with staffing, then the supervisor should bring it up and request more staff. There is a reason why we pay for Pos Laju services and its because we expect the parcels to reach us in a short amount of time. If this is the case, i would have paid for regular post. Stop giving excuses, and get off ur backsides to do some work.

A disgruntled customer.

I was expecting a parcel from Poslaju, was waiting at home for the whole day for it, in the end i received a slip saying that "no one at home" from Poslaju. Then, I called the helpline and changed the address to my office, then when check the parcel status online, it says "address not available". I called the helpline again, the person told me to go self collect at the PJ Post Office. He provided me numbers of the office to double check before going to collect, however, no one answer the calls for the whole day. Even the postlaju helpline people said they tried to check for me but no one answer their call. So even Postlaju helpline people cannot contact the PJ Post Office themselves. So they suggested me to walk in, and then I did. Then they tell me the item is shipped out at 930am, but when I called at 10am same day, they asked me to walk in to collect, great. Then I back to office and waited for delivery again, then 3pm they said "address not available" again. They cannot even contact the postman to ask what is the problem. So now they ask me to walk in again after 630pm to collect the item, or else it will be thrown away because the parcel have been too long (since 27th Jan until today 6th February 2017). I have waited day after day for this parcel and I still havent received it, and now they told me it will be thrown away! Thanks for the great service!

Dear Pos Laju Malaysia,

U said that contract customer don't have to line up to hand in the parcel. However, your Sekinchan branch post office staff requested me to line up even I had shown her that I'm a contract customer. Two times I went there and being treated this way. I'm feeling being fooled and bullied, and really very angry and disappointed. Is it because its a Kampong area so they provide poor services here? I really can't accept your poor services and the staff's attitude!

At the beginning,the call was said toll free..I had call more than 10 minutes and my balance showed a deduction more than RM5. The issue wasnt about the cost,it was about how the Pos Laju would care about their customers.Imagine one person calling would cost rm5 just to ask simple thing from the customer service,what would it be if there are 10 more calling being made?Easy money yah..I've tried called so many times,the operator said the officer were all busy..so sad.what a bad service!

18/1 call pos laju ON DEMAND PICK UP SERVICES 1300-22-5258 references number BO69452, told me pick up on 2pm-7pm, until 730pm not coming.

19/1 call 1300-22-5258 again and check why 18/1 no pick up, the officer told that the pick up is successful, then i say NOT, THEY TOTALLY NOT COMING FOR PICK UP, and they give me another references number BO75217. until 7pm still no pick up services at all.

20/1 call 1300-22-5258, they apologies and say will replace the pick up services, then they give me POS LAJU CHERAS CONTACT 03-92825463. i wait until 6pm see no pick the item, so i make a call to 1300-22-5258 , the references number is PL 4073958.SAY 9AM -12PM WILL PICK UP. and told I AM EXTREMELY DISAPPOINTMENT, HOW CAN THEY JUST ASK ME SEND MY STUFF TO NEAREST POS OFFICE, IS 20/1 THEY STIL NO COMING FOR PICK UP?

CAN I SUE TO CONSUMER ASSOCIATE IT IS A FAKE ADVERTISING?