I sent in my information over 5 times due to me changing my address and everyday its something different when I call one minute they have all my information and the card going to be lick on this day and I call back they say they don't have my information I have bills to pay and I have a 3 year old I cant afford to get evicted cause they don't want to lift lock off my card they are very in considering. I spoke with a supervisor she told me that they was going to do a rush unlock once I give them a call back and it still nothing card is still lock. They have all the information they needed im getting very frustrated due to I have eviction and bills stacked up

I get Pua benefits from my state unemployment agency well someone stole my card so I had to call and get a new one and follow dispute for the ATM withdrawals where cash was taken off and it wasn't me. 24 hours later they come back and tell me that I got to submit identity verification documents and blah blah blah so I do this not once not twice but over 30 different times I have been to the verify. US Bank did the selfie upload I said I can't make out nothing ain't nothing clear now come on at 200% enlarged and brighten by two shades you can tell me I'm not the same person you are mistaken scam fraud whatever they're doing this has been going on for a while almost 4 months I have lost my kids my home everything I've even had Pua worker call ReliaCard on three-way and I could not get a Pua guy a good answers to why my card was inactive I call back today and all sudden they can connect me to the fraud department but when I get on the phone with them it ain't even that lady from the fraud department they kept transferring me to a lady over a lady or a gentleman and then last are you with the fraud department I said I don't know where supervisor don't make no damn sense to me I've lost my home I lost my kids I lost everything I need my money back I worked not a fraudulent person I am who I say I am I made what I made cash I am a I'm a contract worker I'm a human resource manager and everything it's crazy that they can do this to people if anyone has any insight can you please give me a call 870 8241039 thank you so much

US Bank Financial Intelligence Unit aka FIU- email address:
[email protected] (see below)

Hello,

Like all of you, I have been robbed, account is frozen and then robbed again. My account is totally wiped out clean and has nothing to do with unemployment, the case that I opened nor do I owe ReliaCard any money. I wasn't aware that banks can just move your money around as they please but apparently they can and will do just that without any notice. I regret reaching out to them for help. It was a big mistake. ReliaCard just stole a nice chunk of change from my family and there is nothing anyone can do about it.
I'm not sure if this information is helpful or if you are technically "allowed" to use this contact information for anything other than reporting that you've mistakenly received unemployment benefit payments. It is funny how this "secret service" third party, fraud department which freezes your account at will is non-existent with the exception of a vague side note on your account when it comes to being held accountable to thousands of unemployed people's money. However, when they want their money, their contact information becomes less of a secret and an identity verification is NOT required when reporting that you've been accidentally receiving someone else's unemployment benefits!
I highly recommend that everyone fill up this inbox with your messages, complaints and concerns! This is literally the department that is keeping your money from you!

US Bank Financial Intelligence Unit aka FIU- email address:
[email protected]

Director, Financial Intelligence Unit, US Bank:
Tim Lutz
Mr. Lutz is responsible for the collection, analysis, and surveillance of ALL data sources relevant to the identification and investigation of potentially suspicious activity at US Bank.

US Bank Financial Intelligence Unit aka FIU- email address:
[email protected] (see below)

Hello,
Like all of you, I have been robbed, account is frozen and then robbed again. My account is totally wiped out and has nothing to do with unemployment, the case that I opened nor do I owe ReliaCard any money. I wasn't aware that banks can just move your money around as they please but apparently they can and will do just that without any notice. I regret reaching out to them for help. It was a big mistake. ReliaCard just stole a nice chunk of change from my family and there is nothing anyone can do about it.
I'm not sure if this information is helpful or if you are technically "allowed" to use this contact information for anything other than reporting that you've mistakenly received unemployment benefit payments. It is funny how this "secret service" third party, fraud department which freezes your account at will is non-existent with the exception of a vague side note on your account when it comes to being held accountable to thousands of unemployed people's money. However, when they want their money, their contact information becomes less of a secret and an identity verification is NOT required when reporting that you've been accidentally receiving someone else's unemployment benefits!
I highly recommend that everyone fill up this inbox! This is literally the department that is keeping your money from you!

US Bank Financial Intelligence Unit aka FIU- email address:
[email protected]

Director, Financial Intelligence Unit, US Bank:
Tim Lutz
Mr. Lutz is responsible for the collection, analysis, and surveillance of ALL data sources relevant to the identification and investigation of potentially suspicious activity at US Bank.

I had a fraudulent charge on my account. Called us bank to dispute the charge and they cancelled my card. Sent a new one took about a week. I received that card and they cancelled that card stating that the money was taken off the new card .I said I have to wait a week for a new card. They told me I can pay $15 and get a new card in 2 days. I paid the money got that card and the put a block on it as soon as I activated it. At this point I'm like what is going on. I was told that I had to take a picture if front and back of my ID and selfie. I have done this 5 times. Then I was told I had to call the dept of the State to find out why I have a block. I called them and they had no idea why us bank would tell me to do this since they have no control over the card. I call us bank back and they told me that they couldn't give me any information and I have to wait on a letter. I got the letter 2 weeks later and it asked for ID, Social Security card and 2019 tax forms. Sent all that and block still hasn't been removed I'm like wtf do y'all want my blood or what. The customer service are a bunch of idiots as well as the supervisors. Nobody has any answers and they are quick to hang up on you because they don't want to deal with the issues and questions. It have been 35 days without funds. Ruin my Christmas and New Years for no reason whatsoever. They have you on hold for 2 hours just to tell you the same thing. I have been lied to several time stating that tickets was submitted and I would get calls back. Till this day I am still waiting on these calls. After reading these reviews here it seems like everyone is going through the same thing. I'm starting to believe there is some inhouse fraud going on. Everyone at this company is working together. There is absolutely no reason this block should be on my account. Over a month totally unacceptable. I filed a complaint with the better business bureau. This company is the on who needs to be investigated. They are the one committing the fraud here. They ought to be a shame of themselves shame on them.

WOWWWW!! I SWEAR EVERY COMPLAINT I HAVE READ IS EXACTLY WHAT I AM GOING THRU. MY ACCOUNT WAS BLOCKED 10-13-20. ITS NOW 12-29-30 AND STILL BLOCKED AFTER SENDING IN ABOUT 5 FAXES WITH A LONG WAIT JUST FOR THEM TO TELL ME THEY COULDN'T READ MY DOCUMENTS. HOW MY I.D. WAS BLOWN UP TO THE FULL PAGE AND WAS CLEAR AS DAY. AND MY REQUEST TO UNBLOCK WAS TYPED SO I STILL CANT UNDERSTAND WHAT THEY CANT READ. MY CHRISTMAS COULD'VE BEEN $1,651 BETTER BUT YEAH THIS IS B.S. IM GOING TO TRY 1 MORE TIME BUT IF SOMEONE HAS HAD SUCCEEDED ON UNBLOCKING THERE ACCOUNT PLEASE LET ME KNOW WHAT YOU DID. THANKS! (CHRIS-(210)742-9809) GOD BLESS YALL

I have had the same issue as everyone here. My card was blocked for 10+ weeks, managers completely useless. Soooo frigging frustrating they are doing this. My card was blocked 10/14/20, I have done everything possible and got no where.

I found the contact info for US Bank CEO Andrew Cecere. I emailed and called the phone number, left an irate message on 12/24. They responded in about 30 minutes saying they would address this. Today, 12/27, I checked my card and the block has been removed.

Everyone here needs to get on the phone and lay into these criminals. Mr Cecere earns $18,800,000/yr. Needs to be in jail.

Andrew Cecere email: andrew,[email protected]
Andrew Cecere phone: 651-466-3000

I had filed for Unemployment Benefits the 2nd week of November but never heard anything about being eligible/approved. I went to file for food stamps Nov.20th & the lady tells me I don't qualify because yesterday $19,039 was released to me for unemployment beneffits. I was baffled. So I waited over 7-10 business days(because of Thanksgiving) to see if I get a letter, check or a debit card in the mail. When I still don't receive anything, I finally call the reliacard customer service and they assured me that I've already received my card, it's been activated and 2 seperate withdraws 1.$503.00 and 2.$504.00 were made. I file a dispute.... nothing is done. So I call customer service and they read me an address I've NEVER lived at.. I change my address and set up a pin # to even be able to access my account because the Rep on the phone is telling me there is 3-7 calls being made on my account daily , a woman claiming to be my sister and a man claiming to be my husband.. I HAVE NEITHER a SISTER OR A HUSBAND. So, changes are made and here I go... wait another week for my card to come in the mail. I call my balance using my ss# and another single transaction was made thfor time for $1,004.00. I ask to speak to anyone and everyone and they say the card was shipped back to the first address bc it was mailed out before the change of address was made.... How is that even possible? So I cancel the 2nd card and Wait again. I finally recieved my 3 debit card last week and my balance is $0.00. I freak out thinking the people that hacked my account robbed me for every penny. The Rep said it says $0.00 bc my account is inactive due to suspicious activity and I needed to mail in my ID and upload my id&selfie... I've done it all even filed out both transaction disputes and still I've heard nothing... they never received any of the 3 faxes.... this is bullshit. They granted access to someone who didn't know the pin and they tell me I need to be more careful about sharing my information... these people and bank are scumb but I will be compensated for all this if it takes me filing a law suit against US Bank, unemployment and pressing charges on the p.o.s.who took $2,011.00

My card has been locked for almost 3months now and I still cant get my funds its almost Christmas n my kids have nothing unlock my damn card this has went on long enough......

never received my card since july,13,000 was stolen i was told to fax in my id my ss card,paid staples 13 dollars to fax witch i dont even have,then i did the online selfie and id and ss card 3 times and they didnt verify it or unlock my card yet with the 700 left on the cards after 13,000 was stolen they keep saying i need to send in the documents i did severtal times they wont unlock the card even to gwet my money back,i have 2 police reports and everything,and they people who answer are iggnorant tell youj min and when your stressed bc your about to lose your home and kids foer christmas they say they cant do nothinmg,i talked to 3 supervisors they all lied,also one person told us finally a new card would be sent then she said she got a update right after then said she needed more info she couldnt send the card,my wife started crying talked to a supervisor he said send the id and ss card and it wiould be unlocked and wwait a week for it to go through AND THEY LIED AGAIN 5 MONTHS I HAVENT SEEN THE CARD OR A PENNY OF 13,000 DOLLARS AND IM ON HOLD FOR 45 MINUTES AS WE SPEAK WITH THIS COMPANY..IF SOMEONE CAN HELP ME EMAIL ME [email protected]

my funds are frozen again the first time it was 2 months , finally after uploading my info 4 0r 5 times it was fixed well so i thought i guess they just teased me . i have almost all of my money on this card since i have
not been able to touch any of it since oct. you guys are the worst . please unlock my card it is holiday time and the end of the month ,my bills are due and you are giving me bad stress over all of this , why was it put back on just to be shut off again and stop lie ing about what is going on also pa gov does not have an issue

I have been dealing with a dispute since October. Then had to redo my dispute in November because the agent didn't do it correctly.was advised I was eligible for the provisional credit and it would be on account in 10days.after 10 days still no credit called back was advised I faxed my documents back to soon and allow 5 days credit will be on my account.after 5 days called back said in 10 days EVERY SINGLE TIME I CALLED I GET A DIFFERENT ANSWER!!! Spoken with agents and supervisors and each and everyone of them had a different answer asked a SUPERVISOR for corporate number she disconnected the call I was disconnected by a few agents they are not willing to help they also advise me I could not speak with anyone from the dispute department because there is no one they have to email them this is outrageous and nothing is getting done about the situation I have spoken with 15-20 agents and supervisor since this process started it's very FRUSTRATING they do not care about their customers at all money was taken off my account and no one helps I have a minimum amount coming in from unemployment and continue to send you in circles trying to get your own money back. So discouraging every time I call!!!!!

5,500 was stolen out my account Us bank reliacard credit back to my account then put it on lock for to months I gave the everything the ask I called called they tell me nothing they can do.i checked my account one day the 5,500 was on the next day it was taken out my account how the credit me back what someone stole from me back I am back up on rent 3 months streets wanting to keep myself if I lost everything I have to baby. Please help my number is 2675415956

Worst company ever. Unprofessional customer service and very unorganized. My son has a u.s. bank reliacard, we moved to a different state, used the card in our new state for over 3 months, then u.s. bank decided there were fraudulent charges being made(which was false), my son made several attempts to unlock his card, completed all verification several times, now here were are a month later and his card is still not unlocked. We have called several times and they keep saying his identification is not clear when we send it. Nothing is wrong with the pictures we send. My son has serious medical issues which require him to use medication that he is not able to buy due to u.s. bank holding his unemployment money.

Worst company ever. Unprofessional customer service and very unorganized. My son has a u.s. bank reliacard, we moved to a different state, used the card in our new state for over 3 months, then u.s. bank decided there were fraudulent charges being made(which was false), they froze his account, my son made several attempts to unlock his card, completed all verification several times, now here were are a month later and his card is still not unlocked. We have called several times and they keep saying his identification is not clear when we send it. Nothing is wrong with the pictures we send. My son has serious medical issues which require him to use medication that he is not able to buy due to u.s. bank holding his unemployment money.

Worst company ever. Unprofessional customer service and very unorganized. My son has a u.s. bank reliacard, we moved to a different state, used the card in our new state for over 3 months, then u.s. bank decided there were fraudulent charges being made(which was false), and froze his card, my son made several attempts to unlock his card, completed all verification several times, now here were are a month later and his card is still not unlocked. We have called several times and they keep saying his identification is not clear when we send it. Nothing is wrong with the pictures we send. My son has serious medical issues which require him to use medication that he is not able to buy due to u.s. bank holding his unemployment money.

I tried wire transferring money to cousin that has covid IUS Bank lock my account up for no reason whatsoever they made me submit a driver's license social security card which I did twice and then once I submitted them now they're saying that they wanted utility bill on a house that I don't have utilities in and because they're not my name they said they will not give me my money I've been on unemployment for almost a month and a half now and they refuse to pay me anything they have stolen my money time and time again and will not help me. Every time I try to talk to anybody that works there they said the offline security team is a secret service agency that cannot be contacted by anybody

I tried wire transferring money to cousin that has covid IUS Bank lock my account up for no reason whatsoever they made me submit a driver's license social security card which I did twice and then once I submitted them now they're saying that they wanted utility bill on a house that I don't have utilities in and because they're not my name they said they will not give me my money I've been on unemployment for almost a month and a half now and they refuse to pay me anything they have stolen my money time and time again and will not help me. Every time I try to talk to anybody that works there they said the offline security team is a secret service agency that cannot be contacted by anybody

Please help me my us bank reliacard received my backpay of 10,000 dollars I haven't been paid in months finnaly I proved my identity to the state unemployment office then immediately reliacard locks my account and said send in ID I have done this over and over they do nothing I'm starving unemployed they are holding my money hostage and telling me nothing they hang up on me and refuse my family is starving for months again please help me someone please help me I'll do anything. I've tried everything hours on the phone.
Name is Robert Barone. Phone number is 570 810 1536

I discovered a fraudulent charge on my US Bank debit card, I immediately called & reported the fraudulent activity. I also filed a PD report. A few days later I noticed money was deducted from my account! No explanation in my online bank account. I immediately called Relicard customer service. I spoke with several customer service rep's and managers. I was told US Bank made an error and the money was not deducted from my account despite the fact I have receipts. And the $300 was deducted from my debit card on the day of the ATM transaction. The ATM transaction occurred over 2 weeks ago. Relicard and US bank are now just processing this alleged "error"? I don't believe it! A banking error was created at their ATM. If there is a problem with the bank ATM-then a customer should not held liable I asked to file a dispute and a Relicard manager refused. The Relicard employees I spoke with rude and unprofessional. My account was hacked & now Relicard claims "bank error"? Shysters. Shame on Relicard & US Bank for taking money away from an unemployed customer!!!

I discovered a fraudulent charge on my US Bank debit card, I immediately called & reported the fraudulent activity. I also filed a PD report. A few days later I noticed money was deducted from my account! No explanation in my online bank account. I immediately called Relicard customer service. I spoke with several customer service rep's and managers. I was told US Bank made an error and the money was not deducted from my account despite the fact I have receipts. And the $300 was deducted from my debit card/account on the day of the ATM transaction. The ATM transaction occurred over 2 weeks ago. Relicard and US bank are now just processing this alleged "error"? I don't believe it! A banking error was created at their ATM. If there is a problem with the bank ATM-then a customer should not held liable. I asked to file a dispute and a Relicard manager refused. The Relicard employees I spoke with rude and unprofessional. My account was hacked & now Relicard claims "bank error"? Shysters. Taking money away from an unemployed person. Shame on Relicard & US Bank!!!

Had 600.00 taken off my usbankreliacard someone did card to bank transfer . do not know this person. Cancelled card finally got 600 back said was an error. Got new card activated my new unemployment. put on again few hours later someone did card to bank transfer for 1,700.00 dollars filed a complaint did everything they told me to do. Said it was same name as the previous 600. Today I get a letter they investigated saying nothing they can do. And they closed the case. Are you kidding me . contacted them a couple hours after this happened for them to stop this transfer. Told they would. Now out 1700.00 can t pay bills. This is a joke. Hold on for hours get nowhere. How can they steal your money.

My Reliacard account has been locked/frozen for 3 months now. I have done everything asked of me the instant I could and all info has been documented and recorded. Since October 1. I have called sometimes daily. Only to get the run around and a bullshit story about why my card is still unlocked. I am now in more than. In a hardship situation. I have sent in and fixed countless repeated documentation of all of this to NO avail.
I filed a complaint the first one with the BBB on Oct 28. They haven't even responded to. My attorney will be taking full legal action as this is beyond outrageous. I have filed with the FTC. The Attorney General, and. Various others. I will NOT stop .I will not go away until I am heard and this is rsmedied immediately.
This is so so wrong. And I will not condone it in anyway. I am not the one.
Please make this right. I've been asking for my card to be overnighted for 3 months now. I am currently without heat. So any issues myself or young children may develop due to this inconvenience rest assured will be Reliacards issue if anyway possible. This is the foulest company ever
Stephanie Reeder
171 West North Street
Carlisle, PA 17013
7176018780

My card has been locked 2 months. My rent is 2 months late, im being sued on Friday for non payment. I have uploaded and faxed every document necessary. A supervisor told me Sunday that my card would be unlocked if I faxed the documents. IM GOING TO HAVE NO HOME, MY CHILD CAN NOT MAKE IT TO HER APPTS, I HAVE NO FOOD , NOT EVEN BREAD, NOTHING TO DRINK, ELECTRIC WILL BE SHUT OFF. MY CHILDREN NEED THINGS AND I JUST KEEP GETTING THE RUN AROUND. THE STATE, PA TREASURY, PUA SAID THERES NO REASON MY CARD SHOULD BE LOCKED. THEY ARE PAYING ME WEEKLY. CAN SOMEONE PLEASE PLEASE HELP. I DID NOT CHOSE TO STOP WORKING I WAS FORCWD TO STOP WORKING. PLEASE PLEASE SOMEONE HELP ME. MY KIDS ARE SUFFERING!!!!!!

I changed my address 3 weeks ago. They froze my account and it’s been that way ever since. I have called over 9 times. They say sorry check back next day after 5. You cannot speak to anyone in charge. Basically there is nothing they can do they say but wait. I’ve been waiting over 3 weeks now. This is absurd !!!!!